Jump to content

exile360

Experts
  • Content Count

    27,507
  • Joined

  • Last visited

Everything posted by exile360

  1. Greetings, Please do the following so that we may take a look at what's going on with your Malwarebytes installation to try and troubleshoot the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  2. Greetings, There are a couple of possibilities. First, be sure that when toggling a setting in Malwarebytes that you simply click on the switch/slider to enable/disable the setting; don't click on it and drag it. If you click and drag the switch then it is likely to not actually change the setting as it should (this is a known issue with the Malwarebytes UI). So to see if that's the cause of the issue, please toggle the setting off again just by clicking on the switch once, then re-enable the setting by doing the same thing; just click on it once (don't click and hold/drag it), then restart your system to see if it now starts correctly. If that didn't resolve the issue, then there is another possible cause. There is a new feature in Windows 10 called Fast Startup that may be at fault. This feature has been known to cause problems with Malwarebytes as well as many other programs and even some hardware devices and their drivers. To see if this is the issue, first check to see if Fast Startup is enabled, and if it is, disable it and reboot your system to see if that fixes the problem. Instructions on how to check the setting as well as how to disable it can be found in the articles here as well as here. If the problem still persists then please do the following so that we may check the status of your system and Malwarebytes configuration to troubleshoot the issue further: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary, please provide the requested ZIP file. Thanks
  3. Greetings, I don't know if they are having problems on the backend/cloud side of things or if they've simply made changes to how and what information is displayed, however the best way to seek assistance with this issue would be to contact Malwarebytes Support directly via the form on the bottom of this page as they have direct access to the licensing system. In the meantime I've made a note of this issue and will report it to the team in case it is some kind of bug with the licensing system or a changed/removed feature so that they might fix or consider restoring the former functionality. Just for info, another user reported the same issue here. Please let us know if there is anything else we might assist you with. Thanks
  4. I'm glad you were able to resolve the issue. Just for reference for anyone else who may come across this topic with a similar problem, you can sign up at My.Malwarebytes.com (accessible via the My Account feature in the Malwarebytes software) by following the instructions in this support article and you should find the information in this support article as well as this support article to be helpful for managing your licenses and devices including deactivating old devices/installations and resetting your license key(s), and if you continue to have issues or those links don't fully resolve the problem then you may contact Malwarebytes Support directly using the form on the bottom of this page and they will assist you as soon as they can, including looking up lost license info, resetting license keys/activations and managing license key and account information (such as revising your email address for your account/license). If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  5. If you suspect you may be infected then please follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats as soon as one is available. If you would prefer to work in private rather than posting logs and info publicly then you may contact Malwarebytes Support directly via the form on the bottom of this page and they will work with you via email to check and clean your system and answer any questions you might have.
  6. Yes, it's a very useful tool for sure Also, with regards to the software breaking after system restore, that's pretty much expected as the configuration files and databases are all in sync with the actual time/date, so when a system restore occurs it alters the time/date while restoring the files from a previous time which breaks that synchronization. Usually this can be fixed by simply running the installer for Malwarebytes 3 again and installing it over the top of your existing installation so that you can still retain any items in quarantine, logs and customized settings. Anyway, if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  7. Greetings, The free and trial versions of the product (as well as Premium) all use the same installer, so you don't need any kind of license, key or trial to reinstall Malwarebytes. That said, to perform a clean uninstall of Malwarebytes you don't need to reinstall the product at all either as Malwarebytes provides a special tool for that purpose. To use the tool to clean off any remnants of Malwarebytes from your system just follow the instructions below (I'd recommend temporarily disabling your Controlled Folder Access to allow the tool to delete any files/folders belonging to Malwarebytes that might be in protected locations otherwise Windows probably won't allow them to be removed): Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system. You'll be prompted to reinstall Malwarebytes after that, but since you don't want Malwarebytes installed just opt out of it.
  8. Greetings, Thanks for the suggestion. I will be sure to report this to the team for review and consideration. It's possible that there is some kind of bug/issue with the system causing it to fail to populate existing installations automatically, but otherwise if they did change it, I will request that they return this functionality if possible. If you have any further suggestions or feature requests please don't hesitate to let us know. Thanks
  9. Yes, the automation in that tool definitely makes the job of performing a clean install much easier than having to dig through folders and the registry to seek out any remaining traces and is also much safer (and potentially more comprehensive) than trying to use a third party tool such as Revo and the like. If there's anything else we might assist you with please don't hesitate to let us know. Thanks
  10. Greetings, Thanks for the suggestion. I definitely like this idea and will be sure to submit it to the team for review and consideration.
  11. Greetings, If you haven't done so already, please sign up at My.Malwarebytes.com to manage your license using the same email address you used when you made your initial purchase if possible. Instructions on signing up and getting started can be found in this support article. Once that's done, you should be able to manage your license, including resetting/removing previous activations to free up your license key using the information in this support article as well as this support article (I'd recommend using the 'Deactivate all' function mentioned in that last support article). Please let us know how it goes, and if you still can't get it working properly then please contact Malwarebytes Support directly via the form on the bottom of this page and they will assist you with the problem further and should be able to get it working again for you.
  12. You should be able to use both together and I don't know of any conflicts currently between the two.
