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celee

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  1. Hi @krevrag, I've updated your account to give you Techbench access as well. Please let me know if I can help with anything else. Thanks, Cecile
  2. To activate Malwarebytes Premium on Windows, have your Premium license key ready and follow the instructions below. Activating Malwarebytes for Windows enables Premium features such as Real-Time Protection and Scan Scheduler. Your license key is located in the order confirmation email that was sent to you when you purchased your Premium subscription. If you do not have a Premium license key, visit the Malwarebytes website to purchase a Premium subscription or see how to find your Premium license key. You must have Malwarebytes for Windows installed on your computer prior to activating your license key. To install Malwarebytes on your Windows computer, refer to Download and install Malwarebytes for Windows v4. You may also view the Support article here to activate Premium: https://support.malwarebytes.com/hc/en-us/articles/360038479154-Activate-Premium-subscription-in-Malwarebytes-for-Windows-v4 Activate Premium license on Windows Open Malwarebytes for Windows. Click the Activate license button. Click the text box under License key, then enter your key. Be sure to include hyphens and capitalization. If you have an ID, click the switch next to My license came with a License ID. Click the text box under License ID, then enter your ID. IMPORTANT: If you do not have an ID, do not click the switch and continue to step 5. Click the Activate button. When Malwarebytes Premium on Windows is activated, Premium displays in the top-left corner of the program Dashboard. Following activation, Malwarebytes Premium on Windows turns on all Real-Time Protection layers. To protect additional devices, repeat the instructions above on another Windows device. Click here to view the Malwarebytes for Windows guide v4
  3. Uninstall Malwarebytes software from my Windows computer v3 To uninstall Malwarebytes software from your Windows computer, use the Control Panel. Control Panel is a Windows utility that includes tools to uninstall/change software on your computer. Control Panel can uninstall our software, but it does not delete Malwarebytes' settings, license information, and other configuration files. To uninstall and delete Malwarebytes configuration files, refer to the article Uninstall and reinstall using the Malwarebytes Support Tool. Uninstall Malwarebytes software with Control Panel Open the Start menu located at the bottom-left of your screen. Search for Control Panel, then click Control Panel to open the application. For help locating and using Control Panel, refer to Microsoft's article Where is Control Panel? From Control Panel, click one of the following options: Programs > Uninstall a program Programs and Features Add or remove programs Click the Malwarebytes software you are attempting to uninstall, then click Uninstall or Remove. If a User Account Control window appears, click Yes. User Account Control helps ensure you have given permission to uninstall your Malwarebytes software. When Malwarebytes has been successfully removed from your computer, click OK to exit. For more information on how to uninstall a program from Windows, refer to Microsoft's articles: Uninstall apps and programs (Windows 10) Tips to free up drive space on your PC (Windows 7, Windows 8, and Windows 8.1)
  4. To uninstall Malwarebytes software from your Windows computer, use the Control Panel. Control Panel is a Windows utility that includes tools to uninstall/change software on your computer. You may also the Support article here: https://support.malwarebytes.com/hc/en-us/articles/360038984753-Uninstall-Malwarebytes-for-Windows-v4 Control Panel can uninstall our software. By doing this, it will delete Malwarebytes' settings, configuration files and deactivate your license. To thoroughly uninstall and delete Malwarebytes configuration files, refer to the article Uninstall and reinstall using the Malwarebytes Support Tool. Uninstall Malwarebytes software with Control Panel Open the Start menu located at the bottom-left of your screen. Search for Control Panel, then click Control Panel to open the application. For help locating and using Control Panel, refer to Microsoft's article Where is Control Panel? From Control Panel, click Programs > Uninstall a program. Click the Malwarebytes software you want to uninstall, then click Uninstall/Change. If a User Account Control window appears, click Yes. User Account Control helps ensure you have given permission to uninstall your Malwarebytes software. When Malwarebytes has been successfully removed from your computer, click OK to exit. For more information on how to uninstall a program from Windows, refer to Microsoft's articles: Uninstall apps and programs (Windows 10) Tips to free up drive space on your PC (Windows 7, Windows 8, and Windows 8.1)
