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exile360

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Everything posted by exile360

  1. Thanks. Please try disabling Norton temporarily and then try activating Malwarebytes again to see if it is now able to do so. If it still doesn't work then go ahead and reactivate Norton, wait a couple of hours and then try activating the software with your license once more; it's possible that too many activation requests were made to the server and so you might need to wait a while to allow it to reset on the backend before trying again. If the issue still persists after that then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email. Please let us know how it goes. Thanks
  2. Please do the following so that we may check to see what might be causing the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  3. It's possible. Chrome does have a sync feature that may be bringing something back. You can follow the instructions in this topic to see if that resolves it.
  4. My guess is that it's probably checking in with their licensing server, but I don't know for certain. That's just my guess as I haven't seen the free version which I use phoning home at all (I received no blocks while Malwarebytes was blocking their servers).
  5. Greetings, If you haven't already, please sign up for an account at My.Malwarebytes.com if possible using the same email address you used when you originally purchased your license. You'll find instructions on how to do so in this support article. If needed, you can try adding your license to your account manually by following the instructions in this support article. Once your license is visible in your account, try resetting it so that you may use it again using the Deactivate all function illustrated in this support article. If that did not work then please do the following: Run the Malwarebytes Support Tool Accept the EULA and click Start Repair Allow the tool to run the repair process and restart your system if prompted to do so by the tool Once that is complete please try activating the software with your license key once more to see if it is now successful. If that was unsuccessful then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you further. I hope this helps and please let us know if there is anything else we might assist you with. Thanks
  6. I reported it to Research and they've removed the block. Please see this topic.
  7. By the way, I also found a couple more articles relevant to this type of spyware here and here and I'd definitely suggest checking your smart phone if you own one to make sure nothing has been installed on there. You can seek help from Malwarebytes Support with that or you can create a new topic here to have your device checked for threats, and if you haven't done so already, I'd definitely recommend installing Malwarebytes on your mobile device to scan it as well. They have versions for Android and iOS available on the Google Web Store and Apple App store. You can learn more here as well as here.
  8. Greetings, I don't know if this is relevant at all to your situation but it might be useful nonetheless. There are several entries in the Malwarebytes Labs blog about spyware and stalkerware such as this one and this one that may provide valuable information. You can also have your system analyzed by one of our malware removal specialists to make sure there's nothing else malicious on the device by following the instructions in this topic and creating a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. If you prefer to be assisted privately you may instead contact Malwarebytes Support directly via any of the options found on this page. I hope this helps, and if there's anything else we might assist you with please let us know. Thanks
  9. Excellent, I'm glad the Support Tool was able to resolve the issue If there's anything else we might assist you with please let us know. Thanks
  10. Blocked by Web Protection and the Malwarebytes browser extension: https://sphinx-soft.com/
  11. OK, I'm back with news. I just tried for like the 10th time to reach their site and was finally able to do so. Their page looks normal with all the same info it always had so I suspect the issue is now resolved. I'll go ahead and report the web block to the Malwarebytes web Research team to see about removing the block assuming it shouldn't be there. Thanks again for bringing this to our attention
  12. Greetings, If you haven't done so already, please sign up for an account at My.Malwarebytes.com to manage your license(s). If possible, use the same email address you used when you originally purchased your license (assuming you still have access to that original email address). You will find instructions on how to do so in this support article. After doing so if you don't see your license listed then please try to add it by following the instructions in this support article. If that was successful then you should be able to reset your license key so that you may use it on your device by using the Deactivate all function described in this support article. Once that's done you should then be able to reactivate the software using your license key on your current system. If you are still unable to do so or if the above instructions did not resolve the problem then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license key working again. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  13. Greetings, Please try the following to see if it resolves the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, try activating the software with your license key once more to verify that it works properly. Please let us know how it goes. Thanks
  14. I just found a conversation with the developers on a support site for the software from a couple days ago and they verified their licensing servers are still online. Not sure what's going on with the main site, but they appear to still be active so I suspect they'll get this situation resolved soon but I'll be keeping an eye on it in the meantime. Again, thanks for the info about this issue.
