Country-Folk

what support tool.....the FRST fabar tool you sent us last night or do you mean whatever the MBST toll is that you mentioned in your previous reply? If its the FRST tool we still got it but the MBST tool is something we have no idea what it is and where to get it. Please also keep in mind that our pc is RIDICULOUSLY SLOW and so we hope that we're not expected to go search for this MBST tool and download it.

"After the restart open Malwarebytes and go to Settings, Account Details - and deactivate the program." We have already tried rebooting several times and don't make a difference.....malwarebytes will not open

We have already tried rebooting several times and don't make a difference.....malwarebytes will not open

We had just resolved the issue with us having done a clean install which was only a couple days ago of our Windows 8.1 Pro 64-bit operating system, doing all updates, installing just a couple pieces of software like Adobe Acrobat Pro and Office Word, then went on to installing our premium version of Malwarebytes whereby this was the first time we ever installed Malwarebytes and immediately upon activating it took control and raged war on Windows Defender by shutting it down and then we were blocked from any access to Defender in order to turn it back on. We came to malwarebytes forum last night Dec 11 to get help. Malwarebytes tech support quickly showed us how to change a setting within malwarebytes that would stop this. We tried it and it worked immediately! It was late at night and so we shut down the pc. However turned on the pc a little bit ago and WOW Internet Explorer opened up like it had a severe case of arthritis....took over 5 minutes just for ebay home page to load, then another 5 minutes just for the sign-in page to open up, then another however many minutes to actually sign in, and then on and on and on with pages taking forever to load. We thought this had to be more of Microsoft's incompetence with internet explorer always acting glitchy anymore, and so we opened up our FireFox but WOW it too was taking forever to load! It's not like we were on any sites other than Ebay, Yahoo email, and Youtube and we haven't downloaded anything for us to have gotten a virus or something and so the only thing that it could be is Malwarebytes striking again So we then tried going to Programs and uninstalling malwarebytes. It got half way through uninstalling and then froze there in the middle for over like 10 minutes and wouldn't do nothing. Things on our desktop got slow, task manager wouldn't even open for us to see if we could somehow abort the unistall process, clicking on the Windows icon to restart the pc wouldn't work either, and so had no other choice but to press the power down button on the pc. We restarted the pc, and went to Programs whereby malwarebytes was still showing it's there. We went to the Malwarebytes shortcut folder and clicked properties to ope its file location and sure enough its still there. We tried to uninstall malwarebytes again but it does a fake uninstall whereby will bring up the little window, the progress bar NEVER moves from left to right what-so-ever in orser to show it uninstalling, and then all of a sudden a window pops up saying uninstall is complete BUT IT NEVER unistalls. Even restarted the pc abd it's still there in all program and still has a bunch of files that a showing under it's file location. We tried uninstalling it from it's file locate but NOTHING was put there by the developers in orser to make it easy for the users to know what heck to even click on in order to know what file is the uninstall file.

The tool you sent just got done and so here's the file. Thanks again for the quick and quite competent help! mbst-grab-results.zip

Will try to run the support tool here within the next 10 minutes

HEY GREAT NEWS....IT WORKS NOW! We thought your arrow meant to move the button to the right, which was where it was at when we first opened Malwarebytes after installing it. We just now moved the button the left and immediately seen a little pop-up window from Windows saying something but we couldn't catch it in time before it disappeared. Went to Control Panel and Windows Defender opened immediately and showing it is up n running! Thank you SO MUCH! Hope you have a great night!

Well my wife said how your picture isn't clear as to what we're actually supposed to do because you never said which direction the button should go in....to the left or to the right? You show the the button in to the left but have an arrow going to it and so is this arrows just showing which setting you are referring ot, or the arrow showing to also move the button to the right position?

ATTENTION: This Didn't Work So do we have to restart the pc now or something else....we just downloaded, installed, and activated malwarebytes. We checked the setting you showed and it is already in the setting it should be but again Windows Defender has been shut down and wont allow us to access it

WoW that was a quick and prompt reply! Thanks....we'll give it a try here in the next hour 🐵

We recently had to crash Windows7 as Microsoft significantly reduced our security updates whereby windows7 started getting glitchy and they're supposed to stop all support by Jan 14 2020 and so had no choice but to install Windows 8.1 after seeing countless people report how Windows 10 is nothing much more than Microsoft's on-going quest to grossly incorporate more and more spyware crapware on us. Please understand that me and my wife are only saying this not just to express our displeasure but because it seems like whenever we have problems and mention we use 8.1, we're then told how we should upgrade to Windows 10 as if it is so much better than the actuality of things So now Windows 8.1 is installed, we recently purchased the premium edition of Malwarebytes and upon the first 2 times we installed it, we never had a single problem with it fighting with Windows Defender....in fact everything was working great. Well we had to reinstall our Windows 8.1 operating system. We then installed all updates for both Windows, Adobe Acrobat Pro, and Microsoft Office just like we have done before, but this time immediately upon installing our activation key into Malwarebytes it took over whereby shutting down Windows Defender to the point where we can't even figure out how to turn Defender back on. Malwarebytes never did this the first 2 times we installed it but now makes it where we can go to the control panel and click on Defender but it WILL NOT allow us in. We also tried going to troubleshooting but then again it will not allows us to turn Defender back on. We have also tried clicking on any pop-ups concerning Warning that Windows gives for not having defender turned on but it will not allow us to access Defender or turn Defender on from there. Then IMMEDIATELY after uninstalling Malwarebytes, Windows Defender turns itself back on even with out us having to restart our pc :-O huh what and so why is Malwarebytes doing this now? Did the developers change something in their version we installed? Did Microsoft add another update that now creates more problems than it solves? In case it matter but we don't think it will We have an Asus Z97-A motherboard, i5 4690k processor, 16gb Ram, and Evga 1060 3gb Super Clock graphics card, no other anti-virus or security software other than Windows Firewall, Defender, Malwarebytes ADW Cleaner, and then trying to install our Premium Malwarebytes. We do have a McAfee subscription but didn't want to install it unless we had to....actually trying to get away from having to keep purchasing more and more software anymore for the constant problems of spyware, adware, virus, malware, etc etc which is another reason we have Linux Mint 19.2 ready to install so we can gladly walk away from Windows operating systems once we get comfortable using Linux