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Everything posted by exile360

  1. I just watched the video. That test is total BS. I saw several instances of 'Trojan.Vundo' listed among the detections/samples being used. Vundo/Virtumonde/Monder hasn't even existed for around 10 years or more. And of course, the method of just executing a folder filled with live samples is completely unrealistic and is not how malware infects systems at all, especially these days with the advent of technologies like UAC, modern web browsers and all the other inbuilt security technologies in Windows itself as well as the actual methods that the bad guys use to infect systems that are being completely ignored/bypassed. It's the same reason that testing a security product (any product, not just Malwarebytes, including a traditional AV) by scanning a folder full of samples isn't useful for validating the efficacy of a product in any way, because that's not how actual malware works and is completely different from the way that real malware in the wild actually gets into systems.
  2. Excellent, I am glad I was able to help you. You are most welcome
  3. Wow, that's awesome! I can't wait to see what comes of this in the future. Tech like that in the hands of the open source community could lead to some very interesting (not to mention, POWERFUL) security tools and platforms in the future.
  4. I'm far more anxious for Zen 3 and Zen 4 based on the leaks and rumors that have come out so far. Massive IPC gains, 3~4 SMT threads per core rather than just the normal 2 that have existed for HT/SMT enabled chips since the beginning of time, and huge potential increases in both single-threaded and multi-threaded application performance. The next few years for PC hardware should be very interesting indeed, and AMD aren't the only ones pushing things forward either. The latest leaks from Intel indicate they have big things in the works including 3D stacked chips with integrated high speed RAM cache on-die (most likely some form of HBM, similar to the VRAM used on AMD's Vega GPUs and NVIDIA's Volta AI GPUs). Of course, Intel's also coming out with the XE discrete GPUs over the next few years, so we might finally have some decent competition for NVIDIA (assuming Intel can do better than AMD has on the high end over the past several years), and AMD's new Navi/RDNA GPU architecture looks really good so far, and I believe that if they release a big die GPU soon, it should have no trouble trouncing the mighty RTX 2080 Ti, but only time will tell (talk from engineers inside the Radeon team indicate that they have been working on a GPU that they refer to internally as 'the NVIDIA Killer' so hopefully that's not just idle chatter and false hype because NVIDIA has driven GPU prices up to absurd levels since Turing launched thanks to the lack of competition from AMD and their monstrous inventory issues following the GPU mining boom crash last year that Jensen ended up basically lying to his investors about). Also, if AMD starts applying some of the tech they use on the semi-custom side of their business to the PC, we might see some seriously powerful hardware in thin and light form factors never dreamt of before (think a light version of the 'PS5/XBOX Scarlett' inside a netbook with a 1080p/1440p screen and capable of full AAA gaming at ultra settings but with the battery life of a regular 15" laptop inside a 14" or smaller form factor, though obviously power usage would go up a lot during gaming, but at idle efficiency should be good enough to make devices capable of on-the-road use for work/school without the battery dying too quick, then coming home, plugging it into power and gaming on it all night without having to worry about it overheating thanks to the efficiency of the powerful APU inside it). EPYC looks sick too. Over twice the cores of Intel's highest-end chip, but for like a third of the cost and with far better power and thermal efficiency. It's kinda nuts, but unless Intel gets their act together real soon, we might actually see AMD dominate the server market for the first time in history, and considering that market is where Intel generates the vast majority of their income, that could really hurt team blue, and with all these recent security vulnerabilities in Intel chips being discovered, many IT admins/big companies are already planning to switch to AMD next year, and when a company makes a change like that, they don't just flip-flop back to their old provider as soon as the problems are cleared up; any major corporation that makes the switch to AMD is likely to continue using and upgrading their hardware for at least 5 years or more, meaning those will be guaranteed sales for AMD not only now, but continuing well into the future, regardless of what Intel does. And of course ARM is starting to push their way into the mobile market; another space that has been largely dominated by Intel since time immemorial, and with even Microsoft looking to develop Windows on ARM, the world of x86 computing, especially in the mobile space, might look very different in a few years.
