RAM usage - what is going on?

[arman258]

Where are the staff members?

[ya_paid]

Is this issue "exclusive" to premium users ? 

I did not notice this on a machine where I had the free version. I have disabled internet access on that machine. MBamservice is at only 4 MB on that machine.

However, on the machine where i had the premium version installed it ran upto Gbs like the others have reported.

[Wyndstryke]

Got up to 9GB, I killed it, it came back, killed it again at about 5GB used, now I can't kill it any more (just stuck at 7GB memory usage).  Turned every option to 'off' (other than 'self-protection' which seems to be stuck on).  Service is 'stopped' but still taking memory, can't kill the process via task manager, uninstall isn't working .... I've set the process to disabled but it just seems to be stuck.  Going to try a reboot next.

I assume it's a bad update of some sort.  

This is premium.

Edited January 27, 2018 by Wyndstryke

[shadowwar]

We are working on it.

[ZackZero]

1 minute ago, arman258 said:

Where are the staff members?

One on last page, they anticipate releasing a potential fix within the next 10 minutes, I believe.

[CW1990]

Okay so, if you want MBAM turned off, you don't have to uninstall.

If you can, just go into MBAM - settings - go to protection, and then scroll down to where it says 'start up MBAM when PC starts up'. Turn off everything in that small block.

Then restart your PC.

It should stop MBAM from turning on for now.

Remember to turn everything back on once this is fixed again. I will be checking forums for updates.

 

I stole this image from this forum to make it easy (turn off ALL checkmarks under "Startup Options")

[Furrnak]

Have had to manually disable the Malwarebytes Service in Windows 10 as it was killing the computer.... 

[ya_paid]

Just now, shadowwar said:

We are working on it.

Is this only happening to the premium version ?

[rafalek21]

It's easier to uninstall Malwarebytes, if you boot into safe mode.

[Corodix]

4 minutes ago, Seventies said:

To temporarily block the process, You had to

 

1) Kill it in Task Manager

2) go very quickly into the services and disable it (Run > services. msc)

 

If we don't block it in the services, it restarts.

 

This worked for me as well, though you don't actually need task manager. You can simply the service after going to services.msc, and then press the stop button to end the running service. Just don't forget to put the service on Automatic again once whatever is going on has been fixed.

[zaygr]

Same here, 10GB memory usage. Uninstalled MWB for now.

Win 10, premium trial.

[scagood]

3 minutes ago, shadowwar said:

We are investigating now. Trying to do a new publish which should be out in 10 mins. if everyone can check if this resolves it.

db update with a potential fix is MBAM3 Version: 1.0.3799

Thanks for the update Shadowwar.
How would I go about getting this possible fix? Do I launch a manual upgrade check?

Thanks, scagood

Edit: I've uninstalled for now, would a fresh install theoretically fix this?

Edited January 27, 2018 by scagood

[PuREv1L]

1 minute ago, ya_paid said:

Is this issue "exclusive" to premium users ? 

I did not notice this on a machine where I had the free version. I have disabled internet access on that machine. MBamservice is at only 4 MB on that machine.

However, on the machine where i had the premium version installed it ran upto Gbs like the others have reported.

NOPE

[Tjc222]

Just now, shadowwar said:

We are working on it.

Just wondering, do you guys test this stuff? or do you use your customers as guinea pigs?

[arman258]

1 minute ago, shadowwar said:

We are working on it.

Thank you 

[maze]

Same thing here.. We have recently seen a lot of problems with malwarebytes.  Product seem to have gone downhill as of late! :-(

[WISlim]

Disabling all protections, and choosing to "Quit" from the taskbar icon does not resolve the problem. The process restarts and begins consuming memory automatically.

[Stufish]

Just now, Tjc222 said:

Just wondering, do you guys test this stuff? or do you use your customers as guinea pigs?

No need for that - accidents happen. Lots of programs have a crappy patch now and again. They were fast to respond in under an hour. Just sit back and wait for now.

[PuREv1L]

i think they use our rigs for crypto mining is the end of the world 

[Seventies]

1 minute ago, Corodix said:

 

This worked for me as well, though you don't actually need task manager. You can simply the service after going to services.msc, and then press the stop button to end the running service. Just don't forget to put the service on Automatic again once whatever is going on has been fixed.

I could not stop it in the services without stopping it before via the Task Manager

[Pepperpotty]

Having the same issue. It crashed my laptop twice. I've just had to uninstall Malwarebytes.

[Merik2013]

What the heck did you code monkeys do now? Malwarebytes is acting like a damn virus. You've turned an antimalware program into a trojan. Great job there guys. My computer just had a meltdown because of this. Every time I'd kill the process the damn thing just started back up again and started climbing up the process list taking with it every once of free RAM until the entire system hung. Stopping the service didn't help at all either as that just rebooted on its own as well. I had to go into the folder, kill the process, stop the service, and launch the uninstall exe in order to put an end to it all. My system is now unprotected thanks to your blunder, so thanks for that. Not that it was protected while this mess was going on, mind you. It kept disabling all the protection.

I'll be honest, I suspect foul play here. I understand bad patches happen, but this particular behavior can be seen as particularly suspect depending on how you look at it. Like it might be the work of a hacker using our systems for some ill process, or an act of sabotage from a malcontent employee. I honestly don't know what to make of this mess, but its one hell of a screw up.

Edited January 27, 2018 by Merik2013

[Meathead]

Just now, Stufish said:

No need for that - accidents happen. Lots of programs have a crappy patch now and again. They were fast to respond in under an hour. Just sit back and wait for now.

Since it's hitting every premium user it never should have made it out the door... Clearly wasn't tested in house before it went out.

[ZackZero]

Just updated to newest package... and it's already climbed back to 20% of total system RAM. 

[Usedupallmymemories]

1 minute ago, PuREv1L said:

i think they use our rigs for crypto mining is the end of the world 

lol