MikeW Posted August 7, 2020 ID:1399572 Share Posted August 7, 2020 I have the same. Unable to delete scans. Link to post Share on other sites More sharing options...
RTL434 Posted August 7, 2020 ID:1399587 Share Posted August 7, 2020 On this desktop, if I select a report for removal it removes the wrong report. I selected the report dated 10/07/2020 initially and it removed the report for 28/07/2020. (1-4 in attached.) I then selected the same report again and it removed 03/08/2020. (5-7). If I try to Delete All , it only removes one report, in this case 20/07/2020. (8-10). I can add to the Allow list and my IrisPlugins folder has been recreated. Scan_Report_Removal.zip Link to post Share on other sites More sharing options...
RTL434 Posted August 7, 2020 ID:1399595 Share Posted August 7, 2020 Checked on my Laptop and it performs as it should. Selected and deleted a report. (1-2) Also Delete All worked fine. Both machines are on Windows Pro 2004 19041.423. Noticed though on the Laptop that the IrisPlugins Folder wasn't present after powering up. Just shortly afterwards , the laptop ran a scan---now it's there! It only has two files in it though whereas my Desktop has more. Now I know that I deleted the folder on my desktop as prior to doing that I copied it to a "safe location" in case it had to go back. Have compared the contents of before and after and there are differences---files beginning with UIPlugin.EXT that were in the original are missing from the present. Probably not relevant but just to make you aware. Laptop_Scan_Report_Removal.zip Link to post Share on other sites More sharing options...
LiquidTension Posted August 7, 2020 ID:1399604 Share Posted August 7, 2020 8 hours ago, Porthos said: I have seen 4 computers including my own where you can not delete scan reports. @LiquidTension To confirm, these are machines that are also unable to add to the Allow List? If so, it's the same issue and either deleting the IrisPlugins folder or waiting 24 hours for the next automatic Iris check-in will resolve the issue. Quote That worked for me as well.... What about the files/folder we created? I noticed the files did not get re-created, are they not needed? @LiquidTension The files are related to in-app messaging, so aren't needed. New copies will automatically be downloaded at a later point in time. Link to post Share on other sites More sharing options...
Hardhead Posted August 7, 2020 ID:1399605 Share Posted August 7, 2020 (edited) I haven't had any issues since deleting "ProgramData%\Malwarebytes\MBAMService\IrisPlugins" and no issues deleting scan reports either. I recon this is only an issue with some systems from what I'm reading here. Eferything was recreated in the folder "ProgramData%\Malwarebytes\MBAMService\IrisPlugins". Edited August 7, 2020 by Hardhead add last sentence Link to post Share on other sites More sharing options...
Firefox Posted August 7, 2020 Author ID:1399606 Share Posted August 7, 2020 15 minutes ago, LiquidTension said: To confirm, these are machines that are also unable to add to the Allow List? If so, it's the same issue and either deleting the IrisPlugins folder or waiting 24 hours for the next automatic Iris check-in will resolve the issue. I had already deleted that IrisPlugins folder, after the files got recreated I still can't delete one or all reports. Link to post Share on other sites More sharing options...
LiquidTension Posted August 7, 2020 ID:1399607 Share Posted August 7, 2020 Thanks for the information. For anyone having an issue with deleting report files, could you run the Malwarebytes Support Tool please and provide the generated file: https://support.malwarebytes.com/hc/en-us/articles/360039023453 Link to post Share on other sites More sharing options...
Firefox Posted August 7, 2020 Author ID:1399612 Share Posted August 7, 2020 @LiquidTension I will send you the logs via PM here shortly Link to post Share on other sites More sharing options...
John L. Galt Posted August 7, 2020 ID:1399639 Share Posted August 7, 2020 I just deleted my oldest scan report on my desktop without an issue. I'll check the laptop later and see if I can find an issue, as the desktop also had no issue with the add button for exceptions, but the laptop did. Link to post Share on other sites More sharing options...
Hardhead Posted August 7, 2020 ID:1399645 Share Posted August 7, 2020 Sorry I forgot to mention that I was using my Satellite laptop 💻 Link to post Share on other sites More sharing options...
RTL434 Posted August 7, 2020 ID:1399723 Share Posted August 7, 2020 Local time here:- 22:36. Powered up about half an hour ago and now am able to delete reports as normal on the Desktop. Delete all also works. Checked the IrisPlugins folder and notice that the UIPlugin.EXT files were installed at 22:14! Will check again tomorrow. Link to post Share on other sites More sharing options...
MikeW Posted August 8, 2020 ID:1399771 Share Posted August 8, 2020 I still have the same problem, unable to delete scan logs. Logs attached. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Pierre75 Posted August 8, 2020 ID:1399772 Share Posted August 8, 2020 Same bug - unable to delete reports. @LiquidTension, report sent by PM. BTW I do not run BETA and it also shows on my other PCs running the Free version. Link to post Share on other sites More sharing options...
