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exile360

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Everything posted by exile360

  1. You're very welcome, if there's anything else we might assist you with please don't hesitate to let us know. Thanks
  2. Greetings, I'm sorry that you're having trouble getting your license activated. Hopefully we'll be able to fix the problem in short order for you. If you would, please do the following so that we can take a look at your Malwarebytes installation and hopefully determine what might be causing this problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  3. As long as Dell is keeping their older system/model drivers up-to-date, certainly. Unfortunately I've often found that after a year or two most manufacturers stop publishing new driver packages with the most recent drivers from hardware vendors (like Intel) so eventually if you wish to reap any of the benefits of a new driver such as bugfixes, stability improvements and security/vulnerability updates, you end up having to go straight to the source, the hardware component manufacturer's website; in this case, Intel. The only reason one might not want to always go straight to the source for drivers would be if their manufacturer (in this case, Dell) has modified any aspects of the driver to enable, disable or modify the functionality of any of the hardware's advanced features, such as tuning for improved power usage/battery life, but either way, a reference driver straight from Intel will still work with the hardware, it just might not have the same non-standard settings that Dell may have rolled out in their own version so you may not get the same benefits Dell had intended. Additionally, since more often than not, manufacturer drivers, especially for laptops, are only ever modified to potentially increase battery life, if that's not a concern for you, then I'd skip Dell altogether and always stick with Intel's drivers (I always use my laptop plugged in and have no concern for battery life, so any energy saving features are useless for me, and I deliberately tune/tweak my system, drivers and power settings to get the best performance, sacrificing battery life in the tradeoff). The only other alteration a manufacturer might make would be to tune the performance, such as for overclocking etc., however unless you purchased a high-end gaming rig, that will not be the case (i.e., an Alienware PC if purchased from Dell for example) and there are plenty of utilities from the direct hardware vendors (Intel, AMD/ATI, NVIDIA etc.) that will allow you to tweak/overclock the hardware if desired (like Intel's XTU for its processors that interfaces with the motherboard BIOS to tune CPU clock/voltage etc. and RAM performance along with other controllable components). You have to remember that most system manufacturers expect people to replace their computers every 2~4 years, 5 at the absolute most, so keeping drivers for older systems up-to-date isn't exactly high on their list of priorities. To be frank, they'd much rather convince you that you should buy a new PC than try to solve some bug in an older driver for a system that's 5+ years old. Hardware vendors like Intel on the other hand will continue to support individual hardware components for longer because they know that other manufacturers might still be using some of their older parts/components/kits etc. in their current model offerings (especially for budget system manufacturers) so they update the drivers for their older components right along with their newer ones and usually will implement their hardware firmware, software/drivers and driver packages to be compatible across multiple generations of hardware for the same type of component (which is why you'll find that you're downloading the same driver/installer for two different generations of a type of component such as a wireless card, CPU or chipset even though they might have been produced/released years apart from one another).
  4. Greetings, Your only option would likely be to disable Malwarebytes tray notifications. To do this, open Malwarebytes and navigate to Settings>Application and locate the Notifications section then click the switch below the Show Malwarebytes notifications in the Windows System Tray so that it is set to the Off position. Just be aware that this will also disable many other kinds of notifications, however if anything critical comes up such as a failure of one or more of the components of Malwarebytes real-time protection, you will still receive a notification about it so it shouldn't cause any problems. Please let me know if that resolves the issue for you or not and if there's anything else we might assist you with. Thanks
  5. The info here should also be of some use to you. Let us know if you aren't able to get it up and running and we'll do our best to assist or point you in the right direction.
