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exile360

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Everything posted by exile360

  1. Greetings, 1. Unknown. Malwarebytes doesn't announce specifics on upcoming releases, neither for betas or for GA/RTM releases. It all depends on testing, QA, bugs and the work being done by the Developers as well as the plans and decisions of the Product team and stakeholders. 2. Unknown, but I expect they will eventually expand language support for the plugin to support more languages eventually if possible. That said, I have no internal knowledge on the subject so I'll have to leave it to the staff to provide any concrete answers if they are able. 3. Yes, it should be since Avast! Secure Browser is based on the same Chromium source code as Google Chrome. That said, it isn't guaranteed to function perfectly and not to conflict with any of the additional features included in Avast!'s version of the browser so you should test it to make certain if that's the browser you use. I personally use SRWare Iron which is also based on Chromium and it functions fine for me.
  2. Greetings, To start, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, if the issue still persists then please create some logs so that we can take a look: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Edit: Please disregard; I didn't realize the Support Tool is what's crashing. Please follow the instructions from dcollins below my response here.
  3. Greetings, To start with, please open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and follow the onscreen prompts to download and install the latest version. If you would rather you may download and install it manually from here. Once the installation is complete, restart your system (even if you aren't prompted to do so) then open Malwarebytes and navigate to Settings>Protection and scroll down to the Scan Options section and enable the Scan for rootkits option then perform another Threat scan and remove anything detected then restart the system if prompted to complete the removal process. If nothing was detected or if the issues are still not completely resolved then please download and run ADWCleaner and allow it to remove anything it finds, again restarting the system if prompted to complete the removal process. If the issue still is not resolved then please read and follow the instructions in this topic and then create a new topic with the requested logs and information by clicking here and one of our malware removal specialists will assist you once one becomes available.
  4. Sounds good I think that's probably best as this really does no harm. It's just Norton protecting itself and Malwarebytes making sure things are secure. But it shouldn't stop either product from effectively defending your system from real threats.
  5. It looks like those entries are coming from Norton's self-protection/self-defense component and are just responding to Malwarebytes when it is analyzing Norton's processes/files. It shouldn't cause any harm. We have seen similar behaviors in the past from other AV products, including previous versions of Norton/Symantec products and it shouldn't affect how the two programs function together to protect the system. You can try excluding Norton's files from Malwarebytes, but that probably won't work because Malwarebytes never truly ignores any file/folder in the sense that one might think in that it still scans/checks/monitors everything, exclusions simply cause Malwarebytes to allow/not detect the excluded items as threats meaning excluding it would probably not stop these entries from being created by Norton. What you might be able to do if it is a problem is add MBAMService.exe as an excluded/trusted process in Norton and it might stop the alerts, however it's not guaranteed. Otherwise, you could probably disable the self-defense component in Norton if you had to and that would stop the alerts as well.
  6. It could be that there's some remnant of an older install preventing it somehow. First, try restarting the system and if it still doesn't work, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Let us know how it goes, but hopefully that will resolve the problem.
  7. Greetings, You're running an older version of Malwarebytes known to have issues like this. It will most likely be fixed by installing the latest version which can be found here. Just download and install it over the top of your existing version and then restart once complete (even if it doesn't prompt you to). Please let us know if that resolves the issue or not, and if it doesn't or if you have any other problems with the software then go ahead and do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  8. What dcollins says above is correct, and to further elaborate, if you cannot afford to purchase Malwarebytes 3 Premium or do not wish to but you still want to use Malwarebytes 3 Free as an on-demand scanner and keep Anti-Exploit, then each time you install a new version of Malwarebytes 3 you will need to reinstall Anti-Exploit. This is because the installer for Malwarebytes 3 automatically removes Malwarebytes Anti-Exploit to avoid conflicts since the Premium version of Malwarebytes 3 includes Anti-Exploit and there is no way for the installer to know whether or not you are going to use Premium or Free, so it removes the conflicting product to be safe.
