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exile360

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Everything posted by exile360

  1. Yes, I'm sure that if the Devs can fix the problem then they will. In the meantime, if you wouldn't mind providing diagnostic logs to help in documenting and replicating the issue that would be very helpful. If you are willing, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  2. Greetings, Did you already try disabling Self-Protection located under Settings>Protection beneath the Startup Options section (it's called Enable self-protection module) to see if that makes any difference when Malwarebytes is in Premium mode?
  3. Yes, block events are logged and may be accessed via the cloud console by the administrator of your network who manages your clients. This is for several reasons, not the least of which is to help determine when a breach has occurred by revealing patterns of several block events/detections etc. so that they may investigate what's going on with a particular endpoint and remove it from the network to prevent malware from spreading if necessary.
  4. You need to contact the ecommerce partner/billing vendor that handled your subscription purchase (Cleverbridge or Avangate) and their contact information is included in the article. From the article I linked to:
  5. Thank you for documenting this issue. I will see that this information is brought to the QA and Product teams for further analysis.
  6. Greetings, I'm sorry that you are having trouble with Malwarebytes, but hopefully we will be able to get you fixed up. First, please provide us with logs so that we can let the Developers know what is going on in case it is a bug that they need to fix with the software: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once you have the logs go ahead and do the following: Run the Malwarebytes Support Tool again and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then if you want Malwarebytes installed allow the tool to do so when it offers to on restart, or by downloading and installing the latest version from here but if you just want Malwarebytes off of your system then skip the reinstall step and Malwarebytes should be gone Please let us know how it goes and if you have any trouble. Thanks
  7. You're welcome, it's a great tool. It even lets you do benchmarks and compare them with others online if you choose. It even shows you details on voltage, current and temperature so you can see when the CPU is being throttled for any reason which helps with making sure your OC settings are stable/make sense.
  8. Thanks for the suggestions, I will submit them to the translation team.
  9. I'm the former Product Manager for Malwarebytes and I haven't enabled Self-Protection in over 2 years, that's how confident I am that it isn't needed. I believe that if any threat is able to get past Malwarebytes, that Self-Protection wouldn't do you any real good and you'd need to resort to other tools like the Malwarebytes Anti-Rootkit Beta etc., but more than that I'm that confident that no threat would get through in the first place thus rendering Self-Protection moot. I cannot speak for the staff as I'm no longer Product Manager, but I know a lot about the internals of Malwarebytes as well as the methods used by the Research and Dev teams and I am very confident that no major threat will get through as long as you keep Malwarebytes up to date and its protection active (especially Anti-Exploit, Web Protection and Malware Protection as those are by far the most proactive components along with the recently added signature-less anomaly detection engine that uses some serious kung-fu to detect unknown threats).
  10. Lifetime keys haven't been available for purchase for at least a year or more now to my knowledge, so be cautious about purchasing any licenses that claim to be lifetime keys on the web from outside sources as they may end up being blacklisted if they aren't legitimate (i.e. pirated keys or created by key generators etc.). This is also part of the reason you can't enter a lifetime key into the portal. The My Account portal as far as I know only supports subscription licenses using the new key format (FYI, Kaspersky doesn't offer lifetime licenses either, so their keys will only be for subscriptions the same as those supported by the Malwarebytes portal).
  11. They probably need an appropriate translation that fits in the space provided without overlapping in order to fix it. Unfortunately that isn't always possible.
