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exile360

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Everything posted by exile360

  1. Tickets on the helpdesk are responded to on a first come, first served basis, and staffing is light since it is the weekend. I understand that you are frustrated, and I do empathize; you just want to be able to log into your account to manage the software you paid for. With that said, please try to keep any discussions here civil. Thank you.
  2. I haven't heard of any other reports of this issue, so it may well be a hardware issue, though there's always the possibility of some other factors such as a third party application or driver, or even some component of Windows itself being corrupt or improperly configured. Please let us know what you find.
  3. @Arthi would you please take a look when you get a chance? Thanks @MiMi1607, I pinged Arthi who handles the Exploit Protection module. He should be along to take a look and respond, though it will likely be after the weekend.
  4. The current version of Malwarebytes is an antivirus replacement, so you don't have to run an antivirus alongside it, however as Porthos indicates above, you may enable Windows Defender alongside it if you wish and we have many users who do so currently.
  5. I have seen users running Webroot alongside Malwarebytes successfully, however I've also seen several cases where users did experience compatibility issues between the two, though they were usually resolved by excluding Malwarebytes from Webroot. If you can't exclude Malwarebytes, please see if quitting Malwarebytes first helps (right-click the Malwarebytes tray icon and select Quit Malwarebytes, and if it still won't let you, please try uninstalling/reinstalling Webroot and restarting to see if that allows you to do so as it may be an issue with Webroot's installation.
  6. That's normal; Malwarebytes' self-protection will prevent any of its processes from being terminated that way. If you wish to exit Malwarebytes you need to do so by right-clicking the tray and selecting Quit Malwarebytes.
  7. Greetings, I'm sorry the program is using so much RAM, but hopefully we can get it corrected quickly for you. My first suggestion would be to try a clean install to see if that alleviates the issue in case it's being caused by a corrupted install or configuration file: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the la
  8. Greetings, There are some files waiting to be replaced on reboot. Please try restarting your system, then see if Malwarebytes starts up properly. If the issue persists, please try excluding the items listed in this support article from your other security products, especially mbamtray.exe and MBAMService.exe which are both located under C:\Program Files\Malwarebytes\Anti-Malware. If it still doesn't work, please try a clean install to see if it helps. Before you do the following, please disable any other security products such as COMODO and Webroot to make sure they don't inte
  9. Malwarebytes enabled a one time password 2-factor authentication for all My Account profiles as a security measure. To restore access to your account or to seek a refund, please await a response from Malwarebytes Support to your support ticket and they will be able to assist you. I apologize for any inconvenience this may have caused and if there is anything else we might help you with please let us know. Thanks
  10. Greetings, I apologize for any inconvenience this may have caused, however Malwarebytes enabled one time password 2FA for all My Account profiles for security purposes. To restore access to your account, please contact Malwarebytes Support directly via the web form on this page and they will assist you in updating the email address for your account. If there is anything else we might assist you with please let us know. Thanks
  11. Greetings, Please open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the Security tab and disable the option Always register Malwarebytes in the Windows Security Center located under the Windows Security Center section and that should disable the event entries. This will disable Windows Security Center from monitoring the status of Malwarebytes, however Malwarebytes itself will still notify you of any issues such as detections, databases being out of date, or any protection components being disabled so you won't actually lose any function
  12. Thank you, I've pinged a member of our team who has been investigating this issue to see about having you test a potential fix. If you're up to it, he has a new file version to swap for one of Malwarebytes' existing program files which should hopefully correct the issue. If you don't want to try that fix, please let me know and I will provide instructions for a workaround that will eliminate the error until the fix is rolled out in a future Malwarebytes release. Please let us know how you'd like to proceed. Thanks
  13. Greetings, Please do the following so that we may take a closer look: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Also, if you haven't done so already, I'd recommend installing the latest beta which has been indicated to correct this issue as indicated in this post, though it also mentions that the fix is yet to be confirmed by testing. To install the beta, please open Malwarebytes and
  14. Greetings, You should be able to manage your licenses and devices through the Malwarebytes My Account portal at My.Malwarebytes.com. Further details may be found in this support article. That said, if the number of devices and active devices are not functioning consistently I would recommend contacting Malwarebytes Support directly to investigate and hopefully resolve the issue. To do so, please create a support ticket via the web form on this page. If there is anything else we might assist with please let us know. Thanks
  15. Excellent, I'm glad that it's working normally now. If you run into any additional problems please let us know. Thanks
  16. You will have to speak with them; that's why they want to talk to you in order to verify your account.
  17. Please send them a phone number where you can be reached (don't post it here on the forums; send it via email). They need to speak with you directly to get your license info verified so that you may reactivate Premium again. Thanks
  18. You need to respond to your support ticket via email. If the email you're using cannot be used to communicate with Support, then please create a new support ticket using an email address that is working so that you can work with Support directly. We do not have access to licenses and accounts here on the forums so you will need to continue to work with Robin on the helpdesk. In the meantime, I've asked that the forum admins remove your email and images from your post to prevent anyone from harvesting your info.
  19. Greetings, It sounds like the Malwarebytes installation may have possibly become corrupted during the attempted upgrade process to the latest release (which is indeed version 4.4). Please try upgrading to the latest version manually to ensure there are no further issues by downloading and installing it from here, then restart your system and verify that everything is functioning normally. Please let us know how it goes and if you encounter any further issues. Thanks
  20. You're welcome. If there is anything else we can help with please let us know. Thanks
  21. Greetings, I took a look and it appears Support is still working on your case. I informed them of your request for a status update and you should hear back from them soon, most likely today.
  22. Greetings, To change the email address associated with your account, please contact Malwarebytes Support directly via the web form on this page and they will assist you. Thanks
  23. I haven't personally seen it, however there is a KB article about this issue for Malwarebytes v3 (though not for the current 4.x version, although that doesn't necessarily mean it's impossible): https://support.malwarebytes.com/hc/en-us/articles/360039025353-Malwarebytes-for-Windows-v3-blocks-System-Restore
  24. Greetings, Please contact Malwarebytes Support directly via the form on this page to get the payment/renewal information for your account corrected in order to avoid any possible issues. Thanks
  25. Greetings, It might be due to the self-protection component in Malwarebytes. Please try disabling self-protection prior to launching System Restore to see if that helps. To do so, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security tab and under the Windows startup section click the Advanced link then toggle the Enable self-protection option off. Re-enable the option for self-protection once System Restore completes. Please let us know if that resolves the issue or not. Thanks
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