  15. Greetings, I'm also using Windows 10 Firewall Control (on Windows 7 here). I've been using it for years. I currently have the free version installed and haven't observed it phoning home or any web blocks from Malwarebytes, though that could be due to the fact that I'm running it on Windows 7 or due to the fact that it's the free version rather than one of the paid versions. Hopefully whatever is going on gets cleared up soon. I found references to releases from them as recent as June 29th of this year so I assume they're still in business. It's probably just a matter of them needing to renew their lease for their domain/site and it's probably just a parked domain for the time being which would explain why it rotates between different IPs (since parked domains will often pull different content/ads etc. from the hosting provider in order to generate ad revenue from the domains they own that are not currently in use by any customers). Malwarebytes blocks many of these parked domains/ads for obvious reasons so I assume that's the reason for the IP blocks. Anyway, thanks for the heads-up and hopefully Sphinx will get their site back online soon.
  16. I'm not positive, but I don't believe that uninstalling automatically deauthorizes/deactivates the license for a device, especially if the device isn't connected to the internet at the time. I may be wrong, but to be safe I'd advise either deactivating it in the main UI prior to uninstalling, or simply deactivating the device using the My.Malwarebytes.com web portal just to make sure. Of course you can try it out yourself to see if uninstalling does indeed deactivate it by checking My.Malwarebytes.com after doing so, and if it doesn't, then you can still deactivate it there on the website at that point if you need to.
  17. This issue might be due to browser caching in Firefox. If you haven't already, please try clearing the cache/history for Firefox and reloading the page to see if that makes any difference as it may be loading older/outdated cached content to try and speed up page loading times for sites you've already visited (a feature built into most modern browsers, including Firefox).
  18. Please provide the full URL of the actual website being blocked (only part of it is displayed in your image above; it shows https://streamingradioplayer.inovanex.c but that is not the full URL).
  19. That site isn't being blocked for me. If you're still seeing this block I'd recommend trying to update your extensions to see if that helps, and if it still persists, perhaps try clearing your DNS cache as that may be the cause of the recurring block.
  20. Since each lifetime license key is only valid for 1 device/installation at a time, we assume that users will not have it active on more than one machine, however my instructions include using the Deactivate all function in the My Account portal which would deactivate the software from any other devices anyway so it's moot, assuming the license key is successfully added to be managed under the My Account portal (and if it is not, then that's where Malwarebytes Support needs to intervene as only they have access to the backend of the licensing system to do things like synchronize a license key to an existing account where the license key cannot be added/imported there by the user for any reason).
  21. As I mentioned, simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you. They will be able to reset/restore your license key as well as connect it to your My.Malwarebytes.com account so that you'll be able to manage it on your own afterwards.
  22. Yeah, I don't keep automatic updates enabled, but I do check for updates manually at least 3~4 times a week just to check to see if there are any out-of-band updates/patches that Microsoft might have released as they sometimes do.
  23. Greetings, Why are you running at 16bit color quality? The default should be 32bit color value for any remotely modern display and graphics adapter (even integrated graphics such as Intel onboard graphics). Please try setting the color value to 32bit instead and see if things improve. If the problem still persists then I'd suggest checking your ClearType settings as that also plays a large role in how clearly text is displayed.
  24. Simply contact Malwarebytes Support by filling out the form found on the page from the last link I provided and they will assist you. They'll be able to not only reset your key for you, but also connect your license key with your My.Malwarebytes.com account so that you'll be able to manage, deactivate and reset it on your own in the future.
  25. Creating an account is so that you can manage your license keys on your own without having to contact Support to wait on them to do it for you. It's entirely up to you whether you create an account, but it does make it much easier to deactivate/migrate and manage your licenses if you do. More info can be found in this support article, this support article as well as this support article. If you need to contact Malwarebytes Support to have them reset your license key for you then please contact them directly by filling out the form on the bottom of this page and they will assist you directly via email.
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