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  1. I am trying to update my windows 10 system. The updater version is 1.4.9200.23072. It is marked as a Microsoft copyright. Size is 1.86 MB. When running this, MalwareBytes reports it as being "Ransomware" and blocks the update. Is this a known problemtic version of win10 or MalwareBytes? Thanks Chris
  2. Starting yesterday Malwarebytes has consistently requested restart after update. I did restart the computer and all seemed to be well, but now the software periodically is requesting restart again. I am currently using Malwayrebytes version: 4.1.0.56, Update package version: 1.0.25965, Component package version 1.0.931. Please advise.
  3. Hi, I am encountering the following error whenever I try to manually check for updates from the setting menu or perform a scan: "Something went wrong - One or more items in the current update did not complete successfully. Please check your internet connetion and try again. If you need more help, visit our support site." Also note the spelling mistake in the error message (i.e. 'connetion' should've been 'connection') not relevant by any means and I misspell often myself but just putting it out there just in case. There's nothing wrong with my internet and restarting my computer also didn
  4. Help. I've spent several hours trying to figure this out. I had (more on this in a bit) Malwarebytes Premium installed. It notified me that there was a new version through a window that popped up. I accepted the install... then nothing happened. So I opened the app and there was an orange button saying there was an update. I clicked it. I accepted or whetever... then nothing happened. Malwarebytes would keep running. I ran a scan, no issues found. Tried to update again... nothing. I downloaded the online installer and just tried to update that way. Ran MBSetup.exe as Administrat
  5. Hello, I clicked on my Malwarebytes icon to run a scan, but a pop-up message appeared that said, "Unable to connect the service." How should I proceed? If I re-install, will I be able to utilize the same license and license key numbers, or will I have to purchaser a new one? Your advice would be appreciated. Regards, Fred
  6. Hi Missing info of ( availabiltiy unsure of version 4.1.1. ) The update function of v4 sticks at 4.1.0 Where's the update ?
  7. So MB was stuck in the "installing update" screen for quite some time and after about an hour I just gave up and shutdown thinking i'll just apply the update later. Tried it again in the morning, and now the program gui doesn't even display. It didn't even auto run in my startup, and has been removed from that. It's there in task manager but I can't get the interface to load (as a standard OR admin). elevated task manager gets access denied when i try to terminate it. There's a similar thread where the suggestion was to collect the logs from the recovery tool but twice now the tool
  8. Hello, I made my first computer about 5 months ago, I activated the Windows with kmspico. For the first 2 weeks everything worked fine: Windows update, Windows defender etc. But then problems started to occur: I stopped getting the update, the Windows defender stopped working and the computer started acting strange, sometimes it would shut down or restart or lose the signal from gpu. I would just like to try to fix the windows update and the windows defender because I do not feel safe while using this computer. Even though I know reinstalling Windows will be the best option, I do not wont to
  9. I experienced a dramatic slow down of my Windows 10 PC about 5 months ago, and I did everything I could think of to figure out what the problem was - deleted all extraneous programs, etc., etc. I would hate to know the hours I wasted, and I admit that I'm far from a techie. My computer was running at about 5% of its normal speed, and it was so dramatic that I was looking at new machines. Then Malwarebytes made an update about 11-25-19, and magically my problem disappeared. I was very happy, but also a little angry that Malwarebytes let this bug go on for so long. I am running Malwarebyt
  10. When an update to Malwarebytes becomes available, it would be nice if the user was given more information before updating. When an update becomes available it's standard for well-written software to provide the user with: - the version number of the release they're currently running, - the version number of the new release, and - access to release notes so that the user can determine what will change with the new update and all before the update is applied and without the user having to go information-hunting outside the update process. I think that would be a nice and
  11. When I click on "Check for Updates," the exclamation point disappears for a moment, to be replaced by a green check, only to be replaced by the exclamation point again. I have not been able to update the protection since July. Thoughts?
  12. None of my computers can update or access the Malwarebytes license server. Are the servers down? Thanks!
  13. A few days ago I restarted my computer before a long time without re-starting it (like 1 week with the pc on) and I noticed that "Explorer.exe" was requesting to initialize, but the real explorer.exe task was already running... I said no but then I checked the directory of the file and the system said that the file was on %windir%/resources/themes, well going into folder to check if the file exists I noticed that theres nothing more than aero themes in this folder. So did a scan in the folder using malwarebytes and it recognized svchost.exe malware and explorer.exe, before adding they do quare
  14. A prompted update notice has led to Malwarebytes not working. I have reinstalled. I have used the support tool and reinstalled. HELP!!
  15. Hello, I have Malwarebytes installed on my windows 10, with a license installed. Now I have a problem on updating Malwarebytes, occurs an error that means "acces denied" like the image. How can I fix this problem?
  16. Today MBAM started showing a message that there's a new version available. The problem is i click install, MBAM closes itself but nothing happens. How do i install the new version? My current version is 3.6.1.2711
  17. Lately I have been getting notifications that the 2 databases (malware and phishing URLs) are out of date. When I press the update database button nothing happens. Can anyone help me with this please?
  18. Well, I've got some bad news. After turning on self-protection and restarting my computer, the tray disappeared again. And I have the latest version too.
  19. Hi, I just started on old pc with vista on which I had MBW premium installed, now version 3.5.1. Wheras usually when I start the pc MWB automatically starts updating today the icon warning remains : Updates: out of date When I click on Check for updates the icon turns for 2 seconds, and that's it. Now having the pc run for an hour, the updating which always started automatically, did not start. Any ideas ? TIA
  20. After being prompted to download the latest version I click through, the download starts and zips through the progress bar, then ends and the message says, "Unable to Download, check your Internet connection." My connection is fine, a 75/75 FIOS.
  21. It's telling me my updates are not current but each time I hit "check for updates" it checks for half a second then goes back to "check for updates"...? Kind of irritating, I'd like to get this updated. I've power cycled and that didn't work so I'm not sure what my next option would be.
  22. I have 3 computers at home. I have MalwareBytes Premium on all. When I tried to download the "update" (included new program) it deleted my MalwareBytes on all three including the dashboard and my account, and I was forced to download the 14 day trial of premium. After two days of searching I finally found the key so that I'm registered again. Once that was done, I tried to open my password manager and my LastPass account was no longer accepting my user name and password. After another hour or so I was able to open LastPass and found that it was suddenly EMPTY. I don't have that backed up
  23. Today my Malwarebytes said it needed to update but whenever I tried clicking "check for updates" it wouldn't find and download the latest version. So I first tried simply uninstalling it, going to the web site and downloading it again so I have the latest version. I should note that it took a few attempts to download as it kept failing and I had to hit retry so the download would continue where it left off till it eventually finished. After it had downloaded I activated my premium account and at first that seem to work but about five minutes later it told me it was out of date a
  24. Exploit version not updating on Management Console, I am currently on 1.08.2.1012. I need to get it up to: 1.12.2.68 My Management Console appears to need an update as well. Version 1.7.0.3208 I need to get it up to: 1.8.0.3443
  25. Hi! So, my malwarebytes was just updated to a new version, but I cannot find anything online about this version, so is it new or a glitch. The version is 3.3.22. I am also on the free one as I am unable to get the premium quite yet. After this update, instead of free, I got trial, which seemed quite weird to me. I've shut down my laptop and turned it back on and it's still the same. Does anyone else have this version? I have a panic and paranoia disorder, hence why I'm asking and trying to stay calm.
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