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  1. Malwarebytes Premium was uninstalled. It just disappeared. I still have the license key copied from my laptop. The only thing in C:\Program Files\Malwarebytes was Qt5Test.dll. So I downloaded a trial version and tried to add the license key, but that didn't take effect. (v3.o.6.1469) The account page still says that it is the trial version. What should I do to get my paid-for copy back copy back?
  2. So the last few days the RTProtectionDaemon process has been going crazy, regularly using between 50%-100% of my cpu. I did look around online for ideas and eventually decided to uninstall MBAM completely. I also deleted the launch agents and all trace files related to the app. The RTProtectionDaemon still continues to run and is driving me crazy. (Yes I have restarted the machine). I even downloaded the official uninstall app and it didn't do anything. Can someone help here. Im running the latest Big Sur on an Imac 2019. Thanks.
  3. Hi, I want to delete the malwarebytes trial version from my system. When i follow the normal method through control panel it doesnt get uninstalled, a dialogue box appears but then nothing happens. So i downloded mb check and I have attached the file below. What should i do now? mb-check-results.zip
  4. Hi all, First time with this type of trouble and I've come across this forum via a Google search which I had started reading through this thread here: I will try to do my best here in understanding and communicating with the everyone and your knowledge. Thank you in advance for any help. I'll try and keep this simple and broken down into what I know. To start I am running Windows 10 on a Cyberpower PC that I purchased about 3 months ago. As briefly as I can be I use this PC strictly for iRacing and use only a limited number of applications that run along with it. I use Chrome as a web browser which is pretty much just familiarity and a preference. This whole adventure started when the command prompt opened on me in the middle of a race. I noticed in the task bar following this race that Internet Explorer and Chromium were there. Not thinking too much of it as this was the first time it happened I unpinned them and continued what I was doing. This happened again several hours later and I got to investigating this Chromium deal. I am now familiar with what it is and how it works and I also learned more about Electron and how it operates some of the apps I use such as Discord and Simracingapps. More familiar with how this all comes together I continued with trying to get these apps removed. Im almost positive I had uninstalled Chromium via the command prompt and a hidden folder in This PC>Windows(C:)>Users. I also took a second look at SAntivirus which is my fault for not noticing sooner and I found out all about that.. I followed instructions to remove SAntivirus by rebooting in "Safe Mode with Networking". The following step is to download and install Malwarebytes. As there seems to be no way to connect via WI-FI in this mode (which is currently all I am able to use) I downloaded on my Surface and tried to install but it still needs to download during this time so I could not do so. I went on to the next steps as they were 2 more removal softwares so I figured leaving one out would be just fine. These were HitmanPro and then Adwdefender. Following the instructions to reboot after the Adwdefender scan all I booted to was a black screen. I restarted using the power button on the tower out of frustration at this point with this already being a 4 hour headache. When I powered back on I navigated back to where I was given the options that included "Safe Mode with Networking" and others. Since I was familiar with that one during this process I chose it. Boot to black screen. Reset again and believe I chose the startup troubleshooting after finding it and chose some type of boot recovery. This is where i was starting to see red so I cant remember exactly and I dont want to really do much else on here using that route unless instructed to do so. But that sounds about right. This went through and finished and the pc booted and I am at my desktop and logged in. Now whatever it did to recover gave me a sigh of relief but now I have the apps that I originally started this process to try and remove(Chromium and SAntivirus)back again along with 2 or 3 others that I have decided not to use and had previously uninstalled. All I want is Chromium off of my computer for good. I'm sick of saying the word. I'm sick of looking at it. SAntivirus Realtime Protection Lite off my computer for good. I'm already planning on being more vigilant for these things as the SA snuck in thetr on me. Also using all three of these softwares in the future to help me do thst... if Malwarebytes doesn't hang up on installing that would be great too. Seems I'm at a point here where I can try this all again with some of your help. Thank you for your time, Ryan
  5. So MB was stuck in the "installing update" screen for quite some time and after about an hour I just gave up and shutdown thinking i'll just apply the update later. Tried it again in the morning, and now the program gui doesn't even display. It didn't even auto run in my startup, and has been removed from that. It's there in task manager but I can't get the interface to load (as a standard OR admin). elevated task manager gets access denied when i try to terminate it. There's a similar thread where the suggestion was to collect the logs from the recovery tool but twice now the tool has said it's made the .zip but it's nowhere on my desktop. What is going on? Please help I feel naked without MB. Thanks.
  6. Trying to uninstall with Windows uninstaller just brings up uninstall window but never actually uninstalls. I then tried running Malwarebytes clean removal tool. Which gave me this message: (attached is the mb-check-results.zip) Can someone help get this off my pc? I find it extremely frustrating. mb-check-results.zip
  7. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 4.0.4.49), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
  8. I use Malwarebytes Endpoint Security for my clients and occasionally, a home version of Malwarebytes gets installed. Will the home version run uninstall frrom a command line or script?
