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Found 6 results

  1. Hello, Back in May of this year I reported a bug to Malwarebytes by email about the Malwarebytes For Chrome browser extension conflicting with the Video DownloadHelper extension for Chrome, and this bug was confirmed by Malwarebytes after I reported it by email months ago. Here is an edited version of my report from back then: This conflict is still there, I was asked to report it here when I emailed Malwarebytes again to see if this bug was on the list of bugs to be fixed. This problem is pretty annoying for me and has prevented me from using the Malwarebytes extension for long, I have to keep disabling it, and so I usually give up using it until the next version comes out hoping that it will be fixed. I like the Malwarebytes extension and I would like to be able to use it again full-time one day and recommend it to others if this problem is fixed one day. Thank you, -John Jr
  2. Hi there! Throughout the past few months, I've had problems running my Win7 Professional 64-bit PC rig properly. The problem showed as intermittent freezing of the whole operating system every now and then, let's say once in an hour or so, for around 5-15 min at a time. Meaning; I can't click on anything from the task bar, the mouse cursor turns into the spinning circle (as in; waiting, waiting ...); everything that I click on or type is stored in some kind of a buffer that then gets "released" after the clog re-opens. I am running ESET Internet Security 2018 (the latest version; 12.0.27.0) as well as Malwarebytes Anti-Malware Premium (the latest version as well; 3.6.1.2711) I have gone thru the problem on ESET's forums as well; https://forum.eset.com/topic/15962-eset-internet-security-updates-hang-up-as-well-as-sites-like-windows-update/?_fromLogin=1 Sorting out different possibilities within the last few months and I've indeed realized that it's ESET Internet Security 2018 and Malwarebytes Anti-Malware Pro/Premium conflicting with each other. Turning off Malwarebytes actually solved the problem altogether. However, I went thru Malwarebytes' website to see all the listed components of MBAM that should be added to i.e. ESET's exclusion list, and that did NOT solve the problem. Now as I'm running Malwarebytes again, the freeze-up problem has also returned as usual. Disabling MBAM = no problems, no freeze-ups. The two software used to work just fine together before this summer. I've tried googling up the ESET+MBAM combo and potential pitfalls and tried to check that I've got them all in order. These problems didn't start until the autumn of this year, however. Before that, I had been running ESET+MBAM side by side without any problems. So, since I already have the exclusion list done, is there any certain modules in ESET that should NOT be enabled while MBAM is also running? I can't reply to the original thread on ESET's forums [see link above in this post] since the thread has been closed (and I did not receive any messages of anyone actually replying to me), and now I'm wondering what should I do next. The thing is that ESET and MBAM both detect i.e. realtime web threats differently. Throughout the past few years, both of the programs have caught up with potential threats in time, sometimes it's been MBAM, sometimes it's been ESET that has caught the lurking culprit. So, I really wouldn't want to start disabling real-time protection features too heavily. All help is kindly appreciated. Thank you.
  3. I'm using Malwarebytes 3.6.1.2711 / 1.0.463 / 1.0.6983 and Faststone Capture 9.0 To reproduce my error: I found that FS Capture's 'capture scrolling window' is not working anymore. After disabling MWB 'web protection' it works fine again.
  4. All 3 of my computers were affected with no protection (or disabled) on MB. Yet there were other strange things going on as well. Not sure if it was a Malwarebytes Premium or Avast free update that started it all. I didn't have high resource usage, but couldn't open programs, etc. Avast ui wouldn't load and upon repair it said Malwarebytes was an infection. Also, just recently I started getting the MB couldn't load the rootkit driver. I have what I believe was the latest updates package 1.0.3804 - v3.3.1.2183 - components 1.0.262 (MB Premium) - for windows 7 64-bit Using Revo uninstaller I uninstalled Avast (and all associated registries) in advanced mode. Rebooted and MB is all good. Two questions: Does anyone really know if it was MB or Avast that created the havoc? Does anyone have recommendations for an Avast free replacement? Bitdefender OK?
  5. Hi. I've been using Malwarebytes free version for years without a problem. Recently I had to restore my computer back to factory defaults a few times. I redownloaded Malwarebytes AntiMalware. At this time there is a Free Trial of the Premium version. I attempted a System Restore yesterday and it wouldn't take. It suggested I temporarily disable any antimalware programs I have. I did that with Malwarebytes, and with my Emsisoft. I attempted System Restore again, and again, it didn't take. I tried System Restore again today. I temporarily disabled my Antimalwares, disconnected the internet, and again, System Restore said it was probably an antimalware program causing the inability to do a System Restore. So I uninstalled Malwarebytes. I tried System Restore without Malwarebytes, and this time it executed perfectly. I never had a problem with System Restore when it was just plain free Malwarebytes Antimalware. It seems to be the free trial of Premium that seems to be the problem, even when I have temporarily disabled it. Would you be able to look int o this possible conflict? I say "possible" because although System Restore ONLY works on my computer when there is NO FREE TRIAL OF PREMIUM, it may not be a fact for other computers. As well, in order to submit this comment, I was told over and over by the Malwarebytes system that to report a bug I had to do so through Hackerone. Well, days later Hackerone has closed my comment as N/A, and given me the link to here, which is what I tried to find in the first place! Perhaps you could make it easier to find this place so others experiencing problems with Malwarebytes and not able to find this place, can? Thank-you, Rachelle Cormier
  6. Paid & Upgraded to this. Older free version always worked fine..When I run this, it locks computer and I have to cut off power. Only remedy was to uninstall. Whats going on here?
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