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Everything posted by exile360

  1. Not a bad idea, at least in my opinion due to past issues, not to mention the fact that there are already known issues with it for McAfee users and possibly other as of yet undiscovered problems/incompatibilities. I would normally recommend installing the latest updates immediately, but given Microsoft's track record recently that's become a difficult recommendation to make.
  2. It is quite possible that the affected systems have been impacted by a known issue with some recent builds/releases of Malwarebytes where, due to an error in the upgrade install script the existing version of Malwarebytes is uninstalled as it should be in preparation for the new version to be installed, but it fails to actually launch and execute the installer for the new version once the uninstall of the existing/previous version has completed. This results in Malwarebytes being absent from the system until it is reinstalled manually. This has been corrected in the most recent releases, however users impacted by this who were unaware of it since it first occurred obviously would not have reinstalled the product and so they would not have the latest version, or any version on their systems. The latest version of Malwarebytes can be downloaded from here and going forward, assuming this issue does not show up in any future releases, it should remain installed unless removed deliberately by the user. If this is not the cause, for example if Malwarebytes is still installed but just isn't running on system boot then please do follow Maurice's instructions posted above for additional troubleshooting (and it may be helpful to do so anyway, just so we may try and verify that the scenario I indicated was indeed the source of the problem).
  3. You can simply leave it disabled, but theoretically we should be able to accomplish this fix without completely disabling Web Protection. I just wanted to verify that this module was indeed the cause. If your scanner uses a specific executable to function then you should be able to exclude it from Web Protection to allow the scanner to function while Web Protection is active. If you know what that file/process is called and where it is located (I assume it shows up in Task Manager whenever the scanner is active) then you should be able to exclude it according to the instructions under the Exclude an Application that Connects to the Internet section of this support article. If you have trouble finding it, then please make certain your scanner is active and do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes, and if necessary please provide the requested ZIP file from the Malwarebytes Support Tool so that I may help you track down the correct process to exclude. Thanks
  4. Greetings, If it is being caused by the same issue as last time then it looks like these are the culprits: Winsock: Catalog9 01 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 02 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 03 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 04 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 05 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 06 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 07 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 08 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9 24 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp.dll [767360 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 01 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 02 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 03 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 04 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 05 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 06 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 07 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 08 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) Winsock: Catalog9-x64 24 C:\Users\landi\AppData\Roaming\Netease\UU\uu_lsp64.dll [989568 2019-05-13] (网易(杭州)网络有限公司) It appears they belong to a program called Netease. Please try removing that and let us know how it goes. Thanks
  5. I don't know if this is related or not, but thought it might be worth mentioning that this may be occurring if Outlook is launching any iexplore.exe (Internet Explorer) processes silently in the background when Outlook starts up. A similar issue has been reported with some previous versions of Outlook here as well as here. If Outlook 2019 is doing something similar for some reason, that would explain the notifications from MBAE.
  6. Greetings, What happens if you just disable the Web Protection component in Malwarebytes? Does the scanner work then? To test, right-click on the Malwarebytes tray icon in the notification area near your system clock and click where it says Web Protection: On and click Yes when prompted by User Account Control. Wait about 30 seconds for it to fully disable the component (it has to unload the driver and block databases from memory) then test to see if the scanner now functions. Please let us know how it goes. Thanks
  7. Then you must not be using the trial at the moment. You can see the full details on deactivating the free trial for future reference in this support article. You can also verify what version you're using based on the window title. If it shows 'Malwarebytes Premium Trial' then you're using the free trial, if it shows 'Malwarebytes Free' then you're running the free version without the trial, if it shows 'Malwarebytes Premium' then you're using the licensed Premium version. I would also suggest doing the following so that we may attempt to diagnose why the software is running at startup: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  8. According to a Kaspersky Labs report, ASUS has yet again been the target of malicious hackers who have successfully distributed a backdoor (translation: the worst possible kind of infection you can have because it gives bad guys complete access to EVERYTHING in your system) through the bundled ASUS software updating application that ships on all ASUS PCs. This isn't the first time ASUS has been in the spotlight for having their bundleware hijacked, but hopefully it will be the last. Clearly something is rotten at ASUS in their security division, at least in my opinion, as their updater software was using plain unencrypted HTTP communication to perform updates rather than the much more secure encrypted HTTPS protocol. This flaw enabled hackers to hijack connections and distribute malware to ASUS PCs thus infecting unsuspecting users with their malicious backdoor software. In this day and age of countless data breaches, security vulnerabilities in both hardware and software, ever worsening privacy issues where even 'legitimate' companies are harvesting customer data at an alarming rate (and often times even selling or giving that data to third parties), things like this just pile on top to illustrate the need for a major overhaul to the way in which web security and data are handled. You can learn more about this incident at Kaspersky Labs blog below: https://www.kaspersky.com/blog/shadow-hammer-teaser/26149/ Much like the CCleaner hijack sometime ago, the perpetrators were targeting specific devices with this malware, with a combined list of about 600 specific systems that they were seeking out based on hardcoded MAC addresses embedded in various versions of the malware they were distributing. Kaspersky estimates that approximately 1 million devices in total were infected. Whoever the targets were/are, I hope that they have or are seeking good APT protection because they need it as obviously someone has them in their sites.
