NotHappy Posted May 22, 2017 ID:1129099 Share Posted May 22, 2017 Are you F'ing kidding me? Gotta jump through hoops and more downloading just to get crap program to work? I am also trying for a refund. I am also filing a chargeback with my CC cuz I no longer trust Malwarebytes at all Link to post Share on other sites More sharing options...
NotHappy Posted May 22, 2017 Author ID:1129101 Share Posted May 22, 2017 Did you get a refund? If so, can you advise how. I am suffering same...Tnx Link to post Share on other sites More sharing options...
nikhils Posted May 22, 2017 ID:1129107 Share Posted May 22, 2017 Hello @NotHappy You are fully entitled for a refund. In this post @AdvancedSetup is just trying to help another user with issues. Kindly keep it civil . Link to post Share on other sites More sharing options...
exile360 Posted May 22, 2017 ID:1129115 Share Posted May 22, 2017 All you need to do is contact our Support staff here, explain that you are requesting a refund for the license(s) you purchased, they'll confirm your purchase/account info and then will process a refund for you once everything is confirmed, which shouldn't take long at all. We do not require anyone to first attempt to troubleshoot issues or provide any specific reason for requesting a refund (we'd like to know if possible as we'd like to make our software better if we can, of course, but it's not required), we just want our users and customers to be happy with the products and services we provide and confident in the protection from malware that our software provides, so if you are in any way dissatisfied we'll gladly provide a refund as long as we can confirm the purchase and it falls within the terms of our EULA. You may also refer to our Licensing FAQ for further details if you wish, however all you really need to do is contact Support via the link I provided above and they'll assist you and get you your refund assuming you're eligible. If there's anything else we can assist you with, please let us know. Link to post Share on other sites More sharing options...
NotHappy Posted May 23, 2017 Author ID:1129182 Share Posted May 23, 2017 If i am entitled to a refund, why wont any of you answer how I get one? why are my emails not replied to? I am keeping it civil, it's Malwarebytes that is not being civil in ignoring my request for a refund. What a joke. Software=Horrible, Support=Horrible, Refund=Horrible. Link to post Share on other sites More sharing options...
NotHappy Posted May 23, 2017 Author ID:1129183 Share Posted May 23, 2017 And why would Malwarebytes assume that the normal user would have the expertise to complete the all the steps just to get the program to work like it is originally supposed to. I didnt pay to have to do Malwarebytes repair work for them. What bizarre attitudes. Link to post Share on other sites More sharing options...
digmorcrusher Posted May 23, 2017 ID:1129222 Share Posted May 23, 2017 Contact support here for a refund, won't be a problem. https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 Link to post Share on other sites More sharing options...
Administrators celee Posted May 23, 2017 Administrators ID:1129426 Share Posted May 23, 2017 Hi @NotHappy, sorry to hear that you are having trouble getting a refund. Our support agent Philip just replied to the ticket you created yesterday. If you do not see his email, please be sure to check your spam folder. For anyone else who stumbles onto this thread later, if you would like a refund, please contact our eCommerce Partner, Cleverbridge, at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with your refund or subscription cancellation. Thank you, Cecile Link to post Share on other sites More sharing options...
isli Posted July 9, 2017 ID:1141525 Share Posted July 9, 2017 I would like to express my disappointment with Malwarebytes. After I Downloanded Malwarebytes program my computer running slow on top of that freezes every10 min I mean, it not even scanning , I'm not satisfied with your product ! I 've tried call costumer service but it's says The number you dialed does not exist! I would like to get my Refund . who should I contact ? Link to post Share on other sites More sharing options...
daman1 Posted July 9, 2017 ID:1141527 Share Posted July 9, 2017 26 minutes ago, isli said: I would like to express my disappointment with Malwarebytes. After I Downloanded Malwarebytes program my computer running slow on top of that freezes every10 min I mean, it not even scanning , I'm not satisfied with your product ! I 've tried call costumer service but it's says The number you dialed does not exist! I would like to get my Refund . who should I contact ? See post 7 Link to post Share on other sites More sharing options...
Firefox Posted July 10, 2017 ID:1141551 Share Posted July 10, 2017 2 hours ago, isli said: I 've tried call costumer service but it's says The number you dialed does not exist! I would like to get my Refund . who should I contact ? Where did you purchase the software from? They do not have a phone number you can dial so not sure who you called. If you want a refund create a ticket HERE and they will work with you getting a refund Link to post Share on other sites More sharing options...
Administrators celee Posted July 10, 2017 Administrators ID:1141718 Share Posted July 10, 2017 20 hours ago, isli said: I would like to express my disappointment with Malwarebytes. After I Downloanded Malwarebytes program my computer running slow on top of that freezes every10 min I mean, it not even scanning , I'm not satisfied with your product ! I 've tried call costumer service but it's says The number you dialed does not exist! I would like to get my Refund . who should I contact ? Hi @isli, I'm sorry to hear that you are unsatisfied. If you are interested in working with our support team to figure out what is going on with your computer, contact them at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 and they can assist you via email. If you would like a refund, please contact our eCommerce Partner, Cleverbridge, at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with your refund or subscription cancellation. Thank you, Cecile Link to post Share on other sites More sharing options...
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