nikhils

Hello @sjclark I see that you have KIS but you also have Ransomware protection in Malwarebytes disabled. We have a new Beta which might fix your issue. Can you please try it out and let us know if that did help in any way. Please follow instructions from this post below:

Hello @DMJ Thank you for letting us know that the new Beta has improved performance. Please keep an eye out and let us know if you see anything out of the blue. Cheers.

Thank you for your feedback @Zootopia3000 I have passed this on to our produce team.

Hello @PaulL Thank you for letting us know, your issue is resolved. Feel free to let us know if you run into more issues in the future. Regards.

Hello @Country-Folk Out of curiosity, what happens when to boot up into safe mode and then open Malwarebytes 4.x ? Does it respond better in safe mode ? Can you please give it a shot.

Thank you @yardbird

In case your scan hangs or is taking too long please report back @yardbird

Hello @androgent That would be 3.8.3: https://downloads.malwarebytes.com/file/mb3-windows-legacy

Hello @yardbird That issue for different times is one we are tracking internally and should have a fix for it shortly.

@yardbird Did the scan run to completion and how long did it take ? Thank you

Please let us know if the scan is hanging after going to Beta 2. Will send you a Private message with more instructions.

Hello @yardbird Before getting the dumps let's try to see if our new Beta fixes the issue. Can you please follow instructions in this post and upgrade to the latest Beta. If you still continue to see the issue can you please get us the logs:

Hello @BHMN1699203 Can you please send us the requested logs after following instructions from this doc: https://support.malwarebytes.com/docs/DOC-2396

Hello @CW58 I sent you a PM with the instructions. Can you please give it a go ? Thank you.

Hello @CW58 The dump file we generated is actually only for the mbam.exe. We actually need a memory dump for mbamservice.exe I am going to send you a Private message with detailed instructions on how to get the dumps. Thank you for helping us with the issue.

Hello @CW58 Thank you for the dump file. We are looking into it.

Hello @leggetlaw I split your post into a new topic. Lets get some logs for the scan hang issue: https://support.malwarebytes.com/docs/DOC-2396 Can you please post the mbst-grab-results.zip file. Also can you follow the post below and get us a memory dump. Thank you .

Hello @CW58 From you logs it is confirmed that scans gets stuck towards the end , but the reason is still not very clear. A memory dump will be help file to give us more clues. 1. Run a threat scan (Big blue button) 2. When the scan gets stuck go to task manager and generate a dump for the Malwarebytes App. We can dig into this further from the memory dump.

Hello @aquatech The product is now installed and running correctly right ? Thank you

Hello @DMJ Thank you for letting us know about this issue. Can we try the latest Beta update on one of the machines where you are seeing this issue. We have some performance improvements in the latest build. If you still continue to see issues please get us the logs using the mb-support tool https://support.malwarebytes.com/docs/DOC-2396

Hello @GLionel That's good to know that the issue is not with the new version of the product. Please let us know what you find. We can look over it to troubleshoot the issue. Thank you.

Hello @PaulL Lets try running the support tool and reinstalling Malwarebytes again. Please follow the directions in this doc to cleanup and re-install the product. https://support.malwarebytes.com/docs/DOC-2674 Please let me know how it goes.

Hello @FrankG77 Thank you for your feedback. Unless we look at the logs it's hard to determine why your machine is seeing a slowdown. Once you install MB4 please collect logs using the MB-Support tool. https://support.malwarebytes.com/docs/DOC-2396 Thank you.

Thank you for the suggestion @bdg2 Will bring this up to the product team.

Hello @Costa-VA Here is the link for MB 3.8.3: https://downloads.malwarebytes.com/file/mb3-windows-legacy