  9. Greetings, You should start by signing up at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible. You'll find info on how to do so in this support article. If you aren't able to use the same email for some reason then you'll find instructions on how to add an existing license to your account in this support article. Once that is done, you should be able to deactivate the previous installation using the options in the My Account web portal to do so. You'll find details on how to do so in this support article. If you still aren't successful then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you by resetting the key for you. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  10. Excellent, I'm glad you were able to resolve the issue. If there is anything else we might assist you with please let us know. Thanks
  11. Greetings, Thank you for the suggestion. Yes, I agree, it would be nice to be able to disable the scan complete notification when no threats have been detected. In the meantime, you should be able to add your games to the list of applications under Settings>Application under the Play Mode section and clicking the Manage Applications button and clicking Add and browsing to each game and adding it to the list. This will prevent Malwarebytes from showing any notifications while the selected programs are running. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  12. Greetings, If you wish to exit Malwarebytes completely, right-click on the Malwarebytes tray icon and select Quit Malwarebytes and then click Yes if prompted by User Account Control. That will terminate Malwarebytes completely from memory, including the tray icon. If you wish to prevent Malwarebytes from running on system startup then open Malwarebytes and navigate to Settings>Protection and under the Startup Options section, toggle the option Start Malwarebytes at Windows startup to Off by clicking on the switch (don't click and drag the switch, just click on it once to switch it off) and that should prevent Malwarebytes from running in the system tray when the computer starts. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  13. Greetings, Thank you for informing us about this. I will be sure to report this issue to the Developers.
  14. Greetings, I'm sorry that the software isn't working correctly, but hopefully we can get it fixed for you. Please do the following so that we may take a look at what's going on with it: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  15. Wow, that's incredible. Not to mention really messed up. It sounds like they didn't appreciate what they had. I don't know how you could stand it. I was very lucky in that regard because Malwarebytes was always a great place to work. They treat their employees great. Yeah, I don't blame you at all for leaving when you did. In fact, I'm surprised you stuck it out as long as you did. I wouldn't have been able to.
  16. Greetings, It does not appear that the site was reported as a false positive. I see that you have now done so and a member of the Malwarebytes Research team should investigate and review the site shortly to determine if it should be whitelisted.
