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exile360

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Everything posted by exile360

  1. Greetings, This is likely due to a known issue with Web Protection in the latest versions of Malwarebytes. Currently, the known workarounds are to either keep Web Protection disabled when sending items to your printer, or disabling SNMP in the printer's settings in Windows. If you do disable Web Protection, I'd recommend installing Malwarebytes Browser Guard to supplement your protection that way you at least have malicious site blocking for your web browser(s). Please let us know how it goes. Thanks
  2. Thanks, the detected PUPs aren't too concerning, however there is one adware item that might indicate something more serious as it's using a system/reserved filename (sihost.exe) and running from a temp folder. Lets get the system cleaned up, and hopefully in the process, solve the issue with not being able to activate the software with your license. To do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning
  3. If you're looking for the latest version of the Malwarebytes Support Tool you'll find it there. I'm not sure if it's the same version used for business endpoints or not though.
  4. It sounds like the program is attempting to update and getting hung up, which explains why the scan button is greyed out. You might try running Malwarebytes Anti-Rootkit to see if it finds anything; it uses the same engine/signatures as Malwarebytes, though its engine hasn't been updated in a while so it may not be able to detect everything that the latest Malwarebytes can.
  5. Please try the offline installer located here to see if it is able to install.
  6. It may be a new form of ransomware or just a new/random variant of an existing ransomware infection. Threats will often use random/semi-random naming schemes to attempt to avoid identification. If you want to do research to try and track down more info on the threat, the following resources should prove helpful: https://id-ransomware.malwarehunterteam.com/ https://www.bleepingcomputer.com/forums/t/608858/id-ransomware-identify-what-ransomware-encrypted-your-files/ Bleeping Computer also has a dedicated forum specifically for ransomware: https://www.bleepingcomputer.com/forums/f/239
  7. You're welcome, and I'm sorry you experienced this issue, but hopefully the Developers will have it resolved soon.
  8. By the way, I notice you have Kaspersky Internet Security installed. Does disabling or removing Kaspersky have any impact on the issue, or does it still persist?
  9. Thanks, unfortunately if you can't disable SNMP, the only workaround for the time being will be to keep Web Protection disabled. Once the Developers fix the issue in a future release, you will be able to turn Web Protection back on without it affecting your printer. In the meantime, I would suggest installing Malwarebytes Browser Guard to supplement your protection since it blocks much of the same malicious content as Web Protection, only for your browser rather than the entire system, so it guards the most at-risk web facing application (the browser) from web based threats. It's free a
  10. Thanks, @AdvancedSetup would you please check on the status of ticket #3231736? Thanks
  11. OK, does disabling Exploit Protection make any difference, or is disabling Web Protection the only way to alleviate the issue?
  12. Greetings, It is likely the same issue reported in this thread: Please try the latest beta version of Malwarebytes to see if it corrects the issue. To do so, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then enable beta updates by under the General tab and check for updates, allowing Malwarebytes to install the new build. You will likely need to restart your system to complete the installation. Once that is done, test to see if the issue still persists, and if it does, try disabling SNMP for your printer and that should allow it to work
  13. Greetings, Please post the ticket number of your support ticket and we can ask someone to look into your ticket to hopefully get it expedited. Thanks
  14. Hehe, I hear you. It can certainly be frustrating when a machine starts acting up. From the sound of things, there is probably a lot of junk that has been installed over time or perhaps some infection or PUPs (Potentially Unwanted Programs) have gotten in, slowing things down and making the system malfunction. One of our malware removal specialists should be able to get things running better if that is the case.
  15. It could be some malicious browser addon, Trojan, or some other threat, or it could be an issue with the browser itself or something on the system interacting with it. They should be able to help determine the cause in the malware removal area and hopefully get the issues fixed for you.
  16. Greetings, Since you are experiencing multiple issues with your system, I would recommend getting the system checked by one of our malware removal specialists just to make certain the system is clean and they can likely help in diagnosing and fixing the other issues as well. To do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Thanks
  17. Right, that's what I initially thought. So yes, it was a false positive and should be fixed now. That's good to hear. If there is anything else we might assist with please let us know. Thanks
  18. Right, but I'm also referring to the non-security updates/patches and releases. Going all the way back to XP I've never once seen a delay in receiving an update. Again, I can understand why they might want to meter out a major version/release like this though, especially since each major version is essentially a new OS in the eyes of Microsoft (and often in the eyes of developers as well, given the fact that they often break compatibility with software/hardware known to be compatible with previous Win10 builds).
  19. Wait, so the file is an actual threat and you added it to your allow list? I apologize, I'm confused. Allow me to clarify so that we are on the same page here. A false positive is when a security product identifies a non-malicious/safe item as being malicious, which is what I believe occurred in this case. It appears that the new Machine Learning/AI engine flagged the file as malware. I will request that this thread be moved to the File Detections False Positives area so that a member of the Research team may correct the FP. Thank you for providing the log. Edit: Thanks @cli
  20. Thank you for testing and reporting. I will be sure to pass this info on to the team for further analysis and testing.
  21. This issue is likely resolved in the latest Malwarebytes Beta. If you wish to give the beta a try please refer to this post for details about the beta and instructions on installing it, otherwise you may wait for the new version to be released once beta testing is completed with the release expected to be a week from now.
  22. This issue may be resolved in the latest Malwarebytes Beta. If you wish to give the beta a try please refer to this post for details about the beta and instructions on installing it, otherwise you may wait for the new version to be released once beta testing is completed with the release expected to be a week from now to see if it fixes the issue.
  23. This issue is likely resolved in the latest Malwarebytes Beta. If you wish to give the beta a try please refer to this post for details about the beta and instructions on installing it, otherwise you may wait for the new version to be released once beta testing is completed with the release expected to be a week from now.
  24. This issue is likely resolved in the latest Malwarebytes Beta. If you wish to give the beta a try please refer to this post for details about the beta and instructions on installing it, otherwise you may wait for the new version to be released once beta testing is completed with the release expected to be a week from now.
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