
TJL
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New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Key purchased directly from Malwarebytes under old email account that I currently don't have any access because I relocated. I can provide old email, addresses to confirm identity. Thanks -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Guys thanks for the tips on data security! However prior to suggestions about best practices with software licenses / passwords; MAYBE WE COULD SOLVE THIS PROBLEM FIRST! Here's the Cliff Notes version of my issue: My computer was re-imaged - I've relocated several times since I first purchased my license. Please don't send me link: go to your account, because I don't have access to the Internet Service Provider any longer. What information do I need to provide for someone to get me my existing license keys? This is so easy - who can help... -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
installing free trial at this time - if your software wasn't the best I wouldn't put up with the aggravation - I do appreciate your help! -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Exile360 - Thank you -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Nothing in junk folders - first place i checked - only replies are standard look in account info - that won't work... -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Sorry to be difficult, but I keep getting sent the instructions for getting into an old email account - I cannot get into that old ISP - Don't know how I can be any clearer - created a ticket yesterday and was hopeful that someone would actually read and provide an answer other than the "standard go into your account" answer - DEll shouldn't have re-imaged my machine they did - i have Zero info - don't ask about cloud backups that an entirely new issue - who can help me? -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Does Malwarebytes even have technical support? -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Your automated response is beyond horrific, don't you think I would try and reset an old account if I had access to the ISP? I mean WTF, how do you guys stay in business without providing answers to questions. -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Your customer support is exceptionally poor. -
TJL started following New OS Installed - Mother board died
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New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Surprised at lack of customer service and extreme difficulty of getting what should be is an east answer to my question. Dell Alien ware system was re-imaged because a bad mother board. All software and previous information lost - I have an old address and email from where used to live but no access to that old email, as i relocated. How can I get my existing license information? I've been a premium customer for years... -
New OS Installed - Mother board died
TJL replied to TJL's topic in Malwarebytes for Windows Support Forum
Difficult to login to old account when I don't remember my password and reset sends verification email to the old account? ; - ) -
Hello Support team - My motherboard died and had to have OS reinstalled - Apparently I've never updated / created my Malware-bytes account info - I've used premium for years - how do i find out my valid license number - hopefully i won't have to purchase a new license? Thanks