Jump to content

Setting up an account at malwarebytes.com

ChickaDJ
 Share

Recommended Posts

ChickaDJ

ChickaDJ

Posted
Posted

Some time ago I purchased Malwarebytes Premium but never set up an account at malwarebytes.com via the welcoming email.  I no longer have that email address, but now I would like to set up an account.  I cannot find any link on the website for creating an account.  If someone knows of a link, would you please share?  I have not contacted the company yet, but that may be the next step.  Thanks for your help!  

Link to post
Share on other sites
TempLost

TempLost

Posted
Posted
14 hours ago, Telos said:

The universal account login/setup URL is:

https://my.malwarebytes.com/

That link allows you to log in if you already have an account but you can't create a new user account. I'm guessing that a user account is only created if the user is paying annually and that there isn't one for a lifetime licence - or have I got that wrong? My Premium licence is lifetime and I don't remember ever having an account set up.

Link to post
Share on other sites
KevinYu0504

KevinYu0504

Posted
Posted (edited)

@nikhils

Hi , i had a same problem here ,

i had two lifetime license for Malwarebytes , but not buying from official , but already confirm it's legal by customer support service .

 

And when i update to version 3.2.2 ,

there is a new option for " My account " in license page ,

when i press it and turn to the official website and try to login , it's say " Unable to find user information associated with your subscription  " ,

seems the Malwarebytes account are different with Malwarebytes official forum account ?

 

I can't login【My account】with forum member account ,

also i can't find any sign up option on webpage ,

what should i do now ?

 

Thanks .

Edited by KevinYu0504
Link to post
Share on other sites
KevinYu0504

KevinYu0504

Posted
Posted (edited)
31 minutes ago, dcollins said:

For my account issues, you'll need to reach out to the support desk at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

They should be able to tie all your information together

Thanks .

 

I will create a support ticket for it soon :)

Edited by KevinYu0504
Link to post
Share on other sites
Lazes

Lazes

Posted
Posted (edited)

 @dcollins @nikhils @bdubrow @AdvancedSetup  ....... 
I get the same problem as Kevin and Prettyclaire above, my original email account is lost and I have no access to it, - i have lifetime license for Malwarebytes, but also I have Forum account and I have email account where i get newsletter from Malwarebytes .
P.S. I can't remember what happen with my original email account - it was some years ago - I think is the same email like my forum account and my newsletter account email - but when I try to log in with my Program - I can't !!!  
And when i try again to tipe it, is the same - I can't Log In !!!
 ....... So after a few attempts I'm sure it's not the same email address  (email account)  like my forum account and newsletter email account.
How to make an account on:  my . Malwarebytes . com ???
Please Help !
Thanks !

Edited by Lazes
Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.