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About celee

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    Malwarebytes HQ

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  1. @PeterJCC our support agent Lana replied to you this morning. Please check your spam or junk mail if you do not see the email. Thanks, Cecile
  2. Hi @hanuq, looks like our support agent Theresa is currently assisting you with the refund. Please be sure the check your spam folder if you do not see an email from her. Thanks, Cecile
  3. Hi @Shell20, thanks for reaching out. One of our support agents will reach out to you shortly via email. Thanks in advance for your patience. -Cecile
  4. Hi @MAXBAR1, Thanks for letting us know. I've forward this to our forums' service provider. Thanks, Cecile
  5. Hi @damienjl, I've escalated this up to our Support Team's manager. He's approved your refund and your ticket will be updated shortly. Thanks, Cecile
  6. I'll let the Malwarebytes Labs team know. Thanks guys!
  7. Want to participate in a research study for an upcoming article in Malwarebytes Labs on data privacy? Take our survey, and tell us how you feel about sharing personal data online here.
  8. Hi @wP9y5Dcf, Thanks for letting us know. I'll update the appropriate teams. Thanks, Cecile
  9. Hi @don1944, Additionally, you can check on the status of your license and how many computers your license can cover here: https://myaccount-stage.malwarebytes.com/en/login Here are all the things you can manage in My Account: https://support.malwarebytes.com/docs/DOC-1032 Please let me know if you have any additional questions. Thanks, Cecile
  10. If you are a target of a sextortion scam like this, or others, where you need to pay to get your compromising data deleted, do not engage with the scammer. These emails can sound intimidating, especially if the scammer is able to add details about you taken from public data, like from your social media accounts. As a result, the scam is rather lucrative. If they said they have your password: Head here for more info on this scam: https://blog.malwarebytes.com/101/2018/10/sextortion-emails-theyre-probably-not-watching/
  11. Hi @nukecad, I've tested pasting your URLs and others in the above thread and did not have any issues in the URLs automatically becoming hyperlinks. The only time the URL did not becoming hyperlinked is when "https://" was excluded. Do you recall if when your originally pasted the URL in your thread if you included the "https://" portion in front of your URL? Thanks, Cecile
  12. Hi @notifyme, Sorry to hear you are having issues. Can you post the URL here and I can help troubleshoot with you. Thanks, Cecile
  13. HI @MEB, Open Malwarebytes and head to "Settings". In the "Preference" pop up, click "Hide application icon" to remove the Malwarebytes icon from your menu bar. Please let me know if I can help with anything else. Thanks, Cecile
  14. Hi @AmandaS, Thanks for joining our forums! Your key is good for one year from the date it is first used. You can still install it on your new laptop that you are getting soon, but the expiration date on that key will remain the same from your original computer. Please let me know if I can help with anything else. Thanks, Cecile
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