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Everything posted by exile360

  1. By the way, you might also try using Task Manager; just press Ctrl+Shift+Esc on your keyboard to open Task Manager then click Show processes from all users then go to the Processes tab and sort the list by name, then find explorer.exe in the list and terminate it, then in Task Manager click File>New Task (Run...) then check the box next to Create this task with administrative privileges. then click Browse... and go to where the folder is located and right-click on the folder and select Copy then browse to your desktop and right-click and select Paste (all through the browse dialog in Task Manager; you obviously won't be able to use explorer since it won't be running at this point), and once that's done or if it fails, go ahead and launch explorer again by first closing the browse dialog box in Task Manager, then once again clicking File>New Task (Run...) and this time do NOT check the box to launch the process with administrative privileges and type explorer and press Enter to launch explorer.exe again.
  2. Did you try copying the folder in Safe Mode yet? If not, it's worth a try. If that still fails, booting from a live Linux disc will probably do the trick; just boot to a live Linux CD or bootable USB and copy the folder from its current location to your desktop on your C:\ drive.
  3. Greetings, That's an extremely old build of Malwarebytes. I would strongly advise upgrading to the latest version. You shouldn't need to deactivate 1.70.0 to do so; simply uninstall version 1.70.0 after making a note of your ID and Key and then download and install the latest version of Malwarebytes from here and then activate it using your ID and Key. You will find detailed instructions on how to do so in this support article. Once that is done, if you haven't done so already, I would suggest creating an account at My.Malwarebytes.com by following the instructions in this support article using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that email address); if not, then use your current email address and then try adding your key to your account using the instructions in this support article. If you have any trouble then simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. They can get your license key added to your account so that you will be able to manage it from there going forward, including deactivating it to move it to another device if you ever need to do so. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  4. Greetings, Please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you with this issue. They can get all of your license keys associated with your account so that you will be able to manage them in the future.
  5. Have you tried just copying/pasting the folder rather than trying to move it? Does that work or does it still give you an error?
  6. Yep, agreed, as long as your temps are under control then you should be just fine, and once your order for Kryonaut comes in and you re-paste your CPU and GPU I'm certain your temps will improve even more so you should be just fine without needing to delid the CPU.
  7. Greetings, I believe you're referring to the instructions in this post, however if that did not work then it is possible that there is some other PUP or malware component not being detected on the system that is bringing it back/reinstalling it in your browser. If that is the case then please read and follow the instructions in this topic and then create a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one is available. I hope this helps and please let us know if there is anything else we might assist you with. Thanks
  8. Yes, there is a known issue with the UI code that Malwarebytes uses (based on QT) that has a bug where if you use the slider rather than a single click the setting will not actually be changed. I assume that the only fix will have to come from the team behind QT as Malwarebytes does not have control over their code; it's a third party tool used for implementing the UI in Malwarebytes 3.
  9. Greetings, To exclude the item run a scan with Malwarebytes by opening Malwarebytes and clicking the Scan Now button. Allow the scan to complete and then click on the empty checkbox at the top of the list of detections on the left so that all checkboxes for all detected items are unchecked then click Next. When prompted on what to do with the remaining detected items select the option to always ignore and they will be added to your exclusions so that they will no longer be detected. With regards to what Malwarebytes detects as PUP and why, please refer to the information in the following links: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/cybercrime/2015/06/driver-updaters-digital-snake-oil-part-2/ https://blog.malwarebytes.com/cybercrime/2015/07/pup-makers-digital-snake-oil-part-3/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ Regarding legal precedent, please refer to the following articles which cite two cases involving Malwarebytes and vendors blocked as PUP: https://blog.ericgoldman.org/archives/2017/11/section-230c2-protects-anti-malware-vendor-enigma-v-malwarebytes.htm https://blog.ericgoldman.org/archives/2018/09/section-230-helps-malware-vendor-avoid-liability-for-blocking-decision-pc-drivers-v-malwarebytes.htm The following links should also prove informative as to why many items are classified as PUP by Malwarebytes: https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2853053 https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/ I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  10. OK, I would suggest clicking on the Change option in blue at the top with the security shield next to it then click on your user name for the current computer, assuming that's one of the user accounts listed there, and clicking the Enable inheritance button then clicking the checkbox next to the option just below that button then clicking Apply then OK, and if that doesn't work or your current user name is not listed then access that page again and click Add and add your user account and make it the owner of the folder with full control. If that still doesn't work then I'm not sure what to do.