  6. The browser extension has several behavior based blocking components and additional heuristics which are not built into the Malwarebytes 3 Web Protection component (they can't be because they must be able to access the pages/content from "inside" the browser to see it/detect it and the Web Protection component operates from the network stack at the same level as the Windows Firewall) so there will definitely be cases where sites are blocked by the browser extension that are not currently in the Malwarebytes 3 Web Protection database(s). So if you identify a site being blocked by the browser extension(s) that is not blocked by Web Protection alone (and of course assuming it is not a false positive) then yes, you may report it to the Research team so that they may look into adding it to the MB3 Web Protection block list/black list. This is one of the big advantages of this new technology. It provides additional blocking capabilities and works hand in hand with the Web Protection component in Malwarebytes 3, enhancing what it can do (though it's not required to have both, though more malicious content is blocked if you do have both obviously). I hope that answers the question, but if it doesn't just let us know.
  7. Greetings, If you are trying to create a Web Exclusion (i.e. the Exclude an Application that Connects to the Internet) to prevent Malwarebytes from blocking any connections to or from anything inside that folder then unfortunately this is not possible. That type of exclusion does not accept folders the way that malware exclusions do (which are used to prevent Malwarebytes from detecting anything within a folder as malware). You can only exclude individual .EXE files (they must be executables, no other file types can be excluded from the Web Protection component). Now, with that said, if you are attempting to exclude a folder from scans and Malware Protection then you should be able to do so, so if that is where it is becoming unresponsive (i.e. when selecting the Exclude a File or Folder option in the Exclusions wizard) then please let us know as that would be a problem.
  8. Excellent, thanks. And you mentioned Spybot S&D; which components of Spybot do you have active? Are you using the free version or the paid one with the full AV etc.? Did you enable any of the real-time protection components or are you just using the Immunize functions?
  9. Can you find out specifically which Windows Update might be causing this? That should help the team to replicate this on their own test systems.
  10. If disabling Ransomware Protection doesn't correct it you can try disabling Sefl-Protection instead (located under Settings>Protection in the Startup Options section). You might need to reboot after disabling it for it to turn off completely so please be sure to restart your system at least once after turning off self-protection to test.
  11. The majority of information posted above by Firefox quoting David H. Lipman is actually no longer relevant. It was created specifically based on information regarding just the Malware Protection component in Malwarebytes Anti-Malware 1.x, not the 3.x version of Malwarebytes that exists today and includes several additional layers of protection capable of stopping such threats through more effective means, including Exploit Protection (which does in fact target scripts, documents, media files and other non-PE/non-MZ file types) and signature-less behavior based protection layers like Ransomware Protection that targets threats/attacks based on behavior. When added to the Malware Protection, heuristics, Web Protection (that now blocks domains/URLs in addition to IP addresses/IP blocks) as well as the recently activated anomalous threat detection engine, you should be pretty well covered and you do get comparable protection to what a modern AV provides. That said, Malwarebytes has always been and still is designed deliberately not to conflict with AV software running in real-time, including Windows Defender, so if you choose to still use a traditional AV with Malwarebytes 3 you can.
  12. Excellent, I'm glad they were able to get it resolved without having to replace any hardware
  13. I'll venture a guess as to the potential cause of the problem. There is a known issue with the Malwarebytes installer which, when performing an update/upgrade installation of a new version, it sometimes fails to proceed with the installation of the new version after removing the old/existing one which leaves the system with no installation of Malwarebytes at all. When this occurs you should be able to just download and reinstall the latest version to get it back. That said, it doesn't explain the other items disappearing so something else may be going on such as a hacker or some form of malware, a failing drive or some other issue causing the files to be deleted. Hopefully the logs will illuminate the situation.
  14. I've notified one of the forum admins. They should have the issue corrected soon so that you may post your logs.
  15. Yep, that's precisely what I would expect of them. I worked for Malwarebytes for around 8 years and it was the best job I ever had, not only because I enjoyed the work, but also because I was part of something I truly believed in, working for a company that believes that helping others is more important than profits and that dealing honestly with people matters more than the bottom line and that a good reputation will compensate for any losses that might be accrued by being honest, fair and doing the right thing and so far it seems to be working because Malwarebytes has become more popular and profitable than it has ever been and much of that is thanks to word of mouth from the users and customers that run the software and have had experiences interacting with the great people in this organization.
