celee

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About celee

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    Staff
  • Birthday November 19

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    San Jose, Calif.

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  1. Hi @chip17, Sorry for the wait. I'll get someone on our support team to reply back to your ticket shortly. Be sure to check your junk mail/spam folder if you do not see an email in your inbox. Thanks, Cecile
  2. Hi @chip17, if you haven't done so, please contact our support team at https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum and they can help you with this issue. Thanks, Cecile
  3. Hi again, Are you still having issues after upgrading to the latest version? If so, can you please attached the logs from step 6-8 from here: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ in your next response?
  4. Hi @hickoxk, Sorry to hear that you are having trouble activating. I've escalated your support ticket and someone should reply soon. Thanks, Cecile
  5. Our developers are actively working on a fix for the real-time protection layer being off. But an uninstall and reinstall typically solves it if you were unable to activate web protection with the first option. If you would like our team to delve deeper into what specifically was your Malwarebytes v 3.0.6 issue, please follow steps 6-8 here: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ and attach the logs. Thanks, Cecile EDIT: My apologies, I missed that you are now using v2.2.1. Nevermind on the the logs for Malwarebytes 3.0 above
  6. Hi @ash0573, Please attach the logs in steps 6-8 from here https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Thanks, Cecile
  7. Hi @jmcquiggan and @INNJAY, Have you guys tried this workaround to enable web protection: https://forums.malwarebytes.com/topic/195576-real-time-protection-layer-turning-off-try-this/ Innjay, you can retrieve your license details by clicking "My Account" at the top right. There you can find your License info. Thanks, Cecile
  8. This is a different error. Your issue should be solved by following the details in this post:
  9. Hi @hopper15, please provide the logs from steps 6-8 here: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Thanks, Cecile
  10. Sorry to hear that you are still having issues. Please contact our support team at https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum and they can assist you further with this. Thanks, Cecile
  11. Hi @bobmitch, sorry to hear that you're having problems with website protection. Have you tried the doing the following:
  12. Hi @malbytes24, which version of 3.0 are you on? Have you upgraded to 3.0.6: https://forums.malwarebytes.com/topic/195049-malwarebytes-306-released/ ?
  13. Hi everyone, If you are having issues with real-time protection turning off, please try the steps outlined here: If you are still having trouble, please create a new topic here: https://forums.malwarebytes.com/forum/41-malwarebytes-30/ and be sure to add details of your issues as outlined here:
  14. Hi @LHamilton, Have you tried the steps outlined here: If you are still having trouble after completing the above, please provide the logs in steps 6-8 from here: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  15. Hi @Balinese, sorry to hear that you are also having this issue. Have you tried these steps outlined here: