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exile360

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Everything posted by exile360

  1. Greetings, Yes, Malwarebytes still works with Windows 7, please refer to this post for further details on Windows 7 support. Now, with regards to Malwarebytes not running please try the following to see if it corrects it: Download and run the Malwarebytes Support Tool Accept the EULA and click Start Repair Patiently wait for the tool to run and once it completes, follow the onscreen instructions and restart your system if prompted If that fails to correct the issue then please do the following so that we may take a closer look at your installation to try and fix the problem: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and post the requested ZIP file if necessary if the issue is still not fixed. Thanks
  2. Excellent, I'm glad I could help. If there is anything else we might assist you with please let us know. Also, if you are still having trouble with any hardware and/or drivers or other general Windows issues not related to Malwarebytes you can ask for help here and we'll assist you in troubleshooting and hopefully correcting the issue(s).
  3. By the way, if you haven't installed the latest graphics drivers for your hardware then that would also be a possible fix, especially since you recently reinstalled Windows. I do not know what hardware you have, however here are the links to the 3 most common graphics chip makers: NVIDIA AMD/ATI Intel If you need help finding your exact hardware and/or drivers please let us know and we'll do your best to help. Thanks
  4. Greetings, I'm not sure if you would be able to, but it is likely that you need to disable hardware acceleration in Malwarebytes as detailed in this support article. If you are unable to do so, you may need to uninstall the current version of Malwarebytes and install a previous one until they have a resolution for this issue. With that said, you should also try booting into Safe Mode and seeing if you can access the Malwarebytes UI there in order to disable the hardware acceleration option, then if that worked, reboot into Windows normally and you should be all set. Please let us know how it goes. Thanks
  5. Greetings, Thank you for reporting these issues. I have made a note of them for the Product team in case there are any bugs/issues that they need to address. In the meantime someone from the Malwarebytes staff should respond soon to conduct further diagnostics and to provide assistance in troubleshooting the issues you are experiencing.
  6. Greetings, I believe this is because Malwarebytes has to checkin with the license server whenever it updates, including for the free version (this is how it determines if you're running in Premium mode, free trial mode, or free mode). Please do the following and we'll take a look at what is going on with your installation and hopefully get it working correctly for you: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  7. Interesting, thanks for letting us know. I bet AVG is hooking into the email client with a DLL or driver to scan the emails and for whatever reason it was making its process unstable (and it likely wasn't being allow to hook into its process when you ran it as admin). Anyway, if there is anything else we might be able to assist you with please let us know. Thanks
  8. Greetings, Please test to see if there is any difference when you disable Exploit Protection and if nothing changes, try disabling Ransomware Protection and let us know how it goes. Additionally, if you haven't already, I would recommend creating exclusions between Malwarebytes and AVG to help prevent any possible conflicts or performance issues (and it might also address the issue with Outlook though I'm not certain). Please add the items listed in this support article to AVG's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add AVG's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Please let us know how that goes and if you still experience the issue. Thanks
  9. That makes sense, I bet they're using slightly different formatting/linking in each of the pair of posts they're creating and that's why the block only occurs on one of them and not the other. Anyway, I'm glad that we could assist in your detective work on tracking the source of these blocks and if there is anything else we might help you with please don't hesitate to let us know. Thanks
  10. Greetings, Please try following the instructions in this topic and let us know if that eliminates the issue permanently or not. Please let us know how it goes. Thanks
  11. I don't know if any such info is published or referenced anywhere but you can check the various removal guides posted here as well as the articles, some of which include some level of detailed threat analysis and logs (though I am not certain if they ever post event logs or not) found in the Malwarebytes Labs blog located here and the Malwarebytes Labs Threat Center located here.
  12. It sounds like perhaps it might be the power settings and that the machine is going into hibernation or sleep mode when left alone for a while with no activity and then gets hung in that state, something that could easily occur on older hardware. I'd suggest going into the power options and disabling the sleep and hibernation functions and keep it from powering down the drives.
  13. Thanks, it seems to be the same issue being reported by a few others recently. Hopefully a fix is coming in a future update. In the meantime you should disable the Web Protection component if the slowdown is too disruptive. I would also recommend installing Malwarebytes Browser Guard if you haven't already. You can learn more and download it from here.
