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celee

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About celee

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    Malwarebytes HQ

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  1. Hi @krevrag, I've updated your account to give you Techbench access as well. Please let me know if I can help with anything else. Thanks, Cecile
  2. To activate Malwarebytes Premium on Windows, have your Premium license key ready and follow the instructions below. Activating Malwarebytes for Windows enables Premium features such as Real-Time Protection and Scan Scheduler. Your license key is located in the order confirmation email that was sent to you when you purchased your Premium subscription. If you do not have a Premium license key, visit the Malwarebytes website to purchase a Premium subscription or see how to find your Premium license key. You must have Malwarebytes for Windows installed on your computer prior to activatin
  3. Uninstall Malwarebytes software from my Windows computer v3 To uninstall Malwarebytes software from your Windows computer, use the Control Panel. Control Panel is a Windows utility that includes tools to uninstall/change software on your computer. Control Panel can uninstall our software, but it does not delete Malwarebytes' settings, license information, and other configuration files. To uninstall and delete Malwarebytes configuration files, refer to the article Uninstall and reinstall using the Malwarebytes Support Tool. Uninstall Malwarebytes software with Control
  4. To uninstall Malwarebytes software from your Windows computer, use the Control Panel. Control Panel is a Windows utility that includes tools to uninstall/change software on your computer. You may also the Support article here: https://support.malwarebytes.com/hc/en-us/articles/360038984753-Uninstall-Malwarebytes-for-Windows-v4 Control Panel can uninstall our software. By doing this, it will delete Malwarebytes' settings, configuration files and deactivate your license. To thoroughly uninstall and delete Malwarebytes configuration files, refer to the article Uninstall and reinstall u
  5. Download and install Malwarebytes for Windows v3 To start using Malwarebytes on your Windows computer, download and install Malwarebytes for Windows version 3. Instructions are provided below to guide you through the installation process. These steps also apply to re-installation, or how to get back the program in case of an accidental uninstall. If you are on Windows 7/Windows 8/ Windows 8.1/ Windows 10: Click here to download If you are on Windows XP/ Windows Vista Click here to download Locate the setup file that was downloaded, mb3-setup-consumer-x.x.x.x
  6. To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows. Instructions are provided below to guide you through the installation process. These steps also apply to re-installation, or how to get back the program in case of an accidental uninstall. You may also visit the Support article here: https://support.malwarebytes.com/hc/en-us/articles/360038479134-Download-and-install-Malwarebytes-for-Windows-v4 Download the latest version of Malwarebytes for Windows. Locate the setup file that was downloaded, Mbsetup.exe.
  7. Do I still need to run other troubleshooting or repair tools? With the Malwarebytes Support Tool, you do not need to run additional troubleshooting or repair tools, such as the Malwarebytes Cleanup Utility.
  8. What is the mbst-grab-results.zip file? mbst-grab-results.zip is an archive that contains results from running the Malwarebytes Support Tool. Inside the mbst-grab-results.zip file, there are two logs: mb-support-log.txt file - contains the Malwarebytes Support Tool data and any exceptions the application encountered. mb-check-results.txt - contains data to help us troubleshoot issues with Malwarebytes for Windows. If the Malwarebytes Support Tool is run in offline mode, the mbst-grab-results.zip file is saved to your desktop.
  9. What happens when the Malwarebytes Support Tool creates a ticket? When the Malwarebytes Support Tool creates a ticket, your troubleshooting logs are attached to the ticket and a confirmation email is sent to you. To add more information to your ticket, reply to the confirmation email you received. To create a ticket, refer to the article Troubleshoot issues with Malwarebytes for Windows.
  10. How do I upload logs to an existing Support ticket? If you have an open ticket with Malwarebytes Support, enter your ticket number and email address when prompted in the Malwarebytes Support Tool. For instructions, refer to the article Upload logs to your ticket using the Malwarebytes Support Tool.
  11. Do I need a license for the Malwarebytes Support Tool? No, the Malwarebytes Support Tool is a free troubleshooting and repair utility. You may download and run the Malwarebytes Support Tool as needed.
  12. What can the Malwarebytes Support Tool do? Provide self-help options to assist with troubleshooting Create a Malwarebytes Support ticket Attach information to an existing Malwarebytes Support ticket Automatically generate and upload information to a secure Malwarebytes server Automatically run troubleshooting tools, including: Farbar Recovery Scan Tool (FRST) Malwarebytes Cleanup Utility (MB-Clean) MB-Check MB-Grab Function using an online or offline mode Advanced Options Allows you to use the Malw
  13. How do I use the Malwarebytes Support Tool? Download the latest version of the Malwarebytes Support Tool, then open the utility and accept the license agreement. For further instructions, refer to the article Troubleshoot issues with Malwarebytes for Windows
  14. Uninstall and reinstall using the Malwarebytes Support Tool The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer. If you have activated Malwarebytes using a license key, this will be backed up so you will not need to re-input during post cleanup re-installation. You can use the Malwarebytes Support Tool to uninstall your Malwarebytes software or remove files leftover from a previous installation. Download and run the Malwarebytes Support Tool Close all applications you have open on your computer. Download the Malwarebytes
  15. The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows. The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool. The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or updates an existing ticket with the information gathered. Please click below to read FAQ regarding the Malwarebytes Support Tool: Uninstall and reinstall using the Malwarebytes Support Tool How do I use the Malwarebytes Support Tool? W
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