  5. Download and install Malwarebytes for Windows v3 To start using Malwarebytes on your Windows computer, download and install Malwarebytes for Windows version 3. Instructions are provided below to guide you through the installation process. These steps also apply to re-installation, or how to get back the program in case of an accidental uninstall. If you are on Windows 7/Windows 8/ Windows 8.1/ Windows 10: Click here to download If you are on Windows XP/ Windows Vista Click here to download Locate the setup file that was downloaded, mb3-setup-consumer-x.x.x.xxxx.exe. x.x.x.xxxx represents the version number In most cases, downloaded files are saved to the Downloads folder. Double-click the setup file. When User Account Control appears, click Yes. User Account Control requires permission to install Malwarebytes for Windows. Use the drop-down menu to select the setup language, then click OK. The setup language may default to the language set on your computer. A screen asks what kind of computer you are installing Malwarebytes on. This choice determines the kinds of Malwarebytes product notifications you will receive periodically. Click either Personal Computer or Work Computer, then click Continue. See bullets below for a description of each option. Personal Computer: is a device owned by you or your family for home and personal use. Dashboard notifications after choosing Personal Computer may look like the following: Work Computer: is a device owned by your company or place of employment. This option is intended for Malwarebytes for Teams customers or PCs used primarily in a work or business environment. Dashboard notifications after choosing Work Computer may look like the following: To install Malwarebytes for Windows and agree to the End User License Agreement, click Agree and Install. To choose a different install location, click Advanced Options. When your Malwarebytes for Windows installation is complete, click Finish to exit Setup. Malwarebytes for Windows opens automatically and the recommended settings are enabled by default. If you have purchased a Premium license, refer to the article Activate Malwarebytes Premium on Windows device. Click here to view the Malwarebytes for Windows guide
  6. To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows. Instructions are provided below to guide you through the installation process. These steps also apply to re-installation, or how to get back the program in case of an accidental uninstall. You may also visit the Support article here: https://support.malwarebytes.com/hc/en-us/articles/360038479134-Download-and-install-Malwarebytes-for-Windows-v4 Download the latest version of Malwarebytes for Windows. Locate the setup file that was downloaded, Mbsetup.exe. In most cases, downloaded files are saved to the Downloads folder. Double-click the setup file. When User Account Control appears, click Yes. User Account Control requires permission to install Malwarebytes for Windows. A screen asks what kind of computer you are installing Malwarebytes on. This choice determines the kinds of Malwarebytes product notifications you will receive periodically. Click either Personal Computer or Work Computer. To install Malwarebytes for Windows and agree to the End User License Agreement, click Agree and Install. To choose a different install location, click Advanced Options. When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen. Click the Get started button. Malwarebytes asks if you would like to use either the Malwarebytes Free version or the Malwarebytes Premium version. Click one of the following buttons: Use Malwarebytes Free: To use the Malwarebytes Free version. This version only removes existing infections and has no proactive protection. Purchase Premium: To purchase a subscription for Malwarebytes Premium and unlock all protection features. Claim free 14-day trial: This button only appears if it is your first time installing Malwarebytes on your machine. Click this button to unlock Malwarebytes Premium features for 14 days. You must provide an email on the following screen to activate the trial. Activate License: To input a license key which activates a Malwarebytes Premium subscription. For more details, see Activate Premium subscription in Malwarebytes for Windows v4‌. Once you have chosen to activate a Malwarebytes Premium subscription, activate a 14-day trial, or use the Malwarebytes Free version, you are taken to the main Dashboard of the program. Malwarebytes is successfully installed on your Windows device. Head here to view the Malwarebytes for Windows guide v4.
  7. Do I still need to run other troubleshooting or repair tools? With the Malwarebytes Support Tool, you do not need to run additional troubleshooting or repair tools, such as the Malwarebytes Cleanup Utility.
