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Found 27 results

  1. I just updated my software to the most recent version of MalwareBytes and when I enter my license key in it tells me my "License Key is Blacklisted". I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring. So not impressed. Does anyone else have this problem and if so have you been able to resolve this issue?
  2. Hello, After upgrading to the latest version and running a scan my Windows 10 had failed with a Bad Pooler error, after seeing this I've decided to replicate this behavior several times and the result was always the same, Windows 10 is crushing when running a analysis or having Malwarebytes on the system running. I've runned also the support tools to try to resolve the issue but it didn't helped. Attach you can find the logs after 2 fails and the logs after running the support tool to solve the issue and afterwards running a new scan that crushed once more my Windows 10 laptop. Regards mbst-grab-results-after2fails.zip mbst-grab-results-after3rdfailedwhenrunninganalysis.zip
  3. Hi Team, I just bought a licence key premium of Malwarebytes premium on Windows 10 Pro but I get this error when activating : "Cannot reach server licence. Please check your network..." "Key infoundable. Please activate your licence. It seems to have a problem with your key licence. Please check your informations' licence, then type your key licence again." Thanks in advance for your help. Regards, Michel
  4. Good day guys, I had someone help me activate windows 10 using CMD (kms) code. I restarted it. Now I cant open anything. Windows button not Working it is showing class not registered, device is not ready. No application is starting. CMD couldn't run as Administrator. Kindly help.
  5. This was a student laptop: Win 10 (64), Vostro family 6 model 58 I gave it a good clean, with Malwarebytes 3.8.3 and ADWcleaner. However, a small ad box, at bottom right of the screen, remains. Titled: Let's get something funny. It runs pictures of pretty girls in bras and knickers. When you close it, chrome is launched and two tabs open, I searched [Let's get something funny], but got zero results (which surprised me). I would have thought that this would be a prime target for ADWcleaner, but it seems to not see it. Any ideas? Thanks
  6. I've started getting Windows notifications that the site cloud1.pw has been updated in the background on Chrome. Have run adware cleaner and it found 1 registry link for a video downloader I use and something to do with banggood but nothing else. Very disappointed that nothing was picked up by my paid version of malwarebytes but more importantly how do I get rid of it?
  7. I have a problem. Today I have noticed that my CPU runs at 100% until I open task manager. I know, there were similar topics on this forum but unlike these virus didn't go away. Malwarebytes detected the virus and it says it has removed it but it's still happening. I tried using system restore and went back 8 days but it's still there. (Kinda impressive) I really hope you can help me.
  8. So after this new update I can no longer see whats inside the notifications. I click on them but nothing shows up. The language is in Swedish but I recorded this to a GIF and show that I can't get redirected to the page that shows what the tool detected. This was working before, but not anymore I don't know why.
  9. After first use of Malwarebytes where 200 PUP files were quarantined, I could not log in to Windows 10. I received "We Can't Sign In To Your Account" message. I unquarantined the files, but no change. I've tried changing temporary login files in Regedit and restarted several times, but system unchanged. Not sure if Malwarebytes responsible, but laptop running fine until first use.
  10. Hello, I have Malwarebytes installed on my windows 10, with a license installed. Now I have a problem on updating Malwarebytes, occurs an error that means "acces denied" like the image. How can I fix this problem?
  11. https://i.imgur.com/vmgKFmh.png I recently downloaded a few files, and I think my computer probably got infected because of those files as they weren't particularly from a source that I would trust. I did remove the files shown in the screenshot but I'm still paranoid concerning the data and security of my computer.
  12. I recently noticed my paid subscription to Malwarebytes kept crashing partway through scans. I also have avg paid full protection and somehow I still got infected even though I’m very careful and clean. Avg cannot detect either, both on max settings. Went to safe mode, cannot run windows defender scans, cannot run avg, Malwarebytes cannot detect anything. Really need help cleaning my machine, please help!! No downloads or extra files and cannot find a virus although I’m a novice at that.