  16. @dcollins I'd already provided that link previously, but at the time the web form wasn't working so I provided the Support Tool as an alternate means of creating a support ticket. It does appear that the page is loading now, at least for me (I can confirm that it was not loading for me earlier when the OP mentioned that it wasn't working). I guess whatever was wrong with the page is now fixed, at least for now (we've seen this issue before with the web form failing to load).
  17. No problem at all. When Malwarebytes sold those lifetime licenses, they really did mean for life, regardless of how much the product might change (or even the pricing/licensing model). Their integrity is one of the reasons I respect this company so much.
  18. No worries, installing an older version has no effect on your license whatsoever (I'm a former employee of Malwarebytes, so I know this for a fact).
  19. OK, please do the following: Download and run the Malwarebytes Support Tool Accept the EULA and click Get Started On the next screen, click the Get Help button then click the New Ticket button Fill out the information and select Need help activating a Malwarebytes product from the drop-down menu Click the Submit button when done and then the info and logs from the tool will be submitted as a new ticket for Support and they will respond via the email address you listed in the Support Tool
  20. I'm not too familiar with either of those sites, but I do know that FileHippo.com has it and that it's safe if you're still unsure.
  21. Greetings, Your best bet for dealing with license/activation issues would be to contact Malwarebytes Support directly. You may do so via one of the options on this page. They should be able to assist you in getting your license key working properly again with Malwarebytes 3. If there is anything else we can assist you with please let us know. Thanks
  22. Greetings, While I'm not a threat researcher, it appears to me based on the vendor names/threat names being chosen by those that detected it and the fact that only 3 out of the 67 engines detected it, that it is a false positive, not a real threat, and is only being detected by heuristics which are targeting it because of the packer used by the program's developer to compress his file/application (packers are used by both legitimate developers as well as malware authors, however the reason malware authors will use them is to attempt to escape detection by obfuscating their code to try and prevent extracting/analyzing it by threat researchers through encryption and compression of their files). If you look at the 3 AVs that flagged it, each of them mentions something about the packer used for compressing/compiling the file itself, not necessarily its actual content or purpose (Suspicious.Gen just means that it was a generic heuristic detection made because the structure of the file shared some characteristic(s) with actual known malware; in this case, malware packed using this particular or a similar packer/encryptor). Even the "BehavesLike" detection mentions "Obfus" which is short for "obfuscated" which again is most likely just a reference to the fact that the file is compressed/compiled using an encrypted packer, and obviously it's a packer they've identified being used by some actual ransomware, or at least the packer being used looks like one used by actual ransomware they've found before). If you'd like the Malwarebytes Research team to analyze it to determine whether or not it's a valid threat, you may submit it by following the instructions in this topic and provide the file and requested info in a new topic in that area by clicking here, however I honestly don't believe that the file is actually malicious based on the info in the VirusTotal report you posted so the file is most likely safe, at least in my opinion (though again, I am no expert on the subject so feel free to submit the file if you want to be sure).
  23. Actually it stores a lot more than 10. I just checked mine and it has quite a lot of entries in there (mostly web blocks, of course, which is typical).
  24. Greetings, This topic has been discussed several times in the past, but essentially it can be summed up by the information in this post from the FAQ in this area of the forums. With that said, the last I heard the company does still intend to participate in comparative testing, however they haven't done so yet and no ETA is known at this time as to when it might happen. They've been focused mostly on a few major and minor new features in the product lately along with addressing several bugs over the last several product releases, but hopefully once things settle down they will have the time to devote to participating in some third party comparative tests. In the meantime you can take a look at the information on this page as well as this page to give you an idea of how Malwarebytes 3 stacks up.
  25. Yep, it's still happening. I just had to mark the MB3 support area as read due to a number of threads that were moved to other parts of the forums. I really wish they'd fix this. It's very disruptive to my workflow to have to constantly comb through pages of threads just to make sure I haven't missed any then go back and mark the entire thing as read and hope that in that time no new user has posted as I'll probably miss it if they did since it would instantly be marked as read as well (believe it or not this happens more often than you might think, especially given how I frequently refresh the board to seek out new posts/topics).
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