celee

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About celee

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  • Birthday November 19

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    San Jose, Calif.

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  1. Hi @Exwinter, Are you on the latest version of Malwarebytes 3.0 which is 3.0.6? You can check by going to "Settings" on the left panel and then click "About" tab. If not, please head here to download the latest version: Please let me know if you are still having trouble with web protection disabling in version 3.0.6 Thanks, Cecile
  2. Hi @ajwh, sorry to hear that you are having trouble. Please contact our business support team here at https://www.malwarebytes.com/support/business/#techhelp and they can assist you with this issue over email. Thanks, Cecile
  3. Sorry for the confusion, the quote I posted was to first ensure you are on Update Package 1.0.1562 or later, and then reboot your system. I understand the first part of the quoted sentence doesn't apply to you (I wasn't going to change someone else's words) but It wasn't clear in your original post if you had restarted your computer If you haven't done so, please follow AdvancedSetup's instructions above to clean uninstall and then reinstall. Let us know if you still are facing this issue after reinstalling. Thanks, Cecile
  4. Hi @hfsomasama, Sorry to hear that you are having trouble update. Please try the following to resolve your update issue: If you are still having trouble, please contact our support team here: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 Thanks, Cecile
  5. Hi again, Click the "Check for updates" here on the dashboard: Here's a quick video made by a fellow user:
  6. Hi everyone, Please try the following to resolve the update issue: If you are still having trouble after completing the above, please contact our support team here: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 Thanks, Cecile
  7. Hi everyone, Please try the following to resolve the update issue: If you are still having trouble after completing the above, please contact our support team here: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 Thanks, Cecile
  8. Hi, Sorry to hear that you are having trouble update. Please try the following to resolve your update issue: If you are still having trouble, please contact our support team here: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 Thanks, Cecile
  9. I was only able to replicate this issue once and I only saw my old text for a second in preview mode before it disappeared on its own. I'll keep testing but have you seen this more than once @Firefox?
  10. Hi @galsativa21 I wasn't able to locate a support ticket from you with the reference number of 108960437 nor a ticket from you from a day ago? The only one I see is one that you submitted just a few hours ago -- I'll get one of our support agents on this asap. Did you use this web form when you submitted your original ticket yesterday: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum ? Thanks, Cecile
  11. Thanks again for your patience on this bug. Glad to see IPS resolve this. Let me know if I can help with anything else. Thanks, Cecile
  12. Hi @Firefox, there was a new IPS update today (you can read the full details here: https://forums.malwarebytes.com/topic/187177-forums-update-ips-community-suite-4119/#comment-1108596) and it appears to fix this issue in all my testing instances. Can you confirm if this is also fixed for you? Thanks, Cecile
  13. Hi @MarthaPGomezH, sorry to hear that you had difficulties upgrading from the trial version. Were you directed to purchase other Malwarebytes products or other products outside of Malwarebytes? When upgrading from the trial version of Malwarebytes 3.0, you should've been directed here: https://store.malwarebytes.com/342/purl-mbam_inproduct_3x?x-source=inproduct&x-action=comparison_chart Can you provide screenshots or perhaps the URL where you were directed to purchase other products? Thanks, Cecile
  14. Thanks for the detailed report, @Nico_B. I'll pass it along to our PM and dev team. -Cecile
  15. Hi @mamaherrera, sorry to hear that you are having trouble. If you haven't done so, please download the latest version, that was released Wednesday, and see if this resolves your web protection issue: Thanks, Cecile