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  1. I just renewed my subscription and my current one has not expired. Am I able to go ahead and download it and activate when my current subscription later? Will my new subscription remain on your website in My Account?
  2. Hello, I can't activate my "Basic" Malwarebytes product via License Key nor Logging with my account. I always get always the error MBAM404101 "Installation_Token not found" My Log Files are attached Thanks mbst-grab-results.zip
  3. Hello everyone. I bought a licence for my Malwarebytes today. I tried activating it, but it wouldn't work. I am constantly presented with an "Error 404101" message and the indication that my Internet is to blame. As you can see, by me writing this right now, my Internet is working fine. I have allowed Malwarebytes through my Firewall and even used the Proxy option. Sadly no difference. My Malwarebytes refuses to connect to the internet. I am the admin of my Computer, so that cannot be the problem, either. It would be nice if someone had an idea what to do, since I am at my wits end. I tried to activate it over the Program I changed the Proxy I changed the language and Proxy I activated the licence over my Malwarebytes account on the website and tried to connect that to the program I tried at least 20 different tips I have seen online about this issue No result. I am from Germany and use the program for personal use. Please, someone, help! I don't want this to become an utter waste of 40€. Sincerest Thanks LBS
  4. Greetings, Greetings, Previously, I used Cracked Microsoft products, and I used the KMS tool to activate and it was later revealed that this tool causes system crashes, and now I have purchased a serial number for Microsoft products and deleted old Cracked copies, but now when activating the official version of office I am having trouble with the serial number where an error message appears That The product is not licensed and I tried with more than one serial number, but then the same problem showed me that this error message is due to the KMS files located inside the installation path of Office products. I have restarted my computer in an attempt to delete KMS files, but to no avail. When I install the official Microsoft Office version, the KMS files reappear inside the installation path and this causes problems with activation. Now I want to get rid of this KMS and have all its extensions rooted. What is the correct way to do that.
  5. Hello, I purchased a 2-year subscription for the premium package. I am unable to activate my key.
  6. Our has business has a large number of Malwarebytes premium accounts. We have some computers that do not have internet access. How do we add the license key to those computers and how do we manually update them with new MB data, when its available? We have searched the forums and all info we have come across seems to require an internet connection. These computers will never be connected to internet. But files can be placed on them. We want to keep protection up to date.
  7. Hi, today I logged up on my computer and I've received the message which said, that I'm not protected anymore to avoid ransomware, software, etc. The license ends up TODAY. I bought the key 3 months ago for a whole year. Someone has stolen my key and replaced it with the other, invalid one. How did it happened? My mail also got changed... Someone other is using the acc now. Of course I did write the mail to Support. I'm still shocked 🙄
  8. I have a Premium License for three devices and would like to add one more, I have read another post that says email/ticket billing. I did that and they said too bad buy another License and they are not combined. Is that true there is no way to add to an existing key?
  9. Hello, I'm unable to activate my premium after upgrading to version 3. This is the first time I'm having this issue and I believe I have a lifetime premium subscription. Is it safe to upload a screenshot with my key? Many thanks for your help.
  10. Hello, I just downloaded MB3 and clicked the button to purchase, created an account on the website and purchased a 1 year, 1 device license but the confirmation screen doesnt show me an activation/license code and I never got an email for the purchase. I got other emails when creating the account but nothing for purchasing. In addition, when I refresh my dashboard, it doesnt say I have any subscriptions. What happened? Did my money get taken?? I see the money withdrawn from my paypal account already from Avangate INC. FYI. I have no idea what to do here...
  11. I think MBAM just got me a false positive result.After a threat scan it found that the registry \HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run|Windows Update with data on C:\Users\wcwra\AppData\Local\Microsoft Windows|svchost.exe is a backdoor.bot,I went to the folder and it was empty,just a svchost.exe.config. backdoor.txt
  12. Hi, I just had to format my PC and completely forgot about deactivating the license first, now I can't activate it after formatting. What can I do? I see there is a Support page but there's no Sign Up option anywhere and the error mentions "Contact support" so I'm kinda lost. Thanks.
  13. Can I activate Windows 7 online using the Windows 10 activation key?
  14. Good afternoon! You currently do not have support on the site, so I had to write here! I bought a license for 1 computer This is part number 81431398 But now I can not activate it Http://prntscr.com/filesi Please help me to activate it Write to my mail
  15. i bought a 2 year key yesterday, i have 2 questions, can i use this key on my second pc? & how many times can i use this key on my pc in case i need to reinstall windows?
