nikhils

You can also follow this link on how to reset host files: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default

Hello @markintrouble, @aquatech We pushed out the latest MB4 Beta update which should hopefully fix this issue. Please check the following post: Let us know if that helps.

Thank you for being a Malwarebytes customer @LVTS We have several enhancements planning around scaling and sizing in our upcoming releases. Cheers.

Hello @RTL434 We are aware of this issue and it's on out list of defects to fix in our upcoming release. Thank you for bringing this to our notice.

Hello @LVTS I was able to reproduce this issue. This is actually the expected behavior and what you are seeing is not a defect. I have brought this up as a future enhancement to our product team and told them about your concern. Will let you know what they say. Thank you and apologies you are running into this. Cheers.

Hello @Dropsteve Can you please try this: 1. Go to https://www.malwarebytes.com/adwcleaner/ 2. Download and launch the tool 3. Go to settings and tun on the following option under Basic Repair Actions: "Reset hosts file" 4. Click on Scan now and click on Run basic repair. 5. Reboot machine. After reboot your host file should be reset and you should be able to activate.

Hello @Dropsteve I see the following entries in your host files: Host data: 127.0.0.1 telemetry.malwarebytes.com Host data: 0.0.0.0 keystone.mwbsys.com Can you please clear these entries and try to activate. The host file entries is blocking our activation servers. Thank you.

Hello @nord Our official End of life for Malwarebytes 3.8.3 is May 4th 2020. We will not offer official support after that. https://support.malwarebytes.com/docs/DOC-2814

Hello @LVTS That actually looks like the default size for the product. What is your test size set to under Display/Scale and layout settings?

Hello @siliconman01 That link in the support page is clickable and it downloads Malwarebytes 3.x legacy for XP/Vista. https://support.malwarebytes.com/docs/DOC-1141

Hello @LVTS It looks like you have maximized the MB 4 screen. Can you restore it to its original size and check if the issue still happens.

Hello @LVTS If possible can you please attach some screenshots of the layout you have for MB 4.0.4 Thank you

Hello @nord While to goal for us is to have user's move from 3.x to 4.x we do not have any immediate plans to end support for 3.8.3. Thank you

Hello @PaulL Can you please boot into safe mode and try running the support tool again. Run support tool / Advanced Options/ Gather Logs. Please let us know if you can gather logs in the safe mode.

Hello @GLionel Please send us the logs that @Porthos is requesting. We can definitely look into your issues. Thank you.

Thank you for your feedback @SPDIF and @hake @hakeis there a specific area in the new UI you are having issues with ?

Hello @Gazza169 Can you please try and download the build from : http://downloads.malwarebytes.com/file/mb-windows Run the installer and let us know if you see the same error. In case you do see the error please follow directions from post 2 and kindly get us the logs. Thank you.

Hello @MSimm1 Understood, that is the behavior currently.

Thank you for the feedback @BillH99999

Hello @MSimm1 We added the "Allow List" to settings based on feedback from a large percentage of our user's saying they could not find the "Exclusion List" feature easily . Thank you for testing it out.

Thank you for confirming @MAXBAR1

Hello @Samoreen Thank you for bringing this to our notice. We have notified the engineers and they will add the feature to an upcoming release.

@solomod If you see any issues with Panda AV and Malwarebytes please let us know. Thank you.

Hello @MAXBAR1 Can you right click on the Malwarebytes sys tray icon and choose Quit Malwarebytes. Then launch the Adobe reader. Do you still see the same pop up ?

Hello @MAXBAR1 Can you try the following steps for me: 1. Go to settings/security. 2. Go to the Exploit protection section (at the very end) 3. Click on "Manage protected applications" 4. Turn off the protection for Adobe reader. 5. Click on OK and now launch Adobe reader. Can you confirm if you still see the pop -up after these steps?