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  1. Hi, I want to delete the malwarebytes trial version from my system. When i follow the normal method through control panel it doesnt get uninstalled, a dialogue box appears but then nothing happens. So i downloded mb check and I have attached the file below. What should i do now? mb-check-results.zip
  2. Hi all, First time with this type of trouble and I've come across this forum via a Google search which I had started reading through this thread here: I will try to do my best here in understanding and communicating with the everyone and your knowledge. Thank you in advance for any help. I'll try and keep this simple and broken down into what I know. To start I am running Windows 10 on a Cyberpower PC that I purchased about 3 months ago. As briefly as I can be I use this PC strictly for iRacing and use only a limited number of applications that
  3. So MB was stuck in the "installing update" screen for quite some time and after about an hour I just gave up and shutdown thinking i'll just apply the update later. Tried it again in the morning, and now the program gui doesn't even display. It didn't even auto run in my startup, and has been removed from that. It's there in task manager but I can't get the interface to load (as a standard OR admin). elevated task manager gets access denied when i try to terminate it. There's a similar thread where the suggestion was to collect the logs from the recovery tool but twice now the tool
  4. Trying to uninstall with Windows uninstaller just brings up uninstall window but never actually uninstalls. I then tried running Malwarebytes clean removal tool. Which gave me this message: (attached is the mb-check-results.zip) Can someone help get this off my pc? I find it extremely frustrating. mb-check-results.zip
  5. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium s
  6. I use Malwarebytes Endpoint Security for my clients and occasionally, a home version of Malwarebytes gets installed. Will the home version run uninstall frrom a command line or script?
  7. I hope this will help other customers who find they cannot uninstall Malwarebytes for Windows. I tried all sorts of tactics, but this is what worked for my desktop running Windows 10 Pro, 64-bit. (Btw, I found this solution here on the Malwarebytes Forum in a post addressing a different problem.) Boot in Safe Mode (I found this article on Digital Citizen to be helpful: 8 ways to boot into Windows 10 Safe Mode). Download the Malwarebytes Support Tool (or open it, if you already have the most recent version). Click on the Advanced tab, and then click Clean. Give it some time; f
  8. Dear Malwarebytes, I received the option to update Malwarebytes to the latest version yesterday. I chose the option to install the latest version and it just hung at the end of the install. I haven't had problems installing any other programs except this one. I tried the repair install 3 times and it gets to the point where it reinstalls Malwarebytes then just hangs. If I try to run Malwarebytes it just hangs and the whole system freezes requiring a hard reboot. I also tried the clean uninstall option and experienced the same hang and freezing etc. Since then I ran Memtest 86 v4.3.7
  9. Hi Could someone please help me? I downloaded Malwarebytes on my HP windows 10 laptop and paid for the subscription. A couple of weeks back there was an update and since then Malwarebytes won't open. I uninstalled it and re-installed it with a message box opening really quickly and then closing. It still won't open. I tried running it as an administrator. I also have Kaspersky on the laptop and after doing a deep scan (thinking there might be some spyware on the laptop) nothing was detected. I've currently deleted/uninstalled Mlawarebytes but since I've paid the subscription I want
  10. Malwarebytes will not start, only get up unable to connect to server, tried uninstall and reinstalling also but get this message up when I try uninstalling and also when I try reinstalling it with the newest version downloaded from my malwarebytes account. What should I do???
  11. I can't seem to uninstall Malwarebytes. It's shown in my Start menu, but when I click it, nothing happens. I've used Revo Uninstall (which deletes leftover files), and it showed me an error message (attached), told me there were some remaining files and that I need to reboot to eliminate them. I see there's still a remaining Malwarebytes process in Task Manager, but even after ending the latter and rebooting. Malwarebytes still shows in Start (but won't open) and still shows a process in Task Manager. Oddly, my goal, after I get it fully installed, is to then reinstall the program! I
  12. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  13. I have tried to uninstall via control panel but it just gets stuck for hours. Please help, I ran the clean up software and got the attached file. It has slowed my laptop so want to remove it. mb-check-results.zip
  14. Hi - Even after uninstalling the software, I can't get the Malware bites icon out of my menu bar on my macbook (see attachment). I also get frequent software update reminders but I installed the software several weeks ago. I've tried restarting my computer, looking at what programs have permission to start when I login, and also clicking the icon and going to 'settings'. When I click settings, I get a macbook notification "There is no application set to open the URL com.malwarebytes.mbam://settings" Thank you in advance for your help!
