nikhils

Hello @adamsapple20 We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,

Hello @dbritton We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,

Hello @Sron, @cohelfer We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,

Hello @cohelfer We believe the BSOD you are seeing should be addressed with a new Component update we will be releasing shortly. I will send you a note once we release the Beta for you to try it out. In the meanwhile you can disable Web Protection and Install Malwarebytes Browser Guard. https://www.malwarebytes.com/browserguard/ Thank you.

Hello @cohelfer Thank you for the memory dump and also the mbst logs. We will get the dumps analyzed by our developers and will get back to you. Apologies you are running into the BSOD issues. Regards.

Hello @Sron The developer did go through the dump file. We have a Beta update coming out in a day or 2 and this might solve the issue. I will send you a message when the new Beta is out. Thank you for your patience and we are sorry you have been experiencing the BSOD issues.

Thank you for the dump files @adamsapple20 We are looking into the same.

Hello @adamsapple20 Can you please provide us the following 2 files: C:\Windows\Minidump\021321-47361-01.dmp and C:\Windows\MEMORY.DMP You can use something like https://wetransfer.com/ to upload the dump file and send it across. Also, can you also see what happens when you disable NordVPN and run Malwarebytes. Do you still see the BSOD when NordVPN is disabled ?

Hello @dbritton Thank you for all the logs and dump files. We are looking into the issue and might have something for you to try with the new upcoming Beta.

Thank you @Sron We are looking into this issue currently

I am still not seeing it.

Hello @dbritton I sent you a PM with the cloud link. Thank you.

You could go to https://wetransfer.com/ and upload the file and use the Get Transfer Link option.

Hello @dbritton Can you please send us the following dump files from your system: This will help us get to the bottom of the issue. C:\Windows\Minidump\020421-10998-01.dmp C:\Windows\Minidump\020421-14929-01.dmp C:\Windows\Minidump\020421-14851-01.dmp C:\Windows\Minidump\020421-14944-01.dmp C:\Windows\Minidump\020421-14866-01.dmp C:\Windows\Minidump\020821-14679-01.dmp C:\Windows\Minidump\020921-14492-01.dmp C:\Windows\Minidump\020921-18127-01.dmp C:\Windows\Minidump\020921-18127-01.txt C:\Windows\Minidump\020921-14586-01.dmp C:\Windows\Minidump\020921-14523-01.dmp C:\Windows\MEMORY.DMP You could use a service like wetransfer to send us the dump files . Also can you also please try to temporarily disable the Pulse Secure software and let us know if you still encounter the BSOD's? Thank you and we are sorry you are running into issues.

Hello @Sron Just a quick question. If you disable the NamecheapVPN or temporarily disable the same, do you still continue to experience the BSOD's? Just as a quick test. Please let us know.

Thank you for the logs @Sron

Hello @Sron Sorry to hear you are facing these BSOD's. Can you please send the following dump files: C:\Windows\Minidump\021221-28142-01.dmp C:\Windows\Minidump\021221-15693-01.dmp C:\Windows\Minidump\021321-19968-01.dmp C:\Windows\Minidump\021321-21762-01.dmp C:\Windows\Minidump\021421-17284-01.dmp C:\Windows\MEMORY.DMP Thank you

Hello @bkr512 Thank you for letting us know that the latest update has fixed the BSOD issue for you. It did have fixes for a few BSOD.s related to web protection. However I would not recommend turning off real time protection as its opens up your system to threats. Please turn it on and let us know how things go. Thank you.

Hello @bkr512 Can you also please send us the following dump files . This will help us get to the root of the issue: C:\WINDOWS\Minidump\013121-104781-01.dmp C:\WINDOWS\Minidump\020121-58250-01.dmp C:\WINDOWS\Minidump\020121-76031-01.dmp C:\WINDOWS\Minidump\020121-53984-01.dmp C:\WINDOWS\Minidump\020121-40406-01.dmp C:\WINDOWS\MEMORY.DMP You can use https://wetransfer.com/ to send us the dump files. Appreciate your patience and we apologize you are facing the BSOD's.

Hello @GLMB We apologize, you are running into this issue. Can you please follow instructions in this following post and please send us the mbst-grab logs. https://support.malwarebytes.com/hc/en-us/articles/360039023453 The latest update does address issues related to Web Protection and blue screens. Thank you.

Hello @E_J We were able to reproduce this issue in house and have raised a defect. Will get back to you once we have more information. Thank you.

Hello @IkariGradius We were able to reproduce this issue locally and are looking into the same. Thank you for bringing this up.

Thank you @lcfx_lain

Hello @lcfx_lain Can you please try out latest Beta build and let us know if it fixes the BSOD? Thank you.

Hello @Rimmsi Thank you for confirming that the BSOD issue is fixed. Best.