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  1. He said it Firefox is working now. immediately after reinstalling the VC Runtime it still would not work. Not sure if I did a reboot after installing it. The next morning he turned on his PC and said Firefox was working. Thanks for your help!!
  2. Think I forgot MSERT log but it found nothing. JoyLab is gone. Problem with Firefox persists. It will not open a web page and will not let you use toolbar . Used download from legit Mozilla sites. Even used a download from my PC that I transferred over to his PC with Team Viewer. I deleted it manually several times including app data and all programX86, program , program data. Ran Ccleaner after to no avail. At one time during an install got this error VC Runtime 140_1.dll not found. Do not think it is adware anymore but a VC Runtime problem. Thanks for your help. Open to any suggestions. Fixlog.txt
  3. The logs I sent you were from my cousins PC. I just used my email to forward them as I am working on his PC using Team Viewer. I guess I should forward the email I received to him and open the link on his PC then apply fix? Thanks
  4. Hopefully this is the info you need. Thanks FRST.txt Addition.txt AdwCleaner 10-7-20.txt Charles PC Malwarebytes.txt
  5. Seems like Firefox and possibly other browsers are hijacked. Found a program C:\Program Files (x86)\Common Files\JoyLabOAH.exe that cannot be removed. I get This action cannot be completed because the file is open in JoyLabOAH. Tried command prompt and task manager to close it but it auto restarts. Tried SERVICES but no option to change settings. Malwarebytes keep blocking suspicious extension ssoextension.com. Malwarebytes Premium scan finds no threats detected Thanks for any help
  6. Prompting me to update. Not sure if you applied fix to this latest version. Thanks
  7. It is no longer crashing but when can I update to latest version?
  8. Second night with web protection off. No crash Where do we go from here?
  9. First night with web protection off and no crash. If this is the problem I hope it can be resolved. I want the web protection!
  10. Sorry cant find the setting to turn it off. Please advise. Thanks
  11. Do not see that folder. Ill turn it off. Thanks. Ill get back to you.
  12. https://we.tl/t-KMspYtYlXH Two files from successive nights. Thanks
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