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Everything posted by exile360

  1. That's excellent news, I wasn't certain if the changes would impact Kaspersky compatibility or not, so thank you for confirming. I hope that these issues are resolved for everyone else as well.
  2. Greetings, Malwarebytes doesn't block any specific ports, however, if there is a specific server that the chat component uses and that server is in Malwarebytes block list then it could be what's blocking the connection. You can check this by right-clicking on the Malwarebytes tray icon and clicking Web Protection: On and then clicking Yes if prompted by User Account Control to temporarily disable Web Protection. Once that's done, try connecting and using the chat feature to see if it works. If it does, then it is the Web Protection component blocking it which means you should probably exclude the program from Malwarebytes web blocking to allow it to connect to any server that it needs to. If it turns out that this is the case, then here is how you exclude a program from Web Protection: Open Malwarebytes and navigate to Settings>Exclusions Click on the Add Exclusion button Select Exclude an Application that Connects to the Internet then click Next Click on the Browse... button then navigate to the location of the program's file/process that connects to the server that is being blocked and click once on it to select/highlight it then click Open Click OK and the process should now be listed in the Exclusions tab and should say Application Web Process under the Exclusion Type column
  3. Just FYI guys, a new build of Malwarebytes is also now available. Component update 1.0.374 which includes the fix for performance issues with Ransomware Protection at the very least, and possibly more (I don't know the full extent of fixes yet). If you don't have it already, you can open Malwarebytes and go to Settings>Application and click the Install Application Updates button to get it.
  4. Greetings, All you need to do is download and install the latest version from here then follow the instructions in this support article to activate your license again. If you have any trouble, let us know, but that should be all you need to do.
  5. Greetings, It's likely due to self-protection since Malwarebytes protects its files and processes from being modified or deleted in case of malware attack. If you open Malwarebytes and go to Settings>Protection and scroll down to the Startup Options section and disable the Enable self-protection module option, then delete the files, and if desired, re-enable self-protection to activate it once more.
  6. Greetings, Please do the following as there's some information not shown by the tool you ran that is essential to determining what might be wrong: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  7. There appears to be a bug where, if a thread has been moved to a different area of the forums, the area where it was formerly which contains the <- link to the now moved topic will always show in bold as though there remains at least one unread topic in that area even though I've viewed every thread in that area, including the thread which has been moved: The only way to force it to show the area as read is to use the Mark forum as read function which shouldn't be necessary.
  8. If you are referring to website blocks, then that's even easier. After a website is blocked, if you right-click on the Malwarebytes tray icon you'll see an entry for the most recently blocked site which says Add Web Exclusion for <website that was blocked> and if you click on it, the blocked site will be added to your exclusions so that Malwarebytes no longer blocks it. Here's an example:
  9. It's typical for the number of items scanned to jump suddenly following the memory scan phase. This is because immediately after items in memory are scanned, Malwarebytes checks startup and registry locations which are checked very quickly, particularly since the registry isn't actually composed of physical files, but is in reality just a database so checking many registry items goes by very quickly. That's why the items scanned jumps suddenly when it completes the memory scan and gets to the file system scan. You can check this yourself by observing the phases listed in the Scan tab during the scan. You'll see it go through the memory phase then very quickly get through both the startup and registry phases and then commence the file system phase.
  10. You're very welcome, if you need anything else please let us know. Thanks
  11. Greetings, The exclusions.txt file isn't the list of exclusions displayed in the Malwarebytes user interface in the Exclusions tab. It's a set of internally whitelisted programs to prevent false positives. That's why nothing shows up in the Exclusions tab even though there are items listed in the exclusions.txt file.
