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Found 25 results

  1. After first use of Malwarebytes where 200 PUP files were quarantined, I could not log in to Windows 10. I received "We Can't Sign In To Your Account" message. I unquarantined the files, but no change. I've tried changing temporary login files in Regedit and restarted several times, but system unchanged. Not sure if Malwarebytes responsible, but laptop running fine until first use.
  2. Hello, I have Malwarebytes installed on my windows 10, with a license installed. Now I have a problem on updating Malwarebytes, occurs an error that means "acces denied" like the image. How can I fix this problem?
  3. https://i.imgur.com/vmgKFmh.png I recently downloaded a few files, and I think my computer probably got infected because of those files as they weren't particularly from a source that I would trust. I did remove the files shown in the screenshot but I'm still paranoid concerning the data and security of my computer.
  4. I recently noticed my paid subscription to Malwarebytes kept crashing partway through scans. I also have avg paid full protection and somehow I still got infected even though I’m very careful and clean. Avg cannot detect either, both on max settings. Went to safe mode, cannot run windows defender scans, cannot run avg, Malwarebytes cannot detect anything. Really need help cleaning my machine, please help!! No downloads or extra files and cannot find a virus although I’m a novice at that.
  5. Hello, Could you help me with this... Thanks a lot hijackthis.log
  6. Hello, my computer has very high RAM usage ~90% for no apparent reason. I restarted it in safe mode w/ networking and tried to run malwarebytes to do a malware scan. But when i did, it said "unable to connect to service". I've attached the logs for FRST and the Addition.txt. mb-check-results.zip FRST.txt Addition.txt
  7. Hello, I was forced to shutdown my Computer after I found out that parts my Harddrive have been encrypted. The were renaimed with a contact Email but I do not remember. Since Bitlocker is used on my Computer and on all three Devices, how do I proceed from here? Thanks for any advice in advance. Phil
  8. Hi Malwarebytes support, My windows 10 was affected by adware/malware and I have used malwarebytes to remove most of it. However, there' still one malware that can't be removed by malwarebytes. Whenever I startup my windows a powershell cmd appears for a brief second and disappears. I took a screenshot for your reference (refer to attached). It appears to be a powershell command that executes new-object net.webclient.downloadstring(URL). Malwarebyte then detects a malware found at the location c:\windows\winime.exe and quarantines it. Sometimes a myexe.exe malware is also found. Hence i remove it from the quarantine. But that did not fix the problem. Everytime i restart my laptop, the powershell launched again and malwarebytes detected the malware again and quarantine it. Process repeats at every startup. It appears to be that the powershell command that was executed at startup causes this. I have no idea how to remove that powershell cmd or prevent the it from running the command. Please help. Would greatly appreciate your help on this. Malwarebyte did not detect the powershell problem. Regards, Dil
  9. Some of my endpoints have trouble reporting. They'll report offline and not scan, especially with Windows 10, but not ONLY Windows 10. Also happens on Windows 7 and 8. Brand new computer, scans fine for 2 days or so. These are the errors from the Event Log. I don't know what to do at this point. Uninstall and reinstall works some times, but sometimes works for days, sometimes only hours.
  10. Hello, Have a Windows 10 box that keeps having the "How do you want to open this file" pop up. No file name or extension given. When I select Notepad it says "Cannot find the C:\Program.txt file. Do you want to create a new file? Thoughts?
  11. Hi guys. I recently started to notice that whenever I play a game, any game, I get a smooth 120 fps but then after a couple of minutes it drops to about 20 to 10 fps. I found out after some time what the problem was. When I opened task manager I could see that 2 processes are using like 90% of my gpu. They were called csrss.exe (Client Server Runtime Progress) and Desktop Window Manager. I did some research as to why they are doing this and some stuff I read said that it could be a bitcoin generator or something like that. It happens with every game I play. Csgo, Fallout4, you name it. The funny thing is when I am in game, I guickly alt tab to task manager and then for a good 2 seconds I can see these 2 processes use like 90% of my gpu, but then it immediately goes down to 1% after these 2 seconds. Can someone please tell me what the problem is and if it a malware?