  12. Joy, OK, that definitely gives me some ideas. Two things, first is the fact that, at least the last I heard from the Devs, whenever Malware Protection is disabled it's never truly "turned off", instead it actually just goes into a sort of "allow all" mode so that nothing is detected as a threat. What this means is that if Malware Protection is the problem, then turning that module off probably won't do anything to help which makes me lean towards that as being the cause. I will petition them once again to change this, but at this time there is no known workaround short of exiting completely as you did. Second, while it isn't too likely, it is at least somewhat possible that the issue is that one of the other modules isn't fully terminating as it is supposed to. In order to test, please do the same test you did before where you disabled each module one by one, but this time instead of just disabling it then testing, reboot the system then perform your test to see if the issue is resolved. So again, start with Ransomware Protection, turning it off, then rebooting the system, then performing your test to see how performance is. Please do that one at a time for each module and let me know how it goes. Thanks
  13. OK, go ahead and re-enable Ransomware Protection then try disabling Malware Protection to perform the same test. Continue to do so with each protection component until you find one that eliminates the issue when disabled. If none of them do, then confirm that right-clicking the Malwarebytes tray icon and selecting Quit Malwarebytes does eliminate the problem. Let me know how it goes and which module is at fault etc. Thanks
  14. OK, that's the latest, so the issue must still be present. If you disable Ransomware Protection does that eliminate the issue?
  15. OK, and if you open Malwarebytes and go to Settings>About what does it show for Component package version:?
  16. Greetings, Unless I am mistaken, I believe this is normal because the tray's process is for the UI of Malwarebytes which displays interactive notifications from the protection components and scheduler along with the tray icon itself which also includes an interactive right-click context menu. The background components which aren't interactive such as the service (MBAMService.exe) does run as a background process as it should. I believe this is how it is supposed to be and is expected unless someone else from the staff can correct me.
  17. Greetings and welcome, For assistance with subscriptions, including disabling autorenewal please refer to the information in this support article. If there's anything else we can assist you with please let us know. Thanks
  18. I believe you have to click down to a specific log view/filter view on the left (where it shows the folders containing the various views/log types such as Windows Logs>Application, Security, Setup and System) and when you click on the one where the events are stored (most likely System based on the nature of these events since they're hardware related), you should be able to right-click on it and choose Save All Events As... then browse to a location where you wish to save it (such as your desktop) then create a name for it (like System Events) then choose whether to export display settings for it (which shouldn't be necessary for an English OS) then you can zip and attach the file here in your reply.
  19. You should check out Intel® Extreme Tuning Utility (Intel® XTU). It allows you to overclock by manipulating BIOS settings from within Windows, and the changes you make are reflected in your BIOS after you reboot. It allows you to store multiple profiles, including the system defaults in case there's an issue, and it automatically undoes any changes you make the moment the system crashes due to unstable settings so there's never a need to mess with jumpers on the board etc. Most of the settings are easy to understand and you can find tons of guides and advice online on how to use it and what each setting is and does and whether or not you should mess with it.
  20. Are you doing any undervolting on your CPU? That can be a good way to reduce heat when overclocking if your CPU can handle it (the better chips which come from closer to the center of the die tend to allow for more undervolting than the lower quality ones that come from further out, but getting a "good" one or a "bad" one is totally luck of the draw as Intel/other chip makers do not label those parts differently). Are you doing Custom scans? I ask because 11 minutes seems really long to me. My Threat scans are typically around 2 minutes or less, even with my older 4910MQ CPU which isn't as fast as your 6700K.
  21. It will preserve your license, but your settings will be lost so it would be a good idea to make a note of any customized options you've configured, including exclusions you've set etc.
  22. It's possible that one or more of the components/files wasn't updated properly and may still be an older version resulting in this issue. In order to documented for the Developers, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once that's done, go ahead and do the following to see if it corrects the problem: Run the Malwarebytes Support Tool once more Next, click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, be sure to reboot your system at least once after the installation is complete, then test to see if the issue is fixed or not. Please let us know how it goes and please provide the requested logs for the sake of our Developers so that they can troubleshoot the issue further in case it was a problem with the installer. Thanks
  23. Greetings, Yes, there have been several issues related to the Ransomware Protection component which have caused performance issues. Most of them should be corrected in the latest release published a few days ago. To make certain you have the latest version, open Malwarebytes and go to Settings>About and you should see the following information for Malwarebytes version: and Component package version:, but if you do not, then go to Settings>Application and click the Install Application Updates button and the latest should be downloaded and installed:
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