  13. Based on the name of the domain it sounds like some kind of telemetry/tracking server, so I'm guessing this plugin submits data to that provider for a kickback of some kind, so basically it's a PUP. If you happen to have a link to the extension like from the Chrome web store, I'd suggest submitting it to Research for analysis.
  14. One additional note for users of Malwarebytes Premium; Malwarebytes has always provided extensive exploit protection for office applications, particularly components of Microsoft Office as they are known to be frequently attacked. The image below reveals this, showing several MS Office components/applications in the default list of shielded/protected applications which are monitored by the Exploit Protection component in Malwarebytes: Additionally, Malwarebytes also provides several advanced exploit protection features specifically for various OS components, MS Office applications, media players, browsers and other programs ranging from Application Hardening, Advanced Memory Protection, and of course Application Behavior Protection beyond the standard shields/protection provided by the core Exploit Protection component in order to provide additional layers of defense against malicious exploits.
  15. According to this ZDNet article Kaspersky Labs is stating that 70% of exploit attacks are targeting Microsoft Office vulnerabilities. This is rather surprising considering the shift over the past several years to exploits targeting the more popular Chrome browser rather than Internet Explorer/Edge. The image below from the article illustrates their findings: According to the article, the reason for this change revolves around the fact that these types of vulnerabilities are much easier to write exploit code for as they are far simpler than many other types of attacks and exploits and that they tend to be reliable as Office maintains backwards compatibility for older MS Office versions and document types/formats (this also means that having the latest version of MS Office doesn't necessarily make you any more secure). Kaspersky also warns that one of the primary reasons these attacks keep occurring is due to the release of extensive details an POCs from security researchers and code testers who discover and document these vulnerabilities, publishing their findings for the whole world (including the bad guys) to see. Here's a small snippet from the article expressing this point:
  16. Greetings, You may do either. The tradeoff is that if you leave both enabled it obviously impacts performance to an extent (though we do have many users running both in real-time and they have reported that performance is still pretty good even with both programs active); if you disable Windows Defender then obviously you sacrifice that additional layer of protection, and while Malwarebytes alone should be sufficient, having a backup is a good idea in case there is ever an issue that causes Malwarebytes to stop functioning just for the sake of peace of mind. Either way your system's performance shouldn't be hindered much as both programs are generally fairly light on system CPU load. I hope this answers your questions but please let us know if you need more information and if there is anything else we might assist you with. Thanks
  17. Greetings, It's neither. The software just needs to be installed and check in with the licensing server to activate the lifetime license on the new build. Once installed, if it didn't pick up the lifetime license, then go ahead and click the activate button and enter your ID and Key in the appropriate spaces and it should then enable all of the Premium features again. If you have any problems or it doesn't allow you to activate the software then I'd suggest signing up at My.Malwarebytes.com and managing your license there. You'll find instructions on how to do so in this support article and you'll find further information on managing devices and licenses in this support article as well as this support article. If you still have trouble with the license then you should contact Malwarebytes Support directly and they will assist you. You may do that by filling out the form found on the bottom of this page. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  18. Greetings, Yes, the tool does include a clean install function. For installing a new version over the top of an existing version you can just run the installer for the new build, however if you wish to perform a clean install then follow these steps to do so: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  19. Yeah, this was one of the compelling new/modern 'features' that kept me running Windows 7. Windows 8, and especially 10 seem to be nothing more than a Microsoft marketing/telemetry machine rather than a functional operating system.
  20. Greetings, Please try again and see if it is working now. If the issue still persists then please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  21. Nope, it should be 3. The third one will be found under HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\incredibar.com, at least going by the 3 detections shown in your ADWCleaner log. I'm sure those two will be sufficient though.
  22. Greetings, That is odd. Do these messages usually occur shortly after starting the system up or waking it from sleep or do they just occur occasionally randomly even after the system has been running for a while? I ask because it could simply be an issue with a delay during startup where the two programs take a little longer to load causing Security Center to warn about their protection being disabled. If that is the issue then it could be caused by a feature in Windows 10 called Fast Startup. It has been known to cause issues with Malwarebytes and other programs in the past. You can check to see if it is enabled and also learn how to turn it off by reviewing the information and instructions here as well as here. If that does not resolve the issue then please do the following so that we may take a closer look at your installation and system configuration: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested ZIP file if the problem persists. Thanks
  23. Greetings, It is possible that this is actually being caused by the browser itself. Malwarebytes is configured by default to block VBScript in Internet Explorer so whenever IE tries to load vbscript.dll it will trigger the block/alert. I have had this happen in the past with several Windows installations where for whatever reason the browser would sometimes attempt to load that DLL even though Microsoft has deprecated VBScript in IE meaning it shouldn't load, but something in the browser under certain conditions causes it to attempt to load the file anyway which triggers the block/alert from Malwarebytes. That said, if there are any other signs of infection or you just want to make certain that the system is clean then please follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information from the last link by clicking here and one of our malware removal specialists will assist you in checking the system for any threats and guiding you in removing them if found. If there is anything else we might assist you with please don't hesitate to let us know. Thanks
  24. Greetings, I've requested that a forum administrator take a look and assist. They have access to the control panel for the forums and should hopefully be able to figure out what's going on and get the issue corrected for your account. Thank you for your continued patience.
  25. You're welcome Good luck, and I hope that the issue is resolved quickly.
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.