  12. I have a Dell OptiPlex 760 64 bit with 8 gig ram. I had to reinstall Windows 10 from a Media Creation Tool disk totally fresh without saving anything - I already saved all the data that I needed. So I rebuilt the system - and reinstalled fresh: Chrome, Firefox, AVAST, Super Anti Spyware and Malwarebytes. Everything was working great. Saturday 1/27/2018 Windows 10 decided to update and looking at the Task Manager showed CPU utilization up near 90% and memory usage over 90% the top consumer of both of these resources was Malwarebytes. I managed to shutdown the system but upon subsequent boot I got a warning popup from Malware that it couldn't access some levels of itself or something to that effect. I then removed Malware bytes and that went through without a problem. Rebooted and the Windows 10 updates went through without a problem. I reinstalled Malwarebytes but turned off real-time monitoring. I'll see what happens on the next Windows update. Any insight or "help" with what might have happened would be greatly appreciated.
  13. Hi, my cmd opens up and starts downloading some crazy stuff, I think it's a malware, can you please help me? I have seen in one topic to give you FRST.txt and Addition.txt. I have seen that this problem is also solving in this topic : Sorry for my English and probably misspelled words, it's not my first language. Best regards, Bebich Addition.txt FRST.txt
  14. When I open my MS Surface (Windows 10) and start to log in, the screen goes black. I opened Task Manager, and noticed that MalWareBytes was not responding. I tried to stop it, but access is denied. Any ideas?
  15. Greetings, I have recently noticed that I believe that there may be a virus on my PC. How do I know? Well, I was playing an online game and I noticed I wasn't getting my usual FPS which is 75. Instead, It has been changing between 40-50. SO I decide to open task manager and I see the CPU is around 90%+. It then drops straight after. I look on my browser and I see that the game is running at 75 FPS. When I close the task manager the game goes back to around 40 FPS. At 1st I thought it was Malwarebytes Ant-Virus as it seemed like it was causing it with high CPU Usage. I proceeded to uninstall it and it seems like it wasn't. I run AdwCleaner, says no elements found. I run my Anti-Virus, no threats found. So I'm confused as to what to do. All help appreciated.
  16. I did not get the Windows 10 update for Meltdown and I upgraded Malwarebyte Premium this morning, is it normal, what can I do?
  17. I have had what appears to be malware on possibly 3 Windows10 machines. It seemed to coincide with the latest Windows 10 Creators Update (1703) in late November. Background The initial problem occurred on my Wife's machine (called Wife) when the screen resized from the normal 1920*1080 to 1360*1024. A search of the forums did not seem to refer to any problems with the MS update so initially assumed a video driver or monitor definition had got corrupted. Then while attempting to diagnose the screen resolution problem noted that the same problem appeared on another machine on my LAN (called Richard). At that that point I shut down my wife's machine, NAS file server, made some basic observations of the newly "infected" machine, before shutting that down. I was then in the position to bring in a clean machine (from my Mother in law (called MiL) ) that had not been connected to the network for over a year. The intention was to use that to download AV tools to diagnose the infected machines in as near clean conditions as I could manage, which included using only one windows machine on the LAN at a time. Sadly due to a distraction I started the infected machine at the same time as the clean machine and again the malware seemed to jump to the clean machine. At that time I was running McAfee on all the machines and the signatures were reported as being up to date. On recommendation from at IT Colleague in the Security Team I downloaded and ran MalwareBytes in Safemode. It did not reveal any problems. Given the symptoms I was seeing I began looking for reports of Malware that caused the screen to resize. One of the current examples noted was XPCTRA a banking trojan that loaded a Remote Access Terminal (RAT) and Proxy. I have now completed two progressively deeper rebuilds of my Wife's machine and a rebuild of the the MiL machine on a new SSD disk, but still I am seeing Malware Symptoms. I have Malwarebytes running on both of these machines (I have purchased premium for all my machines and android devices). I downloaded and installed MWB in Safemode although it would not allow me to enable real time scanning when in safe mode. I have turned on all of the features including Rootkit Scan when scanning on a "normal boot". The only "mistake" that i believe I may now have made was to use the same USB stick to re-install Office on first my wife's and then MiL machine. (This was previously new stick that I had freshly bought for the purposes of reloading software from a clean machine) . Current Situation I am now experiencing problems on WIFE and MiL machines where if I leave the machines running and connected to the network I invariably get a message when I attempt to log out that there is another user logged in. So far this has NOT occurred if I have started the machines disconnected from the networks, this leads me to believe that I have a RAT infestation () that is persisting in the boot sector of the SSD disks or USB stick. I have not yet seen this symptom on the "Richard" machine. When accessing HTTPS enabled sites I am checking the certificates and their paths and they seem to be valid. I have also run CISCO AMP (Triage mode) on these two machines and that has not reported any issues either. I did get a report on (Richard) for a w32.auto.9c4162.MASH.SR.SBX.VIOC but this was in a non current package for the Arduino IDE and was reported as successfully quarantined. Also "Richard" machine has not been running and connected to the network at the same time as any of the other machines since the initial infection. Do you have any ideas as to how I can move forwards from here? As I have no hard evidence from an Anti-Malware tool on the two machines currently showing symptoms. My next proposed step is to run DBAN on both WIFE and MiL machines and rebuild again one machine at a time on the network. My only "known clean" machines now are android devices through which I can download to a USB stick. Do you know how I can "sterilise" a USB stick, including its boot sector as I have a growing pile of recently purchased, large capacity USB sticks that I don't trust. I also have a genuine Microsoft Installation DVD to work from. You support would be appreciated.
