celee

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About celee

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    Staff
  • Birthday November 19

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    San Jose, Calif.

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  1. Hi @hectorM, sorry to hear that you are having issues. Please contact our support team at https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum and they can assist you with this licensing issue. Thanks, Cecile
  2. Hi @NWGreek. You can purchase multi-seat licenses here. 1. In the above URL, a one-year, two PC license cost $49.99. You will see a deeper discount if you choose to purchase a two-year, two PC license. 2. Base on the discounts, it's cheaper for you to purchase a multi-seat license. 3. We no longer offer lifetime licenses as of April 2014. You can read more about it here. If you do decide to go with the multi-seat license, be sure to cancel the subscription of your current one seat subscription. You can contact our eCommerce partner here to cancel your subscription. Please let me know if you have any additional questions. Thanks, Cecile
  3. Hi @MitchHellman, I'm sorry that you had a less than satisfactory experience with our Support team. You are correct that Malwarebytes 3 integrates MBAE so now you do not need a standalone MBAE version. The yearly license that you paid for MBAE, however, does not go away. Like Porthos mentioned above, your MBAE license can be used as a second Malwarebytes 3 yearly license and you are grandfathered in at the MBAE price if you continue your subscription. More info can be found in our FAQ at here: If you would like a refund on your auto-renewed MBAE license, please contact our eCommerce Partner, Cleverbridge, at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with a refund or subscription cancellation. Thanks, Cecile
  4. Hi @NotHappy, sorry to hear that you are having trouble getting a refund. Our support agent Philip just replied to the ticket you created yesterday. If you do not see his email, please be sure to check your spam folder. For anyone else who stumbles onto this thread later, if you would like a refund, please contact our eCommerce Partner, Cleverbridge, at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with your refund or subscription cancellation. Thank you, Cecile
  5. Hi @TCV21, have you restarted your computer since updating? -Cecile
  6. Hi, Thanks @Porthos for stepping in. For anyone stumbling on this thread later: this web protection issue has been resolved. Head here for more information: If you are still having issues after performing the above, please click here to create a new post, provide details of what you are seeing, and one of our experts can assist one-on-one. Thank you, Cecile
  7. Hi @meimeiriver, sorry to hear that you are also having this problem. This web protection issue has been resolved. Head here for more information: Consumers on Malwarebytes Premium or our Business version were protected from the WanaCrypt0r ransomware from the beginning. You can read more here: https://blog.malwarebytes.com/cybercrime/2017/05/wanacrypt0r-ransomware-hits-it-big-just-before-the-weekend/ Please let us know if you hare still having problems after updating and restarting. Thank you, Cecile
  8. Hi, Glad to hear that the fix resolved your web protection issue. ---- For anyone stumbling on this thread later: this web protection issue has been resolved. Head here for more info: If you are still having issues after performing the above, please click here to create a new post, provide details of what you are seeing, and one of our experts can assist one-on-one. Thank you, Cecile
  9. Glad to hear we got you up and running @CryCel! For anyone stumbling onto this thread later: this web protection issue has been resolved. Head here for more info: If you are still having issues after performing the above, please click here to create a new post, provide details of what you are seeing, and one of our experts can assist one-on-one. Thank you, Cecile
  10. Hi, For anyone stumbling on this thread: this web protection issue has been resolved. Head here for more info: If you are still having issues after performing the above, please click here to create a new post, provide details of what you are seeing, and one of our experts can assist one-on-one. Thank you, Cecile
  11. Hi everyone, This web protection issue has been resolved. Head here for more info: If you are still having issues after performing the above, please click here to create a new post, provide details of what you are seeing, and one of our experts can assist one-on-one. Thank you, Cecile
  12. Thanks for the additional information. I'll update our web team. -Cecile
  13. Hi @plodr, thanks for letting us know about this web issue. I do see what you provided in the screenshot for a second before it fixes itself and then I see this: Which is the correct pricing. I will let our web team know so they can take a closer look. Thanks again, Cecile Nguyen
  14. Hi @Gt-truth, sorry to hear that you are having issues. Please follow this post below and attach your logs. We'll check it out to see what's going on
  15. Hi, Sorry for the delayed response here. Looks our Business support team assisted you via email and you got the issue resolved. Please let me know if I can assist with anything else here in the future. Thanks and have a great weekend! -Cecile