Protection keeps turning off... V3.1.2

[bighouse47]

4 minutes ago, Gatorau said:

That's why I am milling around aimlessly while throwing my hands occasionally in the air and yelling - why me??? to the heavens like the heavens are actually listening. 

 

just because the heavens are listening ,doesnt mean they will do anything bout it

[djzeratul]

Just now, Memories4Life said:

Im now thinking this problem is server side because my licence keys keep reverting but to the free version.

Not sure whats up with your license keys but we've figured out it is because the mbdb files have zero data in them, hence no definitions to scan with.

[share3141]

6 minutes ago, MVTA said:

Let everyone send a message to Malwarebytes support!
This is probably a good way to make it happen quickly!
I'm done!

Yeah - when I was trouble shooting problems it always helped to have everyone in the company come watch you work...Their suggestions were oh so helpful.

[cybot]

2 minutes ago, Duuude said:

bump

two thumbs up on that suggestion

[hwolfie]

Download the latest from MB from this link: https://downloads.malwarebytes.com/file/mbam and install on top of existing MB installation. That fixed the problem.

[gab4moi]

From the devs:

 

Greetings,

I just wanted to let everyone know that we are aware of the issue with our updates malfunctioning and causing protection and scans not to function properly.

It is currently being investigated by our teams and we hope to have it corrected as soon as possible.

We apologize for this issue and will provide more details when they become available.

Thank you for your patience.

[Enderstar]

9 minutes ago, djzeratul said:

Correct, that's why scans wont run.

If you roll back to say 2.2.1. scans work perfectly with updated definitions. 

[djzeratul]

Just now, Enderstar said:

If you roll back to say 2.2.1. scans work perfectly with updated definitions. 

Yep, since the mbam2 defs are a completely different file in the database definitions, they went out without the error.

[PS1]

Hi, I had a windows notification a half hour ago, saying windows defender is now windows defender anti-virus.

Coincidence ?

 

 

[Joss-s]

Just now, hwolfie said:

Download the latest from MB from this link: https://downloads.malwarebytes.com/file/mbam and install on top of existing MB installation. That fixed the problem.

Didn't for me. That was the download that caused me the trouble in the first place.

According to their post, it is the database that is the issue

[cybot]

Just now, hwolfie said:

Download the latest from MB from this link: https://downloads.malwarebytes.com/file/mbam and install on top of existing MB installation. That fixed the problem.

I already have that version installed.... installing/reinstalling this version only fixes the issue for the few minutes it takes to download the update, then you back to square one.

[oceanisler]

1 minute ago, hwolfie said:

Download the latest from MB from this link: https://downloads.malwarebytes.com/file/mbam and install on top of existing MB installation. That fixed the problem.

now update and run a scan and see if it stays? mine doesnt

 

[wkramer11050]

This is why I don't rely on a single product to protect my PC's.  I use Malwarebytes Premium, Bitdefender and Reason Core Security on all my PC's/tablets/phones.

[Gamera]

The solution is to manually input all database records using Notepad. lol

[Skwarkman]

1 minute ago, hwolfie said:

Download the latest from MB from this link: https://downloads.malwarebytes.com/file/mbam and install on top of existing MB installation. That fixed the problem.

... just wait a minute until it tries to update ...

[djzeratul]

2 minutes ago, Enderstar said:

If you roll back to say 2.2.1. scans work perfectly with updated definitions. 

Enderstar I'm curious, can you post a screencap of your C:\ProgramData\Malwarebytes\MBAMService folder in detail view with filesize shown? thx.

[cybot]

ooh... heres a good question (imho), is there a manual download for MBAM definitions? if so has anyone tried that?

[oceanisler]

updated mine and it works, i stand corrected

Edited May 19, 2017 by oceanisler

[Rayzor66]

I am having same problem, I believe this may be part of the web hacks that have been going on. Their software has been compromised, seems to be affected through user control settings.

[djzeratul]

Just now, cybot said:

ooh... heres a good question (imho), is there a manual download for MBAM definitions? if so has anyone tried that?

Yes, and no, it's the same problem.

[freetasman]

Last update:

Removed  the last version 3 and installed last version 2

Worked until the database was updated and now have the same problem than the lat version.

The problem appears to be on the updates definitions and not in the main program.

stuff!!! 

[WiganShark]

I have just uninstalled and checked out WD which shows Web Protection ON! Says you can only turn off temporarily could the issue be two Web Protection fighting each other?

[SineNomine]

I tried out Maywarebytes and BitDefender: weighed them both up. BitDefender made too many intrusive and complicated changes to the computer as well as upset the running of the computer to the point that I had to restore an image, and I liked Maywarebytes because of its clean and straight forward interface and limited changes to the computer. Please MB fix this and prove I did not make the wrong decision.

Thanks

[Gamera]

You guys are missing a point, Why are the other protections still enabled, when all the DB files are blank?

[cybot]

Just now, Rayzor66 said:

I am having same problem, I believe this may be part of the web hacks that have been going on. Their software has been compromised, seems to be affected through user control settings.

that would be  new route (I think) for attacking security software...... attacking the definitions delivery system..... with out those, the software is about as useful as a solar powered flashlight