  8. What is the mbst-grab-results.zip file? mbst-grab-results.zip is an archive that contains results from running the Malwarebytes Support Tool. Inside the mbst-grab-results.zip file, there are two logs: mb-support-log.txt file - contains the Malwarebytes Support Tool data and any exceptions the application encountered. mb-check-results.txt - contains data to help us troubleshoot issues with Malwarebytes for Windows. If the Malwarebytes Support Tool is run in offline mode, the mbst-grab-results.zip file is saved to your desktop.
  9. What happens when the Malwarebytes Support Tool creates a ticket? When the Malwarebytes Support Tool creates a ticket, your troubleshooting logs are attached to the ticket and a confirmation email is sent to you. To add more information to your ticket, reply to the confirmation email you received. To create a ticket, refer to the article Troubleshoot issues with Malwarebytes for Windows.
  10. How do I upload logs to an existing Support ticket? If you have an open ticket with Malwarebytes Support, enter your ticket number and email address when prompted in the Malwarebytes Support Tool. For instructions, refer to the article Upload logs to your ticket using the Malwarebytes Support Tool.
  11. Do I need a license for the Malwarebytes Support Tool? No, the Malwarebytes Support Tool is a free troubleshooting and repair utility. You may download and run the Malwarebytes Support Tool as needed.
  12. What can the Malwarebytes Support Tool do? Provide self-help options to assist with troubleshooting Create a Malwarebytes Support ticket Attach information to an existing Malwarebytes Support ticket Automatically generate and upload information to a secure Malwarebytes server Automatically run troubleshooting tools, including: Farbar Recovery Scan Tool (FRST) Malwarebytes Cleanup Utility (MB-Clean) MB-Check MB-Grab Function using an online or offline mode Advanced Options Allows you to use the Malwarebytes Support Tool without an Internet connection Saves troubleshooting logs to your computer Uninstalls Malwarebytes for Windows using the Cleanup Utility
  13. How do I use the Malwarebytes Support Tool? Download the latest version of the Malwarebytes Support Tool, then open the utility and accept the license agreement. For further instructions, refer to the article Troubleshoot issues with Malwarebytes for Windows
  14. Uninstall and reinstall using the Malwarebytes Support Tool The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer. If you have activated Malwarebytes using a license key, this will be backed up so you will not need to re-input during post cleanup re-installation. You can use the Malwarebytes Support Tool to uninstall your Malwarebytes software or remove files leftover from a previous installation. Download and run the Malwarebytes Support Tool Close all applications you have open on your computer. Download the Malwarebytes Support Tool. When prompted to save the file, click Yes or Save. Locate your Downloads folder and double-click to open. Double-click the mb-support-x.x.x.xxx.exe file. If prompted by User Account Control to allow changes be made to your computer, click Yes. Click the Accept License Agreement box. Click the Next button. Click Advanced under the Menu Pane. Click the Clean button. Click the Yes button to proceed. This process may take a few minutes. The Support Tool displays a message box asking to reboot the computer. Save all your work and click OK when you are ready to reboot. After the reboot, Malwarebytes Support Tool reopens and displays a message asking if you would like to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes Support Tool downloads and runs the installer for the latest version of Malwarebytes for Windows. The Malwarebytes dashboard opens once the installation completes successfully.
  15. The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows. The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool. The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or updates an existing ticket with the information gathered. Please click below to read FAQ regarding the Malwarebytes Support Tool: Uninstall and reinstall using the Malwarebytes Support Tool How do I use the Malwarebytes Support Tool? What can the Malwarebytes Support Tool do? Do I need a license for the Malwarebytes Support Tool? How do I upload logs to an existing Support ticket? What happens when the Malwarebytes Support Tool creates a ticket? What is the mbst-grab-results.zip file? Do I still need to run other troubleshooting or repair tools? Latest version of Malwarebytes Toolset release notes
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