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Found 12 results

  1. So MB was stuck in the "installing update" screen for quite some time and after about an hour I just gave up and shutdown thinking i'll just apply the update later. Tried it again in the morning, and now the program gui doesn't even display. It didn't even auto run in my startup, and has been removed from that. It's there in task manager but I can't get the interface to load (as a standard OR admin). elevated task manager gets access denied when i try to terminate it. There's a similar thread where the suggestion was to collect the logs from the recovery tool but twice now the tool has said it's made the .zip but it's nowhere on my desktop. What is going on? Please help I feel naked without MB. Thanks.
  2. Trying to uninstall with Windows uninstaller just brings up uninstall window but never actually uninstalls. I then tried running Malwarebytes clean removal tool. Which gave me this message: (attached is the mb-check-results.zip) Can someone help get this off my pc? I find it extremely frustrating. mb-check-results.zip
  3. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 4.0.4.49), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
  4. I use Malwarebytes Endpoint Security for my clients and occasionally, a home version of Malwarebytes gets installed. Will the home version run uninstall frrom a command line or script?
  5. I hope this will help other customers who find they cannot uninstall Malwarebytes for Windows. I tried all sorts of tactics, but this is what worked for my desktop running Windows 10 Pro, 64-bit. (Btw, I found this solution here on the Malwarebytes Forum in a post addressing a different problem.) Boot in Safe Mode (I found this article on Digital Citizen to be helpful: 8 ways to boot into Windows 10 Safe Mode). Download the Malwarebytes Support Tool (or open it, if you already have the most recent version). Click on the Advanced tab, and then click Clean. Give it some time; follow instructions. Restart. Depending on what method you used to get into Safe Mode, you might need to tell Windows to return to the regular boot routine, e.g., via System Configuration. Resource docs (optional): Malwarebytes Support Tool FAQ Malwarebytes Support Tool User Guide
  6. Dear Malwarebytes, I received the option to update Malwarebytes to the latest version yesterday. I chose the option to install the latest version and it just hung at the end of the install. I haven't had problems installing any other programs except this one. I tried the repair install 3 times and it gets to the point where it reinstalls Malwarebytes then just hangs. If I try to run Malwarebytes it just hangs and the whole system freezes requiring a hard reboot. I also tried the clean uninstall option and experienced the same hang and freezing etc. Since then I ran Memtest 86 v4.3.7 (legacy BIOS), ran a check disk of the C drive, and ran "sfc /scannow" as the administrator. All of the results have come back fine. I'm not sure hat is causing the problem. I ran the Malwarebytes reporting tool and have uploaded the zip file. Any help or instruction would be much appreciated. Best Regards, Ben mbst-grab-results.zip
  7. Hi Could someone please help me? I downloaded Malwarebytes on my HP windows 10 laptop and paid for the subscription. A couple of weeks back there was an update and since then Malwarebytes won't open. I uninstalled it and re-installed it with a message box opening really quickly and then closing. It still won't open. I tried running it as an administrator. I also have Kaspersky on the laptop and after doing a deep scan (thinking there might be some spyware on the laptop) nothing was detected. I've currently deleted/uninstalled Mlawarebytes but since I've paid the subscription I want to use it. Thanks in advance!
  8. Malwarebytes will not start, only get up unable to connect to server, tried uninstall and reinstalling also but get this message up when I try uninstalling and also when I try reinstalling it with the newest version downloaded from my malwarebytes account. What should I do???
  9. I can't seem to uninstall Malwarebytes. It's shown in my Start menu, but when I click it, nothing happens. I've used Revo Uninstall (which deletes leftover files), and it showed me an error message (attached), told me there were some remaining files and that I need to reboot to eliminate them. I see there's still a remaining Malwarebytes process in Task Manager, but even after ending the latter and rebooting. Malwarebytes still shows in Start (but won't open) and still shows a process in Task Manager. Oddly, my goal, after I get it fully installed, is to then reinstall the program! I fear that clean boot done by a Microsoft Tech support person is what did it in... Can you help me fully uninstall this app? Malwarebytes Uninstall Error.pdf
  10. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  11. I have tried to uninstall via control panel but it just gets stuck for hours. Please help, I ran the clean up software and got the attached file. It has slowed my laptop so want to remove it. mb-check-results.zip
  12. Hi - Even after uninstalling the software, I can't get the Malware bites icon out of my menu bar on my macbook (see attachment). I also get frequent software update reminders but I installed the software several weeks ago. I've tried restarting my computer, looking at what programs have permission to start when I login, and also clicking the icon and going to 'settings'. When I click settings, I get a macbook notification "There is no application set to open the URL com.malwarebytes.mbam://settings" Thank you in advance for your help!
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