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About plodr

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  1. I wanted to finish off this thread. I hate when you never know what happened because the original poster never returns. Finally this week my husband's two computers were offered the latest version of MBAM. I let the upgrade install and both Premium lifetime licenses went through with no problem. So, now all four Windows 7 computers in our home are running their individual lifetime licenses. The only computer with the problem was one in which I searched for the latest version. In the future, I will wait until it is offered and see if that makes a difference. Thanks for the excellent support.
  2. That's why I showed up here. I wanted to determine if this was legitimate. Thanks for letting us know that this might be ongoing behavior in MBAM. I showed my husband the screen so when he gets one on his computer he won't think something is wrong and ask me to look at his computer.
  3. Yesterday, 1 laptop updated with no problem. Today I finally squared away my desktop. One of the licenses is on an XP computer which I rarely fire up. When I do, I only update the database and scan because it is running the last version that has support for XP. So 3 of the 5 are good. My husband has a laptop and a desktop so I'll wait to see what happens when the 3.8.3 version is offered. Bottom line: I won't know how 2 computers will react. Since they don't have .NET 4, I won't be able to run the support tool on them. I'll try the deactivate FIRST.
  4. I went back to the My Support page and again selected deactivate. There was a dropdown arrow for devices. It showed one desktop, which is where this license is on. I selected to deactivate it. I read the various popup boxes then it said the license was available for 1 device. I fired up MBAM, pressed the activate button (the ID and license were still filled in from me trying earlier) and it activated. Phew. If my other two give me problems, I'll try that support page first. **** You might also consider having available an older support tool that doesn't require .NET 4 for those of us who simply stuck with NET 3 that came installed in Windows 7.
  5. As I mentioned before, the support tool fails to run. It requires NET 4. This is what I get
  6. I have 5 lifetime licenses and each is specifically for 1 computer. I have 5 different Licenses and 5 different IDs or keys, whatever they are called. I'm now off to see if I can run that cleanup tool.
  7. I use MS Security Essentials and have for years with MBAM.
  8. I scanned with malwarebytes. I did a cold boot. The trial is now down to a free version and I have no protection. I'm still getting the installation_token not found error when I try to activate the copy that worked fine this morning. Why did I try to update??? I won't make that mistake again. Since I can't use the support tool I guess I', out of options at this point.
  9. I can't use the support tool. This Windows 7 computer doesn't have .NET 4 and I'm not willing to install it and then years of patches for the few remaining months of Win 7 support. I sure hope I don't have these issues on the two remaining Windows 7 computers without .NET 4 and have not be offered v 3.8.3 yet. I may just wait and wait to install it until the lifetime license issue is corrected.
  10. What is my next step? Download again and try to activate?
  11. Deactivation now presents me with this problem.
  12. I've been going around in circles for a few hours. I created a My Account put in my info (my lifetime license is installed on exactly 1 computer). It says 0 of 1. and confirms it is a lifetime license. I downloaded what it wanted me to, installed clicked the blue activate button. The malwarebyte assistant never comes up, it fails to activate and I try to do it manually which also fails. I must have done this at least half a dozen times. When does it actually work?
  13. I too lost my lifetime license. After discovering the support tool requires .NET 4, which I don't have installed on three of the four Windows 7 computers in the house, it seems I can't use that either. I thought, I'll restore an image from June 17, 2019 to go back to the previous 3.7.1 version which worked perfectly a few hours ago. That didn't work either. I'm now back at 3.7.1 but it is listed as a trial version. So now I have to find an email address to open a support ticket. I also have to search to see what email address was registered with this license.
  14. I downloaded the tool but can't run it. I don't have NET 4 installed on three of the four computers in the house and I've no desire to install it on them. You can remove this topic since I won't be able to get assistance with my problem.
  15. Background: 4 Windows 7 computers running 4 lifetime licenses mbam v 3.5.1 two computers are 32 bit (one Home, one Pro), two computers are 64 bit (both Home) all computers are running the 32 bit version of Palemoon currently v 27 but tested v 28 portable on the four computers. My problem is with v 28 on the two 32 bit computers. It will not start unless I turn off exploit protection in mbam. Once I do that, I can fire up the browser and turn on exploit protection and everything works. I tried adding an exclusion to mbam but that did nothing. Is there something I can do so that I don't have to turn off exploit protection when I want to launch my browser?
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