  9. You can also test disabling Ransomware Protection temporarily to see if that is the component causing the issue. Before you start your game, right-click on the Malwarebytes tray icon and click Ransomware Protection: On to turn it off, and click Yes if prompted by User Account Control. Once that's done, go ahead and run your game and see if you notice the lag or not. Please let us know how it goes and also go ahead and provide the requested logs when they're ready. Thanks
  10. Greetings, Not that I am aware of, but that said, according to some quick research I did, apparently porting Chromium/Mozilla compatible plugins to Edge is supposed to be really easy so perhaps it is possible that Edge will be supported in the future. I will suggest it to the Product team for consideration, including this information from Microsoft as well as Microsoft's browser extension support policy, which Malwarebytes should be considered acceptable according to this:
  11. Greetings and welcome The fastest way to submit a program which has been classified as PUP for reconsideration and review for possible removal from the Malwarebytes detection database would be to contact pup@malwarebytes.com per the information on this page. Thanks
  12. Greetings and welcome, I'm sorry for the difficulties you've had in attempting to increase your seat count. While I do not wish to offer excuses, I would like to explain why I believe this is a difficult situation to resolve (though I am going to submit a request that such a feature be implemented if possible so that if it can be done, hopefully it will be implemented in the future). I believe that because of the way licenses/subscriptions work where there is a set, specific start date and a set, specific renewal date based on the subscription's current duration (1 year by default currently), attempting to add any additional seats/licenses mid-term presents a problem because either you would end up paying full price for a seat you'd only use for a partial term, or it would have to be separated somehow so that your start dates and renewal dates for individual seats would be initiated, processed and charged at different times (which somewhat defeats the purpose of a multi-seat or site license). For this reason, I believe that unless they changed the way that licenses and subscriptions are charged, where they can be paid on a monthly basis rather than a yearly one, there would be no easy way to add on any additional seats to an existing license/subscription. Now, with that said, on the consumer side at least there is a feature called the My Account Portal which enables customers to manage their various Malwarebytes subscriptions/licenses/keys for all of their products and separate licenses, and this might be a way to solve at least some of the issues you're facing because it could enable you to purchase a new separate subscription for the system you wish to add, but manage and monitor that key from the same place as your current/existing one, including information on where the license is activated. This would also enable you to deactivate devices so that you could move a license from one system to another if it gets replaced and should, at least in theory, also make managing your renewals/subscriptions easier as well, even if there are multiple licenses with multiple subscription start/end dates. I will have to concede to whatever the members of the staff have to say however, as this is just based on my rather limited knowledge of how the feature works for consumers and I do not know for certain if it applies to business licenses/products. More information on the My Account Portal may be found here as well as here with a bit more info about managing payment methods via the portal here. I am sorry that I was not able to do more to help resolve the situation, but rest assured I will be submitting this issue to the Product/Marketing teams for review and consideration and hopefully it will lead to some kind of reasonable solution for issues like this.
  13. With regards to the date format, while it is true that the US English formatting is displayed as M/D/YY H:M AM/PM, when switched to English U.K., it is instead in the format DD/MM/YYYY HH:MM (24 hour format; no AM/PM). Internally, the system does not rely on localized date/time formats (this must be the case for the sake of API compatibility as well as data correlation when dealing with multiple systems and/or user accounts configured to different languages/date/time display formats). This means that regardless of what is displayed in the UI, the actual internal date/time format being utilized by the software for its functions must be a machine readable format, like one of the ISO standards (I do not know which one as I am not a Developer) so any issues related to date/time collisions which might result from using any incomplete/imperfect date/time format will not be an issue. The information displayed in the UI is a function of the language format settings for expressing information to the user and will not cause any bugs/issues, even in the year 3,000 AD once it arrives.
  14. Which component of real-time protection is failing? If it is Web Protection then please try the following to see if it resolves it (without requiring a reboot): Right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes to the User Account Control prompt Next, click on START and type cmd in the search box and once you see cmd.exe listed at the top, right-click on it and select Run as administrator. This should open up a command prompt. In the command prompt, enter the following text and press Enter: SC DELETE MBAMWebProtection Once that is done, open Malwarebytes again and Web Protection should work. Also check to make sure that all of the other protection components are turned on as they may have been disabled when you deleted that item, but you should be able to turn all of them back on and they should all be functioning normally after that. Please let us know if it does not resolve the issue or if there are any additional problems.