  5. Greetings, Yes, there is, it has simply been moved. To access it, open Malwarebytes and click on the Detection History area on the main page of the UI then select the Allow List tab and from there is is very similar to exclusions in Malwarebytes 3 (but do let us know if you have any trouble and we will assist you). I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  6. Greetings, Unfortunately Malwarebytes does not include a firewall so you should still leave the Windows Firewall enabled when using Malwarebytes Premium. With that said, you could install the free Malwarebytes Windows Firewall Control application which is available here. It uses the same WFP APIs as the native Windows Firewall but allows greater control over your connections and applications and this should allow you to get your VPN client working without having to disable the firewall. Please let us know how it goes, and if you have any trouble you may contact the support team for Windows Firewall Control here and they will assist you.
  7. Yes, that is strange. Perhaps the update messed with the default firewall rules/configuration somehow, resulting in broken connectivity for Malwarebytes. With regards to Malwarebytes notifying you, I'm not sure. It is generally supposed to display an error message explicitly stating that it was unable to contact the license server for license checkins and that it was unable to reach the update servers for update checks. I'll be sure to report this incident to the Product team so that they may investigate and hopefully improve the default behavior in the future.
  8. Greetings, I just took a look at your logs and I noticed a couple of things. First, User Account Control is disabled. Malwarebytes, like most modern applications, has been designed to be fully UAC compliant and compatible meaning if UAC is disabled it may not be able to install or function properly. I would strongly advise resetting UAC back to its default settings, both for application compatibility and for the security of your system: UAC Settings ================================== EnableLUA: Off Consent Prompt Behavior Admin: Off Instructions on resetting UAC can be found on this page. Please try restoring UAC to its default settings, then restart your system and try installing Malwarebytes again. Hopefully it will work properly now. Additionally, I noticed that the logs show at least one PUP (Potentially Unwanted Program) installed on the system and there may be others. I would also recommend following the instructions in this topic and then creating a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any PUPs and malware threats, and hopefully this will also resolve the issues with getting Malwarebytes installed and running, assuming resetting UAC as suggested above doesn't fix it. Either way, I would recommend posting in the malware removal area in order to ensure that your system is clear of any threats. Please let us know how it goes and if there is anything else we might assist you with. Thanks
  9. Greetings, It sounds like you might possibly be suffering the same inconsistencies and issues reported by others when fast startup is enabled. This feature is known to cause problems frequently with Malwarebytes and many other programs, drivers and services. Please refer to the information here as well as here to learn more, including instructions on how to disable it. If disabling fast startup does not resolve the issue then please do the following so that we may take a closer look at what is going on with your system and what might be causing the issues: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested logs if required. Thanks
  10. Just as an additional point of reference, I have a laptop and I use a Samsung 960 Pro 1TB NVMe PCIe SSD and it has two temperature sensors built in which can be read using HWINFO64. The first, which represents the temperature of the NAND (remember, NAND flash memory LIKES to be HOT because it performs better at higher temperatures and is more reliable when run that way; if you wan't to kill an SSD quickly, run it at sub-ambient temps; it will die real quick) is currently sitting at 43C at idle (nothing but my browser and a couple tabs open, no active scans etc.) and the second, which represents the temperature of the controller (THIS is the component you want to keep cool, not so much because it will fail, but because it will throttle, reducing the drive's speed/performance temporarily until it cools down) is currently sitting at 63C which is approximately 7 degrees below its throttle point (Samsung SSD's use micro controllers that throttle around 70C), and while it can certainly reach this temperature easily under a heavy load (like performing a scan), it doesn't actually do any harm to the drive (this is the entire reason this throttling functionality exists in these drives to begin with). Also keep in mind that as far as I know, this doesn't even apply to normal SATA SSDs at all, only M.2/NVMe drives because normal SSDs aren't fast enough to come anywhere near generating the kind of heat that could harm their micro controllers (again, it's the controller chips that don't like heat, NOT the NAND flash storage; the NAND likes to operate under high temps and it's actually better for it than colder temps). You can learn more about all this at the following links: https://www.pugetsystems.com/labs/articles/Samsung-950-Pro-M-2-Throttling-Analysis-776/ https://www.pugetsystems.com/labs/articles/Samsung-960-Pro-vs-950-Pro-Performance-Thermal-Throttling-868/ https://edgeup.asus.com/2016/m-2-ssd-throttling-tests-vindicate-asus-motherboard-designs/ It is much more the temperature of the controller than anything else that determines how high temperatures will impact a flash storage device, and NAND flash can endure much higher temperatures than the micro-controllers built into them can which is why it is the controller's temp that determines when/if the drive throttles. Unless your drive reaches extreme temperatures (well above 100C), there is no danger to the NAND itself as it is optimal for it to run at higher temps. I keep hammering this point because it is a subject I've done a LOT of research on for the past several years, ever since I got my first NVMe storage drive in a laptop (like you, I was nervous about the heat situation which is why I did all this research in the first place and how I now know how the drives work, and what does and doesn't pose a real risk to the drives' health with regards to temperatures).
