LiquidTension

Hello, Thank you for reporting this. Please carry out the technical issue steps in post #2 and provide us the generated file.

Hello, This is currently expected behaviour. Certain advanced Exploit Protection settings are not compatible with some software. As a result, the setting(s) will automatically be disabled when Exploit Protection is turned on (e.g. at Malwarebytes Service startup) if a potential software conflict is detected on the system.

Hi @jamesl92 , Thanks for reporting this. We can reproduce this behaviour and are looking further into it.

Hi @Kanelakis, Thanks for your post. Just for reference, the initial issue you had was with your license key usage being maxed out. It appears the license key had been activated on a different machine and thus your license state was dropped when the auto redeem took place during the upgrade. Due to the repeated failed attempts to activate, the error message changed to, "Installation token not found". This was expected. I assume that at some point, you manually deactivated all used seats for your license. Due to the "Installation token not found" error only being a temporary measure in your case, you were therefore able to activate successfully at a later date.

Thanks for your patience. We're still reviewing the dump file. In the meantime, could you try booting into Safe Mode with Networking and check if the crash still occurs please. https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

It looks like mbam.exe is crashing when it's launched. Given the process is crashing (as opposed to hanging), you might find it difficult to generate a dump using Task Manager. Instead, you can enable automatic creation of dump files for application crashes using the steps below. Enable User Mode Crash Dumps Please download enable_crash_dumps.bat using the link below. → https://malwarebytes.box.com/s/eug9gmk7i1xqeugb0xobjlqcsfb4uv1e Open your Downloads folder. Right-click enable_crash_dumps.bat and select Run as administrator to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A black Command Prompt window will appear. Upon completion, press any key to exit. Once done, please reproduce the issue you're experiencing. Once done, reproduce the issue by attempting to opening Malwarebytes. Then wait at least a minute and carry out the following steps: Collect Crash Dump Press the Windows Key + R on your keyboard at the same time. Copy %localappdata% and paste into the Run box. Click OK. A folder will open. Inside you should see a folder named CrashDumps Right-click the CrashDumps folder and click Send to followed by Compressed (Zipped) folder. Move the created Zip file to your Desktop. Go to WeTransfer.com in your browser. Click Add your files, navigate to your Desktop and double-click the Zip file. Click (...) and select the link radio button under Send as. Click Transfer. Upon completion, copy the download link and include it in a post.

Hi @unknownguy, Thanks for reporting this. We can see that your detection reports are no longer on the machine, which is why nothing happens when clicking the notification. We're currently discussing whether this should result in the notification being removed from the Notification Centre. You can click the "Clear All" button to remove the notifications. As for why the detection report files are no longer present - unfortunately, it's not clear. How did you update to Malwarebytes version 3.8.3?

Hi @zukester, Our Web Protection team have determined the block is no longer required. It will be removed in the next database update scheduled for release later today. If you need to access the website immediately, you can configure an exclusion using the "Exclude a website" instructions in the following KB article.

This isn't the case. Contacting Malwarebytes Support is not automatically required. If you have a 2Checkout subscription for Malwarebytes Premium, MyAccount can be used to cancel automatic renewal. To access this, refer to the following KB article. Note that the actual option to cancel automatic renewal is not depicted in the images. The option is only visible to 2Checkout subscription users. If you have a Cleverbridge subscription for Malwarebytes Premium, the original confirmation email sent when the subscription was purchased contains a "Manage Subscription" link that can be used to cancel automatic renewal.

This behaviour is still present in version 3.8.1. We are currently looking into different methods to achieve the same goal without the frequent DNS queries.

Thanks for the file. The log confirms AdwCleaner isn't crashing. Around the time AdwCleaner is launched up until the process exits, there's activity from the following programs: Ashampoo UnInstaller Malwarebytes for Windows Norton Security Acronis True Image Active Desktop Calendar Unfortunately, the issue wasn't reproducible after setting up a Windows 7 machine and testing various scenarios with the above software installed. We can see that immediately before AdwCleaner exits unexpectedly, Norton Security has opened up the AdwCleaner exe file for reading. Do you have Norton Security configured with non-default settings? I know you mentioned that you've already tried with Norton Security disabled. However, just disabling is sometimes not sufficient. Would you be willing to temporarily uninstall Norton Security, reboot and then try running AdwCleaner once more? At the very least, this will help rule out Norton Security for definite. Also, I don't see consent.exe being launched at any point. Just to confirm, when you run AdwCleaner, the User Account Control (UAC) box doesn't appear prompting you to "allow changes"?

