exile360

OK, as long as it's working then I guess you're all set. I'm still reporting this to the team however since the site really shouldn't be behaving like this. It probably was ISP related or at least related to the site temporarily blocking/blacklisting your IP and/or DNS for some unknown reason (probably the same reason the others were seeing this issue). If it does occur again I'd suggest maybe trying an alternate DNS such as Google DNS, Cloudflare's 1.1.1.1, DNSCrypt, OpenDNS or any other free alternate DNS to see if that allows you to access it/login to the site. If it does happen and you do try an alternate DNS or any other method such as a VPN or proxy etc., please let us know what you did and whether or not it was successful. That info could help troubleshoot the issue for the web team. This goes for anyone else who might come across this thread as well should you encounter the same problem; please try an alternate DNS temporarily or a proxy or VPN if you use one/have access to one and let us know if anything changed.

Excellent, @StevenPUnderwood if you haven't been able to get the site to load properly yet, please try clearing your browser's cache to see if that helps and hopefully you'l be as successful as the others. In the meantime I'm going to inform the Malwarebytes web team about this issue as I'm fairly confident it shouldn't be behaving this way. It is possible that some kind of DDoS protection or similar tool on their end is malfunctioning causing the website to deny access to users once they've visited more than a certain number of times as it may be tuned to be a bit too strict.

Greetings, I haven't heard anyone else mention this specific error at all so it may just be an issue with your particular system, browser or even ISP. That said, I would recommend just trying to wait maybe an hour or so and then try logging in again, and if the issue still persists then please contact Malwarebytes Support directly by filling out the form on the bottom of this page so that they may assist you further as they have direct access to the licensing system and web portal so they should have no trouble resetting your licenses and further investigating what might be occurring when you attempt to log into the website. I hope this helps and if there is anything else we might assist you with please let us know. Thanks

OK, so computeractive.co.uk is where you actually purchased the licenses? If so then contacting them may be the only way to resolve the issue as they would be the ones acting as the reseller/distributor so they are responsible for the sale. Cleverbridge just acts as the electronic payment provider similar to what PayPal does for ebay and other websites (they act as the payment processor for the financial transaction, but the company actually selling you the license is the one that you purchased it from, in this case computeractive.co). That said, if computeractive.co.uk did not obtain their licenses legally from Malwarebytes as a legitimate/authorized reseller then what Malwarebytes is saying may be true unfortunately. This is because all resellers must obtain their licenses directly from Malwarebytes, however in the past some would simply use illegal key generators and cracks to sell 'fake' licenses so that they would get to keep all of the profits without going through Malwarebytes (many sites started doing this as soon as Malwarebytes discontinued their lifetime licenses several years ago because they knew people were looking for them since they were no longer available directly through Malwarebytes or through any legitimate resellers/affiliates). If this is what happened then unfortunately short of getting some kind of refund from computeractive.co, there probably isn't much more you can do. Malwarebytes isn't obligated to honor licenses that were sold illegally by deceptive websites selling fake keys created by key generators (Malwarebytes keeps track of all of the keys they provide to their resellers so that they can look up the keys in their licensing system and this may be why they are saying the licenses are not legitimate as they may not exist in their licensing database or they could be showing up as keys that were resold to multiple customers through the same seller; another common issue with some illegitimate sellers). I am not saying that this is what happened in your case, I am only presenting it as a possibility because it is an issue we have seen in the past and it unfortunately still happens today (Malwarebytes is constantly taking action against illegitimate sellers to get their products off of their sites, but new ones show up all the time).

Are you able to contact the company you originally purchased the licenses from? If so, that might help as they may need to contact Malwarebytes on your behalf to get this issue fixed.