  9. I hope this will help other customers who find they cannot uninstall Malwarebytes for Windows. I tried all sorts of tactics, but this is what worked for my desktop running Windows 10 Pro, 64-bit. (Btw, I found this solution here on the Malwarebytes Forum in a post addressing a different problem.) Boot in Safe Mode (I found this article on Digital Citizen to be helpful: 8 ways to boot into Windows 10 Safe Mode). Download the Malwarebytes Support Tool (or open it, if you already have the most recent version). Click on the Advanced tab, and then click Clean. Give it some time; follow instructions. Restart. Depending on what method you used to get into Safe Mode, you might need to tell Windows to return to the regular boot routine, e.g., via System Configuration. Resource docs (optional): Malwarebytes Support Tool FAQ Malwarebytes Support Tool User Guide
  10. Dear Malwarebytes, I received the option to update Malwarebytes to the latest version yesterday. I chose the option to install the latest version and it just hung at the end of the install. I haven't had problems installing any other programs except this one. I tried the repair install 3 times and it gets to the point where it reinstalls Malwarebytes then just hangs. If I try to run Malwarebytes it just hangs and the whole system freezes requiring a hard reboot. I also tried the clean uninstall option and experienced the same hang and freezing etc. Since then I ran Memtest 86 v4.3.7 (legacy BIOS), ran a check disk of the C drive, and ran "sfc /scannow" as the administrator. All of the results have come back fine. I'm not sure hat is causing the problem. I ran the Malwarebytes reporting tool and have uploaded the zip file. Any help or instruction would be much appreciated. Best Regards, Ben mbst-grab-results.zip
  11. Hi Could someone please help me? I downloaded Malwarebytes on my HP windows 10 laptop and paid for the subscription. A couple of weeks back there was an update and since then Malwarebytes won't open. I uninstalled it and re-installed it with a message box opening really quickly and then closing. It still won't open. I tried running it as an administrator. I also have Kaspersky on the laptop and after doing a deep scan (thinking there might be some spyware on the laptop) nothing was detected. I've currently deleted/uninstalled Mlawarebytes but since I've paid the subscription I want to use it. Thanks in advance!
  12. Malwarebytes will not start, only get up unable to connect to server, tried uninstall and reinstalling also but get this message up when I try uninstalling and also when I try reinstalling it with the newest version downloaded from my malwarebytes account. What should I do???
  13. I can't seem to uninstall Malwarebytes. It's shown in my Start menu, but when I click it, nothing happens. I've used Revo Uninstall (which deletes leftover files), and it showed me an error message (attached), told me there were some remaining files and that I need to reboot to eliminate them. I see there's still a remaining Malwarebytes process in Task Manager, but even after ending the latter and rebooting. Malwarebytes still shows in Start (but won't open) and still shows a process in Task Manager. Oddly, my goal, after I get it fully installed, is to then reinstall the program! I fear that clean boot done by a Microsoft Tech support person is what did it in... Can you help me fully uninstall this app? Malwarebytes Uninstall Error.pdf
  14. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  15. I have tried to uninstall via control panel but it just gets stuck for hours. Please help, I ran the clean up software and got the attached file. It has slowed my laptop so want to remove it. mb-check-results.zip
  16. Hi - Even after uninstalling the software, I can't get the Malware bites icon out of my menu bar on my macbook (see attachment). I also get frequent software update reminders but I installed the software several weeks ago. I've tried restarting my computer, looking at what programs have permission to start when I login, and also clicking the icon and going to 'settings'. When I click settings, I get a macbook notification "There is no application set to open the URL com.malwarebytes.mbam://settings" Thank you in advance for your help!
  17. Hi all, I've spent a significant amount of time looking for a means to silently uninstall MWB via command line script with no user interaction. None of the normal uninstall settings were functioning correctly. Today, by dumb luck I came across a forum with the info and thought I'd share: "c:\program files\malwarebytes' anti-malware\unins000.exe" /verysilent /suppressmsgboxes /norestart Obviously, you'd swap \Program files (x86)\ on a 64-bit OS. This worked beautifully. Hopefully it saves someone else all of the internet search time.
  18. On antivirus programs we've used in the past, they had a feature which allowed you to enter a passcode, that prevented anyone from uninstalling the software. I see that Malwarebytes has "User Access" Limitations, but I am unsure which feature to restrict, to prevent uninstalling. It is "settings/application"? Also can you point me to info that provides more details about each of these choices? Thanks!
