dcollins

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About dcollins

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  1. Blocked website source page?

    I'll pass this information along to our product teams, thanks!
  2. Blocked website source page?

    The iptest site is supposed to be blocked, it's a way to verify that website blocking is working properly. And there's not an easy way to identify which website is causing the issue if you have multiple tabs open. You would need to look in the developer tools for the browser to see it.
  3. Blocked website source page?

    If it's a full webpage we're blocking, the page is redirected automatically to a full block page. You can test this by going to https://iptest.malwarebytes.com If it's just an ad that gets blocked or a piece of javascript, you'll get a notification just letting you know it was blocked in the background.
  4. Malwarebytes causing Blue Screen

    Can you run FRST and mb-check again like linked above? It showed that a memory.dmp file did exist, I want to make sure it still does.
  5. Malwarebytes Installing problem

    Can you go to Add/Remove Programs and try to uninstall Malwarebytes Anti-Malware versione 2.2.1.1043
  6. mbamswissarmy.sys causing BSOD

    @aNamelessHenchman do you know if you're C: drive is compressed at all? I can't tell from the logs we've gathered. Also, have you ran any disk de-fragmentation tools or system optimizer tools?
  7. Malwarebytes Installing problem

    Thanks, can you please run mb-check again from https://downloads.malwarebytes.com/file/mb3_check and upload the zip file it creates on your desktop?
  8. Windows 10 Future Releases

    Thanks @Access Denied, we are aware that not everyone is getting the blue screen (in fact, the large majority are not as we've been testing it as well), but we appreciate the heads up
  9. Windows 10 Future Releases

    @Ken P there is a known issue with Windows 10 blue screening due to do Web Protection issues on the beta that we're currently troubleshooting. If you happen to have a file at C:\Windows\Memory.dmp and would be willing to zip it up and use wetransfer.com to send me the link, it would be greatly appreciated. In the meantime, you can disable Web Protection or use the release version by using mb-clean (https://downloads.malwarebytes.com/file/mb_clean)
  10. Can you please try running the following two commands from an elevated command prompt window? dism /online /cleanup-image /restorehealth sfc /scannow Then try to reinstall Malwarebytes. If that doesn't work, please look for the following two log files and upload them in your reply: C:\Windows\Logs\DISM\dism.log C:\Windows\Logs\CBS\CBS.log These files may be too large to upload, so you may need to copy them to your desktop, right click them and choose Send to -> Compressed (Zipped) folder
  11. Malwarebytes on XP Pro Embedded crashing

    While I do understand this, you're installing updates that we don't test against, which is why this issue wasn't caught before and most likely won't be fixed. We will look into it though and see if it can be fixed as a part of something else.
  12. @BrianInWA Can you please try the following steps for us? Turn Web Protection Off under Settings -> Protection in Malwarebytes Install Wireshark using all the default options Launch Wireshark and you should see a list of interfaces. If you use Wireless, choose the wireless interface, if you use a cable, choose Local Area Connection Start browsing the internet like normally and you should see a bunch of lines show up in the Wireshark application Keep using the internet as normal for 5-10 minutes After 5-10 minutes, click the red square in the top left corner to stop capturing Click File -> Save and save the file somewhere Zip up the file and message it to me please
  13. MWAC.sys Blue Screen on 3.4 Beta

    Can you please try the following steps for us? Turn Web Protection Off under Settings -> Protection in Malwarebytes Install Wireshark using all the default options Launch Wireshark and you should see a list of interfaces. If you use Wireless, choose the wireless interface, if you use a cable, choose Local Area Connection Start browsing the internet like normally and you should see a bunch of lines show up in the Wireshark application Keep using the internet as normal for 5-10 minutes After 5-10 minutes, click the red square in the top left corner to stop capturing Click File -> Save and save the file somewhere Zip up the file and message it to me please
  14. Malwarebytes causing Blue Screen

    It looks like you may have a full memory dump at c:\windows\memory.dmp. If you do, can you please zip that file up and use wetransfer.com to generate a download link and PM me the link? Thanks
  15. Can you see if you have KB4074852 installed, and if so, uninstall it? Some people are reporting issues.