celee

Administrators
  • Content count

    1,130
  • Joined

  • Last visited

3 Followers

About celee

  • Rank
    Staff

Profile Information

  • Location
    Malwarebytes HQ

Recent Profile Visitors

37,564 profile views
  1. No Views

    Hi @Firefox, when topics get split, they start at zero views. I've split daiegab and Porthos' responses off from a different thread, hence three replies. Let me know if I can help with anything else. Thanks, Cecile
  2. When did you get the duplicate emails?
  3. Update from IPS: Please let me know if you still see duplicate email notifications. Thanks, Cecile
  4. Lifetime key not working

    Hi @bktutor, Sorry to hear about your key not working. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us and they can assist you with getting your key up and running again. Thanks, Cecile
  5. Thanks for the update. I'll reach out again to IPS.
  6. Need help installing Premium

    Hi @jjsorrells, Here's how to install Malwarebytes onto your computer: https://support.malwarebytes.com/docs/DOC-1141 Here's how to activate your Premium version: https://support.malwarebytes.com/docs/DOC-1142 Please let me know if you need any additional help. Thanks, Cecile
  7. From IPS this morning: If you guys continue to see duplicate emails, please let me know. Thanks, Cecile
  8. Hi @gerrym, Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us they can better assist you with this licensing and platform issue. Thanks, Cecile
  9. Web protection not turning on

    Hi @Ishy, The update package released a few hours ago fixed the memory issue. For your real-time protection issue, can you provide these logs in your next response:
  10. Real Time Protection Disabled

    Hi @Shezzy, sorry to hear that you are having issues. Can you provide these logs in your next reply:
  11. Hi @pixiejen We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.
  12. I lost my premium status after the fix!

    Please contact our support team via https://support.malwarebytes.com/community/consumer/pages/contact-us and they can assist you further with this. Thanks, Cecile
  13. High RAM usage kills my computer

    Hi @JL215 We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.
  14. Last update made me remove MB 3 from my PC

    Hi @random_user and @rdondes, We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.
  15. Hi @PKarch, We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.