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Everything posted by exile360

  1. Greetings, When you hover your mouse cursor over the File: entry in the notification it shows a tooltip to reveal the full path for cases where it might be truncated as is the case with the path of the item in the image you posted. If you move your mouse cursor away from the item path it will show whether it is incoming or outgoing next to where it says Type: just below where it lists the port. You can also check on any past blocks to see more info about them, including whether they were incoming or outgoing, by following the instructions under the View and download detection History in
  2. Greetings, If you believe you might be infected, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  3. So you weren't able to uninstall it at all? That is unfortunate. That also means that upgrading to a newer version may also be a problem because it has to remove the existing version before it can install the new version. Please see if you can uninstall using Safe Mode; instructions on booting into Safe Mode can be found here if needed.
  4. Unfortunately it sounds like the new key hasn't been automatically synced with the account so Support will likely need to intervene to get the new key added to the account manually.
  5. Greetings, Please try adding your license key to your account manually as described in this support article to see if that gets it to show up. If it does, try using the Deactivate all option described in this support article to see if that gets it to work. If that doesn't resolve the issue then you will probably need to contact Malwarebytes Support directly to seek their assistance by filling out the form on this page, just keep in mind that it may take several days to receive a response as there is currently a long queue for support tickets. I hope this helps and if there is a
  6. Greetings, You shouldn't have any problems, but it would be a good idea to configure exclusions for Malwarebytes in Norton using the information in this support article. Please do let us know if you encounter any issues. Thanks
  7. Did you already try the instructions from this post? If not, please do so to see if that fixes the issue. Hopefully it's just that one of the older drivers/components was still in place causing the crashes to persist.
  8. It's no longer a beta; it's been released so you can update to the new version by launching Malwarebytes and clicking the Check for updates button under the General tab in settings. Once that's done, restart the system to ensure that the new components are loaded into memory and hopefully that will correct the BSOD issues you've been experiencing, but please let us know if it does not.
  9. Excellent, I'm glad things are running cooler now. If we can help with anything else please let us know. Thanks
  10. Greetings, I'm not sure what might have deleted/reset your Chrome data, but if you suspect that your device is infected, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  11. Greetings, Currently only Malwarebytes Premium appears to be available at a student discount. You can learn more here. I'm not sure if there are any plans to eventually offer Malwarebytes Privacy for students or not. If there is anything else we can help with please let us know. Thanks
  12. Greetings, Yes, you can share the license key manually instead. I'm not sure why the option to share it isn't showing up, but I'll be sure and report it to the Product team. In the meantime if there is anything else we can help you with please let us know. Thanks
  13. Greetings, Did you try the latest version that was just released yesterday yet? If you did and you're still getting the BSODs, please do the following so that we may take a look: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  14. By the way, generally only the default Threat scan is required to detect most threats as it is constantly updated by the Researchers to look in all the known places where threats like to hide in addition to looking at all active processes and modules loaded into memory, startup locations, system and program folders, temp folders, common user folders where threats like to hide (for all users/accounts), as well as the registry, so performing a custom/full scan is generally not needed, meaning your scans should only generally take a matter of minutes to complete.
  15. Greetings, Thank you for the suggestion, I'll be sure to pass it on to the Product team for consideration. In the meantime, just in case you were not aware, you can configure Malwarebytes to restart the system automatically for your scheduled scans when required for removing active threats; obviously that won't leave the system off, but at least it will restart the system so that any active threats that can't be removed without restarting the system will be removed. If you have any further suggestions or requests please let us know. Thanks
  16. Yeah, could be. My thinking was that if it's an idle task (like search indexing, which becomes active when the system is idle) or a scheduled background task like the Defender scans, that could be the cause. The fact that launching Task Manager makes it stop makes me think it has got to be an idle task; something the system does when no active process is using the CPU. Search Indexer is the most common one to show up with any great frequency, but there are others. Windows 10 does a lot of stuff in the background for maintenance and telemetry, so narrowing it down can be tough, especially i
  17. If it's search indexing causing the high CPU usage, you could just let the system sit idle for a while to allow indexing to complete, that way it will have at least most of the files and locations it wants indexed indexed already which should reduce the frequency of it ramping up usage. One other possible cause of CPU usage in the background is Windows Defender. It kicks off scans in the background automatically and it is possible to stop it by disabling the scheduled task associated with it: If you do decide to disable it, I'd recommend performing at least a quick scan with D
  18. You can upload the file that was too large to WeTransfer.com and select the option to share the file as a link and post the link back here once the upload is complete. Thanks
  19. Great, thanks for letting us know. Hopefully the issue is resolved, but please let us know if you encounter any further crashes. Thanks
  20. Excellent, I'm glad to hear it. I'm not sure why the service failed, but whatever it was, hopefully it doesn't happen again, but please let us know if it does.
  21. If that does not resolve the issue, you may need to uninstall and reinstall the product as it may be an issue with its configuration files. Restarting the system after uninstalling may be necessary so please keep that in mind if this is a business critical server.
  22. Greetings, If you are using the consumer product it may be due to the fact that that version of the product is not licensed for use on servers. Please refer to the End User License Agreement which can be found here. The appropriate product for servers is Endpoint Protection for Servers which supports both Linux and Windows servers. If you need to change licenses please contact Malwarebytes Support directly via the form on this page.
  23. Yes, absolutely. Malwarebytes has a 60-day money back guarantee as documented here. To acquire a refund for your purchase please contact Malwarebytes Support directly by filling out the form on this page and they will be able to assist you.
  24. Correct Yes, that's the new beta, component packate 1.0.1146.
  25. A new beta has been released which addresses some BSOD issues. To install it, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then scroll down to Beta updates under the General tab and enable the option to install beta updates, then scroll back to the top and click the Check for updates button to have it download and install the new beta, then restart the system once it completes and test to see if the issue is now resolved. Please let us know how it goes. Thanks
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