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Everything posted by LiquidTension

  1. Hi @ToddTheSquid, You've encountered a known database update issue that results in an issue with Malware Protection starting. We're currently working on a permanent fix and hope to release it shortly. This fix will come in the form of another database update. The easiest method to restore Malware Protection functionality is to perform a clean reinstallation of Malwarebytes with the Malwarebytes Support Tool. Please refer to the following: https://support.malwarebytes.com/docs/DOC-2674 It's possible you may still encounter an issue afterwards. Let us know if you do and follow-up instructions will be provided.
  2. It's likely being disabled by one of your other installed programs, such as AVG PC TuneUp. I would start by removing this and checking if it has any impact. If you're still having a problem and need to identify the culprit, you can perform a clean boot: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows (ensure you check, "Hide all Microsoft services") After performing the clean boot, you should find the BFE service remains enabled. From here, re-enable half of the items that were disabled in the clean boot and check if the BFE service is disabled once more. Repeat the process until the culprit is identified.
  3. Hi @leodki, 360 Total Security prevents the Malwarebytes installer from writing to the registry. Only stopping protection has not been found to be a sufficient solution. In order to successfully install Malwarebytes version 4, you will need to uninstall 360 Total Security and run the Malwarebytes installer. Afterwards, you can reinstall 360 Total Security if desired.
  4. Hi @Terrorbone, The computer has malware on it which is likely what is causing the issue with MBAMService installing. Please refer to the following topic to receive assistance with getting the computer cleaned up: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ ----- @leodki and others, please create a new topic and describe the issue you're experiencing. Please be sure to include the information requested here: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  5. Hi @Steve1982, The hash of the file does indeed belong to the legitimate Malwarebytes version 4 installer. Upgrades from Malwarebytes version 3 are currently downloading the newest version of the installer. Other download methods will be updated to this new version shortly. The detection in the VirusTotal report is a false-positive.
  6. Hi @Sneake, The Base Filtering Engine (BFE) service has been disabled in MSCONFIG. Web Protection is dependent on this Windows service. If you re-enable the BFE service in MSCONFIG, you will find Web Protection is able to start. https://www.computerhope.com/jargon/m/msconfig.htm#windows7
  7. Hi @Melbro, The detection was a false-positive which has now been corrected. In the next database update, you should find the file is no longer detected.
  8. Hi @pfeerick, This is related to a user interface refresh issue that we're aware of. We hope to have this fixed in an upcoming update. For now, you may need to close and reopen the user interface in order for the changes to be reflected correctly (as you've already found yourself).
  9. Hi everyone, The underlying cause here is related to a database update issue that we're aware of. We're in the process of working on a fix for this and hope to be able to address it shortly.
  10. Hi @denzele, If you do not wish to keep Ransomware Protection disabled, you can try adding the Origin installation folders as exclusions in Malwarebytes. Be sure to restart the computer afterwards and then re-enable Ransomware Protection. This has proven successful in our internal testing and for other affected users. Steps on adding exclusions in Malwarebytes version 4 can be found here: https://support.malwarebytes.com/docs/DOC-3543 You will need to add a folder exclusion for C:\Program Files (x86)\Origin and C:\Program Files (x86)\Origin Games.
  11. Hi @LHilde42, In your report, the "replaced" items correspond to legitimate Chrome configuration files that have had potentially unwanted modifications made to them. Malwarebytes does not quarantine these files as it could potentially break your Chrome browser. Instead, it opts to selectively remove the unwanted modifications made to the files (either by replacing with good values or by removing the offending values entirely), whilst leaving the file itself intact. This action is referred to as "replace" in the scan results displayed/reported by Malwarebytes. As you've already had Malwarebytes take action on the items, no further action is required providing you are not experiencing any outstanding issues.
  12. Hi spinoxin, Please refer to the following post: https://forums.malwarebytes.com/topic/254241-new-instances-of-igexe-constantly-needs-whitelisting/?do=findComment&comment=1348390 As noted above, the ig-*.exe files are only temporary copies of the base ig.exe; used during scanning and as part of on-execution protection provided by the Malware Protection component. If you use the 'Quit Malwarebytes' option and look inside the installation folder (%programfiles%\Malwarebytes\Anti-Malware by default), you will only see a single ig.exe.
  13. Hi @Rix643, This is behaviour related to the new engine introduced with the Malwarebytes version 4 update. It will occur during both scans and when Malware Protection is enabled. Impeding this behaviour will impact the detection/malware protection capabilities of Malwarebytes scans/Real-Time Protection. However, it won't impact other protection components and when considering the overall protection of the machine offered by Malwarebytes, you will still be more than adequately protected. Do you have the option to add partial filenames/use wildcards (e.g. ig-*.exe)?
  14. Hi @tonguetwister, With the release of Malwarebytes version 4, the new default behaviour is for Malwarebytes to register in the Windows Security Center. By registering, Windows Defender is automatically disabled. This behaviour is unrelated to the 1.0.15526 update package version. Release notes for the version 4 update can be found here: https://support.malwarebytes.com/docs/DOC-3606 Note the second bullet point under, "Performance/protective capability".