  18. Hi, I've just recently been getting the error: progid atkexcom axdata every start-up for a week now. I've scanned with AVAST Boot Scan and it detected a corrupted registry. Sadly, I wasn't able to record this. However, I've spent hte last hour scanning with Malwarebytes and the same things keep popping up. They have been deleted and quarantined over and over again, but they keep coming back. Everytime they were quarantined, Chrome closes. Here is the Report: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/9/17 Scan Time: 7:52 PM Log File: 8032dc26-dd1a-11e7-9808-bcee7b5bf6a5.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.236 Update Package Version: 1.0.3454 License: Free -System Information- OS: Windows 10 (Build 16299.98) CPU: x64 File System: NTFS User: DESKTOP-OQMC7JC\John Anrei Sy -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 353224 Threats Detected: 3 Threats Quarantined: 3 Time Elapsed: 4 min, 39 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 3 PUP.Optional.BuenoSearch, C:\USERS\JOHN ANREI SY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [3095], [455061],1.0.3454 PUP.Optional.BuenoSearch, C:\USERS\JOHN ANREI SY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [3095], [455061],1.0.3454 PUP.Optional.BuenoSearch, C:\USERS\JOHN ANREI SY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [3095], [455061],1.0.3454 Physical Sector: 0 (No malicious items detected) (end) Thank you for your help.
  19. this morning i stated my computer and the tray icon wasn't here i had to manually activate from the folder, why is this happening? what can i do? i have the malwarebytes in my Avast's exclusions and enabled self protection early
  20. So I have recently done many scans with the Malwarebytes antivirus running the latest update and each time it has detected one PUP (Optional.Ask) and three of the following: PUP.Optional.SweetPacks No matter how many times I quarantine and delete these PUPs they always reappear when I scan again. They seem to be in the Chrome files but they always seem to replace themselves. I have also noticed that the Ad Blocker extension I have has blocked a larger amount of 'ads' recently. Not sure if that has to do with anything... Screenshots will be below.
  21. When i start my computer the mbam aplication don't start, i have to manually start the tray aplication in order to start mbam
  22. On startup malwarebytes began an update. I got a Windows message "preparing security options" then nothing. Task monitor is showing mwbytes with 90%+ cpu, tm tries to shut it down, but nothing. I can't get past a blank screen. Occasionally I can get the Windows statement to reappear, nothing else. Hard boot did not work.
  23. Hi my name is win. My computer platform is Windows 10 Yesterday My powershell started appearing on my taskbar, just popping up before promptly disappearing. I was suspicious but up to date Avast and Malwarebytes scans didn't find anything so I assumed it was just a dodgy Windows update or something. So I run Farbar Recovery Scan Tool and RougeKiller according to the topic below. I have seen the topic below but i don't know if there are a different between me and him. So i decidRk.txtRk.txtRk.txte to ask you for your advice. I have attached my result here below. Thank you very much for your kindly help. FRST.txt Addition.txt RoKiller.txt
  24. Hi; I'm using malwarebytes 3.1.2.1733. Today i trying to connect to the VPN server under L2TP/IPSEC Connection(With presharedkey), everything is ok for about 1 hours, but then suddenly i got 'DNS Problem', it's mean i can't resolve any domain. i'm using L2TP VPN Protocol provided by windows10. In PPTP Connection it's ok, but when i using L2TP, i must disable 'web protection' to permit to the DNS traffic. so, its seems that problem caused by 'web protection' module.
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