Greetings, Please start by signing up for an account at My.Malwarebytes.com if you haven't already. Please use the same email address you used when you originally purchased your licenses if possible. You will find instructions on how to do so in this support article. Next, make sure both of your lifetime licenses are included in your account. To add a license to your account please refer to the information in this support article. Once that is done, deactivate your licenses so that they are freed up so that you may use them again; you will find instructions on how to do so in this support article. I suggest using the Deactivate all function as that tends to be the easiest method. If you need to change your email address for your account to a more current one you will find instructions on how to do so in this support article. If the problem still persists then you will need to contact Malwarebytes Support directly by filling out the form on the top of this page and if need be, you may contact Cleverbridge directly by filling out the form on this page and if you need to, you can verify your license information by entering your original purchase email address on this page. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks

Their main site is not blocked, but I just tested and downloads are (I'm using the Chrome extension but the databases between the two versions of the extension are the same).

It's odd that it's showing that unallocated space though, unless of course you had the drive configured that way deliberately, because if you didn't then something may be wrong with the drive.

You could try some kind of data recovery software but I don't know how effective it would be. If the problem is due to the drive failing then I'd be cautious about doing anything with it until you have your critical data backed up.

If you create a new partition in the unallocated space it should be OK, but if there was data in that space it will be overwritten unfortunately.

"no action by user" indicates that the item was detected during a scan and that once the scan completed the user took no action to have Malwarebytes remove what it detected. This indicates that even though Malwarebytes did detect the item, it didn't remove it. I suspect some other program on the system may have actually removed it and would recommend checking any other security tools on the system to see if they might have detected/quarantined it such as Windows Defender if active. Everything that Malwarebytes removes is placed in quarantine. It is hard coded to work this way and I have never seen a single incident where it did not do so.

That's not good. The drive could be failing, but just to make sure I'd suggest temporarily disabling any disk intensive applications (assuming you know that the drive is clean/not infected with any malware) such as your AV etc. to see if that corrects the problem. If it doesn't then you might be out of luck, but you could try removing the drive then restarting your system and trying to plug the drive in again to see if Windows sees the files this time. If it still doesn't work then I'd suggest trying it on a different computer if you have one just to determine if it is really a problem with the drive itself or with something in your Windows 10 installation causing the problem. As for external drives and flash drives, yes, they do make flash drives in 256GB, 512GB and even 1TB sizes. If you need more space than that then you can get an external SSD up to 2TB in size.

GN'R's Use Your Illusion epic trilogy (including both versions of Don't Cry; the Alternate Lyrics version is by far my favorite): R.I.P. Shannon; you are missed ...And here's a bonus for the die-hard GN'R fans like me

Greetings and welcome Yes, Malwarebytes is available in many languages, including Russian. By default Malwarebytes' installer should set the program to the language being used by the operating system where it is being installed, however you may change the language during installation when presented with the option in the installer's language drop-down menu or after the program is installed you may change it any time you want using the drop-down menu under Settings>Application below where it says Display Language. You will find the full list of languages currently supported by Malwarebytes at the bottom of this page and I have also quoted it below for your convenience:

Ah, yes many of their tools do use some funky startup methods like hooking into the shell and whatnot which, while likely necessary for many of their tools, also really needs to be removed correctly when uninstalled to avoid causing future instability and issues. Regarding CCleaner, yes, they've definitely become far less trustworthy than they once were, though I'm still using the portable build (which they do a pretty good job of hiding with no direct link to its download page from their main site so you must enter the URL manually or find it in a web search), however I suspect it won't be long before they cease to offer the portable and slim builds (the slim build being the normal installer build, just without the bundled toolbar(s) and whatever other third party junk they're foisting on users for profit these days).

Just to add, I'd also suggest installing and performing a scan with Malwarebytes if you haven't done so already just in case some other PUP or malware is present on the system which is reinstalling the PUP in your browser (something we've seen occasionally in the past). You'll find the latest version of Malwarebytes available for download here.