  15. This is correct. Malwarebytes has been deliberately engineered not to interfere with other security solutions and because of the way each of its protection components operate, focusing on different phases of the attack chain, the possibility of simultaneous detections by Malwarebytes and Kaspersky are very small (if even possible) so running the two of them together in realtime should work just fine. Malwarebytes' Quality Assurance team also tests alongside other security solutions to test for compatibility, and Kaspersky is one of the products that they test regularly for this purpose so if there were any known compatibility issues there would be information about it in Malwarebytes FAQs and knowledgebase. Currently the only one I'm aware of specific to Kaspersky is this one which has to do with Web Protection in Malwarebytes and Kaspersky's idle rootkit scan. The issue is minor, has a workaround/solution, and may not even be relevant to the latest versions of the products (you can test this using the info at the beginning of the article).
  16. Very good, I'm glad it's working now. Let us know if any other issues occur. Thanks
  17. Greetings, Please do the following: Right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes to the User Account Control prompt Next, click on START and type cmd in the search box and once you see cmd.exe listed at the top, right-click on it and select Run as administrator. This should open up a command prompt. In the command prompt, enter the following text and press Enter: SC DELETE MBAMWebProtection Once that is done, open Malwarebytes again and Web Protection should work. Also check to make sure that all of the other protection components are turned on as they may have been disabled when you deleted that item, but you should be able to turn all of them back on and they should all be functioning normally after that. Please let us know if it does not resolve the issue or if there are any additional problems.
  18. No, Malwarebytes shouldn't conflict with dedicated anti-keylogger utilities. That said, as others have already mentioned, the other layers and new technologies which have been added in recent years to Malwarebytes have make its protection fairly comprehensive, especially against the earlier phases in the attack chain before any threat (keyloggers included) have the chance to get onboard a system, including targeting exploits, droppers, malicious malware hosting sites as well as threat command & control servers and much more, and their heuristics for detecting new and unknown threat executables are second to none, at least in my opinion based on my own experiences and observations.
  19. It sounds like the Ransomware Protection component may have been acting up. It monitors processes and threads for write/move/delete/rename operations (among other things) to stop ransomware attacks in their tracks. When an application, such as an installer, is performing these kinds of actions it's pretty normal to see some level of increased activity in MBAMService.exe because of this, but it shouldn't bring the system to a crawl like that or prevent a safe installer from completing its work. My guess is that even though the Devs have done a lot in the recent few releases of Malwarebytes to improve the situation, the Ransomware Protection component still needs some work under certain conditions to prevent these kinds of issues. If you see this kind of behavior again, try right-clicking the Malwarebytes tray icon and selecting Ransomware Protection: Enabled to turn it off and confirm if prompted by User Account Control. If I'm right, then that should eliminate the problem and will indicate that the issue is indeed with Ransomware Protection.
  20. I may be wrong, however I do believe that he was referring to your scheduled updates, which by default are configured to check once every hour though he may correct me if I am wrong. Personally, I simply click the Install Application Updates button under Settings>Application occasionally (Patch Tuesday is a good time for it, since you're installing Windows Updates as well as Flash Player updates if you have Flash installed so you can get everything, including Malwarebytes, patched on the same day).
  21. I believe the logs he was referring to were these; they provide additional details about your Malwarebytes installation, system and Malwarebytes detection event history: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Instructions on gathering the logs are also listed in the automated response (the first reply to your topic here if you expand the section that says Reveal hidden contents below where it says technical issues).
  22. If you suspect that the detections might be false positives then I would suggest reviewing the information here and then creating a new topic with the appropriate log(s)/information in the False Positives area by clicking here and a member of the Research team will review the detections and let you know if they are false positives or not, and if they are, they will correct it in the next database update.
  23. Greetings, It depends on what you did with them. If you simply took no action, you may run the scan again and they should be detected so that you can then remove them after the second scan. If you unchecked all of them and clicked Ignore Always then you'll need to go to the Exclusions tab under Settings and delete the items you want detected, then run the scan again and this time quarantine them rather than ignoring them.
  24. Do you have Fast Start enabled? If so, that's probably why. Fast Start tends to make Malwarebytes unstable because of the way it handles startup processes, drivers and services (it tends to cause issues with several other security products as well, not just Malwarebytes). Info on Fast Start and how to disable it may be found here as well as on this page. If that is not the issue then please do the following so that we can take a look at your Malwarebytes installation to attempt to diagnose and hopefully fix the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
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