Malwarebytes #1 Posted January 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
Timmaigh #2 Posted January 27, 2018 See attached picture. And it was actually still growing up. Is this normal? Share this post Link to post Share on other sites
Morio #3 Posted January 27, 2018 My computer almost just crashed because of this issue, what is happening? My memory is at 100% usage Share this post Link to post Share on other sites
coolsilver #4 Posted January 27, 2018 (edited) Same thing 10Gb of memory for Malwarebytes alone, system locked up partially. HTTP Everywhere crashed and web protection is offline. Only browsing facebook this morning which doesn't say much for all the garbage loaded... Unable to contact licensing server as well. Version 3.3.1.2183 Component package 1.0.262 Updates 1.0.3798 Edited January 27, 2018 by coolsilver Share this post Link to post Share on other sites
UberT #5 Posted January 27, 2018 I'm also having these problems, it's using all my memory and won't keep web protection on. Share this post Link to post Share on other sites
Nate-Dogg #6 Posted January 27, 2018 Exactly the same here, I was watching Amazon Video, saw the video stutter too much for it to be an internet issue (since I have fibre - never under 50Mbps) and saw my insane 13GB RAM usage and killed MWBAM. Also after restarting Malwarebytes my web protection is turned off, I cannot turn it on, it just says "Starting". So at the moment I've completely disabled Malwarebytes to stop my computer lagging/crashing. Share this post Link to post Share on other sites
CW1990 #7 Posted January 27, 2018 My PC no longer functions because MBAM is using 90% of the RAM power. Web protection is also turned off and nothing I do turns it back on. Please fix this asap because I can no longer do my work now! My whole PC is jamming up! Share this post Link to post Share on other sites
Rafa #8 Posted January 27, 2018 Same problem here. Seems to be a general failure... Share this post Link to post Share on other sites
jh12123 #9 Posted January 27, 2018 same here, memory keeps ramping up to 6+ gb and real-time protection won't stay on Share this post Link to post Share on other sites
rgrosz789 #10 Posted January 27, 2018 Yah, me too. Computer RAM completely consumed, so I rebooted. Only took five minutes, same situation again! Share this post Link to post Share on other sites
farzeer #11 Posted January 27, 2018 Same problem. Almost took my computer to a point of a crash. Restarting malwarebytes just does the same thing. Share this post Link to post Share on other sites
Morio #12 Posted January 27, 2018 (edited) My computer almost just crashed because of this issue, what is happening? My memory is at 100% usage. Can confirm you have a memory leak, and a bad one, i just restarted my pc and its slowly climbing and will not stop. I recommend everyone to completely kill the program until this is fixed, it wont stop taking up memory. Edited January 27, 2018 by Morio Share this post Link to post Share on other sites
Timmaigh #13 Posted January 27, 2018 Thanks for the replies. I am glad i am not alone :-) I would hazard a guess something is buggy out there. Uninstalled the thing for now until this gets fixed. Share this post Link to post Share on other sites
jh12123 #14 Posted January 27, 2018 okay so how do i keep malwarebytes from restarting on its own every time i quit? ending task in task manager is not preventing this from happening Share this post Link to post Share on other sites
malwaremulligan #15 Posted January 27, 2018 I just created account for this. Both FF and Chrome browsers crashed, malwarebytes starting sucking up 12GB of RAM and turned off its web protection capability. Share this post Link to post Share on other sites
farzeer #16 Posted January 27, 2018 1 minute ago, jh12123 said: okay so how do i keep malwarebytes from restarting on its own every time i quit? ending task in task manager is not preventing this from happening Yep. I was wondering the same thing so I just uninstalled it until it's fixed. Share this post Link to post Share on other sites
UberT #17 Posted January 27, 2018 (edited) Just right click on the small icon on the right and press quit malwarebytes, this worked for me and it shut off completely. Is this a memory leak? Edited January 27, 2018 by UberT Share this post Link to post Share on other sites
daman1 #18 Posted January 27, 2018 (edited) Same here cpu sky high!!!! web protection will not start!!!! what the %#*&@# is going on MB!!!!!! Nothings working will not start or stop cpu leak. Edited January 27, 2018 by daman1 Share this post Link to post Share on other sites
WhatIsGoingOn #19 Posted January 27, 2018 1 minute ago, jh12123 said: okay so how do i keep malwarebytes from restarting on its own every time i quit? ending task in task manager is not preventing this from happening process is called malwarebytes service Share this post Link to post Share on other sites
AmokOwe #20 Posted January 27, 2018 Getting high RAM usage as well and I'm not able to enable Real-Time Protection. Share this post Link to post Share on other sites
Nate-Dogg #21 Posted January 27, 2018 Just now, daman1 said: Same here cpu sky high!!!! web protection will not start!!!! what the %#*&@# is going on MB!!!!!! Just the usual for the company. Over the past 12 months they've had more issues with this product than all previous years combined. Share this post Link to post Share on other sites
MrOctober77 #22 Posted January 27, 2018 Same here, on two different PC's. Share this post Link to post Share on other sites
daman1 #23 Posted January 27, 2018 1 minute ago, Nate-Dogg said: Just the usual for the company. Over the past 12 months they've had more issues with this product than all previous years combined. No something just happened today, I never have any issues. Share this post Link to post Share on other sites
daman1 #24 Posted January 27, 2018 A bad update or something is going on!!!! Share this post Link to post Share on other sites
JaskaTheK9 #25 Posted January 27, 2018 4Gb Usage on my end, good thing I noticed before it got to crash point Share this post Link to post Share on other sites
