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  1. Hello everyone. I bought a licence for my Malwarebytes today. I tried activating it, but it wouldn't work. I am constantly presented with an "Error 404101" message and the indication that my Internet is to blame. As you can see, by me writing this right now, my Internet is working fine. I have allowed Malwarebytes through my Firewall and even used the Proxy option. Sadly no difference. My Malwarebytes refuses to connect to the internet. I am the admin of my Computer, so that cannot be the problem, either. It would be nice if someone had an idea what to d
  2. Greetings, Greetings, Previously, I used Cracked Microsoft products, and I used the KMS tool to activate and it was later revealed that this tool causes system crashes, and now I have purchased a serial number for Microsoft products and deleted old Cracked copies, but now when activating the official version of office I am having trouble with the serial number where an error message appears That The product is not licensed and I tried with more than one serial number, but then the same problem showed me that this error message is due to the KMS files located inside the installation path
  3. Hello, I purchased a 2-year subscription for the premium package. I am unable to activate my key.
  4. Our has business has a large number of Malwarebytes premium accounts. We have some computers that do not have internet access. How do we add the license key to those computers and how do we manually update them with new MB data, when its available? We have searched the forums and all info we have come across seems to require an internet connection. These computers will never be connected to internet. But files can be placed on them. We want to keep protection up to date.
  5. Hi, today I logged up on my computer and I've received the message which said, that I'm not protected anymore to avoid ransomware, software, etc. The license ends up TODAY. I bought the key 3 months ago for a whole year. Someone has stolen my key and replaced it with the other, invalid one. How did it happened? My mail also got changed... Someone other is using the acc now. Of course I did write the mail to Support. I'm still shocked 🙄
  6. I have a Premium License for three devices and would like to add one more, I have read another post that says email/ticket billing. I did that and they said too bad buy another License and they are not combined. Is that true there is no way to add to an existing key?
  7. Hello, I'm unable to activate my premium after upgrading to version 3. This is the first time I'm having this issue and I believe I have a lifetime premium subscription. Is it safe to upload a screenshot with my key? Many thanks for your help.
  8. Hello, I just downloaded MB3 and clicked the button to purchase, created an account on the website and purchased a 1 year, 1 device license but the confirmation screen doesnt show me an activation/license code and I never got an email for the purchase. I got other emails when creating the account but nothing for purchasing. In addition, when I refresh my dashboard, it doesnt say I have any subscriptions. What happened? Did my money get taken?? I see the money withdrawn from my paypal account already from Avangate INC. FYI. I have no idea what to do here...
  9. I think MBAM just got me a false positive result.After a threat scan it found that the registry \HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run|Windows Update with data on C:\Users\wcwra\AppData\Local\Microsoft Windows|svchost.exe is a backdoor.bot,I went to the folder and it was empty,just a svchost.exe.config. backdoor.txt
  10. Hi, I just had to format my PC and completely forgot about deactivating the license first, now I can't activate it after formatting. What can I do? I see there is a Support page but there's no Sign Up option anywhere and the error mentions "Contact support" so I'm kinda lost. Thanks.
  11. Can I activate Windows 7 online using the Windows 10 activation key?
  12. Good afternoon! You currently do not have support on the site, so I had to write here! I bought a license for 1 computer This is part number 81431398 But now I can not activate it Http://prntscr.com/filesi Please help me to activate it Write to my mail
  13. i bought a 2 year key yesterday, i have 2 questions, can i use this key on my second pc? & how many times can i use this key on my pc in case i need to reinstall windows?