  12. Yeah, I'm not a fan of it when apps force dependencies on you like that, be it JRE, .NET, MS Visual C++ versions etc. because you end up with a lot of additional components installed, and when you remove the applications that installed them they do not remove those other components with them, so if you don't keep track of what installed/required what, you can end up with tons of stuff on your system that you don't really need. The reason they don't remove it is because it's always possible for you to install some other program later on which also requires that version, and if they removed it during uninstall that would break the other application(s) that depend on it. I get the logic, but it's still quite frustrating and I'd prefer that MS manage it better than they do. For example, if it would list which currently installed applications actually depend on a specific version of .NET/Visual C++ runtime files etc. that would be very helpful and make it manageable instead of just having to leave everything on there the way it is now. Something like the way they handle most services where it shows you the dependencies for each service so that you know which other services are required for it to run. Something like that for these runtime files and other components would be very useful.
  13. Greetings, If you open Malwarebytes and go to Settings>Application then scroll down until you find the Windows Action Center section and select Never register Malwarebytes in the Windows Action Center then restart your system, Windows Defender should turn itself back on again and you may then use both applications in real-time if you wish (Malwarebytes is designed to coincide with an active antivirus, including Windows Defender). Also, if you do not wish to use the free trial of Malwarebytes Premium you can follow the instructions in this support article to deactivate the free trial and revert Malwarebytes to the free, on-demand only version (you will still retain a single scheduled daily scan, but all protection features will be deactivated).
  14. There was maintenance being performed on the update servers earlier which is why this occurred, it wasn't just you who experienced the issue. It happened on my own system as well, along with pretty much every other Malwarebytes user while the servers were down, but they're back up and running now so the issue should be gone.
  15. There are a few different issues with your approach, but with that said, there's absolutely no reason at all that Malwarebytes shouldn't work perfectly fine installed in a different folder, or even on a different drive from Windows. In the past, with many 1.x builds of Malwarebytes Anti-Malware this was a problem, but today, with the current version of the product, it absolutely should not cause any issues at all, and if it does, then it is a bug and should be reported so that our Dev and QA teams can investigate. Now, with all of that said, there are a few issues with your approach of installing software on a separate drive, especially certain specific types of software like security software that make it more likely that if you ever do have to restore from an image, things won't be as pristine as you might think or might desire (I know this from personal experience having long used similar techniques myself, and preferring portable applications installed on a separate partition from Windows when possible). First is the registry. Most applications, including Malwarebytes, store at least some configuration settings in the registry, and whenever you create an image backup of your system drive you have no choice but to back up the registry hives with it (refer to this for more info). Also, specifically with regards to security software, and this is just as true of Malwarebytes, several drivers are often stored in the System32\drivers folder and these files cannot be moved/installed to a different location, so they will always reside on the same drive as the active Windows installation. Also, because Malwarebytes stores a few of its settings in the registry but stores the vast majority within config files within the ProgramData folder (also located on the same drive as Windows, at least by default), if one were to perform an image restore or even just a more standard System Restore, it is very likely that you'd end up having to reinstall Malwarebytes due to the synchronization issues that would occur due to differences in the current date/time information and other factors. You also must consider that, if it really comes down to it, would you have a reason not to have Malwarebytes installed following an image restore, especially when Malwarebytes has a fairly clean uninstallation as it is and even provides a clean uninstall utility specifically for that purpose, and it works even if the Malwarebytes uninstaller is broken or missing. You also should consider that if it is a function of attempting to save space on your primary drive for some reason (like attempting to keep boot times fast etc.), the files stored in Malwarebytes program directory are currently around 150MB, at least on my system with the latest version, yet its data folder is around the same size, so moving the program folder still leaves an equal amount of space on the system drive, not including the drivers in System32\drivers. Also, with regards to drive activity, the data folders are modified far more frequently than the program directory since that is where the signatures, logs, settings and quarantine are stored, so if drive wear is a concern you'd be better off leaving Malwarebytes installed on C: and moving the ProgramData folder elsewhere (and this is true