  11. What does it show in the properties for the folder in the Security tab, and if you click Advanced what does it show under Permission Entries: in the list there?
  12. That's odd. Are you able to copy/paste the folder or its contents to your main drive, or is that not working either?
  13. Greetings, If you haven't done so already, you may tray adding the 'Take Ownership' context menu entry to Explorer and using that to attempt to gain full control over the folder in question. You'll find instructions on how to do so here. If that doesn't work, please let us know and we'll try additional measures. Please let us know how it goes. Thanks
  14. That's excellent news, I'm glad that it helped ! I'm a high-end laptop enthusiast, so undervolting and tools such as ThrottleStop have become my best friends in eking every last bit of performance out of my machines while still maintaining reasonable temps (and most importantly, avoiding throttling down to lower clock speeds ). I'm certain that once you apply the Kryonaut to your CPU and GPU that things will improve even more; I know it's always been that way for me at least (in fact, my current system came from the manufacturer with the CPU delidded and Kryonaut applied between the silicon and the IHS, as this is a service/option they offer to unleash the power and potential of the systems they sell). Anyway, it sounds like things are going well now. Was there anything else you needed our assistance with or are you satisfied with the results at this point? There's definitely more we could do, but if you're happy to leave well enough alone then it's totally understandable.
  15. I've made a note of your feedback and will pass it on to the Product team. I strongly suspect that this notification/marketing campaign is not intended to pop up nearly as frequently as you're seeing it and that this behavior is the result of a bug, particularly since you are the first user that I am aware of who has seen and reported this behavior to us. Hopefully whatever is causing the notification to repeat the way you describe will be a simple fix for the Developers so that it does not occur in the future. In the meantime I apologize that you have experienced this problem, and I am confident that the team will address this issue as soon as possible. Please don't hesitate to let us know if you have any further feedback, suggestions or issues. Thanks
  16. Greetings, I'm sorry for the trouble you've experienced; having gone through similar problems with computers in the past I can definitely relate to your feelings of frustration. Rest assured we will definitely do all we can to get your system back up and running properly once more. With that said, while I'm sure it is of little or no consolation to you, we haven't had any other reports so far, at least that I am aware of, with the new build of Malwarebytes causing problems such as those you describe. I realize that does nothing to help your situation, but I just wanted to communicate that whatever it is that caused this problem, it is very likely to be a rare corner case or one-off; I'm just sorry that you had to be the unlucky one to experience this issue. There are steps that can be taken to get your PC working normally again, and the first place to start would likely be with the advanced startup options to attempt a System Restore. This should disable enough of the new version of Malwarebytes and roll back your system settings to a working state assuming it is a software problem (which from the sound of things, it very likely is) and we can go from there on investigating what caused the issue to begin with and take measures to prevent it so that you may update your version of Malwarebytes without fear of a repeat of this problem. To access the System Restore function please follow the instructions found under the From a black or blank screen section in this Microsoft support article, selecting the System Restore menu item once you get there. If the System Restore fails to allow you to start the PC normally then please try the same thing, but this time select Startup Settings and select the 4th option in the list (Enable Safe Mode) and restart your PC into Safe Mode. Once there, uninstall Malwarebytes and then restart your PC and allow it to start normally and assuming the new version of Malwarebytes was the only cause of the issue, your PC should now be able to start. If that doesn't work or you have any trouble accomplishing these steps please let us know, and if it is successful then please do the following so that we may investigate what's going on with the system to hopefully prevent a repeat of the problem before your proceed to reinstall Malwarebytes: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if you are able, please provide the requested ZIP file from the Support Tool. Thanks
  17. The word 'other' in that context is not grammatically correct, and transferring implies that it currently exists/is registered elsewhere, but this phrase only shows up when the license is not currently in use or when at least 1 activation is available for the license (most of the wording is admittedly more appropriate for multi-device licenses such as many of the more modern yearly subscriptions, which is likely why this wording was chosen in the first place; it just shows up whenever at least 1 device/activation is available for a license, and in the case of single device licenses it just reflects the fact that the license is not currently in use and therefore can be used by someone you know if you choose to let them). They probably should re-word it or just remove it altogether for single seat licenses, but it's just an automated 1-size-fits-all kind of scripting/messaging built into the page, but I can definitely understand the confusion because of it. Hopefully they will address this in the future by re-wording it such that it doesn't show up for single seat licenses since it really only makes sense for multi-seat licenses, especially as you point out, with the wording they've chosen. I'm not saying you're wrong, just that on a technical level I understand why the system shows the messaging and why they chose the wording that they did. Something more ambiguous like 'You have N# activation(s) not in use. You can secure N# device(s) by providing it to someone else such as a friend or family member' as I think that would make it a bit clearer.
