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Ried

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About Ried

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    https://www.malwarebytes.com

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  1. Hello r14v8, Had you explained this to begin with, Porthos would not have repeated what I had told another user earlier. This is a unique scenario and you do not need to purchase another license - I'll get you through this. Please check you Private Messages in a couple of minutes.
  2. I did find your ticket on the HelpDesk, I'll note in that ticket that you stated in this topic that it is now updating
  3. @Badran Thanks for reporting this. There is no 'corruption' with either Malwarebytes Premium or our Browser Guard. It is a miscommunication between BG and the UI and it's being looked into. When you reinstall MB Premium, bear in mind the Browser Guard stats on the Real Time Protection card are not in 'real time'. There is a set interval for the check in (no, I don't know what that interval is) 🙂
  4. @JoshKay Please reach out to me via Private Message with the details of the client machine.
  5. I'm starting to see that as well with YouTube but not always. We all see the writing on the wall, right? 😑 It's a great thought and I've relayed your post to the Developers for consideration.
  6. This is wonderful news! Thank you for your help with this and taking the time to report it. 😊
  7. Ok folks, Browser Guard version 2.6.12 should address this. It's now live in Chrome and Edge, but still pending review with Firefox Browser Guard auto updated for me in both Chrome and Edge already. Please let us know if the issue persists with this latest version.
  8. Browser Guard version 2.6.12 should address this. It's now live in Chrome and Edge, but still pending review with Firefox Browser Guard auto updated for me in both Chrome and Edge already. Please let us know if the issue persists with this latest version.
  9. 😁 We all do, it's true! They have identified the cause and are working very hard to get this resolved. It should also help with www.dumpert.nl issue you mentioned @DennisDeHaan I'll let you all know as soon as the new version is live - it will take a couple of days yet.
  10. @DennisDeHaan What other sites are you having this problem with? @SWood Yes, you're not in quite the right spot. You want to open the Malwarebytes Browser Guard extension via its icon in Edge. If you don't see the Malwarebytes Browser Guard icon in the Edge browser, click the icon that looks like a puzzle piece Malwarebytes Browser Guard should show up - click the 3 vertical dots and select 'Show in Toolbar' Once you see the Malwarebytes icon in the Edge toolbar: Open Malwarebytes Browser Guard via the icon in the upper right corner of your browser Click the 3 vertical dots Select 'Allow list' then Add a website.
  11. Thanks SWood. Please add Facebook to Browser Guard's Allow list as Dennis mentioned above. Open Malwarebytes Browser Guard via the icon in the upper right corner of your browser Click the 3 vertical dots Select 'Allow list' then Add a website.
  12. Thanks so much for providing that detail, I've let them know which protection is causing this. I'm sure they'll fix this as soon as they can. I'll keep you updated as I get information from them.
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