celee

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About celee

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    Staff

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    Malwarebytes HQ

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36,958 profile views
  1. License help

    Hi @Diacritcal, During the activation process, there is a little checkbox to open up the ID field. Please follow the steps here to activate your license (Step 3 is where you can enter in your ID): https://support.malwarebytes.com/docs/DOC-1142 Please let me know if you need additional help. Thanks, Cecile
  2. Renewal

    No problem. I'll forward your concern over to our internal team who manages the support articles. Please let me know if I can help with anything else. Thanks, Cecile
  3. Renewal

    Hi @Mazy, Apologies for all the back and forth. From what I can see from your Malwarebytes Support ticket and your original purchase receipt, you purchased during our Black Friday/Cyber Monday promo last year where you get a free Malwarebytes Anti-Exploit (MBAE) Premium license for every Malwarebytes Anti-Malware (MBAM) Premium purchase. Because you purchased four licenses of MBAM Premium, you got four free licenses of MBAE Premium. Please note that all sale/promo are good for only one year, unless otherwise stated. On renewal this year, you will be charged for all eight licenses. But you are grandfathered in at the discounted price you originally purchased of $56.95 per four licenses. Since you have eight total licenses, your total will be $113.90. Since the new Malwarebytes 3 has integrated MBAE, you technically have eight licenses of both MBAM and MBAE instead of four MBAM and four MBAE that you purchased last year. Please let me know if you have any additional questions. Also, please let me know if you would like the four licenses that Cleverbridge cancelled to be reinstated; if so, I will work with our support team to get those four licenses back to you. Thanks, Cecile
  4. acceptance of indian debit cards

    Hi @aksshay, I'm personally not familiar with our eCommerce payment details, but please contact our eCommerce partner Cleverbridge here: https://www.cleverbridge.com/?scope=cuseco&progress=customersupport= and they can assist you with your order. Thanks, Cecile
  5. Hi @Thiago, our support agent Dee will reply to your ticket shortly. Please be sure to check your spam/junk mail folder if you do not see an email for Dee. Thanks, Cecile
  6. 2 Subscriptions

    Hi @ripperman5, one of our agents should be reaching out to you shortly via email. Please be sure to check your spam folder if you do not see our agent's email in your inbox. Thanks, Cecile
  7. Thanks! I'll update IPS.
  8. Thanks! I'll update IPS. -Cecile
  9. IPS got back to me and here's what they said:
  10. Hi @TheQuickFox, It looks like you are in the "Members" group (you can see what group people are in right under their personal avatar or the default letter one). Those in the "Members" group unfortunately do not have the ability to edit their profile picture. Please let me know if you have any additional questions. Thanks, Cecile
  11. Thanks for all this @Firefox I'll pass it along to IPS. Thanks, Cecile
  12. IPS Community Suite has been updated today to version 4.2.5. Please see the original post above for the link to the release note.
  13. This happens multiple times for you @Firefox? I can't replicated it and after asking around others haven't had this issue.
  14. scamed

    Hi @Agentorange, Avangate is one of our eCommerce partners. If you are having issues with your payment, please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us Thank you, Cecile
  15. Renewal

    Hi @BobGoblin, One of our support agents will reach out with more info shortly, but you can still renew one of your 1year/3PC licenses at the $39.99 grandfathered price, if you are still interested. Since you mentioned you previously used the Malwarebytes Anti-Malware and Malwarebytes Anti-Exploit on the same PCs, I would recommend only renewing one of your license and let the other one lapse. Please let me know if I can assist with anything else. Thanks, Cecile