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  1. I was using the 20H2 version of Windows 10 when a pop-up on the desktop asked me to update Malwarebytes (I've scanned prior to that, so it isn't a malware). After updating and restarting, my PC couldn't boot into Windows. I can't get to the BIOS or Recovery Mode because my keyboard only starts working way before the POST. Also, there is no video output on VGA and a black screen on DVI-D. System information: CPU: Intel Core i5 2400 GPU: Asus Geforce GTX 1050 TI Memory: 8GB DDR3 1333MHz⁽¹⁾ Motherboard: iSync CYBH61 LGA1155 OS: Windows 10 Pro 20H2
  2. recently i have been infected by a trojan, occamy.AA to be specific, mcafee caught some of it but i still have some adware and some PUPs on my laptop somewhere and some fake popups. ive scanned with malwarebytes, hitmanpro, mcafee, and tried using adwcleaner but nothing is coming up. Help? i have a dell inspirion 15 5000, am on Version 10.0.19043 Build 19043, windows 10, and have had this problem for about a week and a half.
  3. Hi all, would really appreciate your help with this! I have been getting notifications by Avast of 6 variations of "lunrac" related malware everytime I start up Firefox for the past week now. The only thing I remember out of the norm was installing an adblock extension through the Mozilla add-on. I've tried to uninstall, re-scan, reboot my pc and reinstall Firefox but they still PERSIST!! I've also used Avast, Malwarebytes and AdwCleaner but nothing seems to be working. I've disabled and uninstalled the ad-ons as well. I'm not sure how else to remove the malwares because it seems to be running from "C:\Program Files\Mozilla Firefox\firefox.exe". Looking forward to your kind advice.
  4. Hello, When starting my PC, since 2-3 days, I began to be prompted by a recurring pop-up asking me to install TAP Provider v9 for Private Tunnel and am very suspicious as I have to cancel the pop-up times before it stops asking (see attached screen grab), which screams for me behavior of some malware/adware. I've scanned with MalwareBytes my computer to no result. A Google search points to a possible Adware, and all companies giving "advice" are very fishy. tree facts : - I did made a search on "free VPN" the other day cause I wanted to access a news video (official TV site, nothing funky there), which was country restricted - but didn't install anything - but you know, some of those adware could be pretty sneaky and vicious, just visiting a page could have triggered this, and I thought that having MalwareBytes installed would protect me from - Prior to this (a week before), I've installed Opera browser which supposedly have some VPN features built-in, but install pop-up will show later. ( I only mention this cause of the VPN feature that seems to be related) - When I took the screen capture in order to post it there, the file name is "Epic Game Launcher" as the host application. Maybe it did so, because it was the forefront application at the time, I'm not sure about this one ; I'm not a gamer, but I've installed this app for evaluate a couple of games on a design point of view and Epic is a solid established house. But the thing that worries me the most, is that MalwareBytes doesn't detect anything. Am I being paranoid ?
  5. About 2 weeks ago I downloaded Internet Download Manager patch from a suspicious site and after that I have been noticing COMSurrogate process taking up about 20% of CPU usage in task manager. I ran Malwarebyte and it detected 2 malware, one registry item called MSDLLHelper under HKU\S-1-5-21-2376670492-3024356693-3209832367-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|MSDllHelper and a program call DLLHost.exe under C:/User/danny/Appdata/Roaming/DLL/Dllhost.exe. I have since uninstalled Internet download manager and quarantined the malwares but every time I boot up my PC this 2 malware will show up again and I had to quarantine and delete them again. Is there any way to remove them for good and prevent them from spawning again? I understand I need to attach some logs and the fix scripts from other posts are user specific, please assist me with the process, thanks. Screenshot is attached below.
  6. These popups can be extremely annoying and I don't know how to get rid of them. They popup at random and I would like to turn them off. (If it helps, I have already stopped my trial malwarebytes through account settings) Any help would be appreciated!
