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IMPORTANT: Web Blocking / RAM Usage Issue

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2 minutes ago, aqw409 said:

Its fixed now. Just restart the PC or exit MB and end the task.

Cool. I've done the update fix that others have suggested and I'm now testing with a scan to ensure that the RAM usage goes back down once complete.

Will update with results.

Update: Yup seems fixed, thanks for the quick turn around guys. bang up job!

Edited by zipperfist

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I restarted the service on each of Win7, 8, and 10 machines.  Opened the interface and quickly hit it to update.  The update was fast but in each case I had to stop and restart the service, post update, to get it to stop chewing memory.

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It's a little annoying sure, but, no worries. I definitely still trust this app/company. It's a temporary faulty update, it happens, no apparent harm down other than maybe a few more gray hairs on a few heads. As I've seen others mention, I'm just glad it wasn't actual malware that got in. I uninstalled it for now, will check back later and do the re-install when it's all good again.

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How about a post-mortem in due course? I'd surely like to know what happened and how this "will never happen again". Thanks.

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Just now, Skeuomorph said:

Fix the damn problem.  At least you finally said something after I've already torn my machine apart assuming I was hacked

mb-check-results.zip

IT IS UPDATED DON'T YOU PEOPLE READ THE REPLIES!

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OK - after a service/process tree stop and a reboot, looks like I am ok.  MBAMservice is taking approx. 235K of memory and holding steady.

Current: 3.3.1.2183  Component ver: 1.0.262 Update package ver: 1.0.3803

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ITT: A bunch of whiny people that don't understand how software works

 

Also, yes it is fixed.  Update, restart your computer

Edited by xmonster

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Ran the cleaner and re

installed - easy peasy. Not a peep out of my CPU fan - looks stable so far.  Reinstalling may be the way to go but sucks if you have to do it on multiple PCs.   I still want a pony. 

image.png.2b6ca9e71c619119978e3e38d1e2cf89.png

Edited by KadyS

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Jeeze people - to err is computer .. give these guys a break!

In the meantime, just go into services and put MWB on manual, restart computer and check back to find out when glitch is fixed! Once fixed go back to services and reset to automatic.

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1 minute ago, Breach said:

How about a post-mortem in due course? I'd surely like to know what happened and how this "will never happen again". Thanks.

O, maybe a nice subject for the next blog post.

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People need to understand that this is a complex process. Anyone who has taken the time to read the news about security lately???? The manufacturers of OS's have been reverting the Spectre and Meltdown compatibility patches which make the antivirus and operating systems play nice. If you'd stop the rabid comments and negativity towards one of the BEST antivirus companies out there they might be able to focus on what needs to be done - and that is NOT replying to everyones' rant and unnecessary posts. They are working on the issue, they are not answering you because they are doing something important, rather than listening to a bunch of noise

Take a chill pill, become a couch PA-TAT-O and watch some TV. The issue with the patch isn't a world wide epidemic.

Patch your box, restart the maching and it's FIXED. 

Before you go ranting about something like this, know what your talking about. Could YOU go in there and fix this issue as quickly as these guys can? I doubt it. Patience in the world is dead last to ADD and ADHD when it comes to complaining about something that is trivial. Go outside and breathe some fresh air. 

 

Hehehehe

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I am running Malwarebytes Premium on five computers. At around 12:00 noon EST on Saturday, January 27, the Malwarebytes Real-Time Web Protection was turned off on all five computers, and I am unable to turn on the Real-Time Web Protection. All five computers went haywire and locked up. I have tried rebooting the computers multiple times, but this has not helped.  I finally uninstalled Malwarebytes Premium from all five computers so I could use the computers, which are still protected by either Security Essentials or Windows Defender.  I hope Malwarebytes notifies its paying customers when a suitable build is ready to be downloaded and installed.  I have already wasted several hours of my Saturday afternoon on this problem.  I have generally been satisfied with Malwarebytes Premium over the years, but my experience with Malwarebytes today has been terrible.  Before Malwarebytes sends an update out to  all its users, some competent person at Malwarebytes should test the update on some local computers to minimize any damage or inconvenience for paying customers.

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1 minute ago, Skeuomorph said:

no its not working. same issue

 

It has been updated and fixed. 

1 minute ago, KadyS said:

Ran the cleaner and re

installed - easy peasy. Not a peep out of my CPU fan - looks stable so far.  Reinstalling may be the way to go but sucks if you have to do it on multiple PCs.   I still want a pony. 

image.png.2b6ca9e71c619119978e3e38d1e2cf89.png

Just restart the computer. You donn't have to uninstall and reinstall it again...

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OK. 1.0.3803 definitely does it. Thanks guys.

I've been a MWB user for must be nigh on 20 years. They've always been hot on the support, but this issue must have spooked them.

Thanks guys...

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I have been following, and i just started Malwarebytes and tried to force an update. Says no updates found. Meanwhile my RAM is running out and cpu is running higher and higher. I ended the task before my computer crashed again. Guess i will sit tight until the update rolls out to me finally. Whenever that is.

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Yes.........     Updating Malwarebytes and re-starting PC did the trick!  It seemed a "disaster" but I suppose a couple of hours is pretty quick to fix such an issue.

(I'm not getting into the "shouldn't have happened in the first place" discussion. I assume if they will learn from this experience.)

Thanks to those who fixed it. 

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UPDATE YOUR BOX and then reboot the signature should end in 1.0.3803

 

Go to ABOUT to see your signature package version

 

Edited by Gary_K

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1 minute ago, ginakra said:

I have been following, and i just started Malwarebytes and tried to force an update. Says no updates found. Meanwhile my RAM is running out and cpu is running higher and higher. I ended the task before my computer crashed again. Guess i will sit tight until the update rolls out to me finally. Whenever that is.

Restart yuor computer and look at teh update package for version number 3803 Then restart the PC.

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