nikhils

We have a new beta that should hopefully fix the BSOD related to mwac.sys Please follow instructions in this thread: Please let us know.

We should have the fix for the BSOD in the next beta refresh. Please stay tuned.

Hello @Rentaparty We should have a fix for the BSOD shortly in the next Beta refresh which will be soon. Please stay tuned.

Hello @tcgsec Can you try running the support tool in safe mode as @Porthos suggested. Please send us the mbst-grab-results.zip file.

That's good to hear @hydr0 Do let us know if you see anything out of the ordinary. Thank you.

Hello @ReneD1973 Can you please send us the following file: C:\Windows\MEMORY.DMP Use a service like www.wetransfer.com to send us the memory dump. Thank you.

Hello @jeffwolf In case you see the BSOD again after upgrading to the latest Beta please get the following logs: 1. mbst-grab-results.zip by following the instructions here: https://support.malwarebytes.com/docs/DOC-2396 2. You will have a Memory.dmp file after a BSOD at c:\windows\memory.dmp Please attach that file too using a service like www.wetransfer.com Thank you.

Hello @paul95682 Can you please attach the mbst-grab-results.zip file along with the memory dump after your latest BSOD if you are able to reproduce the same. We can take a look at the logs and dump. Thank you.

Hello @hydr0 Sorry I might have missed that part, but can you please attach the mbst-grab-results.zip file along with the memory dump after your latest BSOD? We can take a look at the logs and dump. Thank you.

Hello @rickmd1991, @paul95682 We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @pquart We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @Reenie We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @hydr0 We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @Lkipp, @blkmagik98 We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @Hsjafo, @eliastim We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @Rantunes We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

We have a new Beta build that fixes the BSOD related to mwac.sys Can you guys please give it a go and let us know if it works for you.

Hello @eliastim Do you have a dump file located in C drive ? C:\windows\memory.dmp ?

Thank you @hydr0 We should be out with a fix for this real soon. Will ping you once we have it available.

Hello @hydr0 Your dump is consistent with what we have a fix for coming out soon. For now:

Hello @ChrisK1965 Your logs was certainly helpful. We are still discussing the possibility of Consumer products supported on servers. As far as the BSOD goes we plan to have a fix for this issue soon. You can continue to run the Malwarebytes for Teams on the server but please remember it's not officially supported. Hope that helps.

Hello @mcat077 Please follow the instructions in this document and please send us the logs. https://support.malwarebytes.com/docs/DOC-2396 Thank you.

@ChrisK1965 Also Malwarebytes for Teams (MB 4.x) is not officially supported on Server OS. I would recommend going for either EP/EPR for businesses. They have a minimum seat count of 10 but you could technically protect multiple devices/endpoints in your business.

Hello @ChrisK1965 Your dump file is consistent with the known BSOD issues we have seen and we are planning to release a fix soon. This is what you could do:

Thank you for the logs @MWUser Would it be possible to send us the Memory.dmp file located at C:\Windows\MEMORY.DMP . It's a large file so use a service like https://wetransfer.com/ to attach the file. Thank you.