  7. My windows 10 Microsoft Surface laptop has recently stopped working, something I suspect is caused by a virus. The other day I lent my laptop to my brother so that he could work remotely from it. He downloaded Anydesk, as well as OpenVPN (according to him, he just googled them and downloaded the first link). He was recently notified by his work that their network was infected with a virus which case from his machine. As soon as he told me this, I downloaded Avast and ran a scan, but from this point my laptop kept freezing any time I tried to install, uninstall or run any kind of antivirus software. I installed malwarebytes and had the same issue. After trying to fix it for a while, I decided to reset the pc, keeping the files. Once this completed, the laptop seemed to run better until I downloaded malwarebytes and ran a scan (with all of the advanced search settings switched on). Although it returned nothing, file explorer started opening repeatedly which I’m fairly sure was caused by the virus. Now, the laptop won’t properly boot up. Instead, it gets stuck in an ‘automatic repair’ loop. I cant continue to Windows 10, or it just switches off and goes back to the Automatic Repair screen. I also cannot reset my PC by removing everything - this simply starts loading and then returns me to the previous screen a few seconds later. Does anyone know how I might me able to fix my laptop and remove this virus? I have no issues with completely resetting the PC, as I don’t have many important documents on it. Thanks
  8. Hello: I get following notice whenever I open Malwarebytes: "Unable to contact license Server. Check Network Settings or Contact Administrator." When I click OK, I receive a further error message "There was a problem validating SSL certificates. Please launch IE then try again." I have uninstalled and reinstalled and ran system repair via the MB support tool. Can someone help me work this out please? Windows 10 Malwarebytes Premium: 4.2.1 paid version mbst-fix-results.txtmbst-grab-results.zip
  9. Hi @AdvancedSetup, Sorry for interrupting the conversation. I have the exact same issue and I have followed the steps. I have attached all the files. Thank you! Addition.txt AdwCleaner[C00].txt FRST.txt quarantine_items_malwarebytes_scan.txt
  10. I am trying to update my windows 10 system. The updater version is 1.4.9200.23072. It is marked as a Microsoft copyright. Size is 1.86 MB. When running this, MalwareBytes reports it as being "Ransomware" and blocks the update. Is this a known problemtic version of win10 or MalwareBytes? Thanks Chris
  11. If I untick "Start with Windows" or click "Quit Malwarebytes" using the taskbar menu, will it leave the program vulnerable as any self protection may also have been quit? or do I have to leave MBAM running in order for it to be safe? I'm using the free version of MBAM, on a Windows 10 machine.
  12. Greetings, Greetings, Previously, I used Cracked Microsoft products, and I used the KMS tool to activate and it was later revealed that this tool causes system crashes, and now I have purchased a serial number for Microsoft products and deleted old Cracked copies, but now when activating the official version of office I am having trouble with the serial number where an error message appears That The product is not licensed and I tried with more than one serial number, but then the same problem showed me that this error message is due to the KMS files located inside the installation path of Office products. I have restarted my computer in an attempt to delete KMS files, but to no avail. When I install the official Microsoft Office version, the KMS files reappear inside the installation path and this causes problems with activation. Now I want to get rid of this KMS and have all its extensions rooted. What is the correct way to do that.
  13. This is the error that crashes Outlook 365. if outlook is ran as admin, it runs fine. i have run MB repair tool with no changes. i have run Office repair with no changes. Disabled web and malware protection in Malware bytes with no change. AVG is current AV installed. mbst-grab-results.zip
  14. Hello Everyone. I'm hacked with multiple hacking ways. A Malware infected to my Laptop with both svchost.exe and explorer.exe infection. I have deleted this for tenth times but its still downloading or creating itself. It was a hack tool for Point Blank (Its a online fps game). I downloaded it from www.sepok-cit.com . This site has too many good reviews and i believed them. Already I Tried a few ways to delte this sh*t from my computer but none of them worked. I TRIED: 1) Deleting its files (hidden files named as spoolsvc.exe , svchost.exe and explorer.exe) 2) Deleting it via regedit (from HKEY_LOCAL_MACHINE's windows and windows NT folders) 3) Killing it with RogueKiller 4) Deleting this with MalwareBytes 5) Deleting it with Kaspersky 6) Deleting it with Avast But none of them worked. I Tried also disabling Windows Update from services.msc . Its deleted in each steps i wrote but its reinstalling (or recreating idk what it does) itself everytime i reboot my laptop and SHOWING IN TASK MANAGER WHEN I LAUNCH POINT BLANK (game that i want to hack). POINT BLANK LAUNCHER is TRIGGER of it. Its origin location is Windows/Resources and Windows/Resources/Windows. PLEASE HELP ME. IM LOSING MY MIND!!!