  19. The proper methods for uninstalling Malwarebytes for Mac can be found here: https://support.malwarebytes.com/hc/en-us/articles/360039025233 If you have tried to remove the software by dragging the Malwarebytes application to the trash, that is not the proper way to remove it. In that case, you will be unable to access the Uninstall item in the application to remove the software properly in recent versions of Malwarebytes for Mac. In such a case, you can do one of two things: 1) Reinstall Malwarebytes for Mac (re-download from the following link, if necessary), then uninstall by following the directions at the link above. https://malwarebytes.com/mac-download 2) Download and run the following AppleScript applet, which will uninstall the software. https://downloads.malwarebytes.com/file/mac_uninstall_script/ In the future, be aware that any software that requires an installer will also need to be properly uninstalled. In a very few cases, software may self-uninstall if you drag the application to the trash, but in most cases you should check the documentation and/or website for the software in question, and use the proper uninstall method recommended by the developer of the software. Do not use generic app "removers," "cleaners," "zappers," etc. Such programs do not actually remove the software the correct way, and often either leave components behind or, worse, remove things that shouldn't have been removed. Only the developer of the software knows what needs to be removed and how to properly remove it all. The exception to the rule, of course, is adware and other scam or junk software, where the developer doesn't necessarily want you removing the software. You can use Malwarebytes for Mac to help remove such programs.
  20. I recently uninstalled Malwarebytes 3, but a few days before that, I did a Threat Scan and it found a threat (called Trojan-something...) so I quarantined it. Then I forgot about it, and uninstalled Malwarebytes 3, and re-installed it. I did another Threat Scan and no threats were detected. So my question is, what happened to that quarantined threat when I uninstalled Malwarebytes? Did it get un-quarantined? Is it now hiding somewhere deep in my computer? Or was it safely removed along with my previous installation of Malwarebytes? Is my computer really clean now?
  21. I was having the same issue a lot of people have had lately with web protection turning itself off and refusing to turn it back on. I followed instructions to run the clean but when I hit yes to reinstall, it popped up that the install had failed and that I should contact Malwarebytes and include the results. I'm a safe browser in terms of the websites I usually end up on, but I have been using Malwarebytes for years and I'm quite anxious to be sitting here using my PC with only the Windows Defender doing anything. mb-clean-results.txt
  22. In my case, i was able to finally, somehow, uninstall it in windows 7 progams and features. Then i ran the clean tool. Two days ago i reinstalled mbam and all was well, but now i'm back to it turning off protection. Right now i have zero protection. I hesitate in trying another mbam install. Will it work this time? If i reinstall it again, will the real-time stay on? thanks
  23. With this new update issue over the weekend I have a machine that won't boot. Can only get into safe mode where the uninstall program or fixer executable don't work. How do I manually uninstall Endpoint Protection or uninstall from safe mode?? Don't want to reload the whole machine just because of some issue with MWB.
  24. Hello - I installed malwarebytes a few weeks ago and the trial is expiring. Now I need to uninstall this application but keep receiving the following error "Unable to create a temporary file. Set up aborted. Error 5: access is denied". I am not the most technical person but here is what I tried: 1. Using the uninstall malwarebytes option from windows 10 menu resulted in the same error 2. Trying to uninstall from add/remove programs resulted in the same error 3. closing MB processes from task manager and stopping mbam services results in the same error 4. windows/program files/malwarebytes main folded is restricted to read only. I have admin privileges but am still unable to apply changes to the main/sub folders Is there a complete resolution to uninstalling malwarebytes that does not include manually removing files and changing registry settings? I have already spent too much time trying to get this "free" version uninstalled to no avail.
  25. I have had MB3/Win 10 64 bit, installed and running on my Asus g73jh since November, no problems until last Saturday (1-27). I had a Windows 10 freeze up. It took a couple RESTORE attempts and 5 or 6 reboots/shutdowns to stabilize the system. In the meantime, Malwarebytes 3 suddenly became inaccessible, no matter how I approached it. Desktop icon/tray icon didn't respond, going into Programs and launching there --- nope. Windows Defender showed that attention was needed regarding MB3. After scouring the forums, I finally decided to try an Uninstall-Install. Now I cannot download and reinstall MB3 at all, even after running MB Clean. Every time I tried opening "mb3-setup-consumer-x.x.x.xxxx.exe after, however, each time I receive the error message "ShellExecuteEx failed; Code 2147746132. Class not registered." I was able to unzip an Windows-mb-installer and get it to run....for a few seconds before I got this error message: Class not registered, ClassID {00021401-0000-0000-C000-000000000046} I am about at the point where I say screw it and reformat with clean install of Windows and piece together the apps, like Civ V, GoPanda2, etc. Do you have any suggested fixes that I haven't tried. I am in no way a power user. Thanks.
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