dcollins

Thanks for the feedback. This beta is not intended to fix the issue of protection modules not starting on the insider preview builds, though we are keeping an eye on the changes in those builds to make sure we're ready when the fast ring builds become more stable.

If you would like to downgrade the previous version of Malwarebytes, you can download it here: https://malwarebytes.box.com/s/xq78v2de2k893g1h41upzbtqmsc6t375 You will want to go to Settings -> Application and make sure to disable the top option, "Automatically download and install application component updates"

If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.

If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.

If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.

Thanks for the added info, we are still looking for a solution at this time so any added info is helpful

Yes, there is a difference, but only in terms of how the application looks. The underlying engine and detection capabilities are still the same.

Thanks @Tdrake, can you also answer the question above about your configuration inside of Windows Live Mail?

We will need logs while Ransomware Protection is enabled if possible, as this will let us see what's happening when it's active. Before that though, have you tried adding mutual exclusions for Norton Internet Security? Here's the list of files you'll want to add to the Norton exclusion list: https://support.malwarebytes.com/docs/DOC-1123. You'll need to look on Norton's website for a list of files to exclude from Malwarebytes.

It's not reverse chronological order, but it's not in chronological order either. The order is actually based on the filename of the report that the information is saved in. We agree this isn't right either though, and we have created a task to look at this.

Thanks for this feedback. It sounds like what happened here is that when you woke up the computer but didn't log in, you had a scheduled scan that started. That scheduled scan then paused when the computer went back to sleep. When you woke the computer back up, the scan looked back at when it originally started to determine it's running time. We are aware of this time discrepancy and have it in our list of things to look at.

Thanks @johnhouriedavidson. Any chance you can also provide the logs mentioned below as well, which should help us be able to more closely replicate your setup: Download and run the Malwarebytes Support Tool Do not click on Start Repair Click Advanced on the left side and then click Gather Logs Once the process finishes, attach mbst-grab-results.zip from your desktop in your reply

The first thing I would try is adding exclusions for ESET into Malwarebytes and adding exclusions for Malwarebytes into ESET. Here's the files you'll want to exclude from ESET: https://support.malwarebytes.com/docs/DOC-1123. You'll need to look at ESET's website for a list of files they recommend excluding.

Thanks for this feedback, we'll see if we can replicate this issue using Windows Live Mail. If you don't mind can you share your configuration? How many email addresses do you have configured in Windows Live Mail? Are they using POP or IMAP? What providers are they using (gmail, yahoo, etc)

Thanks for the feedback, we weren't 100% sure this would cause a BSOD or a memory dump. Hopefully a few more people can chime in and provide feedback before we rule this method out entirely, but we'll keep researching for alternatives as well.