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Found 16 results

  1. Hi, I'm running Nortons Security and Malwarebytes Premium. Norton reports many blockings of Malwarebytes, setting up exclusions in Malwarebytes has not had any effect and I have progressively added multiple exclusions exe files then folders. The image shows my exclusions set up and one of the many reports by Norton. Any suggestions?
  2. If I try to add an exception in my win 10 machine the options do not pop up and the Malearebytes screen freezes. I then have to shut down the app through the task manager. Any idead? mb-check-results.zip
  3. I've recently installed MB Endpoint Protection and shortly after users started complaining some programs would no longer work and a MB message would pop up saying the program was not allowed. I added the program name into the exclusions list, but it's still happening. I added just the filename xxxxx.exe as it lives in a different place on each PC's user folder. What am I missing?
  4. Hello, I have found a number of unknown IP addresses in my MWB3 Exclusion list. I have not added any of these manually and was wondering if its any cause for concern. Many of the addresses lead to unlikely host countries of any of my services such as Astana Kazakhstan. one example IP address given below is listed on projecthoneypot.org as a spammer/hijacked address 178.90.91.230
  5. I am able to add a list of folders under Exclusions in cloud portal but I want to know if it is possible to apply exclusions individually to groups or policies? or are they applied to all policies and groups? We need to apply to specific group or policy as we have multiple policies in our account belonging to different companies and we don't want an exclusion applied to all of them. Thanks in advance for any help.
  6. I'm a recent subscriber to Malwarebytes Premium. Today I noticed some odd behaviour of my laptop with Windows Defender not updating, and some webpage links not working like they should. I ran a Malwarebytes Scan that found no infections. I decided to look through my settings and found under the tab 'Éxclusions' that a 'Clearload.bid' was an exclusion, with the exclusion type as a webpage. A search of Clearload.bid identified it was a malware. I then removed it from my exclusions. Checked my 'Protection' settings and found that rootkits and scan within archives had changed, I activated these settings and ran another scan. This again found nothing, however I'm not confident this is all I should do to ensure my system is clear of this malware. I attach a copy of my most recent scan report. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/1/18 Scan Time: 8:16 PM Log File: f6bf1cc6-9573-11e8-8211-dc0ea1a5545e.json Administrator: Yes -Software Information- Version: 3.5.1.2522 Components Version: 1.0.391 Update Package Version: 1.0.6153 License: Premium -System Information- OS: Windows 10 (Build 17134.191) CPU: x64 File System: NTFS User: LAPTOP-ASIO-UND\craig -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 279400 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 23 min, 46 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  7. Guys, I rarely make comments because in truth, the usually NEVER result in a positive outcome. People who WANT to continue doing what they're doing, do so any way... However, my frustration right now is trying to run Malwarebytes, a trusted source of mine, with iobit products, another "trusted" source of mine! I've even added their information in the "exclusions" tab, yet you continue to bring their products to your scan list every single time. Including the "exact" file listed in the exclusions..... The only conclusion one can draw from such acts, is that you "absolutely" have a campaign against iobit products. As an IT professional, I've used their products almost since they first hit the internet around 2006 or so. As someone who is a military veteran, and a strong "anti-China" advocate, it might seem odd that I'm in support of this organization, but to date, there products have proven to be very effective and without incident. So why are so many antivirus, anti-malware companies attempting to thwart this great company? I can imagine this is a very delicate subject. I'm very aware of the ongoing legal battles with some other entities, like AVG for example. But, I think enough is enough. So my question still stands in accordance with the actual topic here... Why are you still showing me these key files during a scan, when they are clearly listed in my exclusions preferences? Thank you in advance for any "true comments" concerning this issue. Those who post irrelevant argument based upon their own personal like or dislike, will simply be ignored. I am looking for some kind of true explanation/justification for including their content in my scans. Again, I am a big fan of Malwarebytes and will continue to be one. But, I am also a fan of Iobit and need to find some kind of common ground here. If you provide adequate information, that proves they are a threat, I'll gladly listen..
  8. Hello, could someone help me with this one, just a question about folder exclusions, in my last experience with antivirus software normally if I excluded a folder it means that all files and folder below it will be automatically excluded from virus scanning. Does Malwarebytes do that or I need to add to the Exclusions List all individuals folders and files below a root folder? Thanks Bill
  9. Hi, I own the premium version of malwarebytes,but everytime I try to remove an exclusion it adds itself back to the exclusions list again.I am using malwarebytes version 3.3.1.2183 Thank you
  10. My exclusions list has cleared itself several times. It's an annoyance having to add the folders and websites I'd like to ignore repeatedly. Has anyone else had this issue? I'm running 3.3.1 premium on a 64 bit Windows 7
  11. Hello I have Malwarebytes Premium for Windows 10. When I input (tick) an exclusion type Website. The website is not excluded. Furthermore, When I go back to the Exclusions setting after closing out the Malwarebytes program the website is no longer ticked. Please advise? Thanks
  12. Hello, I am having a problem with the Exclusions tab. Every time I checkmark a exclusion "or exclusions" and leave the tab the checkmarks are removed and the program is blocked once again. If I leave the program open to the exclusion tab with the check marks on it works properly but I can never close it then. If I turn off web protection it allows the site to be uploaded too, but I wont do that. Has anyone encountered that? and if so did you find a way to resolve it, thank you... I run seti@home so it needs to access their website.
  13. Twice in the past two days Malwarebytes has prevented me from accessing a reputable website via a link in an email. For example, today I could not access my American Express statement via a link in an email from AmEx. For years I routinely used these links with no problem. What is most frustrating is that I get only a screen that says "Malwarebytes blocked a suspected bad URL or an unwanted program." There's a link to click for more info, but it just takes me to a generic page -- https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true -- and does not provide me with the URL or IP that was blocked, so I can't add it to Exclusions. When I go into the reports in Malwarebytes, the protection events are not listed chronologically -- really irritating -- and if it's an outbound connection that was blocked I can't see the URL to which I was trying to connect. . . . so I can't get the info for Exclusions there, either. What's going on?? I did enable beta versions of Malwarebytes; maybe something changed very recently? I've had premium Malwarebytes for quite a while and this has not happened before. Any suggestions about how to deal with this would be very much appreciated.
  14. Hello, Sage has always suggested excluding a list of proprietary file extensions from their real time threat protection when using their MAS product. I am unable to add an extension to the ignore list in MBAM. Ex: *.m4t Do you have any suggestions on accomplishing this? The purpose is for performance. Thanks, Patr
  15. Malwarebytes is blocking websites that I trust. This week Malwarebytes started blocking all safe sites that were allowed last week. Links in my email to other sites such as Meetup.com, Google Photos, Facebook, Flickr, USPS, and other safe sites are not accessible. I received https://block.malwarebytes.com/I should not need to manually whitelist the entire internet in Exclusions Settings section of Malwarebytes. Currently, the only option is to remove Malwarebytes. Please fix immediately. Malwarebytesblocked a suspected bad URL or an unwanted program.Learn More
  16. How do I stop MB from quarantining programs that it doesn't like. I added my Advanced System Care Folder and desktop, but its excluding registry objects. If it doesn't stop this, I will uninstall it.
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