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Everything posted by exile360

  1. Yes, it should be the same for all those affected. While I don't know all of the technical details, it appears that there's a problem with the driver not shutting down properly when the shutdown command is called which results in the error, however I haven't seen any reports so far of it impacting performance or stability in any way so it seems to be a minor issue and I expect it will be corrected in the next release (the affected version is the recently released 3.6.1).
  2. If you use the Immunize function in Spybot Search & Destroy or Spywareblaster then these are false positives. You can verify this by checking the registry entries. If they show the value data as 4 then they are FPs as zone 4 is the restricted zone. You can learn more by reviewing the information on this page. If these entries were set to 2, meaning the trusted zone, then they would not be false positives, however there has been a longstanding known issue with ADWCleaner detecting these types of entries. Most were corrected in the last 2 releases however it appears that some of them still linger (assuming they are configured to 4 on your system). The following is a quote from the Microsoft page linked above:
  3. That's correct. In fact, you can test this yourself if you wish. Aside from verifying that the Chameleon driver is running, you can also try terminating any of Malwarebytes' processes via any tool such as Task Manager and you should receive an "access denied" error from Windows (you won't see this error if self-protection is disabled and it will allow you to terminate them if self-protection isn't running which you may also verify if you wish).
  4. I just confirmed this issue on my own system running the latest build (3.6.1). I will report it to the Product team. If you come across any additional issues please let us know. Thanks
  5. Greetings, Until one of the Research team members responds, I believe I can offer some additional information that may prove helpful. I looked up the IP address of the sites being blocked and found a listing for it here on hpHosts which is a site run by members of the Malwarebytes Research team and includes a lot of the same information used for the Web Protection component in Malwarebytes 3: https://hosts-file.net/default.asp?s= I also checked the IP address itself by pinging it and discovered that Malwarebytes is actually blocking the IP address (, not specifically your newly registered domains meaning any site hosted on that IP address will be blocked unless the Research team makes an exception (which they are likely to do if either the server is no longer a threat, if it is a false positive, or if there is a way to block the malicious content found on that server without blocking your specific domains as well however I do not know what course of action they can or will take so we'll have to await their response).
  6. Yep, that's exactly right. And this is the same reason that when you have a normal AV installed, that if, for example, you disable its HIPS component or some other ancillary protection component included in the product, Windows Security Center/Action Center will most likely not display any notification/prompt or change its status. It only checks for whatever the vendor reports as the primary "malware protection/detection" component (usually called "virus protection" in most AVs, though some have modernized their terminology and now more accurately refer to it as "malware protection") and whether or not databases are up to date as well as whatever module the vendor reports as their "anti-spyware" component (if they have such a dedicated module and if they are reporting to the Security Center/Action Center as both an AV and AS solution). The same goes for firewalls for example in Internet Security suites and the like if they have Windows monitoring their firewall status. It lacks the granular monitoring capabilities to report on modules outside of its very basic 3 types of protection so for a product like Malwarebytes which uses several diverse layers of defense in a single solution/product, Windows' monitoring capabilities aren't really that useful, especially since the Malware Protection component in Malwarebytes really isn't the most proactive/effective component in its arsenal, especially given how prominent exploits are today as a primary infection mechanism for virtually all types of threats now, be they standard Trojans, rootkits, spyware, and of course ransomware, which has also become quite common.
  7. By default (unless you disable them) Malwarebytes will also notify you from the tray whenever it is out of date or any protection component is disabled. I believe the interval for databases to be considered outdated is around 24 hours and this is the same duration that Security Center/Action Center would use to determine whether it's up to date or not.
  8. You're welcome For what it's worth, the last I heard they did plan on adding the ability to use custom block lists eventually, however it hasn't been implemented yet. In the meantime using your HOSTS file is a reasonable alternative (I use a rather large one myself, in addition to Malwarebytes). Just note that if you do end up going the HOSTS route, that if you end up using a large HOSTS file (in the neighborhood of hundreds or thousands of entries or more) then please be sure to disable the DNS Client service otherwise you'll have major system performance issues. It's not an essential service anyway; it's primarily used for DNS caching which is completely optional and doesn't go well with a large HOSTS file resulting in massive constant CPU usage unless you disable the service. You can learn more about it here.
  9. Hehe, not my pockets, at least not any more I only use AT&T DSL now and have no complaints (except that it isn't fiber, but at least I get around 7 megabits instead of the 6 I actually pay for/which is the highest they offer; used to get around 8 but it wasn't super stable so the techs at AT&T fixed it, and while I did lose a bit of speed downstream, it is perfectly stable now and my upstream speed is 2~3 times what it used to be).
  10. Yeah, I freaked out today when my phone suddenly made that annoying sound and immediately killed it after seeing what it was then took to the net to find out what was going on. A useful tool in a real emergency I suppose. I just hope they don't start doing regular tests of it as frequently as they used to on my former cable provider (I cut the cord years ago, so no idea how it is now) which used to be at least 2-3 times a week (even though they always claimed it was only weekly).