  15. Hi @danielfcoelho, If you were to uninstall Kaspersky Internet Security instead of Malwarebytes and reboot, you would also find the computer functions normally. The issue is caused by a conflict between both programs; not by Malwarebytes alone. The issue was first introduced after Kaspersky released a new update labelled "patch e". Unfortunately, we do not have any updates on the topic at this current time. The latest information/workarounds can be found in the following post: https://forums.malwarebytes.com/topic/253165-malwarebytes-not-working-any-more-with-kis-200141085-e/?do=findComment&comment=1343422
  16. There weren't any changes in 1.0.764 related to this, so the issue isn't yet resolved. Your latest findings tie in with the issue being very sporadic.
  17. Hello @jayman1000, Please carry out the following instructions so we can take a closer look at the issue: https://support.malwarebytes.com/docs/DOC-2396 Also, when the prompt to restart the computer appeared, did you manually open the Malwarebytes user interface? This is not quite accurate. When the installer service first starts, the Malwarebytes Service is stopped. If an issue is encountered during file replacement (e.g. a DLL failed to unload), the Malwarebytes Service is restarted and the a reboot prompt is shown. The service is restarted so that the user is not left unprotected if they do not consent to the reboot immediately. Interruption after the reboot will only occur if the user manually launches Malwarebytes whilst the Malwarebytes version 4 installation is taking place silently. This is because the service start type is set to manual prior to the reboot. Whilst it's still not an ideal situation, it's not quite as bad as described above. We're working on improving the overall user flow of the installation process.
  18. Tamper Protection in Windows 10 isn't related to this forum topic or to the WSC fix mentioned in the changelog. The issue that we fixed involved the status of Malwarebytes being reported as turned off when the product was fully enabled. Is your only issue with WSC reporting Tamper Protection as off? What is the current status of Malwarebytes? Do you have the Windows Defender "periodic scanning" setting enabled? By default, it is expected for Tamper Protection to be disabled when another security product is registered as an Anti-Virus in WSC. It can however be enabled if the Windows Defender "periodic scanning" setting is enabled. --- Also, as mentioned earlier, it takes several minutes after a Windows startup for WSC to report correct information for the system. This has nothing to do with Malwarebytes and is entirely related to expected WSC behaviour. There is no value in checking WSC immediately after a reboot.
  19. Thank you for the update. To confirm, when Malware Protection is enabled, you experience issues with Firefox (and Windows in general) locking up/functioning correctly? You're also experiencing an issue with scans not completing. Does this consistently occur, even with Malware Protection disabled? What type of scan are you running? Manual or scheduled and Threat, Custom or Hyper? Does it occur with all scan types? Does performing a clean boot (with Malwarebytes Service left enabled/checked) have any impact? https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows The issue was with detecting your OS version. I've sent you an alternative set of instructions to generate a memory dump.
  20. Thanks for the files. It looks like this is being caused by (or at least is related) to DB updates being applied prior to the scan being started. We're investigating further and will hopefully find a consistent set of steps to reproduce the issue. In the meantime, please let me know if you encounter any further issues. If you're able to reproduce the issue on-demand or on a more consistent basis, it would definitely help with finding a solution.
  21. Hi @davei1, Thank you for all the information. We plan to add an option to disable hardware acceleration in the future, which will serve as a more permanent/accessible solution to the issue.
  22. Hi @doug78, Thank you for the update. We'll need a memory dump and debug logging from Malwarebytes Service whilst the machine is in the issue state. Please ensure Kaspersky is either disabled or uninstalled and do the following: Open Malwarebytes. Click Settings. Turn the, "Event log data" setting on. Afterwards, quit Malwarebytes (notification area icon -> Quit Malwareytes) and ensure the computer is functioning normally. Then proceed with the steps below. Please download run_procdump.bat using the link below. → https://malwarebytes.box.com/s/e127cj2ppb2lq6njf67li2gls3kbfz24 Open your Downloads folder. Double-click run_procdump.bat. Click Yes if prompted by User Account Control. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. When prompted to reboot, type Y into the window and press Enter on your keyboard. After your computer has rebooted, please do the following: Reproduce the issue state. Once done, open your Downloads folder and double-click the run_procdump.bat file once more. Upon completion, a file named memorydump.zip will be saved to your Desktop. Please attach the file in your next reply. Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com). Please respond back with the following: The zipped up memory dump. New Malwarebytes Support Tool logs (rerun the tool -> Advanced -> Gather logs).
  23. Please refer to the post here: https://forums.malwarebytes.com/topic/254019-new-scan-report/?do=findComment&comment=1347235 The missing configuration information will be added back in a future update.
  24. Hi @Theadmiralcs, How do you have SoftPerfect RAM Disk configured? Could you provide a screenshot of the main user interface along with any other significant details (e.g. are the temp/tmp variables pointed at the RAM disk?).
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