Pierre75 Posted August 9, 2020 ID:1400125 Share Posted August 9, 2020 FWIW: All fixed on 3 PCs. Ran the diagnostic tool in CLEAN mode as 'REPAIR' did NOT remove the old scan reports. Bit of a pain as settings had to be re-entered. Hope this helps someone. Link to post Share on other sites More sharing options...
Porthos Posted August 10, 2020 ID:1400138 Share Posted August 10, 2020 (edited) 1 hour ago, Pierre75 said: 'REPAIR' did NOT remove the old scan reports. That is how repair is supposed to work. I fixed it by just deleting one scan and then I was to bulk delete the rest. Edited August 10, 2020 by Porthos Link to post Share on other sites More sharing options...
Hardhead Posted August 10, 2020 ID:1400139 Share Posted August 10, 2020 8 minutes ago, Porthos said: That is how repair is supposed to work. I fixed it by just deleting one scan and then I was to bulk delete the rest. That is exactly what I did too/ Link to post Share on other sites More sharing options...
Pierre75 Posted August 10, 2020 ID:1400184 Share Posted August 10, 2020 4 hours ago, Porthos said: That is how repair is supposed to work. I fixed it by just deleting one scan and then I was to bulk delete the rest. @Porthos and @Hardhead, I was unable to delete any scans before running a repair on 2 PCs running MBAM Free and my production PC running MBAM Premium. Maybe because none of them had ever had a new install done since Version 2 of MBAM - they run Windows 7 Home Premium 64x with M/S Essentials as a antivirus. I did send a file by PM to @LiquidTension after I gathered the log. All a mystery to me 😀 Link to post Share on other sites More sharing options...
plodr Posted August 10, 2020 ID:1400281 Share Posted August 10, 2020 Of three Windows 7 computers (two 64bit Home and the other 32 bit Home), I am unable to remove scan reports since Saturday. The other computer (Win 7 Pro 32 bit) doesn't get turned on very often so I haven't checked that one yet. At least the issue of the inability to open Malwarebytes was fixed with an update on Saturday or Sunday. I can't run the system tools because .NET 4 is not installed on three of four Windows 7 computers. At this time, I'm unwilling to install it and all the updates to otherwise functioning Windows 7 computers. 1. How do I disable self-protection so I can remove the IrisPlugin folder? 2. Would it be better to wait until the beta version comes off of beta and install that, in the meantime letting the scan reports pile up rather than disabling self-protection? Link to post Share on other sites More sharing options...
MikeW Posted August 10, 2020 ID:1400292 Share Posted August 10, 2020 (edited) 1 hour ago, plodr said: Of three Windows 7 computers (two 64bit Home and the other 32 bit Home), I am unable to remove scan reports since Saturday. The other computer (Win 7 Pro 32 bit) doesn't get turned on very often so I haven't checked that one yet. At least the issue of the inability to open Malwarebytes was fixed with an update on Saturday or Sunday. I can't run the system tools because .NET 4 is not installed on three of four Windows 7 computers. At this time, I'm unwilling to install it and all the updates to otherwise functioning Windows 7 computers. 1. How do I disable self-protection so I can remove the IrisPlugin folder? 2. Would it be better to wait until the beta version comes off of beta and install that, in the meantime letting the scan reports pile up rather than disabling self-protection? That solution dose not work on my machines. So I guess it is best to wait for a response from staff Edited August 10, 2020 by AdvancedSetup Corrected quoting Link to post Share on other sites More sharing options...
Porthos Posted August 10, 2020 ID:1400340 Share Posted August 10, 2020 3 hours ago, plodr said: 1. How do I disable self-protection so I can remove the IrisPlugin folder? You can just exit Malwarebytes from the system tray. Link to post Share on other sites More sharing options...
Porthos Posted August 10, 2020 ID:1400342 Share Posted August 10, 2020 3 hours ago, plodr said: 2. Would it be better to wait until the beta version comes off of beta and install that, in the meantime letting the scan reports pile up rather than disabling self-protection? As of right now there is no beta. Component package 1003 is current release. Link to post Share on other sites More sharing options...
plodr Posted August 11, 2020 ID:1400566 Share Posted August 11, 2020 Thanks for answering my questions. First I'll wait and see if I can remove reports that are more than a month old. Link to post Share on other sites More sharing options...
RTL434 Posted August 13, 2020 ID:1400909 Share Posted August 13, 2020 Desktop #2. Still can't delete reports --add to Allow List is o.k. Ran Tool for logs. Ran Repair--still doesn't delete Reports. Ran Clean and now o.k. after the re-install. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted August 13, 2020 ID:1400944 Share Posted August 13, 2020 2 hours ago, RTL434 said: Ran Repair--still doesn't delete Reports. Repair is not designed to delete reports. Only the clean function will wipe files. Link to post Share on other sites More sharing options...
MikeW Posted August 13, 2020 ID:1400951 Share Posted August 13, 2020 I have found by manually removing the contents of scanresults which contained lots of old reports. then solves the problem new scans can be removed. Program data - Malwarebytes - Mbamservice - scanresults Link to post Share on other sites More sharing options...
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