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Everything posted by exile360

  1. Greetings, I'm glad that everything went well with the upgrade process. If there is anything that we might be able to assist you with please don't hesitate to let us know. Thanks
  2. Greetings, If you weren't aware, Malwarebytes does have a version that you can deploy and manage remotely over a network using a central server to install the product, run scans, monitor for detection events, perform updates as well as program version upgrades this way you can manage and update them without having them access the web (only the central server would need to access the web to pull down database updates and new program versions). If you are interested you can learn more about it here and you can learn about Malwarebytes' other business offerings here if that doesn't quite suit your needs and you have additional requirements. It is up to you obviously; I just wanted to make you aware of them in case you weren't as it sounds like one of them might better suit your situation than running a large number of unmanaged clients without web access.
  3. Yes, Support will be able to add your lifetime key to your account so that you can manage both your yearly subscription license there as well as your lifetime license, but once that is done you will be able to reset and manage your licenses and devices on your own without having to contact Support so it will be much more convenient.
  4. Once you create an account at My.Malwarebytes.com and have your license keys there you shouldn't have any issues like this going forward as you'll be able to reset/manage your licenses without the need to contact Support which will make reinstalling, upgrading, and migrating your license key to new devices much easier. Right now it's just a matter of getting everyone's licenses into the new system and getting them signed up for accounts so that they can manage them.
  5. Greetings, If you haven't done so already, please sign up for an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible. Instructions on how to do so can be found in this support article. If you aren't able to use the same email address for some reason, such as it no longer existing or if you no longer have access to it then please try adding your license to your account manually by following the instructions in this support article. If that was successful, please try deactivating/resetting your license key using the Deactivate all function as documented in this support article and then you should be able to activate the software on your system once more without any errors. If that failed to resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again. I hope this helps, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  6. Greetings, It could just be an issue with the servers when trying to activate. Please wait a few hours before trying to activate again, and then try once more and it should work at that point. If it does not, then please contact Malwarebytes Support and they will correct the issue for you. You may contact them directly by filling out the form on the bottom of this page. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  7. Greetings, Please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and info by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats as soon as one becomes available. Please let us know if there is anything else we might assist you with. Thanks
  8. It isn't deliberate I assure you. It's just an unfortunate part of still being a growing company that has only been around since 2008. This most recent issue is actually due to them finally, after all these years, implementing a full and proper license management system. The transition is a bit rough for some unfortunately, such as yourself, but once everyone gets migrated over and has their My.Malwarebytes.com accounts set up with their licenses they will be able to manage, deactivate and migrate their licenses between devices without having to seek assistance from Support to handle it any more. The trouble is, getting all these legacy licenses into the system and validated can be tricky which is why so many users are having this issue. In the long run it's definitely worth it though, as it's far easier to manage licenses in the new system where you can actually see and control all of them as well as check to see where each is installed.
  9. Thanks for the info Imacri. I wasn't aware of this issue. They must have made changes to the way that RDP works in 10 for it to impact third party applications like that as I've never seen such issues with any other version of Windows and I've been disabling RDP since way back in the XP days.
  10. Good, I'd suggest signing up for an account at My.Malwarebytes.com if you haven't done so already. You can then add each of your licenses to your account using the method described in this support article and then you'll be able to reset your licenses on your own without having to wait on Support. If you have any trouble adding them, Support will be able to do it for you that way you'll be all set to upgrade your remaining devices without having to worry about them being blacklisted/not activating.
  11. OK, you will need Malwarebytes Support to help you then. Please contact them by filling out the form on the bottom of this page and they will assist you directly via email. They will be able to get your license working for you again. I am sorry that we were not able to solve the problem, but Support should be able to get it taken care of for you.
  12. It's OK, the original Malwarebytes' Anti-Malware IDs were formatted that way, so it would make sense for a license purchased in 2009 to be formatted XXXXX.
