IMPORTANT: Web Blocking / RAM Usage Issue

[RubbeR DuckY]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

 

If you're in need of steps to remedy the issue, please go here:

• For assistance on how to recover for home users, please click here
• For assistance on how to recover for corporate users, please click here

 

To learn more about what happened, please go here:

If you continue to have issues or run into new ones, please start a new thread and we'll happily look into that for you.

 

Note: edits made by msherwood to adjust formatting and layout of Marcin's post.

Edited February 6, 2018 by msherwood

[PuREv1L]

take your time we are fine

[Karantan]

This is insane! How can you push such a broken update to your users?!

SHAME!

Edited January 27, 2018 by Karantan

[Courat]

I love that the MWB bot responded to this.

[PuREv1L]

1 minute ago, Karantan said:

This is insane! How can you push such a broken update to your users?!

SHAME!

got to agree you should be more careful

Edited January 27, 2018 by PuREv1L

[schizoid77]

Thank god, I thought my PC had been hacked.

Edited January 27, 2018 by schizoid77

[Belechannas]

1 minute ago, Courat said:

I love that the MWB bot responded to this.

It's too bad that the program doesn't recognize the problem and quarantine itself as malware...

[Heynowyourearockstar]

2 minutes ago, Karantan said:

This is insane! How can you push such a broken update to your users?!

SHAME!

LOL!

[Corrigun]

Ya this is a mess. I have 200 users bombing my inbox.

Please fix this ASAP. I know you are.

[121212]

Malwarebytes is staying uninstalled. Really cannot trust it after what's happened today.

[Stufish]

Just now, Courat said:

I love that the MWB bot responded to this.

"Thanks for your patience", said Malwarebytes to Malwarebytes. 

Reminiscent of calling the same helpline twice and making them talk to each other, seeing how long it takes for one of them to crack.

[ShadowLabs]

2 minutes ago, Karantan said:

This is insane! How can you push such a broken update to your users?!

SHAME!

Malwarebytes doesn't quality test... they just push broken crap to their paying customers and see if it works okay. There are better options out there, take a look.

[Karantan]

2 minutes ago, Belechannas said:

It's too bad that the program doesn't recognize the problem and quarantine itself as malware...

Software is acting like malware right now. That's the irony.

Eating up the performance and makes computer vulnerable.

Edited January 27, 2018 by Karantan

[stereo55]

Thx RB for the notice/update on the situation.

[evsknight]

While I appreciate mistakes happen, sending this update out is a pretty huge screw up.  How did it get past test?

 

[JayDuncan]

Probably not necessary, but I'm going to add a Harrumph!  here.

 

Harrumph!

 

Now I shall wait on the fix.

[Rob_Mc]

Please lock this thread so we can only get "official" replies...

[SinanOnline]

1 minute ago, 121212 said:

Malwarebytes is staying uninstalled. Really cannot trust it after what's happened today.

Then go silently and take your crybaby attitude with you.

[Stave]

Eagerly awaiting the update fix. If the fix will be lengthy, perhaps rollback to the previous stable version in the meantime.

[ZackZero]

Just now, Rob_Mc said:

Please lock this thread so we can only get "official" replies...

Agreed, this should be a WATCH thread, given the number we have.  Lock and sticky.

[Karantan]

1 minute ago, ShadowLabs said:

Malwarebytes doesn't quality test... they just push broken crap to their paying customers and see if it works okay. There are better options out there, take a look.

I agree! They just closed their f*cking business.

[Stufish]

Just now, evsknight said:

While I appreciate mistakes happen, sending this update out is a pretty huge screw up.  How did it get past test?

 

I mean speaking honestly, it took me about 15 minutes to notice that my memory was spiking slowly from 200mb to 16gb. They've done thousands of these mini definition updates, so it must be extremely routine. What looks like a horrible mistake was probably just a normal day with unintended result.

[luckyfellow]

Another problem is being unable to activate premium license.

[D4rKy]

LOL i thought 64 gigabyte of ram was enough its using almost everything its on 53 gb of ram now, time to exit the program.

Also real time protection is still off.

Edited January 27, 2018 by D4rKy

[berta080915]

oooof