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  1. Hi, I am encountering the following error whenever I try to manually check for updates from the setting menu or perform a scan: "Something went wrong - One or more items in the current update did not complete successfully. Please check your internet connetion and try again. If you need more help, visit our support site." Also note the spelling mistake in the error message (i.e. 'connetion' should've been 'connection') not relevant by any means and I misspell often myself but just putting it out there just in case. There's nothing wrong with my internet and restarting my computer also didn
  2. When i do a scan i malwarebytes it goes from 1000 files scanned to 185K in a second, how does this happen?
  3. Hello, I might have an issue with the Premium trial version of Malwarebytes 4.1.0 I have installed few days ago. (I had a doubt concerning the number of files well scanned by Avast Mobile App on my smartphone. So I decided to do it with Malwarebytes but unfortunately, my smartphone is too old for the last version of Malwarebytes. So, I decided to do the same with my computer (Windows 7).) I previously analyzed my whole computer with Avast antivirus free version and also with Antivir free version. Each AV has scanned respectively 1,543,862 files in 3h41 and 2,536,526 in 3h55 (1,0
  4. Hello, I clicked on my Malwarebytes icon to run a scan, but a pop-up message appeared that said, "Unable to connect the service." How should I proceed? If I re-install, will I be able to utilize the same license and license key numbers, or will I have to purchaser a new one? Your advice would be appreciated. Regards, Fred
  5. In addition, my computer's overall performance has slowed significantly as well. Opening web pages and applications takes much longer than it usually did. Something even as simple as right-clicking a file will take close to a minute to open the menu. My detection history shows some detections in the past few days, so I am suspecting that that may be the culprit, however my most recent threat scans have shown no threats detected or quarantined. I have attached my FRST.txt, Addition.txt, a screenshot of my threat scan checking for updates, a screenshot of my detection history, and the log of my
  6. I was sent here from https:// forums.malwarebytes.com/topic/254035-mwb-scan-hangs after they could not figure out the problem and thought you'd be interested. I am experienced with computers and do not believe I have a malware problem but it is curious MWB scan hangs during the file scan phase although the timer advances. You can see various things have been tried, cleanups done, etc. but there is still a problem with the scan. Anyone care to try to figure this out?
  7. It actually was hanging up too but I have yet to Re-up my premium account status and follow up on troubleshooting as I have been swamped with work. I will get to it this weekend
  8. I have tried, (seemingly), every method to rid my computer of a browser redirect virus. Chrome's "clean-up" doesnt detect anything, and neither does the malwarebyte scanner. The virus doesnt appear to act like any other i've seen or read about. Google is still the default browser, and is only redirected when i click on a link provided by a google search. In which case, a new window is opened with the link, with the original window turning into a yahoo search result with the original search. Again, i have tried restoring windows, uninstalling chrome completely, scanning with both chrome tools a
  9. I have never had or suspected a virus or malware issue on my machine. It's old. Used to be Win 7 and now Win 10. This all started with me being excited about the new MWB 4.0 so I installed and ran a scan. SCAN NEVER COMPLETES. Timer continues but scan has stopped in various places including Checking for updates section once and other places but usually in the file scan (last) section. Previous MWB help could not solve and suggested I go here due to this and other things they saw which I suspect are harmless and due to other protective software I use and have used. I uninstalled AVAST
  10. I've tried twice to do a scan with MWB 4 and the file counter stops around 137,333 even though the timer advances. I've let it sit for quite a while and cancelled after 3.5 hours. I didn't see any way to display what (file) is currently being scanned. Is this normal and should I just let it go for as long as it takes? Thank you. Windows 10
  11. just downloaded this new version of malwarebytes for home use on windows on a HP laptop with windows 10 - on the new malwarebytes for windows the words are blocked out (see picture)
  12. When I first started using Malwarebytes (many years ago), I could scan the c:/ drive on my computer, as well as the m:/ drive. I have no problem doing a scan of the c:/ drive. However, I cannot set up a scan of the m:/ drive. Please help. I need to be able to scan the external m:/ drive.