  14. Greetings, Please ensure that you have the latest components and updates installed by launching Malwarebytes and navigating to settings by clicking the small gear icon in the upper right area of the Malwarebytes window then click on the Check for updates button found under the General tab and allowing it to install any available updates. Once that is done please restart your system and test to see if things have improved. If the issue still persists then please do the following so that we may investigate the issue further: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary, please provide the requested ZIP file. Thanks
  15. Greetings, You may need to create exclusions in your McAfee products for Malwarebytes. Please try excluding/trusting/allowing the items listed in this support article in McAfee for all of its real-time protection components including any firewall and/or HIPS components then restart to see if things have improved. Once that is done please try installing the latest version of Malwarebytes over the top of your existing installation using the offline installer found here and once it is installed, open Malwarebytes and navigate to settings by clicking the gear icon in the upper right are of the main Malwarebytes UI then click the Check for updates button and allow it to download and install any available updates. Once that is complete please restart your system and test to verify that Malwarebytes works normally without any crashes or issues. Please let us know how it goes and if you still observe any problems with the software. Thanks
  16. Thanks, I will let the Product team know about the issue with proxies and the normal/web installer.
  17. The info checks out, at least for the program version and component package version. Please manually check for updates again and then check your update package version; currently I have 1.0.18730. If you're still showing version 1.8.18432 and it isn't updating to at least the version I mentioned then there is likely a problem with updating.
  18. Greetings, While we await a response from a member of Business Support, please see if any of the information in the following support articles helps at all: Managed client deployment prerequisites Create an installation package for Malwarebytes Endpoint Security Install managed clients with Malwarebytes Management Console Malwarebytes Management Console Transport Layer Security support I hope one of the items above helps, but if not you may either await a response here, or contact Malwarebytes Business Support directly by filling out the form on this page to receive priority business support. Please let us know if there is anything else we might assist you with. Thanks
  19. Excellent, I'm glad to hear it If there is anything else we might assist you with please let us know. Thanks
  20. Greetings, Please try a system restart then if it still fails to update, please try downloading and running the offline installer located here to see if that works better. Should that still fail then please try from Safe Mode with Networking; additional details on starting up in Safe Mode with Networking can be found here. If it still doesn't work then please try gathering a fresh set of logs using the Malwarebytes Support Tool from Safe Mode with Networking and provide the resulting ZIP file in your next reply. Please let us know how it goes. Thanks
  21. Thank you for the feedback, we will make sure that the Product team is made aware of it for consideration for future releases.
  22. Malwarebytes should not be blocking you from adding a printer, however if you discover that it was please let us know and post the following logs for Malwarebytes' QA and Dev teams to investigate if you wouldn't mind: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  23. There may be a way such as tethering to a smart phone or some other alternate means of connecting, or even wired if available, however it is unfortunately very likely that the issue will recur if connectivity for Malwarebytes remains limited as it will fail validation checks and end up reverting to free mode. Unfortunately we may just be stuck by the limitations of the consumer version. I do not know if any of Malwarebytes' business products offer any way around this (though I would think so since I believe individual protected endpoints are able to continue functioning by simply checking in with the local admin server/Management Console installed on a server on the local network). Of course if you do not need one of the business versions then that doesn't help your situation.
  24. You would have to check in the VPN/proxy/alternate DNS software itself. It should provide a status as well as an option to close/exit/disconnect the proxy, VPN or alternate DNS. The programs I spotted that might be related to one of those areas are listed below: LogMeIn McAfee Safe Connect There may be others however those are the ones I've noticed so far. Additionally, I noticed that some AVG applications are still installed including a browser plugin/extension for Chrome as well as a driver that shows the following: S3 avgTap; C:\WINDOWS\System32\drivers\avgTap.sys [54888 2018-09-05] (AVG Technologies CZ, s.r.o. -> The OpenVPN Project) If that AVG software is applying a proxy, VPN or alternate DNS then that might be the issue.
  25. Man, that's a bummer. That is one frustrating thing about the modern web, all the region locked content. I understand why but it's still frustrating.
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