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exile360

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Everything posted by exile360

  1. I really cannot say as I don't use such apps. I use some extensions/plugins but that's about it, so I really don't know what impact moving all packaged hosted apps to PWA's and/or browser extensions will have. I guess you'd have to ask someone who uses them on a regular basis or investigate what the impact will be on some of the more commonly used ones to gauge how it will affect users of these apps and what it will mean for them going forward.
  2. Greetings, I was not aware of any current issues with Bitdefender, however I will make a note of this for the Product team for analysis. Specifically with regards to the Kaspersky issue, unfortunately it was actually caused by a change made in the most recent versions of Kaspersky's products, not any changes made in Malwarebytes. This means that it is most likely up to Kaspersky Labs' developers to resolve this issue and I know that the Malwarebytes team has already reached out to them to attempt to get this issue corrected so hopefully a fix is forthcoming. For the purposes of troubleshooting the Bitdefender, if you would please do the following so that the Malwarebytes QA team and Developers have as much information about this issue as possible in order to attempt to replicate it and track down a fix: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  3. I think it's a good thing that they are implementing offline functionality. That makes them a lot more flexible since they don't require an internet connection to be used. I mean it makes perfect sense for a browser plugin or dedicated web app to require internet connectivity, but for many of the Google apps I'm sure that they are just general applications that don't necessarily have a good reason to require an active internet connection to work. Heck, even many functions of a web browser, including those based on Chromium, don't necessarily require internet access to function or be useful. For example, I haven't installed Adobe Reader in ages because PDF files can be opened/read natively in SRWare Iron (the Chromium based browser I use as my primary browser). I associate .PDF files with Iron so that any time I download and/or launch a PDF it opens in my browser so that I can read it. It comes in quite handy. The same is true for many other formats such as GIF (which opens in IE by default), .WBEM files (web based video files which, I believe, are based on HTML5), XML, XPS and many others. Reading/opening these file types doesn't require internet connectivity, nor does the viewing of offline web format files such as HTML.
  4. Greetings, It likely depends on when you purchased your license, however you should be able to sign into My.Malwarebytes.com to check and see which devices each license is installed on and the name of each. The names should be the same as the computer name I believe. If you don't already have an account at My.Malwarebytes.com you can sign up for one using, if possible, the same email address you used when you originally purchased your license(s) as this will make it much easier to sync up your account with your licenses/subscriptions. Instructions on signing up can be found in this support article and further details on managing your licenses and devices can be found in this support article. I hope this helps, but please let us know if you have any trouble and we will do our best to assist. Thanks
  5. Yeah, I hear you. BSOD's frankly terrify me, and I've been a PC repair tech for years, so I know how to fix PC's. I've seen too many corrupted operating systems and even the occasional hardware failure (though rare in the case of the latter) due to BSOD's/crashes, so I don't blame you at all for wanting to avoid them. Thankfully it looks like the Devs finally have a handle on this issue so it should be resolved in their next upcoming release, at least according to most of the users who were impacted by the BSOD issue who have tested it so far. Hopefully this will be the case for you as well so that you can upgrade to the latest without having to worry about your system crashing.
  6. Ah, gotcha. Yes, many software vendors seem to be going this route, requiring users/customers to have an always online internet connection. It is quite frustrating, especially for apps that really have no reason to require an internet connection in order to function (single player games, office applications and other utility type apps etc.) and generally there are only 2 primary reasons that a software vendor will require an active internet connection for such applications: for the purposes of licensing/DRM (this is the reason most video games now require an internet connection, even single player games with no online or multiplayer content), and/or for the sake of telemetry/data mining (the latter of which being the primary reason I won't use any of Googles applications or browser, and also one of the primary reasons I refuse to downgrade to Windows 10 since it continues to gather telemetry/user data even when all options provided in the OS to control this functionality are configured not to).
  7. It also shouldn't be launching on every boot. When used for a clean uninstall the Support Tool is only supposed to launch once on the first system restart to attempt to reinstall Malwarebytes. If it is launching on every boot then it might be due to the fast startup feature in Windows 10. You can try disabling fast startup to see if that corrects the issue as fast startup has been known to cause issues with Malwarebytes and many other applications and drivers. Instructions on doing so can be found here as well as here. Once fast startup is disabled, verify that the Support Tool no longer launches on system start.