  13. When reviewing the results of the scan I click "Quarantine". Then I have a choice of Cancel, Always Ignore, or Ignore Once. Are the items quarantined ? I am unable to determine this from the interface even though in the options or settings the slider says "Always Quarantine". How do I delete the Quarantined items? The interface needs some work to eliminate confusion. Not sure I like this new layout. When I close the scan results the message says the items will stay on my computer. Huh ??? Very confusing.
  14. Hi, I have Win7 PC and LAN connections to a MFC-J615W brother printer. Fax-,Print- and copy mode are working fine. But if I want to scan a document the error message occurs: check connention, printer could not be found etc. I searched the internet many hours to find out the reason, no success. Could it be, that Malwarebytes block this operation. I'm waiting for your information and thanks in advance (My nativer language is German....) Muschel
  15. I have 32 items ( see att) that appear daily. I can't seem to delete them permanently, I must be doing something wrong, but with age cannot recall how I should proceed. Can someone, please help or remind me. The entries nearly all relate to PUPs, but how do I find the extension that is causing the problem and remove that to solve matter? I am using Premium (free) 3.7.1 summary mbites.txt
  16. Hi there, Is there any ability coming or presently in Malwarebytes for MAC that allows custom scanning of other disks, such as an external drive or other internal drive? This would benefit greatly. Consider it feedback if it's not there!
  17. ✌️✌️😋Hey guys, im new in the forum and with Malwarebytes.👋👋 😞Just finished a scan and i got a few threats,😤 im looking to know the best course of action, and if i have to worry about the results. 😅In the TXT you will find my first scan, i already put them in quarentine, i should delete them? 🤔 Thanks in advance! 1.txt
  18. Hi there, I'm new to this but I can't find an answer to this or anything similar, sorry. I liked and used Trend Micro's Dr Cleaner - it is free, minimal resources and lets you know what it is doing, freeing up memory and disc space on the fly on software removal (something I do a lot as I try random bits of software and find out it doesn't do what you have been led to believe it will do!) but Apple decided that Trends reporting your usage back to Trend violated privacy rules Apple banned it. It now has been removed from the Apple store but I still have a copy but Malwarebytes has fou
  19. I have my Malwarebytes set up to run a quick scan daily and a full, in depth scan weekly on Windows 10 PC. This is the first time (in over 2 years) that I received an error in my security center telling me to open Malwarebytes. When I did, I found that my in depth scan has been running for over 9 days! Scanned items is at 344,779+ and time is 218:14:45. Anyone know how to fix this?? Thanks!
  20. How can I identify a folder to scan? I've mirrored a wordpress site that is infected with malware and would like to scan it
  21. Threat scan only seems to scan through the SSD that I have win7 and Malwarebytes 3.0 is installed in. For example, when I perform a threat scan, it goes through 355,000 items. I disconnect my second SSD drive and power cable (the one that doesnt have win7 and Malwarebytes 3.0 installed) and perform another threat scan and only 355,000 items are scanned. Anyway to configure it so threat scans include both of my SSDs? Thanks!
  22. I suddenly got a "-" subscript on my top bar icon for malwarebytes. If I open the app and try to scan I get BACKGROUND SERVICE IS OFFLINE I have tried restarting, and also uninstalling and reinstalling. Nothing helps.
  23. Greetings! I am the proud owner of a subscription to the super-duper premium version of Malwarebytes (V 3.5.1, current as of this instant date) My system is a Windows-7 Professional 64 bit version on an HP Envy series EliteBook 8750, maxed out to the gills. Issue: Malwarebytes Premium 3.5.1 will not allow even a right-click scan of a networked folder. I suspect that this is a marketing issue to differentiate their Super-Professional For Businesses with Deep Pockets version. OK, I can accept that. (I used to run a computer business and was a dealer for a compet
  24. I was using AVG anti virus and mb3-setup-consumer-3.1.2.1733.exe Mouse behaviour If left untouched for a period, my mouse needed a button click in order to function. It seemed to be moving slowly, and would drift upwards, when hovering over a link. Modded the setup to max speed, but it still wasn't right. (In all my decades of computing, I've never experienced this mouse behaviour) I had watched F1 via a stream - many such streams launch an advert new window if the stream page is clicked. This would be a good way of forcing the user to click the page. Opening a n
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