  16. hi i buy the key today for 1 year and when itry to active my key i get error massage i upload pic to show you what is say
  17. Hello, I have Windows 10 professional, Panda Cloud Cleaner found strange key: C:\Users\bdimych>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95} (Default) REG_SZ Microsoft Windows Media Player ComponentID REG_SZ WMPACCESS DontAsk REG_DWORD 0x2 Enabled REG_DWORD 0x1 IsInstalled REG_DWORD 0x0 Locale REG_SZ * LocalizedName REG_EXPAND_SZ @%SystemRoot%\system32\wmploc.dll,-128 StubPath REG_EXPAND_SZ %SystemRoot%\inf\unregmp2.exe /ShowWMP Version REG_SZ 12,0,14393,0 notice grater sign ">" there is also normal key without ">" C:\Users\bdimych>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{22d6f312-b0f6-11d0-94ab-0080c74c7e95}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{22d6f312-b0f6-11d0-94ab-0080c74c7e95} (Default) REG_SZ Microsoft Windows Media Player 12.0 DontAsk REG_DWORD 0x2 IsInstalled REG_DWORD 0x1 Locale REG_SZ EN Version REG_SZ 12,0,10011,16384 I suspect MS Anniversary Update, what do you think? PS this is not advertisement, I installed PCC just yesterday for interest, Windows Defender and MBAB don't see any threats
  18. Hello all! I kind of have a special question here. Hope this is the right place to put it. Our servers got attacked by ransomware and all of our files are encrypted by the Indian based Okean-1995 virus. We have backups but they are almost a year old. Production has stopped completely. And we are now pressed up against the corner. I am not proud to admit that we payed the criminals to have our files back. And they may or may not give them back. Now here is the thing: They want to connect to our server with RDP to do the decryption for us. This tells me that they have a decryptor that works for every single infected machine of this particular ransomware. Is there any way we can get a hold of this decryptor undetected by these criminals? Like packet sniffing on the RDP protocol for the executable code and the private key itself? I'd really love to help out the people who also are infected by this one. Problem is: I don't know how I can go about this undetected and risking all our companies files. If you think you can do it: Get in touch with me, and I'll invite you in on the quest to recover the decryptor.
  19. Hello, I'm having issues with using the activation key I have been using for ages now. It is my fault I can no longer use it due to my own forgetfulness. Here's the deal: I had Win7 as my OS with MBAM Premium and my key, later on tried out Win10 out of curiosity and after a while decided to revert back. On both times I forgot to de-activate the key in the MBAM menu. As I reinstalled Win7 on my machine I had some technical issues and had to re-reformat once more. Yet again, I forgot the key. Now I'm stuck with my license key being completely invalid. Is there any solution to this or will I have to purchase a key?
  20. Hello and thanks for a wonderful product. I was reminded via Email that my MalwareBytes Anti-Exploit Premium license was soon to expire. SO, I went to your (Cleverbridge) store and purchased a 4-pack of MBAE licenses. I cannot, however, find a way to apply the new licenses. As you can see from the attached screenshot, it is activated (current key obscured for posting) but there is NO Activate button. I want to do the right thing (well, I guess I did by purchasing the new licenses) and apply them but don't know how. With all the problems people seem to have doing so, I am loathe to uninstall/reinstall a perfectly running product. There is obliviously something simple I am missing here. Any hints on what it might be? Thanks, Daniel S.
  21. After recovery of my windows 10 i try to activated my MAB id and key i got this message Error code 404 The License Key was not found There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance. how do i do with this problem i just buy the key from website please help! ps. sorry for my bad english. thank you very much!
