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      Support Alert - Hurricane Irma   09/08/2017

      Due to weather in the South East United States response times may be delayed. We appreciate your patience and understanding.  

celee

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About celee

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    Staff

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    Malwarebytes HQ

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  1. Hi @carverdank, Regarding Malwarebytes Anti-Exploit and the former Malwarebytes Anti-Malware: Please see this FAQ: Please contact our support team using this link: https://support.malwarebytes.com/community/consumer/pages/contact-us. Our team can assist you with your licensing questions. Please be sure to include your Cleverbridge reference number (or your license key(s) if you do not have your reference number) so our support agents can look up your purchase. Please have patience as our support team may take a few additional days to responde due to the hurricane in Florida. For more information, head here: Thanks, Cecile
  2. Malwarebytes: Bundle or Base?

    @FatBear thanks for joining the Malwarebytes Forums! If you are looking to add additional seats for your business, please contact your sales rep and they can add additional seats to your licenses. For combining or adding additional PCs to your home version of Malwarebytes, please use the link @Firefox provided above to contact our support team and they can help come up with a solution for you. Please be aware that there will be some delay in our support team's response due to the hurricane in Florida (more info here: https://forums.malwarebytes.com/topic/210149-support-alert-hurricane-irma/?tab=comments#comment-1161732)
  3. Hi @seetocore, please check you PM, I'll send you a message regarding your request. Thanks, Cecile @AdvancedSetup
  4. Unsubscribing from Malwarebytes

    Hi @daveman15, Sorry to hear about your frustration. Can you tell me what types of emails you are getting daily? Can you provide a screenshot of the email? Thanks, Cecile
  5. Hi @Digerati, With the big update to version 4 of our forum software last summer, there was a major overhaul profile customization. Those in the "Members" group cannot upload a profile picture and are limited to two lines in their signature. Because you set up your profile picture and signature before that update last year, you were able to keep your profile picture and more than two lines in your signatures. However, any updates to your signature will enforce the new rule of two lines. Please let me know if you have any additional questions. Thanks, Cecile
  6. Hi @x64, What Thomas stated is correct: lifetime licenses will not be issued for he Mac version nor will any old lifetime license work on the Mac product. Malwarebytes for Windows and Malwarebytes for Macs are different products with different features, but both were engineered to accept the new license keys. Similar to what I stated in quoted text above, Malwarebytes for Mac will not accept any license keys purchased before July 31. But if you purchased a key after July 31, that license key will be accepted in either the Windows or Mac version.
  7. renewal

    Hi @Prime, Our support agent Viktoria replied to your support ticket a few hours ago and has turned off auto-renewal for you. If you have any additional questions, please reply back to Viktoria's email. If you do not see her email, please be sure to check your spam folder. Thanks, Cecile
  8. Malwarebytes

    My apologies, I thought you meant the actual products running on their respective OSes. If you purchased your key after July 31 (when Malwarebytes for Mac launched), this "new" license key can be used to activate Premium on either the Windows or Mac version of Malwarebytes. If you purchased your key before July 31, that license key will only work on Malwarebytes 3 for Windows. If you have the old lifetime license, that license key will only work on Malwarebytes 3 for Windows. Please let me know if you have any additional questions. Thanks, Cecile
  9. Malwarebytes

    Hi @Magdala, You'll need to download the Mac version of Malwarebytes if you would like to run it on your Mac. Head here for more info and for the download link: https://www.malwarebytes.com/mac/
  10. Support

    The old Malwarebytes Anti-Malware Premium and Malwarebytes Anti-Exploit Premium keys are transferable to the newer Malwarebytes 3 Premium. Here's how to upgrade to Malwarebytes 3: https://support.malwarebytes.com/docs/DOC-1129 You do not need to wait for November to transfer those licenses to the new Malwarebytes 3. You can do so now. Just be sure to deactivate the key(s) on the older programs before activating them on the new Malwarebytes 3. You can deactivate in MyAccounts, here's how: https://support.malwarebytes.com/docs/DOC-1032 (see button #8) You would need to keep the renew of your Anti-Malware and/or Anti-Exploit Premium licenses if you wish to keep the grandfather price. If those renewals lapse, then you lose that pricing. Be sure to keep your payment info up to date so the auto-renewals can happen. Here's how to do that: https://support.malwarebytes.com/docs/DOC-1324 Head here for additional info for pricing: https://forums.malwarebytes.com/topic/191650-malwarebytes-3-frequently-asked-questions/?do=findComment&comment=1077437
  11. Support

    Both your old Malwarebytes Anti-Malware Premium and Malwarebytes Anti-Exploit Premium keys will work on the new Malwarebytes 3 Premium. You don't need to repurchase, you can simply use your license key from the Anti-Malware or Anti-Exploit Premium to activate Malwarebytes 3 Premium. By keeping those older licenses, you are also grandfathered in to the lower price. Here's a helpful FAQ: https://forums.malwarebytes.com/topic/191650-malwarebytes-3-frequently-asked-questions/?do=findComment&comment=1077439 Let me know if I can help with anything else. Thanks, Cecile
  12. Support

    Hi again, Yes, it looks like you will be auto-renewed on the November 28. If you would like to cancel that auto-renewal, please contact our eCommerce partner Cleverbridge's support team at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can cancel the upcoming charge. Please let me know if you have any additional questions. Thanks, Cecile
  13. Support

    Hi @kuyenmotdivad, did you contact our eCommerce partner Cleverbridge Support? They can help via phone or email with cancelling your subscription or refunding, please reach out to them at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport= Thanks, Cecile
  14. Where do you find the licence code!!

    Hi @Chunky1234, An FAQ for our Malwarebytes for Android can be found here on our official support page: https://support.malwarebytes.com/community/consumer/content?filterID=contentstatus[published]~category[malwarebytes-for-android] If your app still hasn't upgraded to the premium version, please contact our support team at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1 and they can assist you. Thanks, Cecile
  15. license unvalidated

    Hi @mikefen52, sorry for the delay in our support team in getting back to you. Our support agent Phil will be reaching out to you shortly. Please be sure to check your spam/junk mail folder if you do not see his email. Thanks, Cecile