  11. You may also find the following links to be of use. They cover everything from registry cleaners, to system optimizers, driver updaters, tweaking tools and many others as well as some common PC performance myths: https://www.malwarebytes.com/pup/ https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/ https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/ https://blog.malwarebytes.com/threats/registry-cleaner/ https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/ https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/ https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/ https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/ https://decentsecurity.com/#/registry-cleaners/ https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/ https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/ https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/ https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/ http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/ https://computer.howstuffworks.com/question1751.htm https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/ https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/
  12. Looks like they list some of the new features here.
  13. Greetings, I personally use Simple DNSCrypt, however do keep in mind that it isn't a VPN and is only a tool for guarding your DNS requests against man-in-the-middle attacks and to keep ISPs and others upstream from determining your identity. I haven't used a VPN personally however I've heard (from Linus Tech Tips mostly, so maybe not the most reliable info since they're paid to promote it) of TunnelBear and I've seen a few members of the forums here mention HotspotShield before, though do keep in mind that most VPNs will either be paid or ad supported so that's a factor if saving money is the priority. You might check with Wilders Security Forums to see what the opinions there are, particularly in this section which is dedicated to privacy tools like VPNs etc. There are also browser plugins that can help with different aspects of privacy, including ad blockers as well as some that block specific privacy threats like Easy WebRTC Block. Malwarebytes even has their own browser plugin which is currently in beta and is available for Chrome and Firefox that blocks many ads as well as tracking servers in addition to the usual malicious content. It's free at least while in beta (I don't know what they plan to do after that, i.e. whether it will become a part of Malwarebytes Premium etc.) so it's worth trying, especially since it also has behavior based blocking abilities that allow it to block tech support scam sites and certain other threat types without relying on a database to do so (although it does also use block databases for known malicious sites). You might also consider using something like TOR which is based on Mozilla Firefox, so you might even be able to use some of the same plugins there, including the Malwarebytes browser extension beta (unconfirmed, but it's possible as I understand it). You'll find more info on the Malwarebytes browser extension beta at the following links: Chrome Firefox I hope this helps.
  14. Greetings, Please refer to the information found in this support article as it provides guidance on who to contact to cancel your subscription. If there is anything else we might assist you with please let us know. Thanks
  15. Greetings, Unfortunately custom block lists are not an option in Malwarebytes at this time so you'd have to use an alternate means to block the site in question such as your HOSTS file or firewall. Also, if you are running Windows 7 or newer then a new version of Malwarebytes is available, version 3.6.1, and you may install it by opening Malwarebytes and navigating to Settings>Application and clicking on Install Application Updates. With that said, if you believe the site in question is malicious then you may report it to the Malwarebytes Research team. To do so, first please read the information in this topic then create a new thread containing the appropriate information in that area of the forums by clicking here and they will review your submission to determine whether or not to add it to the block list for Malwarebytes. If there is anything else we might assist you with please let us know. Thanks
  16. Greetings, Is this happening when Malwarebytes is running a scan, or does this happen any time that Malwarebytes protection is enabled? If it is only during scans then it may help to open Malwarebytes and go to Settings>Application and under Impact of Scans on System enable the option Lower the priority of manual scans to improve multi-tasking.
  17. Disable Fast Startup and then reboot and see if Malwarebytes starts up normally (it should). The issue is due to the way that Fast Startup works. It unfortunately keeps a lot of things still loaded into memory like the registry hives and some drivers which means that many of the startup routines that would normally occur during a normal boot don't happen when Fast Startup is enabled, and this includes some of the routines that would trigger Malwarebytes to start so the end result is that you start your computer and Malwarebytes isn't running. This issue affects many different programs that run at startup, not just Malwarebytes, and I would highly recommend keeping Fast Startup disabled for this reason because it can quite frankly be rather unstable. Here are a couple more links on the subject that provide additional information: https://www.windowscentral.com/how-disable-windows-10-fast-startup https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/
  18. I'm not sure if it alerts him when you put his name in bold like that as the forum software might not recognize it as the alert command. @dcollins please continue to assist this user when you can. Also, just in case he is away like on vacation or something I will also alert another member of his team to take a look: @nikhils if dcollins is unavailable, could you please take a look? Thanks
  19. Greetings, Do you have Fast Startup enabled? The reason I ask is because this feature (available in Windows 8/8.1 and Windows 10) is known to cause issues with some software, including Malwarebytes, which may result in undesirable behavior including failing to launch on startup like it is supposed to. You can check by following the instructions found on this page.
  20. You're most welcome If there is anything else we can answer for you or assist you with please let us know. Thanks
  21. That's a very reasonable use case. Also, thanks to self-protection which is enabled by default, even in an admin account, if access were password protected, no one would be able to terminate Malwarebytes without the password (short of uninstalling it completely) because the self-protection driver would prevent tools like Task Manager from being able to terminate the Malwarebytes service and processes from memory.
  22. Sounds good, yes, I'm anxious to hear if the new 3.6.1 release corrects this issue or not. Please keep us informed on how it goes. Thanks
  23. Greetings and welcome, Up until about 3 years ago Malwarebytes offered lifetime licenses and then switched over to a yearly subscription licensing model. If you purchased a lifetime license you were grandfathered in to the new system so that you could retain the lifetime protection you were promised when you purchased it. If you purchased any additional licenses after that period they would be on an annual subscription basis. If you have only ever purchased 1 license then I do not know why it is showing 2, however the only way to find out would probably be to contact Malwarebytes Support directly via the options found on this page as they have direct access to the licensing system and should be able to assist you in looking up the history of your license keys/subscriptions to determine when they were purchased and where they came from. If there is anything else we might assist you with please let us know. Thanks
  24. Excellent, you should receive a response soon, most likely sometime tomorrow depending on how big Support's ticket queue is at the moment.
  25. It could be an issue with the license validation system. The Malwarebytes Support team has direct access to that system so they should be able to determine what's going on with your license and get the problem corrected.
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