  15. Hi all, I've spent a significant amount of time looking for a means to silently uninstall MWB via command line script with no user interaction. None of the normal uninstall settings were functioning correctly. Today, by dumb luck I came across a forum with the info and thought I'd share: "c:\program files\malwarebytes' anti-malware\unins000.exe" /verysilent /suppressmsgboxes /norestart Obviously, you'd swap \Program files (x86)\ on a 64-bit OS. This worked beautifully. Hopefully it saves someone else all of the internet search time.
  16. On antivirus programs we've used in the past, they had a feature which allowed you to enter a passcode, that prevented anyone from uninstalling the software. I see that Malwarebytes has "User Access" Limitations, but I am unsure which feature to restrict, to prevent uninstalling. It is "settings/application"? Also can you point me to info that provides more details about each of these choices? Thanks!
  17. The proper methods for uninstalling Malwarebytes for Mac can be found here: https://support.malwarebytes.com/hc/en-us/articles/360039025233 If you have tried to remove the software by dragging the Malwarebytes application to the trash, that is not the proper way to remove it. In that case, you will be unable to access the Uninstall item in the application to remove the software properly in recent versions of Malwarebytes for Mac. In such a case, you can do one of two things: 1) Reinstall Malwarebytes for Mac (re-download from the following link, if necessary), then uninstal
  18. I recently uninstalled Malwarebytes 3, but a few days before that, I did a Threat Scan and it found a threat (called Trojan-something...) so I quarantined it. Then I forgot about it, and uninstalled Malwarebytes 3, and re-installed it. I did another Threat Scan and no threats were detected. So my question is, what happened to that quarantined threat when I uninstalled Malwarebytes? Did it get un-quarantined? Is it now hiding somewhere deep in my computer? Or was it safely removed along with my previous installation of Malwarebytes? Is my computer really clean now?
  19. I was having the same issue a lot of people have had lately with web protection turning itself off and refusing to turn it back on. I followed instructions to run the clean but when I hit yes to reinstall, it popped up that the install had failed and that I should contact Malwarebytes and include the results. I'm a safe browser in terms of the websites I usually end up on, but I have been using Malwarebytes for years and I'm quite anxious to be sitting here using my PC with only the Windows Defender doing anything. mb-clean-results.txt
  20. In my case, i was able to finally, somehow, uninstall it in windows 7 progams and features. Then i ran the clean tool. Two days ago i reinstalled mbam and all was well, but now i'm back to it turning off protection. Right now i have zero protection. I hesitate in trying another mbam install. Will it work this time? If i reinstall it again, will the real-time stay on? thanks
  21. With this new update issue over the weekend I have a machine that won't boot. Can only get into safe mode where the uninstall program or fixer executable don't work. How do I manually uninstall Endpoint Protection or uninstall from safe mode?? Don't want to reload the whole machine just because of some issue with MWB.
  22. Hello - I installed malwarebytes a few weeks ago and the trial is expiring. Now I need to uninstall this application but keep receiving the following error "Unable to create a temporary file. Set up aborted. Error 5: access is denied". I am not the most technical person but here is what I tried: 1. Using the uninstall malwarebytes option from windows 10 menu resulted in the same error 2. Trying to uninstall from add/remove programs resulted in the same error 3. closing MB processes from task manager and stopping mbam services results in the same error 4. windows/program fil
  23. I have had MB3/Win 10 64 bit, installed and running on my Asus g73jh since November, no problems until last Saturday (1-27). I had a Windows 10 freeze up. It took a couple RESTORE attempts and 5 or 6 reboots/shutdowns to stabilize the system. In the meantime, Malwarebytes 3 suddenly became inaccessible, no matter how I approached it. Desktop icon/tray icon didn't respond, going into Programs and launching there --- nope. Windows Defender showed that attention was needed regarding MB3. After scouring the forums, I finally decided to try an Uninstall-Install. Now I cannot download and
  24. I have a i7 with 32 GB ram running Windows 10 latest. Recently, accessing files on my SSD has been extremely SLOW, it's slower than a mechanical hard drive. My browsing has been slow. When multi-tasking, my computer mysteriously slows down. Generally, everything slow down to last gen machine. My Q6600 felt much faster than my i7. I play with numerous settings, update driver software, replacing hardware components, nothing helps. Today, thanks to MBAM kills my machine by eating all my RAM, I decided to remove it until they fix it. The side effect is that my machine is now back alive w
  25. Today, Saturday, Jan 27, 2018, when I want to use my computer to look up over the web, my computer froze. I realized later it was MBAM that use up memory, kill the computer and my video card. Reboot helps, but MBAM immediately eats up all the available memory again. I have 32 GB installed running on a i7 chip. Luckily, I have a smartphone allows me to search and Google immediately shows me that people discovered the issue more than 16 hours ago. MBAM pinned a message in the forum I can't wait for them to fix to use my computer again. So I uninstall MBAM. BAM!! Of c
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