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About plnelson

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  1. (Windows 7) I got a notice that a new version of MalwareBytes was available but when I attempted to install it it crashed, putting up a dialog box called Setup, and saying "Runtime Error (at 404: 4927): Access violation at address 57BBC542 in module 'suhplr.dll' read of address 00000000. " What's up with this and how do I finish the install? Thanks in advance
  2. I had to reset my password and your guidelines said it had to be “8 or more characters, Mixture of letters and numbers, Mixture of upper and lowercase, Special characters and Non-dictionary words”. So I gave it exactly that and it still said my password was "weak" and it wouldn't accept it! I wasted a lot of time tinkering and looking up the random character strings I used to make sure they weren't in SOME dictionary online, etc (it wasn't), until I eventually gave it an 11 character password by taking the one it rejected and repeating the last 3 characters at the end. Please don't waste our time - if you need 11 characters then SAY 11 characters!!! Don't give us rules that don't work or aren't true!
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