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exile360

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Everything posted by exile360

  1. Yes, if you just want Malwarebytes by itself without Defender then disabling Defender via GP should be sufficient. I'm sorry I couldn't help more with eliminating that entry. I know how to reset the Security Center status in older versions of Windows but not Windows 10, however perhaps someone else here knows how to do it and can aid you in eliminating the entry. A good place to start would probably be our malware removal area as our malware removal specialists have access to additional tools that are not used in this part of the forums and perhaps one of those tools could remove the entry. If you'd like to go that route then simply create a new topic in our malware removal area by clicking here and describe the issue about wanting to remove the Emsisoft entry from Security Center and post the logs requested in this topic and a malware removal specialist will take a look and assist. I hope you find this helpful and please let us know if there is anything else we might help you with. Thanks
  2. I don't know. I didn't notice anything else when I skimmed your logs and your Malwarebytes installation looked normal as far as I could tell. The Emsisoft entry was the only thing of note that stood out to me but if someone else knows better they are welcome to chime in.
  3. You could also try disabling Defender manually. I found info on doing so here, here, and here.
  4. I think the issue is being caused by this lingering Emsisoft entry in the Windows Security Center: AntiVirus Information ================================== Anti-Virus Product : Emsisoft Anti-Malware Home Up To Date: Yes Enabled: Off Anti-Virus Product : Windows Defender Up To Date: Yes Enabled: On Anti-Virus Product : Malwarebytes Up To Date: Yes Enabled: On The new logs show that it is still present and I'm not sure how to remove it. You might try reinstalling/uninstalling the Emsisoft product again to see if that eliminates it but I'm not sure what else to try.
  5. OK, please post a fresh set of logs: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  6. OK, next please open Malwarebytes and locate the Windows Security Center setting I mentioned previously and toggle it off then back on again and restart your system, then check to see what the status is and let us know. Thanks
  7. Thanks, I believe I see what the issue is: AntiVirus Information ================================== Anti-Virus Product : Emsisoft Anti-Malware Home Up To Date: Yes Enabled: Off Anti-Virus Product : Windows Defender Up To Date: Yes Enabled: On Anti-Virus Product : Malwarebytes Up To Date: Yes Enabled: On Emsisoft shows as installed and registered with the Windows Security Center as antivirus protection. Removing that should cause Defender and Malwarebytes to behave normally and Defender should then disable itself. Try uninstalling the Emsisoft product and restarting the system to see if that fixes the issue. If it doesn't, then please try their clean uninstaller tool found here. Please let us know how it goes. Thanks
  8. Greetings, Please open Malwarebytes and ensure that the option is enabled under Windows Security Center in settings under the Security tab, and then restart your system. If that fails to resolve the issue then please try the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the problem still persists then please provide us some logs so that we may take a closer look: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if the issue is resolved or not, and if necessary, provide the requested logs. Thanks
  9. Thanks, I hope they are able to resolve the issues.
  10. You're welcome, I'm glad to help. That said, if you would provide the following logs it may help the Developers to improve the performance of Ransomware Protection in the future if they can isolate what is causing the behavior on your system: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  11. The Ransomware Protection component is the least proactive in Malwarebytes because it relies entirely on active application behavior in memory to make detections, meaning your system would first need to actually be infected by a live ransomware threat for Ransomware Protection to detect anything. This is extremely unlikely since you still have the other more proactive components active which should prevent any infection from infiltrating your system in the first place, including ransomware. I've kept Ransomware Protection disabled in Malwarebytes pretty much since it was first integrated due to performance issues and I have yet to experience a single infection event.
  12. Regarding .ACE archives/files, they are no longer supported in the most recent versions of WinRAR due to the known vulnerability with .ACE archives/executables so you should be safe as long as you keep WinRAR up to date (and of course don't open files that you aren't confident where they came from and whether they're safe).
  13. Greetings, Please try disabling Ransomware Protection in Malwarebytes and let us know if that makes any difference. Thanks
  14. Greetings, I do not know if they will implement it, however I will provide your request to the Product team for consideration. If there is anything else we might assist you with please let us know. Thanks
  15. I remember back in the day when we had the old Microsoft Plus! packages for XP with the games, themes, and screensavers. I also remember the Windows Ultimate Extras for Vista with Dreamscene and all that. Cool idea but Microsoft has never really put much effort into their offerings more often than not and it would be nice if they offered something more substantial to enhance the Windows desktop experience.