  13. I'm not so sure about that. Windows 10 has had its share of vulnerabilities lately, including some that didn't even impact 7/8 (or even XP for that matter), not to mention the fact that much of what can be done to immunize Windows 7 and earlier Windows versions against such exploits by disabling certain services, protocols and components can't be done in Windows 10 meaning that even though my Windows 7 system was immune from day 0 and prior to this and any other vulnerability exploiting the Remote Desktop protocol (and SMB; the component exploited by the EternalBlue exploit that was used to spread WannaCry, not to mention every component of file and printer sharing along with a slew of additional extraneous features/components), I would not be able to do the same to a system running Windows 10 so I'd be at Microsoft's mercy to discover any vulnerabilities and patch them before exploits for them are found in the wild. I like my odds much better with 7 given that fact since I don't have to wait on Microsoft to even be aware of such exploits/vulnerabilities, much less patch them. That said, most aren't quite as paranoid or knowledgeable as I may be with regards to Windows' internals, so I don't advise everyone to stick with 7. I still see 10 as a much greater risk to privacy and security though, given all its built in new 'features' for enabling telemetry collection and advertising, as I have no doubt they leave it with a much larger area of attack for potential remote vulnerabilities and exploits.
  14. Greetings, Please try clicking the Deactivate all link under your My Account webpage then wait a few minutes and try activating the software with your license key once more to see if that resolves the issue. If it doesn't, then please try waiting for a few hours and then try once more and then it should work. Please let us know how it goes. Thanks
  15. You're very welcome, I'm glad to be of service Yep, the Web Protection component works through a driver that runs directly in the network stack. It is controlled and monitored by the service (MBAMService.exe) as is the case for all of the protection components (one of the reasons Malwarebytes has so few processes in memory; a real advantage for remaining relatively light on resources/CPU).
  16. Excellent. The new build is out of beta by the way and has been released, so you just need to click the Install Application Updates button whenever you're ready, or you can download and install it directly from here.
  17. It's mostly just volunteers on the forums here. We assist with technical issues and the like, however resetting a license key requires direct access to the backend of the licensing system and for that you need a member of Malwarebytes Support. There are a few of them that do help on the forums here, but the quickest way to get a license reset is generally to contact them directly via the link provided and they'll contact you via email. They also might require information that should not be posted publicly such as your product key.
  18. Good, that makes sense. There is a function in Malwarebytes that alerts you if a scan hasn't been performed after a certain amount of time or if a scan has never been performed on the system. You might also check your scheduler to make sure that your scheduled scans are executing as they should be. I believe the client also updates its databases at the start of a scan so if the databases were too far out of date that also could have been the reason for the alert status. Either way I'm glad that you were able to resolve the issue.
  19. By the way, what does Windows show if you click Open Malwarebytes under the Windows Action Center notice about Malwarebytes? Does that launch any sort of Malwarebytes UI?
  20. It is quite possible that I am mistaken. I'm much more familiar with the consumer version than the business version, but I thought that the business version also had a main UI on the client side (for settings, manual scans, protection status etc.). The only info I could find on the Windows Action Center for the cloud managed solution is here and that just covers configuring Malwarebytes to register or not register with the Windows Action Center. That said, I would think there should be some kind of Malwarebytes UI active on your endpoints somewhere, likely under the Program Files or Program Files (x86) directory. The executable you're looking for should be named mbam.exe or something similar. If you can find and launch it, there should be some info about the current status of the various components to verify that they are all up and running and working properly.
  21. OK, what happens if you double-click on it or right-click on it? Still nothing? If so then there could be an issue with the client software and it may require reinstallation. You should be able to facilitate this from the cloud console if you aren't physically in front of the machine at the moment.
  22. Greetings, What does the status show in the main Malwarebytes UI? Does it show any protection components disabled or the database out of date or anything like that?
  23. Yes, that's expected. Web Protection loads directly into the network stack via WFP (Windows Filtering Platform; the same set of APIs used by the Windows Firewall); it doesn't rely on loading directly into individual processes the way that Exploit Protection does. To test it simply try to visit iptest.malwarebytes.com and you should see it blocked. You can also test by trying to ping the site via the ping command (Web Protection guards all network connections, not just your web browsers; this is also how it blocks malicious incoming connections from the outside).
  24. Excellent, I'm glad I could help. Please let us know if there is anything else we might assist you with. Thanks
  25. Very good, did you get a chance to test to see if things are any better with Web Protection in the new build? I'm curious to know if the issue was resolved as they did make a lot of changes and improvements to Web Protection in this release.
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