IMPORTANT: Web Blocking / RAM Usage Issue

[info]

8 minutes ago, SonOfTheStars said:

People who claim "Malwarebytes does not test their product" are simply wrong. They do, both Automated and User tests.

What you dont understand is that Memory Leaks like this one are hard to find in automated and even the usually rather short paced user tests. Memory Leaks are a problem that for a reason mostly only ever gets caught by consumers. because they are often conditional and hard to spot until you actively run analysis on your system memory usage.

Non constructive criticism wil be ignored and if you want to go somewhere else, just pack your stuff and leave without the rant. Ranting just wastes everyones time including your own.

LOL you are kidding right? 

[ojbsaodb]

I just turned off web protection and no high memory usage. I have other software that takes care of website blocking

[Hypertize]

My computer crashed 2 hours ago, gave me a chance to take a nice break and go out of the house... Right before it crashed, I noticed 28 gigs of ram being used. Crazy... couldn't even kill the service. 

[iman1919]

Just now, ojbsaodb said:

I just turned off web protection and no high memory usage. I have other software that takes care of website blocking

what softwares do you use?

p.m. me

[witchdoctorg]

I am surprised this code made to customers...  a wee bit of testing would show the issue. ;-)

[stupendous_man]

I am censoreding PISSED !!!!!!!

HAve lost hours and hours of work, trying over and over again and after an hour of use the computer freezes up and dies. Like they did in the old days...

After slamming and kicking my computer, i just managed to open the task manager before 3rd crash and saw MBM at an 18 GIGABYTTES RAM LOAD....... and machine died.

F YOU.... i pay premium, many licences... at least send a f'ing mail to your customers explaining whats up! GOD DAMN............................. this is not cool.

[trecool223]

Kill the malwarebytes service, it will restart itself with web protection off and the premium license deactivated, but at least for the moment this fix works. just get your code back from your purchase email when it will be fixed

 

[actuningsussex]

wtf was all that about?? 16gb of physical memory used then pc crashed and malwarebytes web protection turned off, if your going to roll out an update ffs make sure it's stable first, thought I had a virus!!

[TennisCoach]

A ploy to get more to sign up for forums???

[jwhitespro]

reports are that v12 has fixed it.

[iman1919]

1 minute ago, trecool223 said:

Kill the malwarebytes service, it will restart itself with web protection off and the premium license deactivated, but at least for the moment this fix works. just get your code back from your purchase email when it will be fixed

 

if you retype the code, and you minimize malwarebyte, and then open it the problem comes back

[Phone Man]

I got update 1.0.3803.

Quit MB and checked Task Manager and MBAM process was gone.

Started MB and it is working fine.

 

Edited January 27, 2018 by Phone Man

[Sergento]

How is this going to be fix if MB blocks all internet and network communications? I have 2500 users and cannot uninstall MB manually from each PC and laptop. Insane. You may only rely on individual users from now on. As corp user, this is irreversible IMO.

[DarthVitrial]

So would this be the same broken component update that was reported several dozen times during the beta for about two months now?

[tsniff]

12 minutes ago, AzKat said:

Am I going to receive a refund for the laptop screen that was left in "idle" and burned out as a side effect of this "bug" ? Or should I force a refund of the program?

A screen that burns out due a bug that is less than 2 hours old.  What an absurd post.  

[ojbsaodb]

3 minutes ago, iman1919 said:

what softwares do you use?

p.m. me

Most anti virus solutions have website blocking, not going to plug other brands but even free version have website blocking, as well as most internet browsers and ad blocking extensions

[Daydayamiens]

Even if it's fixed i rolled back to V2, got some minors hiccups since the 3.0 anyway i don't trust that version anymore.

[aqw409]

Newest update fixes it. I turned off malwarebytes and ended the task and it seems fixed Going to mess around a few times to see if its completly fixed. 

[NanoFox]

To people who actually have an issue I suggest you uninstall Malwarebytes for now, as disabling Real Time Protection doesn't fix that issue.

Clean-uninstall Malwarebytes using this https://support.malwarebytes.com/docs/DOC-1034

Restart your computer, and wait for official updates.

I did this and look at this, RAM usage suddently dropped when "MBAMservice.exe" was uninstalled.

[geekf]

the support site is down as well

[trecool223]

1 minute ago, iman1919 said:

if you retype the code, and you minimize malwarebyte, and then open it the problem comes back

Yep I noticed. Just don't reactivate it for now until a stable update comes at least it still works as the free version 

[tend2it]

Instead of making us wait Malwarebytes ... Why not update rollback to prev working version and push fix when ready.  Lock outs are unacceptable business practices.

This issue has locked out all computers in the house and shows that if a software service dependency like malwarebytes is hijacked, we are in serious trouble.

[synikol6]

I've been a premium member for a couple of years and this is your first major screw up. As long as you haven't been bought out by Kaspersky I guess we're still good. But this HAS BEEN a major pain in the butt, so I will be expecting LOTS of Malwarebytes logo swag (cups, mugs, golf umbrellas, stickers, etc) as well as a company vehicle and a one year free extension on my pay service. Email me for mailing address. Thanks.

[D4rKy]

Its still not fixed i am still not real time protected

[ParanoiaBoy]

i know that ranting is unecessary, but it's understandable.

YOU, PLEASE, UNDERSTAND THAT PEOPLE USE THEIR COMPUTERS TO WORK, REAL JOBS, IN 2018 

leaving your PAYING CUSTOMERS like that is simply UNACCEPTABLE for a company.