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dcollins

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  1. Thanks for reaching out @stulky. We're actually running a test in the UK right now where you can in fact get 10 devices covered for just £39.99! Sorry for the confusion.
  2. The Issue As we improve our licensing management and enforcement, some users may experience some license errors. To help with this issue, we are encouraging users to link their license to their Malwarebytes account so they can stay protected from misuse and control which devices your license may be activated on. To clarify, there is no change to your actual license, any valid license is still valid for the amount of the computers it was purchased for and for the length of the time it was purchased for (including lifetime licenses). However, due to rampant over usage of legacy licenses, some users may see a message stating "The usage level has exceeded the max volume allowed" as shown in the screenshot below. This message occurs when more than one computer is trying to use the same license key. This could happen because you reformatted your computer without first deactivating Malwarebytes, or as we're commonly seeing, an unauthorized third-party reseller sold the key improperly and this led to the key being used on more devices than it was allowed for. Another common reason is that many users believe their lifetime license was valid for more than one computer. However lifetime licenses from Malwarebytes were never sold for more than one computer. We did offer multi-PC licenses, but these were subscription based licenses that required renewals and users who purchased a proper multi-PC license should not see the issue outlined above. The Solution If you experience this issue, there are a few things you can do to try and solve this issue quickly on your own. The recommended path is to use https://my.malwarebytes.com to manage your subscriptions and make sure that your license is correctly attached to your account. If you can't find the license in your account, make sure to check under the email you originally purchased your subscription with. If you see extra computers in your account that don't belong there, you can deactivate these machines to allow your machine to properly activate using your license. This provides you, as the rightful owner of the license key, protection against further unauthorized use of your license. If the above solution does not work for you, you can reach out to our support teams directly where they can work on getting this issue resolved for you. When you open a ticket with support, be sure to include the following information if you can: A copy of the original proof of purchase The email address you used when you purchased the license Providing that information will help our support staff be able to provide quicker responses to your inquiries so you can continue using Malwarebytes without issue.
  3. Moved this to the browser extension forum as that's where this block is happening
  4. Thanks for the feedback. This beta is not intended to fix the issue of protection modules not starting on the insider preview builds, though we are keeping an eye on the changes in those builds to make sure we're ready when the fast ring builds become more stable.
  5. If you would like to downgrade the previous version of Malwarebytes, you can download it here: https://malwarebytes.box.com/s/xq78v2de2k893g1h41upzbtqmsc6t375 You will want to go to Settings -> Application and make sure to disable the top option, "Automatically download and install application component updates"
  6. If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.
  7. If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.
  8. If you are experiencing this issue, can you please try the following: Remove Malwarebytes 3 Install the Malwarebytes Anti-Exploit Beta Use your computer as normal for awhile and see if the freeze happens again Please respond to let us know if the freeze does/doesn't happen so we can rule out these changes. While we've gotten reports that disabling Web Protection solves the issue, current logs are pointing to Anti-Exploit potentially being part of the problem as well.
  9. Thanks for the added info, we are still looking for a solution at this time so any added info is helpful
  10. Yes, there is a difference, but only in terms of how the application looks. The underlying engine and detection capabilities are still the same.
  11. Thanks @Tdrake, can you also answer the question above about your configuration inside of Windows Live Mail?
  12. We will need logs while Ransomware Protection is enabled if possible, as this will let us see what's happening when it's active. Before that though, have you tried adding mutual exclusions for Norton Internet Security? Here's the list of files you'll want to add to the Norton exclusion list: https://support.malwarebytes.com/docs/DOC-1123. You'll need to look on Norton's website for a list of files to exclude from Malwarebytes.
  13. It's not reverse chronological order, but it's not in chronological order either. The order is actually based on the filename of the report that the information is saved in. We agree this isn't right either though, and we have created a task to look at this.
  14. Thanks for this feedback. It sounds like what happened here is that when you woke up the computer but didn't log in, you had a scheduled scan that started. That scheduled scan then paused when the computer went back to sleep. When you woke the computer back up, the scan looked back at when it originally started to determine it's running time. We are aware of this time discrepancy and have it in our list of things to look at.
  15. Thanks @johnhouriedavidson. Any chance you can also provide the logs mentioned below as well, which should help us be able to more closely replicate your setup: Download and run the Malwarebytes Support Tool Do not click on Start Repair Click Advanced on the left side and then click Gather Logs Once the process finishes, attach mbst-grab-results.zip from your desktop in your reply
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