of most other apps as well). Now, with all of that said, again, there is absolutely no reason that you shouldn't be able to have Malwarebytes installed on a separate drive/partition, I just wanted to make sure that you have the entire picture because while one might think that changing the primary installation directory for a program ensures that it won't occupy much (or any) space on their system drive, it is unfortunately the case that this is often not true due to additional files and data which are stored elsewhere, especially with applications like AV/AM products which tend to store a lot of data, including logs, signatures, drivers, quarantined threats and other data in other locations on the system drive so installing it elsewhere is nowhere near the same as using a portable application, which I'm guessing is sort of the goal here, where you're basically trying to keep the Windows drive as clean of third party content as possible, which is perfectly understandable as it's something I strive for myself (not to mention that it's a lot quicker and easier to wipe/restore a system when most of my apps are portable and thus require no re-installation/re-configuring following a system format). I just know from experience that, at least with Malwarebytes due to the sync issues, it can often be more trouble than it's worth, though you may not find this to be the case. As for theories about why programs install by default to the Program Files directories, that's quite simple, and it has nothing to do with attempting to generate any support calls: it is because it is Microsoft's recommendation to developers that they store their files there, just as they recommend specific locations in the registry be used for an application's settings, and while not all applications necessarily follow these recommendations, most do, however as I said, you may install Malwarebytes in a different location if you wish, though the majority of activity actually takes place in its data folder as I mentioned previously. Apologies for the massive "wall-o-text", but I figured I'd be thorough just to explain why it is the way it is and hopefully inform you about a few more details you may not have been privy to which might prove helpful, especially if you do want to minimize activity on your C: drive.
  16. You can use wetransfer.com, they allow files up to 2GB in size. Just upload it there with the Send as option set to Link and once it's uploaded post the link here in your reply (to get to the options you must click I Agree then click the ... button).
  17. Greetings, If you believe it's a false positive then please create a post about the specific site being blocked after reviewing the info here as well as here then create your new topic in that area by clicking here. Also, in the meantime if you want to allow your game to connect without being blocked and without having to whitelist the site completely you may do so by opening Malwarebytes and going to Settings>Exclusions then clicking Add Exclusion and selecting Exclude an Application that Connects to the Internet then clicking Next then using the Browse... button to navigate to the location of the EXE being blocked (in this case, D:\Documents\Wargaming.net\GameCenter\wgc.exe) and Malwarebytes will no longer block any of its connections, though other programs on your system including your web browser will still be blocked from connecting to the site. This way, if there is anything harmful on that server, you won't have to worry about becoming infected by it (often times servers are shared, and while the game's content and connections may be perfectly safe, some other site hosted on the same IP address/server might be malicious and could infect your system if you were to visit it with your web browser).
  18. Yep, the free trial reverts in to the standard free version after the 14 days. That's how they do the installer now, so that everyone can try out the Premium version's features for a while to decide if they want to purchase it or not. Also, if you decide that you just want the free version and don't want to wait through the full 14 days you can always use the Deactivate Trial button located on the My Account tab at the top. And you're very welcome, I'm glad I was able to help
  19. Greetings, It looks like the WMI service is having issues and that's why Malwarebytes won't run since it's one of Malwarebytes' dependencies (it's also used for System Restore in Windows and other system components of the OS as well as other software). To fix it, please do the following: Please open an administrative command prompt by clicking START and typing services.msc and pressing Enter In the Services window, scroll down the list until you find Windows Management Instrumentation and double-click on it Make certain the Startup type: is set to Automatic, and if it isn't, set it to Automatic via the provided drop-down menu then click Apply and click the Start button to start the service. If that failed or the Windows Management Instrumentation service was not listed, proceed with the following: Tweaking.com Windows Repair All-in-One Download Tweaking.com Windows Repair from here and install it or if you would prefer, you may instead download and extract the portable version from here Once installed or extracted, launch Repair_Windows.exe Click on the Repairs - Main tab Click on the Open Repairs button Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED Now, click the checkbox next to Repair WMI so that it is checked Click on the Start Repairs button at the bottom Once it completes, allow it to restart your system Once that's done, see if Malwarebytes now works properly.
