Malwarebytes lifelong license key not working

[Nightsparrow]

I upgraded to win 10 Malwarebytes was not working right it was using 99% my CPU, so I uninstalled Malwarebytes and reinstalled it.. then I did a clean install win 10 and installed Malwarebytes again. Windows 10 just doesn't do well on my  old computer so I did a clean install back to 8.1 and tried to install Malwarebytes the  license key  would not work so I called what I thought was   Malwarebytes support and like a fool I let them in my computer they wanted to charge me 300 bucks to fix my computer IT WAS A SCAM. I had just done a clean install of win 8.1..I didn't pay them any money but because they had been in my computer I did another clean install of win 8.1 and still Malwarebytes license key will not work. I have a PDF when I bought and a screen shot of it. I do not have same email as when I bought my Malwarebytes license key.  My license key not working Please help Thank you 

[Telos]

2 hours ago, Nightsparrow said:

I called what I thought was   Malwarebytes support and like a fool I let them in my computer they wanted to charge me 300 bucks

This was not MB support. Hopefully, you did not follow their advice not let them take control of your computer. If so, another clean install might be necessary

It seems you did not deactivate your MBAM key between clean installs and have overrun your alotted installation allowance. 

As it is now the weekend, staff support is sparse, so please wait patiently until Monday for someone to help you with a key reset. 

Tagging @AdvancedSetup and @nikhils for support.

[Porthos]

8 hours ago, Nightsparrow said:

Please help Thank you 

 

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

[Firefox]

18 hours ago, Telos said:

Hopefully, you did not follow their advice not let them take control of your computer. If so, another clean install might be necessary

Ummmm he already did a clean reinstall because he did let them connect to his computer (as mentioned above in his post....)

[Nightsparrow]

Thank you .. yes shortly after I posted here I  put  Support Ticket 2124159 in..I am just glad I didn't fall for the scammer :)..

[Nightsparrow]

well it's the end of the week and I still haven't heard anything on my support ticket 2124159... at least my computer seems to be running well.

 

Edited November 10, 2017 by Nightsparrow

[Porthos]

@nikhils@dcollins@Ried

[nikhils]

Hello @Nightsparrow

Support has just responded to your ticket.

Can you please check your email for their recovery instructions.

Sometimes the email goes to the spam folder. Please be sure to check that as well.

Thank you.

[Nightsparrow]

Thank you will do

 

[Nightsparrow]

Yay My Malwarebytes is activated :). What I learned contact the right support  ..

[nikhils]

You bet. Sorry you got scammed the first time . 

Please be a little more careful going forward