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About QueenFoxy

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  1. Thanks a lot, Kevin. I have my Malwarebytes back. Thanks for great instructions. It did everything except post the log file ("mb-clean-results.txt") on my desktop. I assumed that is OK since the download fixed the problem at hand. I do so appreciate the help from you guys. Thanks again.
  2. When I try to open my Malwarebhytes , I get the following message. See screenshot.
  3. I have always sworn by malwarebytes for years. Started having trouble with it some mnths ago. It has no been tthe same since tthat problem began.
  4. No, sadly, no help at all. I know how to get that far but I don't know how or where to find those program files. just may have to turrn Malwarebytes off until they get it fixed. I have begun to think Malwarebytes is the culprit that is eating up my expensive bandwidth. They always told us it was compatible with, and could run side by side with our anti-virus programs. I'm not a technician and I fear doing harm to my computer when I get into complex territory that I know nothing about. Thanks for your help. I sincerely appreciate your help.
  5. I got the clean up done and Malwarebhytes reinstalled. Real time protection is now on. I am stuck again, Porthos. I though I could just copy and paste those C:\Program Files\ into my Webroot anti-virus exclusion page, but I can't. It opens to my computerf and I have no idea how to find those folders and files. I love my computer and I am on it 12 to 14 hours a day, everyday, but this is not my area of expertise. So sorry. I guess I need some more help. Thank you for your patience and kindness. mb-check-results.zip
  6. Hi Porthos. I am just getting back to this. I always get a bit nervous when doing this kind of thing. I appreciate your help and I think I understand your instructions.
  7. I have reported this before. Cannot turn on Real Time Protection. I was told if I had a recent upgrade number, I only needed to shut down my computer one or perhap;s multiple times and that is all I should have to do. It has now been shut down many times with no change. Tonight I read on here that I neeed to go to dashboard & click on updates. I did that. It says updates are current Error message still displays. What should I do now?
  8. My screen sudenly went black. I restarted and it came back on. However, in Malwarebyhytes, Real Time Protgection is turned off and I cannot turn it back on. It tries to start but jumps right back to off. I have tried to reset to default but it still jumps back to off. Please tell me how to get this turned back on . Thank you.
  9. I trust you received material you requested that I sent you by email. At this moment, my desktop computer is stable enough to at least work on it. I sure would appreciate your help while at this stage. Malwarebytes has been reinstalled and is working better, but very slow to respond when clicked. I am pleased to have it working again. Makes me feel a lot more secure. Thanks for your help.
  10. There must be a way to remove this from the hard drive. What about the removal method described above? What about Coin Hive changing how they operate? Is there any truth in that? I read something on this site, from someone else that said if he quit Malwarebytes and then restarted it, his problem went away. I tried it myself and so far, It is not popping up. May start again when I restart my computer, but for now, that seems to be working. In this case, Malwarebytes, itself, is the malicios intruder. Could you not design a smaller popup blocker and maybe place it somewhere that it does not render all the tools on the right side task bar useless? A lot of people would probably love that. I know I would.
  11. I have been looking for all the info I can find on this malicious site called CoinHive. I found this article quite interesting and wonder if Malwarebytes agrees with it. https://www.theregister.co.uk/2017/10/19/malwarebytes_blocking_coin_hive_browser_cryptocurrency_miner_after_user_revolt/ We really need some answers that we can trust on this. That Malwarebytes popup has literally locked up my machine and cost me money. According to this article, Malwarebytes knows about this problem. Someone needs to step up to the plate and tell us what is going on and what can be done about it. Here'a another one and I must say, they all sing the praises of Malwarebytes. https://malwaretips.com/blogs/remove-coinhive-miner-virus/ I trust Malwarebytes and never want to run my machine without it. I really want this off my computer, but I will wait for Malwarebytes to guide me.
  12. There's a couple of other things I need to mention, Looking in advanced settings, I noticed that Java Malicious Outbound Shell Protection is not checked. I see that is can be. Should it be? Scan for rootkits has always been turned off as default. Should it be turned off all the time or should it sometimes be used? If so, when, how often and/or for what reason? There must be a reason for it to be there.
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