  8. Never mind what I said; I misunderstood and thought you were saying that the Support Tool was launching on every reboot, but no, it isn't normal for it to take 30 minutes for your system to restart either. It definitely sounds like it got hung up for some reason. You might need to hold down the power button on the machine to force it to shut down, then start it back up and verify that it is working normally, waiting a couple of minutes to allow everything to finish loading, then restarting it one more time to make sure it isn't hanging up any more when doing so.
  9. The Support Tool shouldn't be starting on boot, however if fast startup is enabled in Windows that could account for it. You can try disabling fast startup as detailed here as well as here to see if that resolves the issue. The fast startup feature in Windows 8/8.1 and Windows 10 has been known to cause startup issues with Malwarebytes and other applications and drivers. If you used the tool to perform a clean uninstall it is set to launch on reboot to attempt to reinstall Malwarebytes, however if fast startup is enabled it may be that it is repeating instead of running just once like it is supposed to due to the way that fast startup works.
  10. Correct, you will still receive all signature/database updates, so you won't have to worry about that. Just please be sure to upgrade to the latest version of Malwarebytes as soon as you can once this issue is resolved as version 4 includes many enhancements to the detection and protection capabilities built into Malwarebytes meaning that, even with fully updated signatures, v3 still is not at all capable of detecting as many threats and attacks as version 4 is because there have been a lot of changes under the hood since version 3.8.3 was released.
  11. No idea man, I haven't studied Chrome's API's and I'm not a programmer/developer, but I don't know what, if anything, that has to do with Windows 7 compatibility because network connectivity works the same in 7 as it does in 10 (in fact, 7 includes native IPv6 support, the impending replacement for the now dated IPv4) so as an operating system, at least with regards to internet connectivity, it is just as future proofed as Windows 10.
  12. Greetings, While there have been some past issues with some versions of Bitdefender, I do not believe there are any conflicts with their latest offerings. That said, I do know that there are currently conflicts with the latest Kaspersky products so I'd advise staying away from them at least until the issues are resolved. Beyond that, you could potentially just run Malwarebytes with Windows Defender which is included with Windows 10 (or install Microsoft Security Essentials if you're running Windows 7), just be sure to disable the option in Malwarebytes for having Malwarebytes register with the Windows Security Center, otherwise Windows Defender will disable itself automatically. Whatever AV/IS product you choose, it would be a good idea to exclude the items listed in this support article to get the best performance and lowest chance of any conflicts or issues, and you can exclude your AV's main program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes using the method described under the Allow a file or folder section of this support article and do the same for your AV's primary data folder, likely located under C:\ProgramData. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  13. You also need to disable the options for Malwarebytes to automatically download and install application component updates and for notifying you when full version updates are available. Both options can be found under the Settings>Application tab. Once those two options are disabled, follow the instructions from the linked support article to disable self-protection and delete the instlrupdate folder if it exists, restart Malwarebytes (quit Malwarebytes via the tray menu and then launch Malwarebytes again) and the issue should be resolved. You can remain on V3 without any notifications about V4 and without it recreating the instlrupdate folder.
  14. I believe the latest business version of Malwarebytes is actually 1.9, however I don't know if they ever updated their MSP product/build which is supplied to MSP's like Kaseya.
  15. You're welcome, I'm glad to be of service If there is anything else we might assist you with please let us know. Thanks
  16. That makes sense since much of the core of the search functionality in Windows 10 is based on the web. It queries Bing whenever a search is performed.
  17. Yeah, Chromium based browsers like Chrome tend to use self-contained DLLs and executables. That's one of the reasons it is so easily portable between platforms (i.e. Linux/Android, Windows etc.), and that's yet another reason that it ever becoming truly incompatible with Windows 7 is very unlikely, at least as long as computer processor technology remains as it is (x86/x64), and I don't foresee that changing any time soon as that would break compatibility with all existing applications and operating systems (this is one of the reasons such a change hasn't happened yet).
