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Everything posted by TempLost

  1. There's a very useful free app available from d7x Tech that can be helpful in taking the stress out of booting into Safe Mode - well worth a look. https://www.d7xtech.com/free-software/bootsafe/
  2. Sorry you've been scammed but I would have thought the price of 2.42€ would have raised some questions about it perhaps being genuine? Even if the key was successfully used to install the software, it was merely a clone of a genuine key and so Malwarebytes won't recognise it as legitimate.
  3. Click on the "reveal hidden content" link under "technical issues" in the post above, follow the guidance there and post the logs from the Support Tool. A technical expert may then be able to help you with your issue.
  4. Yes, Malwarebytes have been honourable in the way they've treated holders of Lifetime Licences and I thank them for it - I also wish that I'd bought a couple more when I had the chance. The only other vendor I can think of who has been equally honourable is d7xTech.com (formerly Foolish IT) with their CryptoPrevent, although there are several others who use the one-off purchase model rather than operating the subscription model and have pretty painless upgrade terms for existing customers when major software versions are released.
  5. I have a Premium subscription via Google Play which the Malwarebytes program shows as active, and Premium features are enabled. Nevertheless, I get regular notifications to start my free Premium Trial. All runs smoothly otherwise.......
  6. And if you have any difficulty registering your lifetime licence as I did, raise a support request from within the program and quote the email address you used, order number and other licence details and the kind techies will sort it out for you in no time - they did for me!
  7. Yes, Malwarebytes Premium is also shown as active when I select Premium Features from the app's menu - the subscription is shown as next renewed automaticslly in March 2020. I'm not seeing the prompt at the moment, so it may have been a temporary glitch.
  8. I have a subscription in place for Malwarebytes Premium Android ( currently) via Google Play but am now getting a nag message to take up my 30 day Premium Trial. Why is that happening?
  9. I tried to update to VLC 3.0.6 via the program's update prompt and the Malwarebytes extension for Chrome that I have installed in Vivaldi (my current browser of choice) baulked at the update and wouldn't let me download it. When I downloaded the new version directly from VLC, it installed without problem.
  10. Another vote for KeePass - I've been using it for years to store software licence details alongside the normal day to day logins and passwords. I store the master encrypted file in Dropbox and there's an excellent port for Android so I can easily gain access to my info from my smartphone. No substitute for regular system backups though! Iain
  11. I have an old single user lifetime Premium licence which I'm pretty sure I bought directly from Malwarebytes and I got this added to My Account by raising a support request giving details of the email address and licence codes - sorted out in no time.
  12. Just to remind people that this "bug", if that is what it is, doesn't affect all Windows 7 systems. I'm running Malwarebytes Premium with all updates alongside MSE on Windows Home Premium SP1 64x on a Lenovo G560 and have not experienced any freezing problems at all.
  13. Also, it's important to note that the support tool contains its own dedicated uninstaller for Malwarebytes and it's advised that it be run in preference to the Windows Uninstaller. The former is far more thorough.
  14. Thanks for that insight - always fascinating to know what goes on behind the scenes. 😉
  15. I would have thought the best defence against installing a "repack" of a Malwarebytes product would be to ensure one only buys / downloads from the official Malwarebytes site. Or am I missing something?
  16. Been working fine for me on Windows 7 64x. No issues noted as yet.
  17. Yes, I think you're right. As a Brit living in France, I use the 24 hour clock now and have used the YYYY-MM-DD format for years computer work to ensure easy file sorting. The UK, as in all things (eg Brexit!), wants to go its own way and mostly doesn't use the 24 hour clock day-to-day but still prefers am/pm.
  18. Right, I'll revert to Delayed Start for the Malwarebytes process and see how it goes - I'll re-post if the problem reoccurs or after a week or so if the change seems to have provided a fix.
  19. Hi Becky Haven't had this problem with modules not starting for ages - would changing the Malwarebytes Service from Automatic to Delayed Start be likely to help? I ask because I was running the service in that mode when I had sporadic problems with the DDA driver not loading correctly in earlier versions and it solved that issue. I reverted to Automatic in recent versions because the DDA issue was resolved and Delayed Start was no longer necessary.
  20. Everything has been running well since I installed the beta Component Package 1.0.482, including the disappearance of the "silent crash" on shutdown in Windows 7. However today, when Malwarebytes started, the Web Protection was disabled and I was unable to switch that module back on. Closing and restarting Malwarebytes resolved the issue. I attach the Support Tool logs in case they provide any useful information. mbst-grab-results.zip
  21. The new Component Package Beta (1.0.482) seems to have resolved this issue for me on Windows Home Premium SP1 64x. Have rebooted a few times without the error showing in Reliability Monitor.
  22. Great - thanks both of you for your help, Iain
  23. Ah, simple as that! I clicked on that button but couldn't find anywhere in my profile that indicated I was actually subscribed to any forums after doing so,, so didn't think it was working - we'll see what happens - thanks for your help. Iain
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