  22. When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached. Says Error Code 404 The License Key Was Not Found. It continues as indicated in the screen shot. This is what has been done: All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop The update to the version 2.1.8.1057 resulted in my accidentally leaving the default selection of the "Don't know where I got my license" etc instead of selecting "I Purchased My License" which I did pay for. I still have the original lifetime ID and Key Code from my purchase. This indicated that I had 300 some odd days available left on my Lifetime License! I deactivated, then tried "Change License" with my original ID and Key and the error box resulted as in the screen shot. Downloaded and Used the MBAM Clean utility, downloaded the 2.1.8 version again, went through the install steps as indicated on the forum, did not select Trial, Did Reboot when asked, etc. Attempted to activate again, same error. HELP! Also, I turned off ICS on my LAN Connection, Turned User Account Control completely off, switched to Google Public DNS servers at 8.8.8.8 and 8.8.8.4, flushed DNS, Completely disabled my Avast anti-virus, Even attempted to change the date and time of the PC back to when I originally installed the product (this change resulted in an error that indicated that I was not connected to the internet but in fact I was and confirmed via browser when I tried to activate again with my ID and KEY) All other changes, and then re-attempts at activated resulted in the same attached error box... Please help! Thanks!
  23. So, after researching it appears as if I have the HappySales extension, and possibly other Malware issues. I had already deleted others prior to this, but I was unable to delete the current program. Malwarebytes helped clean up a few issues, but even after a full scan which lasted several hours it could not find anymore issues. I currently have AdwCleaner installed and it claims that various keys are in need of deletion. I am not knowledgeable enough to know which keys should be deleted or saved. I was hoping to get some answers from people who were more familiar with these issues. Here is a copy of my Registry keys Adw wants to get rid of: ***** [ Registry ] ***** Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>;192.168.*.*Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{4640FDE1-B83A-4376-84ED-86F86BEE2D41}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{4820778D-AB0D-6D18-C316-52A6A0E1D507}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{97BBECCF-B1FD-4010-8D4B-EFC9E3CCEECF}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{AD11DADE-C597-45D9-D8C5-1D2EB0B89613}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\conduitEngineKey Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0974BA1E-64EC-11DE-B2A5-E43756D89593}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0974BA1E-64EC-11DE-B2A5-E43756D89593}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}Key Found : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}Key Found : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}Key Found : HKLM\SOFTWARE\cdba62c5-eb56-6ee5-0fa3-4738d70c4397Key Found : HKLM\SOFTWARE\Classes\AppID\{A7DDCBDE-5C86-415C-8A37-763AE183E7E4}Key Found : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}Key Found : HKLM\SOFTWARE\Classes\AppID\WMHelper.DLLKey Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}Key Found : HKLM\SOFTWARE\Classes\CLSID\{0974BA1E-64EC-11DE-B2A5-E43756D89593}Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}Key Found : HKLM\SOFTWARE\Classes\CLSID\{27BF8F8D-58B8-D41C-F913-B7EEB57EF6F6}Key Found : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}Key Found : HKLM\SOFTWARE\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}Key Found : HKLM\SOFTWARE\Classes\CLSID\{EEE6C35D-6118-11DC-9C72-001320C79847}Key Found : HKLM\SOFTWARE\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}Key Found : HKLM\SOFTWARE\Classes\Prod.capKey Found : HKLM\SOFTWARE\Classes\Toolbar.CT2418376Key Found : HKLM\SOFTWARE\Classes\TypeLib\{41F978F3-431A-4464-A789-5C0692D562FB}Key Found : HKLM\SOFTWARE\Classes\WMHelperiMesh.WMHelperKey Found : HKLM\SOFTWARE\Classes\WMHelperiMesh.WMHelper.1Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82EKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FAKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CCKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EAKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0EKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDFKey Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65EKey Found : HKU\.DEFAULT\Software\ImInstaller If anyone can tell me what I should or shouldn't get rid of, I would be deeply grateful. If this fails to fix the issue, then I will create a separate topic involving the Farbar reports.
  24. Hi, I found something in my registry named as HKEY_CURRENT_USER\Software\{B2CB09FF-2453-4f85-9F40-21C05BE4CBA8} ( screenshot attached ) that is not recognized by MBAM. If I google it, it possibly seems as a trojan or a virus. But my pc comes out clean by scanning it with MBAM or Avira (virusscanner). So should I be worried about this key or is just something normal and move along? http://www.lavasoftsupport.com/uploads/monthly_01_2013/post-93839-0-74061900-1358271509.jpg
  25. I'm new to this forum so I hope this is posted in the right place. I just bought the Premium version of Malwarebytes and the activation for my main computer, a desktop, went through without a hitch. When I try to activate the license for my second computer, a laptop, I'm told the license and key are invalid. How do I overcome this dilemma? BTW, I have double checked everything. The only difference I can see is that the activation was done with copy and paste on my desktop and I enter the license and key by keystroke for the laptop. Thanks for any help with this.
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