celee

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About celee

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  1. Thanks! I'll update IPS.
  2. Thanks! I'll update IPS. -Cecile
  3. IPS got back to me and here's what they said:
  4. Hi @TheQuickFox, It looks like you are in the "Members" group (you can see what group people are in right under their personal avatar or the default letter one). Those in the "Members" group unfortunately do not have the ability to edit their profile picture. Please let me know if you have any additional questions. Thanks, Cecile
  5. Thanks for all this @Firefox I'll pass it along to IPS. Thanks, Cecile
  6. IPS Community Suite has been updated today to version 4.2.5. Please see the original post above for the link to the release note.
  7. This happens multiple times for you @Firefox? I can't replicated it and after asking around others haven't had this issue.
  8. scamed

    Hi @Agentorange, Avangate is one of our eCommerce partners. If you are having issues with your payment, please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us Thank you, Cecile
  9. Renewal

    Hi @BobGoblin, One of our support agents will reach out with more info shortly, but you can still renew one of your 1year/3PC licenses at the $39.99 grandfathered price, if you are still interested. Since you mentioned you previously used the Malwarebytes Anti-Malware and Malwarebytes Anti-Exploit on the same PCs, I would recommend only renewing one of your license and let the other one lapse. Please let me know if I can assist with anything else. Thanks, Cecile
  10. Renewal

    Hi @BobGoblin, I was able to look up your purchase from last year. You purchased the Malwarebytes Anti-Malware 1 year for 3 PC and a Malwarebytes Anti-Exploit 1 year for 3 PC. Both items were listed at the $39.99 but because you purchased it during the back to school sale, you instead got a 50% savings and only paid $19.98 each. The sale price was only good for the point of purchase and the price will revert back to the regular $39.99/each at renewal time. Because Malwarebytes Anti-Exploit is now included in the Malwarebytes 3, your Malwarebytes Anti-Exploit license converts to a Malwarebytes 3 license. Here's more info about that conversion: So, what you have is two separate 1year/3PC of the new Malwarebytes 3 licenses. And you are grandfathered in at the $39.99 price for each license if you wish to renew. The current price for a 1year/3PC of Malwarebytes 3 is $59.99: https://store.malwarebytes.com/342/?scope=checkout&id=L7cXgS0aRT&x-lae_vid=&x-ml_eg=DIRECT Please let me know if you have any additional questions. Thanks, Cecile
  11. Hi @carverdank, Regarding Malwarebytes Anti-Exploit and the former Malwarebytes Anti-Malware: Please see this FAQ: Please contact our support team using this link: https://support.malwarebytes.com/community/consumer/pages/contact-us. Our team can assist you with your licensing questions. Please be sure to include your Cleverbridge reference number (or your license key(s) if you do not have your reference number) so our support agents can look up your purchase. Please have patience as our support team may take a few additional days to responde due to the hurricane in Florida. For more information, head here: Thanks, Cecile
  12. Malwarebytes: Bundle or Base?

    @FatBear thanks for joining the Malwarebytes Forums! If you are looking to add additional seats for your business, please contact your sales rep and they can add additional seats to your licenses. For combining or adding additional PCs to your home version of Malwarebytes, please use the link @Firefox provided above to contact our support team and they can help come up with a solution for you. Please be aware that there will be some delay in our support team's response due to the hurricane in Florida (more info here: https://forums.malwarebytes.com/topic/210149-support-alert-hurricane-irma/?tab=comments#comment-1161732)
  13. Unsubscribing from Malwarebytes

    Hi @daveman15, Sorry to hear about your frustration. Can you tell me what types of emails you are getting daily? Can you provide a screenshot of the email? Thanks, Cecile
  14. Hi @Digerati, With the big update to version 4 of our forum software last summer, there was a major overhaul profile customization. Those in the "Members" group cannot upload a profile picture and are limited to two lines in their signature. Because you set up your profile picture and signature before that update last year, you were able to keep your profile picture and more than two lines in your signatures. However, any updates to your signature will enforce the new rule of two lines. Please let me know if you have any additional questions. Thanks, Cecile
  15. Hi @x64, What Thomas stated is correct: lifetime licenses will not be issued for he Mac version nor will any old lifetime license work on the Mac product. Malwarebytes for Windows and Malwarebytes for Macs are different products with different features, but both were engineered to accept the new license keys. Similar to what I stated in quoted text above, Malwarebytes for Mac will not accept any license keys purchased before July 31. But if you purchased a key after July 31, that license key will be accepted in either the Windows or Mac version.