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About Ried

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  1. Thanks for letting us know you were able to resolve this, Broni. 🙂
  2. No worries, our Agent was going to advise the exact same thing. 🙂
  3. You also have a ticket on our HelpDesk for this same issue - shall we close the HelpDesk ticket so instructions to you are not duplicated?
  4. Ok, I don't want to inconvenience you, just set it back to 150% I believe this is related to a issue the Engineers are aware of and they are working on sorting this out in an upcoming release. Until then, please ignore those shadowed words in the title bar. I'll reach out to you in this topic when they believe they've addressed this issue.
  5. What did you set it to? If not at 100%. please try that - thanks for your time. 🙂
  6. Thanks, what happens if you set it below that? That shadowing words should go away - can you confirm that for me?
  7. Hello softsnow, By any chance is your DPI set to above 150% ?
  8. Hello AnglepoiseLamp, I see that you have created a ticket on our HelpDesk. We'll continue via that ticket and I'll close this topic.
  9. Hello lorelei1952 and welcome to Malwarebytes. We apologize for the delay, an Agent will be replying to your ticket shortly. I'll close this topic - please continue in your HelpDesk ticket. Thanks! 🙂
  10. Hello dissatisfied We do not ever charge for an upgrade. It sounds as though your license simply didn't migrate to the upgraded version as expected. If you have your license that still has 2 months left on it, entering that existing license in the Settings > Account Details window or via the Activate button in the upper corner of the Dashboard, would have reinstated the Premium features. Please send me a PM (Personal Message) with you latest purchase details and I'll take care of refunding that purchase. To send me a Personal Message, click my avatar to go to my Profile and click send message
  11. Hello Snoopy_Rocks and welcome to Malwarebytes. I've replied to your ticket, and we'll continue there.
  12. @jem01 as I am working with you in our HelpDesk for this same issue, I'm closing this topic. Please continue with me in your HelpDesk ticket. Thank you. 🙂
  13. Helllo aelsner, William replied to your ticket, please continue with him in your HelpDesk ticket - I'll close this topic.
  14. Hello DADER, Judging by the email query you sent, it seems to have been a misunderstanding on the Agent's part. Your first sentence seemed to indicate an issue between Malwarbytes and Windows Defender. While I understand your frustration with the reply you received, have you mentioned it to the Agent in your ticket? You don't access the ticket as an employee, you simply reply to the email that was sent. Please continue in the HelpDesk ticket - I'll be closing this topic so as not to add even more confusion and I will be monitoring your ticket.
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