Jump to content

Web Protection Will not stay on

PaulJ
 Share

Recommended Posts

PaulJ

PaulJ

Posted
Posted

I am running Malwarebytes Premium 

          Version 3.31.2183

          Pack version 1.0.262

          Upgrade Pack 1.03797

I too keep getting the warning Web Protection is Turned off although the other protections are shown as working.  When I attempt to turn on Web Protection, it reverts to off almost instantaneously.  Since I am already running 1.0.262,I presuming the advice given to Sorbe (December 21, 2017) does not apply.  Can you please help?

Link to post
Share on other sites
  • Replies 121
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

  • Staff
Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
SabrinaStuckless

SabrinaStuckless

Posted
Posted
1 hour ago, Malwarebytes said:

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

  Reveal hidden contents

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

  Reveal hidden contents

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

What the hell are we paying for? This automated reply? Thanks for not helping.

Link to post
Share on other sites
joebytes

joebytes

Posted
Posted

same problem here, just happened........

web protection - off

when I click to activate is says starting and just keeps trying to start

but can't ...........

wonder if I should uninstall and re-install or just wait for fix ???

version 3.3.1.2183

package version 1.0.262

update package version 1.0.3798

Link to post
Share on other sites
Madargon

Madargon

Posted
Posted

Regged an account just to see what was up with this issue and seems I'm not the only one suffering.

Started sometime during the day as it was running fine this morning, now Real-Time protection keeps turning itself off and won't restart.

Version 3.3.1.2183

Package version 1.0.262

Update package version 1.0.3798

Link to post
Share on other sites
Depleted

Depleted

Posted
Posted

Give up hope and swap to a better anti malware platform. I've been using this software for over two years, and in the last year alone the protection turning itself off and refusing to start again issue has plagued multiple versions and everytime staff go to "help" they collect logs and tell the person to reinstall the program or use their mb-clean program to clean it, they dont actually do anything to fix the issue as they are too inexperienced or lazy, or maybe both.  

 

There is no fix and im getting pretty pissed off that it KEEPS HAPPENING, why am i paying for subpar garbage that cant even be patched and fixed within a 12 month god damn window its a bit of a piss take if you ask me tbh.

Link to post
Share on other sites
TickedOff

TickedOff

Posted
Posted

I am having same issue, posted here -

 

 

This happened after I had a weird crash, unlike any I've experienced before and when my router mysteriously reset itself, something else I have never experienced, it feels to me like I was subjected to some kind of online attack, perhaps an attempt to weaken my PC's defences in preparation for another attack, these things are not unheard of.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.