  18. Greetings, If you haven't done so already, you should sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license (assuming you still have access to that original email address). Instructions on doing so can be found in this support article. If you don't have access to that original email address then sign up with your current email address and try adding your license to your account using the method described in this support article. If that was successful you should now be able to manage and deactivate your license from your previous device/installation using the method described in this support article. If that does not resolve the issue then you will need to contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. Please include your license ID and Key and, if you still have them, your order number and a copy of your original purchase receipt/email as this will make it much easier and faster for them to get your license key tied to your new account and current email address so that you can manage your license in the future without having to contact Support. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  19. I have my CPU overclocked to 4.6GHz across all cores and my idle temps are in the low to mid 40'sC and my gaming temps are in the mid 60'sC~mid70'sC. Under an extreme load (like AIDA64 etc.) it can get into the low to mid 80'sC depending on the workload and ambient temps in the room (the hot humid weather we get sometimes around here can definitely affect my computer thermals, but since I delidded and applied the Kryonaut I've never had a single instance of thermal throttling or out of control temps). The absolute highest temps I've seen are in the low 90's C, but that's incredibly rare and only possible when under a huge load and on a very hot day. Gaming doesn't actually push the CPU nearly that hard so the highest it might get for a particularly demanding game might be into the upper 70's or low 80's at the most, though it's quite rare for it to even get that hot, especially if I turn up the fans (I also tend to adjust my fan profiles accordingly when doing anything particularly taxing such as playing an intensive game or running a benchmark). Much also depends on the cooling solution in the laptop though as well, and it's entirely possible that the heat sinks and fans built into the laptop just aren't doing the job to dissipate enough heat from the chip in which case something like a cooling pad with fans might also help. It's also a good idea to make sure you use your laptop on a flat surface where it gets plenty of airflow. If you sit with it directly on your legs or on top of a blanket on your bed or on something soft like a pillow then its airflow will be impeded greatly and it will get hot very fast. Anyway, I think the undervolting should definitely help, as will the Kryonaut (I've found it to be better than even other pricey thermal pastes such as IC Diamond and Arctic Silver and it's the only paste I'll use now; it's also what I used to tame both my current 7700K as well as my previous system). I don't underclock at all, though I do have some saved profiles in ThrottleStop that do allow the clocks to drop when idle, though typically I just keep it on my gaming profile of 4.6GHz as I like everything to be as snappy as possible. Basically it's just the difference between enabling features like the lower power C-states for the CPU by changing the value for the Speed Shift EPP setting (0 for my gaming profile at full 4.6GHz (which is 100MHz above the default top speed for a single core under Turbo Boost by the way; such speed would not be possible if I hadn't used Kryonaut; I know because I tried) and my non-gaming profile uses a Speed Shift value of 60 and a multiplier setting of 44 instead of 46).
  20. Greetings, Unfortunately no, you can't keep the license active and definitiions updated without internet access. That said, I'm personally still using Windows 7 online and in fact I'm typing this message from a Windows 7 machine right now. Obviously in the future once support for 7 ends and Microsoft stops issuing security updates it may become a concern, but for the time being Windows 7 is still getting monthly updates from Microsoft for security vulnerabilities and issues. Of course I also take additional measures to secure my system, far beyond just running anti-malware software and installing patches. I have also fully disabled, crippled or removed every aspect of sharing, remote control, remote access and many other potentially high risk aspects of the Windows operating system, so much so that I'm actually confident that even after Microsoft stops offering updates for 7, my 7 systems will still be more secure against attack than a stock patched build of Windows 10 (I also happen to have a Windows 10 system and I've found that much of what I have done to further secure my Windows 7 system cannot be done on Windows 10 due to Microsoft making changes to the level of access and control that the user has over the operating system, and they've also tied many core functions into components that would normally only be used for things like remote control and remote access so that they cannot be safely disabled without also losing total internet connectivity which is quite unfortunate). With all of that said, I am confident that the protection provided by Malwarebytes should go far in keeping your device secure, especially if you only bring it online for updates and patches and new signatures for Malwarebytes. The great risk online of getting infected comes mostly from surfing around the web, not from doing things like installing Windows Updates and updating your anti-malware software, especially if you keep the Windows Firewall active and even more so if you connect to the web through a router or other device that acts as a hardware firewall.
