Protection keeps turning off... V3.1.2

[djzeratul]

1 minute ago, RichardT said:

wouldnt all 0 byte DB's suggest NO PROTECTION at all?

 

Correct, that's why scans wont run.

[cybot]

2 minutes ago, djzeratul said:

Hmm... seems as if the mbdb files in that folder are all 0 bytes! Yikes. This is... not good.

your right! i'm surprised I didn't catch that myself

 

[Ojustaboo]

Add me to the list

[f14tomcat]

2 minutes ago, mwong911 said:

running 3.0.6 premium, same problem as everyone else here, web protection will not start & will not scan either.

2 Thinkpads running Windows 7 Pro 64-bit and MBAM 3.0.6

So far still okay on older T410, but NFG on newer machine.

Hope MBAM gets moving on this

Check for updates on the T410....see what happens.

[spartacuss]

Me too, latest version and Windows 10.............very annoying especially when I am paying for it!!

[DJCon]

As before, I have Win 7 64, Malwarebytes 3.0.6 Premium, paid and licenced.  Continuously informed "You're not fully protected", tried switching each to On but still that message "You're not fully protected" and Web protection is Starting...

Tried using defaults, no change.

With all of this ransomware malware scare worldwide, now is the critical time for Malwarebytes to do what it does best, protect us.  Sadly it is failing us when we need it the most.

[gwalker]

I cannot turn my web protection on.  I also tried to scan and it comes up complete with no items scanned.

[oceanisler]

1 hour ago, EliteGeeks said:

how many  " Same Here " and  " Me Too " then the testers, like they are going to do any good when we know what the issue is, nothing you guys are going to do will help so sit back and relax.

 

Just need to wait for MWB to bury this patch and give us a new one.

i believe everyone is doing it to show it is a very WIDESPREAD issue and should be a priority over everything else.

[Joss-s]

Looks like they are working on it:

 

That would explain why it is affecting not just 3.1.2, but 3.1.1 and 3.0.6 as well - so not the app but the database causing the problem

[Grumpiest]

me too!!

[MVTA]

Let everyone send a message to Malwarebytes support!
This is probably a good way to make it happen quickly!
I'm done!

[maj1947]

2 hours ago, Skier said:

Windows 10 Pro 64-bit.  Also seeing this despite a couple of uninstall / clean installs.  Around 15 mins ago the Web Protection turned off and would not restart.  I have just closed Malwarebytes and restarted it and almost immediately both Web Protection and Malware Protection turned off.  Malware Protection I am able to restart but Web Protection just sits there with 'Starting' shown; it never starts.

ME TOO.

Edited May 19, 2017 by maj1947

[Porthos]

 

[RichardT]

At least when I panic and see an issue like this, I can come here and see im not alone. Its when no one else has an issue that I freak out!

 

[djzeratul]

if the devs are reading these, it would probably be a good idea to have the program check if the mbdb files are zero and present a definitions error in the program if so, rather than having to use verbose logging to figure it out

[RB2017]

I am sure the Dev team are working on this. Let's give them some time. In the meantime keep off the dodgy websites.;)

[Gatorau]

Just now, RichardT said:

At least when I panic and see an issue like this, I can come here and see im not alone. Its when no one else has an issue that I freak out!

 

That's why I am milling around aimlessly while throwing my hands occasionally in the air and yelling - why me??? to the heavens like the heavens are actually listening. 

 

[cybot]

I think I posted this before but here it is again, from the dbupdate.log:

 

2017-05-19T10:21:06Z
=====================================
* * * * * * Enter DoFullUpdate - dual mode: No
Loading shims.
Calling PrepareUpdate.
Backing up files to LKG dir.
Copying new DB files.
Copying new DLL files.
Calling FinishUpdate.
--->Error: MBAMShim FinishUpdate failed   <---
Unloading Actions shim.
Unloading CLS Engine shim.
Successfully finished updates.

[Unholy_Phoenix]

Just tossing my +1 in here. All three of machines are unable to enable web protection. Running 3.1.2. 

[Clang]

having the same issue. cant scan....... stops at prescan

Edited May 19, 2017 by Clang

[dubbya]

Hi, Thought I'd share what I have done. I tried restoring the program data to an older date but that did not work, so I noticed that the dlls had been updated today. I downloaded a fresh copy of 3.1.2 and then turned off the network. Uninstalled and installed the newly downloaded one. I turned off automatic updates and then reconnected to the internet. My web protection will now start and I have run a scan. Hopefully this will be ok until they fix it. My only problem now is that it says my licence has exceeded the maximum usage so am running a premium trial until they sort it out.

[Duuude]

2 minutes ago, djzeratul said:

if the devs are reading these, it would probably be a good idea to have the program check if the mbdb files are zero and present a definitions error in the program if so, rather than having to use verbose logging to figure it out

bump

also some logs (repost), bon appetite

Addition_19-05-2017 12.20.38.txt

FRST_19-05-2017 12.20.38.txt

mbae-default.zip

mb-check-results.zip

scanlog.txt

Edited May 19, 2017 by Duuude

[migs]

2 hours ago, migs said:

Given the swarm of posts in this thread in the past 20 minutes, I suspect it's related to either an update install or some other "routine" act by MWB.

Either way, my licence is up in 36 days, and I'm seriously considering not renewing, and finding an alternative

Way back on page 2 of this thread

Yay me

[m2key]

Adding my displeasure to the long list of "this sucks" commentary...and yes it does

[Memories4Life]

Im now thinking this problem is server side because my licence keys keep reverting back to the free version.

A press release from MB would help....

Edited May 19, 2017 by Memories4Life