  13. Hello, Could you help me with this... Thanks a lot hijackthis.log
  14. Hello, my computer has very high RAM usage ~90% for no apparent reason. I restarted it in safe mode w/ networking and tried to run malwarebytes to do a malware scan. But when i did, it said "unable to connect to service". I've attached the logs for FRST and the Addition.txt. mb-check-results.zip FRST.txt Addition.txt
  15. Hello, I was forced to shutdown my Computer after I found out that parts my Harddrive have been encrypted. The were renaimed with a contact Email but I do not remember. Since Bitlocker is used on my Computer and on all three Devices, how do I proceed from here? Thanks for any advice in advance. Phil
  16. Hi Malwarebytes support, My windows 10 was affected by adware/malware and I have used malwarebytes to remove most of it. However, there' still one malware that can't be removed by malwarebytes. Whenever I startup my windows a powershell cmd appears for a brief second and disappears. I took a screenshot for your reference (refer to attached). It appears to be a powershell command that executes new-object net.webclient.downloadstring(URL). Malwarebyte then detects a malware found at the location c:\windows\winime.exe and quarantines it. Sometimes a myexe.exe malware is also found. Hence i remove it from the quarantine. But that did not fix the problem. Everytime i restart my laptop, the powershell launched again and malwarebytes detected the malware again and quarantine it. Process repeats at every startup. It appears to be that the powershell command that was executed at startup causes this. I have no idea how to remove that powershell cmd or prevent the it from running the command. Please help. Would greatly appreciate your help on this. Malwarebyte did not detect the powershell problem. Regards, Dil
  17. Some of my endpoints have trouble reporting. They'll report offline and not scan, especially with Windows 10, but not ONLY Windows 10. Also happens on Windows 7 and 8. Brand new computer, scans fine for 2 days or so. These are the errors from the Event Log. I don't know what to do at this point. Uninstall and reinstall works some times, but sometimes works for days, sometimes only hours.
  18. Hello, Have a Windows 10 box that keeps having the "How do you want to open this file" pop up. No file name or extension given. When I select Notepad it says "Cannot find the C:\Program.txt file. Do you want to create a new file? Thoughts?
  19. Hi guys. I recently started to notice that whenever I play a game, any game, I get a smooth 120 fps but then after a couple of minutes it drops to about 20 to 10 fps. I found out after some time what the problem was. When I opened task manager I could see that 2 processes are using like 90% of my gpu. They were called csrss.exe (Client Server Runtime Progress) and Desktop Window Manager. I did some research as to why they are doing this and some stuff I read said that it could be a bitcoin generator or something like that. It happens with every game I play. Csgo, Fallout4, you name it. The funny thing is when I am in game, I guickly alt tab to task manager and then for a good 2 seconds I can see these 2 processes use like 90% of my gpu, but then it immediately goes down to 1% after these 2 seconds. Can someone please tell me what the problem is and if it a malware?
  20. I have a Dell OptiPlex 760 64 bit with 8 gig ram. I had to reinstall Windows 10 from a Media Creation Tool disk totally fresh without saving anything - I already saved all the data that I needed. So I rebuilt the system - and reinstalled fresh: Chrome, Firefox, AVAST, Super Anti Spyware and Malwarebytes. Everything was working great. Saturday 1/27/2018 Windows 10 decided to update and looking at the Task Manager showed CPU utilization up near 90% and memory usage over 90% the top consumer of both of these resources was Malwarebytes. I managed to shutdown the system but upon subsequent boot I got a warning popup from Malware that it couldn't access some levels of itself or something to that effect. I then removed Malware bytes and that went through without a problem. Rebooted and the Windows 10 updates went through without a problem. I reinstalled Malwarebytes but turned off real-time monitoring. I'll see what happens on the next Windows update. Any insight or "help" with what might have happened would be greatly appreciated.
  21. Hi, my cmd opens up and starts downloading some crazy stuff, I think it's a malware, can you please help me? I have seen in one topic to give you FRST.txt and Addition.txt. I have seen that this problem is also solving in this topic : Sorry for my English and probably misspelled words, it's not my first language. Best regards, Bebich Addition.txt FRST.txt
  22. When I open my MS Surface (Windows 10) and start to log in, the screen goes black. I opened Task Manager, and noticed that MalWareBytes was not responding. I tried to stop it, but access is denied. Any ideas?
  23. Greetings, I have recently noticed that I believe that there may be a virus on my PC. How do I know? Well, I was playing an online game and I noticed I wasn't getting my usual FPS which is 75. Instead, It has been changing between 40-50. SO I decide to open task manager and I see the CPU is around 90%+. It then drops straight after. I look on my browser and I see that the game is running at 75 FPS. When I close the task manager the game goes back to around 40 FPS. At 1st I thought it was Malwarebytes Ant-Virus as it seemed like it was causing it with high CPU Usage. I proceeded to uninstall it and it seems like it wasn't. I run AdwCleaner, says no elements found. I run my Anti-Virus, no threats found. So I'm confused as to what to do. All help appreciated.
  24. I did not get the Windows 10 update for Meltdown and I upgraded Malwarebyte Premium this morning, is it normal, what can I do?
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