  18. Excellent, hopefully that fixed the issue, but definitely let us know if you run into any problems and we'll do our best to assist. Thanks
  19. Yes, it probably will continue to work. As for the legacy version of Edge, probably because MS doesn't release standalone installers for it; it is integrated into/ships with Windows 8 and Windows 10. As for browsers, currently I use SRWare Iron Portable and Firefox Portable, and I suspect that those versions will always be compatible with Windows 7 since they are more self-contained than standard browsers.
  20. Yes, programs should update just fine, even on Windows 7. Testing is necessary to uncover any unforeseen issues. I don't know about you, but I have actually worked in QA (Quality Assurance) product testing. I worked multiple years as QA for Malwarebytes, and one of the tasks I would perform was a full suite of tests on every officially supported operating system, which at the time was Windows XP all the way up to Windows 7, and I had to test on both the 32-bit and 64-bit versions of Vista and 7. While Windows 8 was in beta the new OS was not officially supported so we didn't test on it as Malwarebytes has a policy regarding beta OS testing and compatibility, and while we would not officially support it and did not test on it, the application would still install and run just fine in Windows 8. It is the same with Windows Server versions. Malwarebytes' consumer applications are not tested on any builds of Windows Server as those operating systems are not officially supported, however many customers have used Malwarebytes on various versions of Windows Server throughout the years. Just because an OS is not officially supported, that does not mean that it won't work just fine installed on that OS, and in the case of Windows 7 this is even more true since (as I keep having to repeat apparently because you don't seem to grasp the concept), there is virtually no difference with regards to application compatibility between Windows 7 and Windows 10. So in 4 years or 30 years, as long as Windows 10 remains as it is today with regards to API's and application compatibility, there should be no issues with modern software installing and running on Windows 7. There just isn't enough different in 10 to break compatibility with 7 for most applications, especially relatively self-contained applications such as web browsers which do not rely on any drivers or low level API's to function.
  21. Here is yet another example illustrating my point; initially it was claimed (by Microsoft) that these games were Windows 10 exclusives, however as soon as they became available through Steam, even though it still listed the system requirements as Windows 10, users found they could install and run the games in Windows 7 without any issues: This is what I mean when I say that there is no difference in application compatibility and API's between Windows 7 and Windows 10, and why 'abandoning' Windows 7 or leaving it behind for 10 will not work for most software vendors short of deliberately breaking Windows 7 compatibility somehow (a measure most vendors are unlikely to take as it would be extra effort to prevent using their software under an outdated OS with a small install base; not exactly a wise expenditure of effort and time).
  22. Again, it's a matter of compatibility, not testing. If these companies don't test for Windows 7 compatibility, that doesn't mean that their software won't continue to work with Windows 7. It is as I said, there is very little difference (in most cases, none) between an application's compatibility with Windows 7 and Windows 10. If 10 were a dramatically different operating system under the hood with regards to application compatibility then things would be different, however this is not the case, so I suspect that as long as Windows 10 is supported by these applications, they will continue to be compatible with Windows 7.
  23. Greetings, Please try uninstalling Malwarebytes Anti-Rootkit and see if you can run Malwarebytes for Windows with the rootkit scanning option enabled (it has the same capabilities as the standalone Anti-Rootkit scanner). You can download the latest version of Malwarebytes from here. Once it is installed, open Malwarebytes and access the settings by clicking the gear icon in the upper right then go to the Security tab and scroll down to Scan options and enable the option Scan for rootkits then return to the main menu by clicking the small gray X to close settings and then click the Scan button and allow the scan to complete. Have Malwarebytes remove any threats detected and restart your system if prompted to do so. Please let us know how it goes. Thanks
  24. That's up to the Developers and QA team to decide; all I'm saying is that just because Google stops testing on 7/verifying compatibility with 7, that does not mean that new versions will cease to be compatible with 7 because there is very little difference between 7 and 10 when it comes to application compatibility.
  25. Greetings, If you haven't done so already, please try installing the latest beta of Malwarebytes by opening Malwarebytes and going to settings by clicking the gear icon in the upper right and scrolling down to the option for beta updates under the General tab, then scrolling back to the top and clicking the Check for updates button. Once that is done, restart your system and test to verify that the issue is now resolved. Please let us know how it goes. Thanks
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