  17. Greetings, It is totally up to you, however I am of the mind that it really isn't necessary to keep an AV with Malwarebytes if you don't want to in order to keep your systems safe from online threats. That said, if you would still prefer to keep an AV layer but would rather spare the expense of paying for one you might simply activate the built in Windows Defender. Microsoft allows for commercial use for free for it since it is included as a part of Windows itself and it can be managed similar to many other Windows components. You can learn more in this Microsoft support article. Once you've removed Kaspersky from your endpoints Windows Defender should activate itself automatically or you may do so manually using the management functions mentioned in the MS support article I linked to above. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  18. Greetings, Instructions on how to activate your license key can be found in this support article. If that does not work then I'd recommend signing up at My.Malwarebytes.com using the same email address you used when you originally purchased your license key if possible. Instructions on doing so can be found in this support article. If you aren't able to use the same email address you used for your license purchase for some reason, if for example you no longer have access to it, then please try adding it to your account manually by following the instructions in this support article. Once that's done, sign in and use the Deactivate all function to deactivate your license key from any previous installations; details on how to do so can be found in this support article. If the issue with your license key is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they should be able to reset your license key so that you may activate your Premium product with it. Next, to deal with the issue of a possible malware infection please read and follow the instructions in this topic and then create a new topic in the malware removal area as suggested by David H. Lipman above by clicking here and including the logs and information requested in the topic I linked to and one of our malware removal specialists will assist you in checking and cleaning your system of any threats as soon as one becomes available. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  19. A few updates have been added to the article I linked to above with further info:
  20. Hehe, you nailed it. I do indeed have ADHD (though never officially diagnosed as I tend to self-treat with high doses of caffeine via Mountain Dew/Coke/Pepsi and the occasional iced coffee and by smoking a lot of cigarettes (bad for me, I know, but they are stimulants and help me focus plus I enjoy it)). You sound a lot like me. When I was originally hired by Malwarebytes it was due to my efforts here on the forums. I spent a long time lurking and learning and eventually started jumping in and helping out where I could, including using my own knowledge and intuition to find solutions to issues. I also started beta testing for them in the early days before the software was released and they eventually hired me on as their first QA. While doing the QA thing constantly breaking the software and telling the Devs how I broke it, I'd also report on feature requests and feedback from the users here on the forums as well as provide my own ideas and suggestions for enhancements and improvements so once they filled out the QA team with more members than just me they decided to move me up to become their first Product Manager. At first I was in charge of all of their products for business and consumer which was a massive task. Eventually they filled out the QA team and I continued to be the PM for the main Malwarebytes consumer product, their technician focused products/tools as well as the standalone Anti-Rootkit scanner (which we eventually integrated into the main Malwarebytes product). Eventually I decided to move into a different, more user-focused area as I missed my days on the forums interacting directly with the users/customers so they allowed me to shift to a new role as their very first 'User Advocate' (a title/position my boss at the time and I essentially made up) and I began coming up with ideas, both my own as well as from the users on the forums and around the web as well as gathering intel on what the competition was up to, especially with regards to new and emerging threats and technologies. Unfortunately my position eventually came to an end so now I just help out here on the forums. I still send the team feedback and ideas from the users on the forums here though, and I get to help out where I am able and I enjoy it a lot. I'm just a lowly independent contractor now, but I'm able to get by (thankfully) and it's nice to get to do something I enjoy for a living (Malwarebytes was the first job I could ever truly say that about 100%, and I've always been passionate about the company and their mission too which makes it easy for me to want to help them as much as I can to improve their products). I hope you have a good weekend and holiday as well. I'll be here on the forums as always, and if there is anything else we can assist you with just post and let us know. I'm always happy to prove the big AV guys wrong whenever they try to claim that Malwarebytes is incompatible with their products .
  21. That's excellent, I'm glad to hear it ! Thanks @LiquidTension for providing the solution
  22. I just read this rather depressing article which pretty much confirmed many of my deepest concerns regarding the advancements of profiling capabilities in use by those who wish to gather data about us and identify us and it illustrates more than ever how we should probably be far more concerned about our privacy than we are (even for those of us who are very concerned and take heroic measures to protect our privacy): https://reclaimthenet.org/online-fingerprint-tracking-is-more-invasive-than-ever/ I imagine some kind of anti-fingerprinting tool with components or modules to address various areas of exposure. I've got a few ideas that I'm kicking around in my head which I'll be submitting to the Malwarebytes team once I've done a bit more research and refinement on the concepts and details. Hopefully they'll see fit to do something with it if my ideas turn out to be useful.
  23. Hehe, well I never went to school for it honestly. I'm self taught for the most part, though I have had my mentors on the web over the years, including some of the veterans here on these very forums. It began for me as a hobby when I got my first PC. I took it apart, put it back together, upgraded it in pretty much every way that I could and any time I had a problem with it I did my best to figure out how to fix it on my own. I'm no expert by any means, but I have learned my share of info over the years. In truth the best thing you can learn is how to do research though, and how to identify reliable/trustworthy sources (there are a LOT of junk websites just trying to generate ad revenue and clicks by claiming to have the fix for any and every issue under the sun but they turn out to just have generic data that is of little or no real use).
  24. It might be, though it does just look like a leftover item. Still, there's no reason for it to be there since you're using Avast as your AV so we might as well remove it. Hopefully we'll get lucky and that will resolve the issue.
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