  20. Greetings, Based on what I've seen reported so far, only the Kaspersky Safe Money browser plugin and Malwarebytes Web Protection components are affected by this compatibility issue. More info can be found in the following threads: https://forums.malwarebytes.com/topic/230714-malwarebytes-vs-kasperky-and-compatibility-issues/ https://forums.malwarebytes.com/topic/221850-conflictsif-any-with-kaspersky/ https://forums.malwarebytes.com/topic/230345-kaspersky-19-not-compatible-with-malwarebytes/ https://forums.malwarebytes.com/topic/230311-web-protection-and-kaspersky-internet-security-19/
  21. Greetings, Thanks for reporting this. If you are willing, there is some information that would be very helpful to the Developers to diagnose this issue. If you would, please do the following: First, please create diagnostic logs to provide details on your current Malwarebytes installation and environment: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Next, please provide a memory dump of MBAMService.exe while the scan is stuck: Create Process Memory Dump using Windows Task Manager on Windows Vista/7/8/8.1/10: Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control Click on the Image Name column near the top to sort the list of running processes by name Locate the MBAMService.exe process and right-click on it, selecting Create Dump File Wait a moment while Windows creates the dump file Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\MBAMService.dmp Navigate to this location and right-click on the MBAMService.dmp file and choose Cut Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste Right-click on the MBAMService.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder Attach the MBAMService.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply And finally, provide a Procmon log of the scan: Create a Process Monitor Log: Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created and type MB3 Log in the File name: box and click Save Exit Process Monitor and open it again so that it starts creating the logs Open Malwarebytes and perform a scan. Once it freezes or locks up, let it run for a bit longer then terminate the scan Close Process Monitor Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder Please attach the Logs.zip file you just created to your next reply, or if it is too large, please upload it to WeTransfer and provide us with the link to the file I understand if you don't have the time to do all of this, but any of this info that you can provide might be helpful if you are willing. Thanks
  22. I don't want to presume too much, but Ron (AdvancedSetup) has been a member of the Malwarebytes forums since 2008, so that's 10 years that he's been on these forums, much of that time as a dedicated helper assisting users with their issues including working many of the malware removal threads which tend to consist of lots of back-and-forth instructions and questions between the helper and the infected user, not to mention all of his posts in all of the other areas of the forums where he helps people seeking support (including this area, obviously, among others). So with all of that work assisting users/customers of Malwarebytes, it adds up pretty quickly.
  23. As dcollins mentioned, you may be able to identify it more easily if it's been cataloged in Malwarebytes online threat database located here. Just search for the vendor name and if it is listed it should provide you extensive details on what it is and the reason it's being detected. Here is an example. The same goes for actual malware detections and blocked websites. If the Research team has added an entry for it then you should be able to find out lots of detailed info on the detection, including what it does and the reason it is detected.
  24. Did you try running any of the other tools/scans I suggested? The "Cannot connect to service" error actually has nothing to do with internet access. It's an error message that Malwarebytes displays when it is unable to run its service which is basically one of its processes. You can open Services.msc again and look for Malwarebytes Service and make sure it's started and set to Automatic as well and then try running Malwarebytes once more to see if that resolved it, but if it's an infection blocking it, then one of the other tools I suggested should help. That said, if you really just want to reformat the drive then you should only need to insert the disc and then restart the system and press a key when prompted to boot from the disc then follow the onscreen instructions to reinstall Windows, but as I'm not too familiar with Windows 10 myself I wouldn't want to give you bad information. I'd probably still advise that you ask for help with that in the malware removal area as I'd rather not accidentally give you any wrong information that might do more harm than good so it would be best to seek assistance from one of the specialists there. They can help you clean the system or provide detailed instructions on reformatting the system if that's what you'd prefer to do.
  25. You should be able to just download them and run them. In the case of the BIOS update it should include instructions on what to do and how to do the upgrade. For the wireless driver you should be able to just download it then double-click on it to run it and follow the onscreen instructions.
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