  11. Greetings, I believe there may be an issue with 360 Total Security which you appear to have installed on your system. Please try disabling that first, then try installing Malwarebytes again and exclude the files listed in this support article from 360 Total Security and hopefully that will prevent any further issues. Please let us know how it goes. Thanks
  12. Yes, I'm sure it is possible to some extent, however I'm just as certain that the scan engine would lose a lot of speed if they did so, and scan speed/short scan times are and have always been one of the highest priorities for Malwarebytes, not only for performance, but also because the faster a scan can be completed, the more quickly any present threats can be eliminated before they are able to do further damage to the system. With that said, I will pass on your feedback to the Product team for consideration.
  13. Greetings, Unfortunately I doubt there is much they can do to alleviate this as they are already executing the process as a low priority task and I don't believe there is any way to programmatically reduce disk I/O for the scan engine. It is likely that just based on the way that it reads file, folder and other data structures that it causes a level of disk usage resulting in the temp increase. However, with that said, 43 is not very hot at all and should do no harm to the disk. In fact, if it is an SSD that you're talking about, the NAND flash memory chips actually prefer to run at higher temperatures as this enhances their performance/speed, and actually running them too cold can result in failure and data corruption. It is the controller chip that you must be concerned with when it comes to SSDs (particularly NVMe SSDs) as they do tend to throttle when they get too warm, reducing the disk's performance (though it doesn't harm the disk or its lifespan, it simply slows performance temporarily to allow the chip to cool down, similar to how a CPU or GPU throttles when the temps get too high), however the typical throttling temperature for a modern NVMe SSD is around 70~80 degrees Celsius, so there should be no issues if it is only getting as warm as 43C.
  14. Greetings, You should be able to right-click on the folder and select the option Scan with Malwarebytes, however if it is not showing up then please open Malwarebytes and go to settings by clicking the gear icon in the upper right of the main UI and under the General tab toggle the switch under Windows Explorer Settings for adding Malwarebytes to Windows Explorer off and then on again and then check to see if the option shows up when you right-click on a folder now. If it still does not show up then please try restarting your system to see if it now shows up. If it continues to be missing from the right-click menu then please do the following so that we may take a closer look at your system and try and determine what might be causing the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary please provide the requested logs. Thanks
  15. You can use Malwarebytes alone if you wish to do so as it is considered a full AV replacement. You can learn more about that in this post. With that said, if you would still prefer to keep an additional layer of AV protection you may simply keep Windows Defender enabled that ships with Windows 8/8.1/10 or install Microsoft Security Essentials if using Windows 7. Just be sure to open Malwarebytes and go to settings and disable the option to always register Malwarebytes in the Windows Security Center under the Security tab of the settings (this way Windows Defender will not disable itself).
  16. You're welcome. Yes, it is unfortunate that Google has not fixed this issue in Chrome yet that allows malicious sites and advertisers to abuse this feature. It makes it too easy for them to scam people and convince them that they are infected when they are not and there is no obvious way to disable it or to tell that it is just a harmless notification (plus it is quite annoying as well of course). I hope that Google will fix this in the future by making it harder for sites to abuse this 'feature' in their browser.