  14. hi i buy the key today for 1 year and when itry to active my key i get error massage i upload pic to show you what is say
  15. Hello, I have Windows 10 professional, Panda Cloud Cleaner found strange key: C:\Users\bdimych>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95} (Default) REG_SZ Microsoft Windows Media Player ComponentID REG_SZ WMPACCESS DontAsk REG_DWORD 0x2 Enabled REG_DWORD 0x1 IsInstalled REG_DWORD 0x0 Locale REG_SZ * LocalizedName R
  16. Hello all! I kind of have a special question here. Hope this is the right place to put it. Our servers got attacked by ransomware and all of our files are encrypted by the Indian based Okean-1995 virus. We have backups but they are almost a year old. Production has stopped completely. And we are now pressed up against the corner. I am not proud to admit that we payed the criminals to have our files back. And they may or may not give them back. Now here is the thing: They want to connect to our server with RDP to do the decryption for us. This tells me that they have a decryptor that
  17. Hello, I'm having issues with using the activation key I have been using for ages now. It is my fault I can no longer use it due to my own forgetfulness. Here's the deal: I had Win7 as my OS with MBAM Premium and my key, later on tried out Win10 out of curiosity and after a while decided to revert back. On both times I forgot to de-activate the key in the MBAM menu. As I reinstalled Win7 on my machine I had some technical issues and had to re-reformat once more. Yet again, I forgot the key. Now I'm stuck with my license key being completely invalid. Is there any solution to this or will
  18. Hello and thanks for a wonderful product. I was reminded via Email that my MalwareBytes Anti-Exploit Premium license was soon to expire. SO, I went to your (Cleverbridge) store and purchased a 4-pack of MBAE licenses. I cannot, however, find a way to apply the new licenses. As you can see from the attached screenshot, it is activated (current key obscured for posting) but there is NO Activate button. I want to do the right thing (well, I guess I did by purchasing the new licenses) and apply them but don't know how. With all the problems people seem to have doing so, I am loathe to uninstal
  19. After recovery of my windows 10 i try to activated my MAB id and key i got this message Error code 404 The License Key was not found There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance. how do i do with this problem i just buy the key from website please help! ps. sorry for my bad english. thank you very much!
  20. When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached. Says Error Code 404 The License Key Was Not Found. It continues as indicated in the screen shot. This is what has been done: All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop The update to the version resulted in my accidentally leaving the default selection of the "Don't know where I got my license" etc instead of selecting "I Purchased My License" which I did pay for. I still have
  21. So, after researching it appears as if I have the HappySales extension, and possibly other Malware issues. I had already deleted others prior to this, but I was unable to delete the current program. Malwarebytes helped clean up a few issues, but even after a full scan which lasted several hours it could not find anymore issues. I currently have AdwCleaner installed and it claims that various keys are in need of deletion. I am not knowledgeable enough to know which keys should be deleted or saved. I was hoping to get some answers from people who were more familiar with these issues. Here is a c
  22. Hi, I found something in my registry named as HKEY_CURRENT_USER\Software\{B2CB09FF-2453-4f85-9F40-21C05BE4CBA8} ( screenshot attached ) that is not recognized by MBAM. If I google it, it possibly seems as a trojan or a virus. But my pc comes out clean by scanning it with MBAM or Avira (virusscanner). So should I be worried about this key or is just something normal and move along? http://www.lavasoftsupport.com/uploads/monthly_01_2013/post-93839-0-74061900-1358271509.jpg
  23. I'm new to this forum so I hope this is posted in the right place. I just bought the Premium version of Malwarebytes and the activation for my main computer, a desktop, went through without a hitch. When I try to activate the license for my second computer, a laptop, I'm told the license and key are invalid. How do I overcome this dilemma? BTW, I have double checked everything. The only difference I can see is that the activation was done with copy and paste on my desktop and I enter the license and key by keystroke for the laptop. Thanks for any help with this.
  24. Malwarebytes Pro stopped working last week, I learned I can update to Premium. I get runtime errors. Can I get my key if needed? How do I update if my program is not working or can I uninstall and then install Premium? I don't think Malwarebytes has actually been working for some time, as it does not find malware and has wrong dates for actions. It may be corrupt.
  25. Hello, I have just joined your forum as I am getting no help from the MalewareBytes Support. I emailed them on 15th August when having paid to have the Premium. The key will not work . "This is the copy except for private details This afternoon I purchased your Premium Malwarebytes. I have tried everything to have the key accepted. I am copy and pasting from the email. I have removed the previous programme and closed my computer, several times It will accept the ID and gives me the green tick." ​I receive the generated reply, I then receive a emailed response telling me to do everything I
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