  21. Excellent, I'm glad I could help. If there's anything else we might assist you with please let us know. Thanks
  22. Hehe, well, I still use it, but only the portable version. I wouldn't run their installer on my rig if they paid me.
  23. I bet I know what the problem is with the CPU. You've got a 7700HQ; Intel's 7th gen chips were known to run hot often (as were their 6th and 8th gen chips) and because Intel used less effective thermal paste under the integrated heat spreader (IHS) that covers the die of the CPU, heat isn't dissipated to your heat sync as well as it could be if they'd have used solder as they had with past generations of chips (and they started doing again with the 9th gen chips). It's up to you, and if you aren't comfortable doing so then I wouldn't recommend it, but you could delid your CPU to apply either better thermal paste between the silicon and the IHS or you could even use liquid metal. Additionally, the quality of thermal paste you use can have a huge impact on temperatures as can the application of it. I personally use Thermal Grizzly Kryonaut as it gives me the lowest temps on my chips (I've used it on both CPUs and GPUs, including my current 7700K (overclocked to 4.6GHz across all cores) and my GTX 1070 (overclocked to +130MHz on the core and +450MHz on the VRAM; it typically runs around 1.9GHz when boosting during games and the memory runs at 8.9GHz) in my current laptop). I spread a thin layer of the compound and then attach the cooler to the components as evenly as possible by applying a reasonable amount of pressure on the center over the component and attach the screws, tightening them gradually in an X pattern and I find that I get really good results. Of course I have a larger 15.6" laptop so the coolers it comes with are pretty decent. I also undervolt my CPU, and if you are able to do so with your chip it could substantially improve thermal performance without sacrificing clock speeds. On my current chip I'm able to do -100MV on the core and -100MV on the uncore/cache voltage. I use a utility called ThrottleStop for that. More info on delidding if you're interested in that, can be found in the following videos: https://www.youtube.com/watch?v=w9i_ULemBhI https://www.youtube.com/watch?v=hdTsra-uLBI Also bear in mind that you don't have to use liquid metal if you delid (I didn't, and my temps are great); I'd suggest Thermal Grizzly Kryonaut which is not electrically conductive so you don't risk shorting out your CPU. I did have a 7700HQ in my last laptop and I delidded it as well and it definitely helped my temps immensely (they dropped round 10~20C across the board) and I also used Kryonaut just as I am with my current laptop. I was also able to undervolt to around -200MV on the core and around -100MV on the uncore/cache voltages using Intel XTU (Intel Extreme Tuning Utility) which is what I used for overclocking and undervolting prior to discovering ThrottleStop, which is what I use now. Your laptop may have shipped with XTU already installed; if so, you might want to take a look to see if it's undervolted or not. If it hasn't been, you can try it to see how it goes, starting around -10-20MV and moving down until you find the point where it isn't stable (you can run a benchmark to test your CPU's stability). You can find info on how to use ThrottleStop in the following posts and guides: https://www.notebookcheck.net/How-to-Lower-Temperatures-Stop-Throttling-and-Increase-Battery-Life-The-ThrottleStop-Guide-2017.213140.0.html https://beebom.com/how-use-throttlestop-control-cpu/ This guide shows how to undervolt using Intel XTU: https://www.notebookcheck.net/Intel-Extreme-Tuning-Utility-XTU-Undervolting-Guide.272120.0.html The above info is optional, and if you aren't comfortable with delidding or undervolting then skip it, but it can make a huge difference in temps and performance if you're up to it. The downloads for both XTU and ThrottleStop can be found below: https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- https://www.techpowerup.com/download/techpowerup-throttlestop/ I also noticed you still have some lingering components of Avast on your system. Please run the Avast Uninstall Utility to remove them: https://www.avast.com/uninstall-utility After all that if you're still having issues please let us know and we'll move on to eliminating unnecessary startups with Autoruns.
  24. Your analogy would make sense if it weren't for the fact that it was stated quite clearly in rather large text at the time of purchase that each lifetime license was for a single installation only. What anyone might have said in the past because of the former grace built into the licensing system is irrelevant; lifetime licenses are now and have always been for just 1 device/installation and anyone who had it installed on more than that (including myself at one time, as I already mentioned above) were simply exploiting a gap in the former license validation system.
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