RubbeR DuckY
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Original message (Jan 27, 2018): Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it. If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer. The root cause of the issue was a malformed protection update that the client couldn't process co
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One last note: turning off Web Protection temporarily is an interim solution. Team has identified issue, I will update everyone shortly. -
RAM usage - what is going on?
RubbeR DuckY replied to Malwarebytes's topic in Malwarebytes for Windows Support Forum
All, we are triaging this as we speak. I will have more information for you all shortly. https://forums.malwarebytes.com/topic/219996-important-web-blocking-ram-usage-issue/ -
We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. If you're in need of steps to remedy the issue, please go here: For assistance on how to recover for home users, please click here For assistance on how to recover for corporate users, please click here To learn more about what happened, please go here: If you continue to have issues or run into new ones, please start a new thread and we'll happily look into that for you. Note: edits made by msherwood to adjust formatting an
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Here is a picture of the issue. When I attempt to tag Malwarebytes in the comments section, it begins to populate and shows the fake tech support number, based in India.
Here is thier LinkedIn page:
They have somehow attached themselved to the real malwarebytes.
MH
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Marcin,
Being exploited on LinkedIn. I saw a posting and I was going to respond to it. It showed a 1-866 number for Support. 1-866-296-5009. Fake Tech Support site. Was this story http://www.dealcrunch.com/blog/malwarebytes-proactively-protects-businesses/
Love your product, we exchanged email in past. Though I would let you know privately.
mark
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I want to download .ts file for MAM v3 to update korean file.
Where can i download it on forum?
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I am thrilled to announce the launch of our next-generation product, Malwarebytes 3.0! This product is built to provide comprehensive protection against today’s threat landscape so that you can finally replace your traditional antivirus. Our engineers have spent the last year building this product from the ground up and have combined our Anti-Malware, Anti-Exploit, Anti-Ransomware, Website Protection, and Remediation technologies all into a single product which we simply call “Malwarebytes.” And it scans your computer 4 times faster! With the launch of Malwarebytes 3.0, we are c
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Another one bytes the dust
RubbeR DuckY replied to mbam-is-extortionware's topic in Malwarebytes AdwCleaner
As I mentioned to you on BleepingComputer, here are the facts:1. The product has always been $24.95.2. When we switched to a subscription model, we grandfathered in every. Single. Customer. Meaning, if you bought it, we honored your lifetime key and continue to do so.3. We have almost 400 engineers, threat researchers, and more to pay. This is not an easy job, and criminals are way ahead of most security companies.4. Remediation is FREE. Literally free. We build software to HELP YOU FOR FREE. I can't take the anger and reaction seriously when we clean up 250 million computers a year for FREE. -
As many of you have already seen, last week I blogged that we would be getting more aggressive in the detection of Potentially Unwanted Programs, or “PUPs” as we call them. I’d like to announce that we’re advancing that mission with the acquisition of AdwCleaner. AdwCleaner is a popular product, installed over 200 million times, and used by consumers, technicians, and enterprises all over the globe to remove adware, browser hijackers, other potentially wanted programs, and more. As I write this, it averages more than 200,000 downloads per day. Jérôme and Corentin, the two engineers t
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Hi all, we've made some changes to our PUP detection criteria. I urge you to take a look: https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ Thanks!
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RubbeR DuckY changed their profile photo
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Introducing Malwarebytes Anti-Ransomware Beta
RubbeR DuckY replied to pbust's topic in Anti-Ransomware Beta
Hi all, as Pedro said, we are very excited about this beta. A few common questions came up and so I'll link a few of Pedro's answers that were scattered around the forums. I have MBAM and MBAE. Why do I need Anti-Ransomware? How do I report a False Positive? Also, as many of you guessed, this will not be a standalone product/agent but rather rolled into our existing products. -
Hello everyone! Malwarebytes wants to ensure that you have uninterrupted protection from malware — even on the very latest operating systems. We’re happy to announce that the following Malwarebytes products now officially support Windows 10: Malwarebytes Anti-Malware Free and Premium Malwarebytes Anti-Exploit Free and Premium Malwarebytes Anti-Malware for Business Malwarebytes Anti-Exploit for Business Malwarebytes Anti-Malware Remediation Tool Malwarebytes Endpoint Security All of the above products have been tested and verified as working as expected on Windows 10, provided you have u
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Windows system32 ntdll.dll being reported as Trojan.FakeMS.ED
RubbeR DuckY replied to itlifesaver's topic in File Detections
Paul, wonder if just the presence of the file (in encrypted form!) caused Windows to trigger a recovery. We do suggest decrypting the quarantined item using a clean machine and restoring it to Desktop and then copying over to affected machines and rebooting. -
Windows system32 ntdll.dll being reported as Trojan.FakeMS.ED
RubbeR DuckY replied to itlifesaver's topic in File Detections
Hi guys, this appears to be an isolated incident. If you're having issues contacting sales or support, go immediately to me and I'll get you routed; mkleczynski@malwarebytes.org.
