celee

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About celee

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    Malwarebytes HQ

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  1. Hi @aronya1, If you purchased your licenses within the last 30 days, we can refund you that purchase and then you can purchase a new subscription to cover any additional PCs they would like to protect. You can reach out to our support team here: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 to initiate a refund. If you are outside our refund policy of 30 days, you would simply need to purchase another 1-PC license to cover that second computer. Purchasing a new 2-PC license will not extend the original license, but will be a brand new license that will expire one year from purchase date. If you go this route, you'll just end up with licenses to cover three total PC with two different expiration date. Please let me know if you have any additional questions. Thanks, Cecile
  2. Hi @uturn0427, Thanks for reporting this. I've manually reset that option for your profile, so now, it should not show up with an empty field. Please let me know if I can assist with anything else. Thanks, Cecile
  3. Hi everyone, Quick update on this, IPS version 4.2 is ready and we're targeting the morning of Monday, August 7 to push the update. Expect some downtime that morning as we upgrade. Let us know if you have any questions about this new update, I'll answer them as best I can. Thanks, Cecile
  4. Hi @cfriendo, Welcome to the Malwarebytes forum! Are you still having trouble accessing https://www.malwarebytes.com/? I've just checked and am able to access it without issues. -Cecile
  5. Hi @tomy_hil, I've also PM you, but can assist you here if you prefer. Can you give the URL of the page you are trying to visit and download? Thanks, Cecile
  6. Hi @Sparky61, sorry for the delay in getting back to your support ticket. Our support agent William will be reaching out to you shortly. If you do not see his email, please be sure to check your spam folder. Thanks, Cecile
  7. Hi @isli, I'm sorry to hear that you are unsatisfied. If you are interested in working with our support team to figure out what is going on with your computer, contact them at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 and they can assist you via email. If you would like a refund, please contact our eCommerce Partner, Cleverbridge, at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with your refund or subscription cancellation. Thank you, Cecile
  8. Hi @ardisius, Welcome to the Malwarebytes forum! We do have a program specifically for technicians called Malwarebytes Techbench that includes reseller price for MB3 license and access to the Malwarebytes Toolset that is built specifically for technicians by technicians. You can learn more info here: https://www.malwarebytes.com/techbench/ You can sign up here: https://www.malwarebytes.com/business/techbench-licensing/ Let me know if you have any additional questions please don't hesitate to reach out here. Thanks, Cecile
  9. Hi @stanleykorn, If you had Malwarebytes Premium, you and your company would've been protected from yesterday's ransomware attack. Our real-time protection would have stopped the ransomware in its track. Malwarebytes Free does not have real-time protection. On why you would need to pay for the Premium version, from our CEO back in 2014, which remains true today: If you're interested, we do have an Anti-Ransomware Beta at https://forums.malwarebytes.com/forum/172-anti-ransomware-beta/ that you can try out.
  10. If you are interested in Malwarebytes Endpoint Protection, get more info here. Head here for frequently asked questions and videos on how to use this product. If you need technical help with your Malwarebytes Endpoint Protection, please contact our support team here and submit a ticket. We’ll get back to you as quickly as we can. Thanks in advance for your patience and for your support.
  11. Hi @Aura, thanks for reporting. The "Contact Sales" URL on https://support.malwarebytes.com/customer/portal/articles/1835354-i-am-purchasing-malwarebytes-products-for-a-non-profit-educational-company-government-agency-do-i-receive-a-discount-?b_id=6442 is now fixed. It now points to https://www.malwarebytes.com/business/licensing/ Thanks, Cecile
  12. @frostfair yes, you'll be able to transfer your lifetime license whenever you decide to upgrade your laptop. Just be sure to deactivate the license on your current computer first before activating on your new machine. Here's how: https://support.malwarebytes.com/customer/en/portal/articles/1835313-how-do-i-transfer-my-malwarebytes-anti-malware-license-to-a-different-computer-?b_id=6400 Let me know if you have any additional questions. Thanks, Cecile
  13. @frostfair Unfortunately, the Anti-Ransomware component does not run on XP or Vista. Here's more details: https://support.malwarebytes.com/customer/en/portal/articles/2734150-why-is-malwarebytes-3-0-anti-ransomware-protection-disabled-with-windows-xp-vista-?b_id=15026
  14. Hi @frostfair, what Windows OS are you currently running Malwarebytes 3.1.2 on?
  15. From the blog I linked above: Yes, lifetime keys still exist. Anyone who already has a lifetime key before the change to subscription are grandfathered in and keep their lifetime key. Let me know if I can help with anything else. Thanks, Cecile