  16. It is also getting to the point that trying to use a HOSTS file in Windows is becoming more trouble than it is worth with Windows 10 making it very difficult. Static block lists are also a very reactive solution to a problem that changes rapidly in that new malicious sites pop up constantly and often have short lives so that by the time they reach a static block list they might not even exist any more and could have already been replaced by some other site which is unknown to the makers of the block list and which itself will soon be replaced by yet another site. This is why a more proactive behavior based solution is necessary and why using a combination of tools to safeguard browsing is important. I do still use a large HOSTS file for blocking content, however it is not my only tool and definitely is not what I rely on primarily for blocking malicious content on the web.
  17. FYI, the reason that Malwarebytes does not scan network drives has nothing to do with licensing and everything to do with Windows permissions and the peculiarities involved with network attached storage devices/network mapped devices and which users/accounts have access and which ones do not (for example, by default the built in SYSTEM account; the account of absolute highest privilege for the entire system, has no write access to network attached storage devices, only the local user does). This means that for Malwarebytes to have the access necessary to actually scan and remove threats from network drives it would have to do something shady like spoofing the local user's credentials (and this assumes that the current user has full write access to the network storage device which may not always be the case) and that is bad behavior for legitimate Windows applications (it's bad form to spoof any sort of data/access/credentials generally speaking and isn't necessarily overtly malicious, it is definitely on the grey side of things). I know all of this because I used to be the Product Manager for Malwarebytes and I spoke at length on this very subject with our lead Developer and he explained it to me in great detail and by the end the conclusion was that our choices were to either not scan the drives or to do something that typically would be considered a 'hack' and borderline malware behavior and we chose not to push into that territory. I do not know how other applications handle accessing such devices, however based on the conversations we had it is my understanding that those are the only real options.
  18. Greetings, Please follow the instructions on this page to reset User Account Control then restart your system and try reinstalling Malwarebytes to see if it now works. If it still fails then please remove any AVG products you have installed as they may be blocking Malwarebytes from installing properly. Please let us know how it goes and if the problem continues. Thanks
  19. OK, thanks. Please try installing Malwarebytes from Safe Mode with Networking to see if that works and let us know the results. Hopefully that gets it installed.
  20. Greetings, First, please try the offline installer located here to see if that solves the issue, and if it does not, then please try temporarily disabling or removing Comodo and restarting your system to see if Malwarebytes installs properly then, and then go ahead and reinstall/re-enable Comodo. If that fails to resolve the issue or you believe that your system may be infected then please read and follow the instructions in this topic then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for threats and getting them cleaned up. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  21. Greetings, To enable Windows Defender, open Malwarebytes and access settings by clicking the small gear icon in the upper right area then select the Security tab and disable the option under the Windows Security Center in Malwarebytes, then restart your system and Windows Defender should be enabled again and Malwarebytes should no longer show up in Security Center as your antivirus protection. Please let us know how it goes. Thanks
  22. Greetings, It looks like the Support Tool might have had problems running. Please restart your system and then do the following and hopefully it will provide complete logs this time: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  23. Just a general recommendation, if you can afford it I would highly recommend upgrading to some sort of SSD, even if it is just a cheap one with limited capacity to store your operating system and programs on. It will be the single most noticeable speed/performance upgrade you've ever made to your PC for boot times and large data load times, not to mention AV and malware scans will be much faster (a Threat scan with Malwarebytes with rootkit scanning enabled takes about 40 seconds to complete on my system).
  24. Greetings, You won't lose your license by wiping your PC. Just document your product key before reformatting your system if possible that way you can easily activate it again once Windows is reinstalled. I would also suggest deactivating your license in the current installation first before you reinstall Windows, assuming you haven't done so already. You should find this support article helpful. I would also suggest signing up for an account at My.Malwarebytes.com if you have not done so already as this will make keeping track of your licenses/subscriptions and devices much easier, as well as transferring licenses across devices. Details on doing so can be found in this support article and this support article respectively. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  25. Greetings, Please try installing Malwarebytes using the offline installer found here and let us know if that resolves the issue or not. Thanks
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