  17. Greetings, I'm not certain what the available options are at the moment, however I do know that in the past you did have to purchase a new license or cancel your existing subscription and then purchase a new 2 device subscription in order to protect an additional device. That said, it is possible that this has changed and there may be new options available so please wait to hear back from Support to see what options they can offer you. I'm sorry that I couldn't be more helpful, unfortunately we do not have direct access to licensing and sales here on the forums, but Support should be able to guide you to the best solution. If there is anything else we might assist you with please let us know. Thanks
  18. Greetings, I noticed that AdGuard appears to be installed and wondered if perhaps it wasn't blocking Malwarebytes somehow. Please try temporarily disabling AdGuard or making an exception in it for Malwarebytes' processes to see if that makes any difference. As far as ProxyCap is concerned, I'm not aware of any issues however that doesn't mean that such issues don't exist; it could simply be that it isn't used too commonly and so issues with it have not yet been reported. If troubleshooting AdGuard doesn't help then it's worth a try to see if disabling ProxyCap makes any difference. If it still doesn't work then please try a clean install to see if that makes any difference: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you are able to determine what the cause of the issue is. Thanks
  19. Greetings, Thank you for reporting this issue. I've never encountered or seen this occur before so it may be a new bug in the new 4.0 release that you have discovered. I will be sure to report it to the Product team for analysis and verification and if it is a bug, hopefully it will be fixed in a future update. Thanks again for reporting the problem and if there is anything else we might assist you with please let us know. Thanks
  20. Greetings, It sounds like you have a site abusing the push notifications feature in your browser (most likely Chrome or some other browser based on Chromium I'm guessing). You can learn more about this at the links below: https://blog.malwarebytes.com/adware/2019/06/adware-and-pups-families-add-push-notifications-as-an-attack-vector/ https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ The instructions at the bottom of the second link above should help you to get rid of them, but if it doesn't then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  21. Greetings, I'm not sure where you got the old corporate version, but you'd likely be better off with the latest home version as it has many enhancements compared to the old corporate build. You can find the latest home version here. The home version is currently up to version 4.0.4, and as I recall, the corporate build is still based on the old 1.x codebase and UI so you'd actually gain a lot by installing the proper home version, but of course it's up to you.
  22. Currently there is a conflict with the latest build of Kaspersky released recently that makes it incompatible with Malwarebytes 3 and 4. This update to Kaspersky was released a few weeks ago and since then it has been discovered that the issue can be worked around by disabling the Ransomware Protection component in Malwarebytes. Until the issue is fully resolved I would suggest simply keeping the Ransomware Protection component in Malwarebytes disabled or rolling back to a previous version (before update 'e' which is the problematic release) of Kaspersky. You may also disable notifications about protection components being disabled in Malwarebytes if you wish to not receive any alerts about having Ransomware Protection disabled. This option can be found under settings in the Notifications tab and is called Alert me if any Real-Time Protection modules are turned off.
  23. If your system uses an SSD then defragmenting the drive likely won't help at all, and as mentioned Windows will perform maintenance on the drive automatically when idle (TRIM/garbage collection etc.) to optimize performance. Other than that, if your system does have an SSD and it turns out it isn't Windows Updates slowing you down, it could be that a particular driver or some other startup program or background service that launches when the computer boots is slowing things down. Such issues can sometimes be fixed by updating drivers and startup applications as well as removing any programs from startup that you don't need/don't use. To get the latest drivers for your system I'd suggest going to the system manufacturer's website. They should have a support page for the device that lists all of their latest drivers for it for you to download. If you have trouble locating it let us know and provide the system manufacturer's name (like HP, Toshiba etc.) as well as the specific model number if possible.
  24. Greetings, It is fairly typical for custom scans/full scans to take a long time due to the fact that Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades. If you need a flat file scanner to check archived data/drives, I would recommend using one of the many available free AV scanners such as Kaspersky's Virus Removal Tool, ESET's Free Virus Scan, or even the built in Windows Defender that ships with Windows 8/8.1 and Windows 10. Links to the first two scanners I mentioned can be found below: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool https://www.eset.com/us/home/online-scanner/ I hope that helps to clarify things and if there is anything else we might assist you with please let us know. Thanks
  25. OK, please try the following (with Kaspersky still disabled): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue still persists or not. Thanks
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