nikhils

Hello @n6dcr I would kindly request from you to send us additional log (DxDiag) To do so: Go to your TaskBar. Click on, "Start Button". Click on, "Run". In the pop-up window enter DxDiag and hit ok. The DirectX Diagnostic Tool pop-up window should appear. Click on, "Save all information". "Save As" window should be present. Click on, "Save" (The file should be saved to your desktop as DxDiag.txt) Exit the DirectX Diagnostic Tool. Please send us DxDiag.txt as an attachment to this thread.

Hello @unknownguy Thank you for the feedback. Looking into the issue now. This is a defect and we will fix it in the upcoming releases.

Hello @sten2 Can you please post your support ticket number ? Thank you.

Hello @KeithM As long as you have the Beta updates turned on, you should be good. The version 4.0.4 is the Major version and will not change on CU updates. Thank you.

Hello @KeithM Thank you for all the logs and dump files. We have identified the root cause of the issue and a fix will be available soon. By any chance did you have a chance to try out the Beta for 4.x. The latest beta does alleviate some of the performance issues. Please give it a go when you get a chance. I will give you a heads up when the fix for the scan issue is officially released.

Hello @archeryguy1701 Thank you for the memory dumps and the logs we are looking into it.

Hello @Steve1982 I am told it should be in the next 2-3 weeks. Even though you have the old 108 installer you will still get all the latest updates when you run them, so no issues there. Thank you.

@Steve1982 We are working with our web team to update the links with the latest installer version. Thank you for bringing it to our notice.

Hello @Bruno93 Thank you for letting us know that everything is working normally again.

Hello @Bruno93 I changed your post to a new topic. Can you please follow the instructions in the document below and send us the log file. https://support.malwarebytes.com/docs/DOC-2396 Thank you.

Hello @coen99 Can you please follow the instructions in this document and send us the mbst-grab-results.zip folder. https://support.malwarebytes.com/docs/DOC-2396 Thank you

Hello @Zootopia3000 Did you try out the new Beta we just released?

Hello @Redtape Sorry that you had to face the issue and I am glad that things got resolved with our new build. Feel free to reach out next time you have issues. Regards.

Hello @Alpharius In case you run into the issue again, please let us know.

Hello @Steve1982 That link is correctly downloading 4.0.0.114 Can you please try downloading it again.

Thank you for letting us know @DMJ

Hello @KeithM I have sent you a Private Message with further instructions on how to get us the logs. Thank you .

Hello @JMANFRE Thank you for letting us know that everything is working fine.

Hello @KeithM If you have not already updated to Beta OR if you have upgraded to Beta and are still seeing the issue please let us know. I want to get a set of memory dumps from you. We are tracking this issue but need more logs. Thank you.

Hello @denzele Sorry to hear you are having issues. I wanted to check what specific version of MB 4.0.4 are you on. We have a beta update which fixes some of the performance issues. If possible please get us the logs using the directions in this document: https://support.malwarebytes.com/docs/DOC-2396 If the system seems too slow or unresponsive then can you try this: 1. Boot into safe mode. 2. Launch Malwarebytes 3. Go to Settings/About and tell me the version information. For example

Hello @protek I have sent you a PM with some more information. Thank you.

From your scan report everything looks good @RiverBend

That's good to hear @sjclark

Cool @sjclark Please let me know. Thank you

Hello @denzele I have split your topic into a new post. Can you please send us the logs following the directions in the document below: https://support.malwarebytes.com/docs/DOC-2396 We can look into why your system is freezing.