Greetings, Malwarebytes Support will have to assist you with this as we do not have access to the licensing systems/servers from the forums here, however with regards to your question of how it happened, it is possible that some kind of malicious website/phishing scam or even some malware was able to hijack your email and account details which enabled them to steal access to your account and license. Support should assist you with the license issue as well as checking your system for any threats to try and determine how this happened and hopefully prevent it from happening again. In the meantime, I would advise you to contact your email provider from a different device (such as your phone if possible, or a second computer in case your current system is infected) and inform them about this incident so that they can hopefully get access to your email back to you and out of the hands of the hijacker. Good luck, and I hope this issue is resolved quickly for you.

Greetings, Do you still see the issue if you disable Web Protection in Malwarebytes?

Yep, they're always promoting Object Desktop to get all their stuff whenever I download/install any of their individual applications. I don't blame you for not wanting to bother with it, but you likely could have rectified most of that stuff with the registry cleaning component in CCleaner. I generally don't recommend registry cleaners for obvious reasons, however in this case on a fresh install of the OS it would be easy to identify the entries belonging to Stardock to eliminate them and it detects everything from missing file associations to orphaned startups and Windows Firewall exceptions to leftover uninstall entries and file registration entries for files/programs that are no longer present. You just have to be wary of allowing it to remove everything it detects in the registry as it can be quite aggressive (like most registry cleaners), but as long as you know what you're doing it can still be quite useful. I don't really trust registry cleaners, however at least the one built into CCleaner shows the full details of every entry so that you can investigate and determine whether or not it should be removed. It also offers to backup the registry by default prior to removing anything and prompts for confirmation before actually removing anything even when you tell it to. Again, I don't recommend registry cleaners, but such tools have their uses on occasion and CCleaner's implementation of it is about as safe as they come, though I still would never recommend anyone run it that doesn't know what they're doing with the registry as just with virtually all registry cleaners, it does detect items it likely should not, including many entries in the registry of a fresh Windows installation.

Greetings, I'm glad you found the answer. I just saw your post and noticed that the item on the left looks like the volume slider. Nice detective work on figuring out what it was. If there is anything we might assist you with please let us know. Thanks

Yikes, that's brutal. I'd hate to have to reinstall Windows just to deal with one malfunctioning program. I actually own a copy of WindowFX. It's a pretty cool program but I have had some issues with it, though I suspect it may just be that it doesn't like my newest GPU as it worked just fine with my old GTX 1060. Of course it might also be as simple as a driver issue but I didn't feel like messing with it too much to try and get it to work right, especially since my current driver works well with all of my games and emulators, so I guess I just have to live without my wobbly jello windows, folding start menu, liquid minimize/restore effects and burn-away menus.

Macrium will tell you when you run it how much space is required to create a backup of your drive, but I would imagine it would definitely be larger than 16GB since it backs up the entire system drive, including Windows itself, all files on disk and all installed programs and data so I would definitely recommend using an external drive rather than a flash drive unless you get a much larger flash drive than 16GB. As for the size of your drives, that again all depends on how much data you have. If you're looking for fast then I'd recommend going with USB 3.x drives for either flash drives or external drives assuming your PC has any USB 3.x ports and for your external drives I'd go with an external SSD as that will be much faster than an external HDD.

By the way, it would also be a good idea to run the Kaspersky removal tool just to ensure that there are no traces of the program remaining on your system now that you have decided to use a different AV as such traces and leftovers have been known to cause issues with other AV products. You'll find the tool and instructions on how to use it on this page.

There is a known issue where changing a setting in Malwarebytes doesn't take effect due to a bug with the UI. If when toggling a setting that uses a switch as the option to start with Windows does, the user clicks and drags the switch rather than just clicking on it the setting won't actually be changed. As far as I know this issue still exists in the current version of Malwarebytes so it is possible this is the reason the issue occurred. If anyone is still having this issue please do the following so that we may take a closer look at your Malwarebytes installation to hopefully determine what is causing this issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks

Please do the following so that we may take a closer look at your Malwarebytes installation and hopefully figure out what is causing this issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks