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About Rantunes

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  1. Hello, I've been instructed by nasdaq to post my issue here. Following nasdaq's instructions, I reinstalled Malwarebytes using the Malwarebytes Support Tool, but the issue still persists. Since my inital post I've done some more testing and I'm still experiencing freezing if I only tick "Scan for rootkits" and both drives. I've done no further testing in any other combination of options. I hope you can help me. Addition.txt mbst-clean-results.txt FRST.txt
  2. Hello nasdaq, I'm still having trouble completing the scan, I'll post a new topic in the Support Forum, as suggested. Thank you for your assistance.
  3. Hello! I recently purchased a Premium license and tried to perform a custom scan with the attached image's settings The scan renders my computer completely unusable then it hits the 19K to 48K processed files (I've experienced freezing at various numbers between these values). The mouse still works but I can't click anything, there is no feedback, no shortcuts work and I can't even Ctrl+Alt+Delete. I can't cancel the scan. I've tried leaving the scan overnight once, but 9 hours in, I walked into a BSOD, SYSTEM_SERVICE_EXCEPTION. I've tried to scan in safe mode, but the issue still persisted. Please, help me. FRST.txt Addition.txt
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