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About plodr

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  1. This is not for me, rather for someone who is using the free version. I want to be sure I'm offering correct advice. I know the free version offers no real time protection and you do have to manually remember to scan. Does the free version update the database or is that something the user must also do?
  2. Thanks for answering my questions. First I'll wait and see if I can remove reports that are more than a month old.
  3. Of three Windows 7 computers (two 64bit Home and the other 32 bit Home), I am unable to remove scan reports since Saturday. The other computer (Win 7 Pro 32 bit) doesn't get turned on very often so I haven't checked that one yet. At least the issue of the inability to open Malwarebytes was fixed with an update on Saturday or Sunday. I can't run the system tools because .NET 4 is not installed on three of four Windows 7 computers. At this time, I'm unwilling to install it and all the updates to otherwise functioning Windows 7 computers. 1. How do I disable self-protection so I can rem
  4. I wanted to finish off this thread. I hate when you never know what happened because the original poster never returns. Finally this week my husband's two computers were offered the latest version of MBAM. I let the upgrade install and both Premium lifetime licenses went through with no problem. So, now all four Windows 7 computers in our home are running their individual lifetime licenses. The only computer with the problem was one in which I searched for the latest version. In the future, I will wait until it is offered and see if that makes a difference. Thanks fo
  5. That's why I showed up here. I wanted to determine if this was legitimate. Thanks for letting us know that this might be ongoing behavior in MBAM. I showed my husband the screen so when he gets one on his computer he won't think something is wrong and ask me to look at his computer.
  6. Yesterday, 1 laptop updated with no problem. Today I finally squared away my desktop. One of the licenses is on an XP computer which I rarely fire up. When I do, I only update the database and scan because it is running the last version that has support for XP. So 3 of the 5 are good. My husband has a laptop and a desktop so I'll wait to see what happens when the 3.8.3 version is offered. Bottom line: I won't know how 2 computers will react. Since they don't have .NET 4, I won't be able to run the support tool on them. I'll try the deactivate FIRST.
  7. I went back to the My Support page and again selected deactivate. There was a dropdown arrow for devices. It showed one desktop, which is where this license is on. I selected to deactivate it. I read the various popup boxes then it said the license was available for 1 device. I fired up MBAM, pressed the activate button (the ID and license were still filled in from me trying earlier) and it activated. Phew. If my other two give me problems, I'll try that support page first. **** You might also consider having available an older support tool that doesn't r
  8. As I mentioned before, the support tool fails to run. It requires NET 4. This is what I get
  9. I have 5 lifetime licenses and each is specifically for 1 computer. I have 5 different Licenses and 5 different IDs or keys, whatever they are called. I'm now off to see if I can run that cleanup tool.
  10. I use MS Security Essentials and have for years with MBAM.
  11. I scanned with malwarebytes. I did a cold boot. The trial is now down to a free version and I have no protection. I'm still getting the installation_token not found error when I try to activate the copy that worked fine this morning. Why did I try to update??? I won't make that mistake again. Since I can't use the support tool I guess I', out of options at this point.
  12. I can't use the support tool. This Windows 7 computer doesn't have .NET 4 and I'm not willing to install it and then years of patches for the few remaining months of Win 7 support. I sure hope I don't have these issues on the two remaining Windows 7 computers without .NET 4 and have not be offered v 3.8.3 yet. I may just wait and wait to install it until the lifetime license issue is corrected.
  13. What is my next step? Download again and try to activate?
  14. Deactivation now presents me with this problem.
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