  15. I just updated my software to the most recent version of MalwareBytes and when I enter my license key in it tells me my "License Key is Blacklisted". I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring. So not impressed. Does anyone else have this problem and if so have you been able to resolve this issue?
  16. Hello, After upgrading to the latest version and running a scan my Windows 10 had failed with a Bad Pooler error, after seeing this I've decided to replicate this behavior several times and the result was always the same, Windows 10 is crushing when running a analysis or having Malwarebytes on the system running. I've runned also the support tools to try to resolve the issue but it didn't helped. Attach you can find the logs after 2 fails and the logs after running the support tool to solve the issue and afterwards running a new scan that crushed once more my Windows 10 laptop. Regards mbst-grab-results-after2fails.zip mbst-grab-results-after3rdfailedwhenrunninganalysis.zip
  17. Hi Team, I just bought a licence key premium of Malwarebytes premium on Windows 10 Pro but I get this error when activating : "Cannot reach server licence. Please check your network..." "Key infoundable. Please activate your licence. It seems to have a problem with your key licence. Please check your informations' licence, then type your key licence again." Thanks in advance for your help. Regards, Michel
  18. Good day guys, I had someone help me activate windows 10 using CMD (kms) code. I restarted it. Now I cant open anything. Windows button not Working it is showing class not registered, device is not ready. No application is starting. CMD couldn't run as Administrator. Kindly help.
  19. This was a student laptop: Win 10 (64), Vostro family 6 model 58 I gave it a good clean, with Malwarebytes 3.8.3 and ADWcleaner. However, a small ad box, at bottom right of the screen, remains. Titled: Let's get something funny. It runs pictures of pretty girls in bras and knickers. When you close it, chrome is launched and two tabs open, I searched [Let's get something funny], but got zero results (which surprised me). I would have thought that this would be a prime target for ADWcleaner, but it seems to not see it. Any ideas? Thanks
  20. I've started getting Windows notifications that the site cloud1.pw has been updated in the background on Chrome. Have run adware cleaner and it found 1 registry link for a video downloader I use and something to do with banggood but nothing else. Very disappointed that nothing was picked up by my paid version of malwarebytes but more importantly how do I get rid of it?
  21. I have a problem. Today I have noticed that my CPU runs at 100% until I open task manager. I know, there were similar topics on this forum but unlike these virus didn't go away. Malwarebytes detected the virus and it says it has removed it but it's still happening. I tried using system restore and went back 8 days but it's still there. (Kinda impressive) I really hope you can help me.
  22. So after this new update I can no longer see whats inside the notifications. I click on them but nothing shows up. The language is in Swedish but I recorded this to a GIF and show that I can't get redirected to the page that shows what the tool detected. This was working before, but not anymore I don't know why.
  23. After first use of Malwarebytes where 200 PUP files were quarantined, I could not log in to Windows 10. I received "We Can't Sign In To Your Account" message. I unquarantined the files, but no change. I've tried changing temporary login files in Regedit and restarted several times, but system unchanged. Not sure if Malwarebytes responsible, but laptop running fine until first use.
  24. Hello, I have Malwarebytes installed on my windows 10, with a license installed. Now I have a problem on updating Malwarebytes, occurs an error that means "acces denied" like the image. How can I fix this problem?
  25. https://i.imgur.com/vmgKFmh.png I recently downloaded a few files, and I think my computer probably got infected because of those files as they weren't particularly from a source that I would trust. I did remove the files shown in the screenshot but I'm still paranoid concerning the data and security of my computer.
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