Hi @Lollie, Please carry out the "technical issue" instructions in post #2 so we can take a closer look at the issue. Just to confirm, is the following accurate? When Malwarebytes is running, social options in Fallout 76 do not function correctly. Disabling Web Protection has no impact and the issue persists. After "Quitting Malwarebytes", normal functionality is restored to Fallout 76. Do you experience a similar issue with other games/programs?

Yes, that's definitely a viable option. After uninstalling Google Chrome, be sure to also delete the C:\Users\Enzo\AppData\Local\Google\Chrome folder. Once done, reinstall Google Chrome and run AdwCleaner.

Thank you for the file. No issues there. We haven't had any other reports of the issue you're encountering and are unable to reproduce it, so the cause is likely something specific to your machine (third-party software configuration, hardware issue, etc). Did you carry out the clean boot instructions from earlier? Here's a copy: Perform Clean Boot Press the Windows Key + R on your keyboard at the same time. Type msconfig and click OK. On the Services tab of the System Configuration dialog box, select the Hide all Microsoft services check box. Click Disable all. Scroll through the list and look for Malwarebytes Service. Place a checkmark next to this. On the Startup tab of the System Configuration dialog box, click Open Task Manager. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable. Close Task Manager. On the Startup tab of the System Configuration dialog box, click OK and then restart the computer. Log back into your normal user account. After performing the clean boot, please open Malwarebytes and check if the issue still occurs.

Excellent, thanks for the feedback!

Hello, Please carry out the instructions in post #2 and respond back with the generated mbst-grab-results.zip file.

Thanks. There was an issue with downloading the Process Monitor executable. It will need to be manually downloaded using the following link: https://live.sysinternals.com/Procmon.exe After downloading the file, run it and wait for the main window to populate. Try to run AdwCleaner. Wait at least 20 seconds after double-clicking the file. Return to the Process Monitor window. Click File -> Capture Events. Click File -> Save. Ensure "All events" is selected, make a note of the path that the file is being saved to and click OK. Navigate to the location of the saved PML file. Right-click the file and click Send to followed by Compressed (Zipped) file. Upload the file to WeTransfer.com and provide the download link in a new post. Open the WeTransfer.come website. Click Add your files, navigate to the location of the Zip file and double-click it. Click (...) and select the link radio button under Send as. Click Transfer. Copy the download link and paste it in a new forum post.

As nukecad mentioned, this looks like an issue with your Google account sync. Have a look at the following topic for information on how you can reset the data being synced. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ (replace any reference to Malwarebytes for Windows with AdwCleaner)

Hello, To remove an exclusion from AdwCleaner: Click Settings. Click Exclusions. Place a checkmark next to the exclusion(s) you wish to remove. Click Remove Exclusion.

Hi @matticus, Thanks for reporting this. We'll be addressing this issue in the next database update scheduled for release later today. Once released, you shouldn't encounter any further issues.

Hello @IsabelCosta, The issue you're experiencing is caused by Malwarebytes version 3.7's incompatibility with third-party layered service providers. In your case, this originates from the Internet Lock 6.0 software you have installed on the computer. Until we release a fix for this issue, you will either need to uninstall Internet Lock 6.0 and reboot the computer or revert to the previous version of Malwarebytes (version 3.6). If you wish to revert, you can download the 3.6 installer using the following link: https://malwarebytes.box.com/s/plo5hdm39who0lwld7j1y5e55rum8z33 You will also need to disable the, "Notify me when full version updates are available" setting (in Settings -> Application) to prevent being persistently notified of the 3.7 upgrade (which contains the incompatibility).

Hello, Thanks for the file. Were you also able to perform the clean boot? What were the results? Please do the following: SFC /Scannow Please download sfc_scannow.bat using the link below. → https://malwarebytes.box.com/s/71uel6xlgciq5fitx1lq8a6jqo3ck4mi Open your Downloads folder. Double-click sfc_scannow.bat. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue Command Prompt window will appear. Upon completion, a file named mb-cbs-log.zip will be created on your Desktop. Please attach the file in your next reply.

Hi @surferbikerdude, Are you experiencing this after cancelling an in-progress scan? If not, what are the steps you're taking to generate this error?

The update that corrects this issue has yet to be released. As soon as it is, I'll post to this topic. Thank you for your patience.

Hello, Setting Malwarebytes to "never register" in the Windows Security Center has no impact on the Real-Time Protection provided by the program. The issue you've encountered is something we're aware of and will be providing a fix for in an upcoming version of Malwarebytes. Note that when Windows Defender is the only other security product installed, the expected default behaviour is for Malwarebytes not to register in the Windows Security Center. The fact Malwarebytes did register when set to default settings is the issue that we will be addressing.