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About QueenFoxy

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  1. Thanks a lot, Kevin. I have my Malwarebytes back. Thanks for great instructions. It did everything except post the log file ("mb-clean-results.txt") on my desktop. I assumed that is OK since the download fixed the problem at hand. I do so appreciate the help from you guys. Thanks again.
  2. When I try to open my Malwarebhytes , I get the following message. See screenshot.
  3. I have always sworn by malwarebytes for years. Started having trouble with it some mnths ago. It has no been tthe same since tthat problem began.
  4. No, sadly, no help at all. I know how to get that far but I don't know how or where to find those program files. just may have to turrn Malwarebytes off until they get it fixed. I have begun to think Malwarebytes is the culprit that is eating up my expensive bandwidth. They always told us it was compatible with, and could run side by side with our anti-virus programs. I'm not a technician and I fear doing harm to my computer when I get into complex territory that I know nothing about. Thanks for your help. I sincerely appreciate your help.
  5. I got the clean up done and Malwarebhytes reinstalled. Real time protection is now on. I am stuck again, Porthos. I though I could just copy and paste those C:\Program Files\ into my Webroot anti-virus exclusion page, but I can't. It opens to my computerf and I have no idea how to find those folders and files. I love my computer and I am on it 12 to 14 hours a day, everyday, but this is not my area of expertise. So sorry. I guess I need some more help. Thank you for your patience and kindness. mb-check-results.zip
  6. Hi Porthos. I am just getting back to this. I always get a bit nervous when doing this kind of thing. I appreciate your help and I think I understand your instructions.
  7. I have reported this before. Cannot turn on Real Time Protection. I was told if I had a recent upgrade number, I only needed to shut down my computer one or perhap;s multiple times and that is all I should have to do. It has now been shut down many times with no change. Tonight I read on here that I neeed to go to dashboard & click on updates. I did that. It says updates are current Error message still displays. What should I do now?
  8. My screen sudenly went black. I restarted and it came back on. However, in Malwarebyhytes, Real Time Protgection is turned off and I cannot turn it back on. It tries to start but jumps right back to off. I have tried to reset to default but it still jumps back to off. Please tell me how to get this turned back on . Thank you.
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