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About Ried

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  1. Thank you very much, one of the Support tool devs will be taking a look as soon as they can
  2. This portion of LiquidTension's post may be helpful to the Support Tools team if you have the time. Replicate the issue, then: Please download collect_mbst_logs.bat using the link below. → https://malwarebytes.box.com/s/xpz34itvz4kqekayhoplqalehqh9eqnd Open your Downloads folder. Double-click collect_mbst_logs.bat to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. Upon completion, a file named mbst-logs.zip will be saved to your Desktop. Please attach the file in your ne
  3. Hello BillyBarue, An Agent has replied to your ticket, please continue with him. I'll close this topic to avoid any confusion. Thanks! 🙂
  4. Hello AmyLammie - as you are currently being assisted in your HelpDesk ticket, I'll close this topic to avoid any further confusion. Please continue in your ticket. Thanks! 🙂
  5. I did find your Support Ticket and advised the Agent to close it as you can work directly with the Engineering dept here in this topic. Please upload logs to this topic as soon as you can so @nikhils can take a look and advise further. Please refer to this post for instructions on uploading logs to this topic. Thank you 🙂
  6. Hello Jynx75, Russell replied to your ticket approximately 4 hours ago. If you do not see it in your email, please check your spam or Junk folders.
  7. The reply was sent to you at 8:38am (EST), please check your spam or junk folder.
  8. Hello MartinM We do apologize for the delay in getting to you, they are working as fast as they can. Porthos is correct, submitting multiple tickets is actually more of a hindrance than a help as the Agents take the tickets in order received. The more tickets submitted, the larger the ticket queue, and the longer the delay I did check and can see that they did reply to your ticket 3309098
  9. Hi stevieb333. An Agent on the HelpDesk will get to your ticket today to help resolve the issue with our MB Privacy. Please continue in this topic for assistance in removing the Supremo software that the tech scammers used.
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