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Everything posted by LiquidTension

  1. Hi Rich, No problem - thanks for the update. Is Malwarebytes version 4 now installed? The installer service will have run again when the machine was powered back on and should have installed version 4 without issue. Are you experiencing any current issues with your Malwarebytes installation?
  2. Thanks very much for the information! Would you be willing to reinstall the Malwarebytes version 4 beta and perform some additional troubleshooting? It's not a problem if you'd prefer to stick with Malwarebytes version 3 for the time being.
  3. Thank you for trying out the beta and providing feedback!
  4. Thanks for the file. We've seen this issue before and have a defect filed for it. Since providing the logs, has the machine been shut down? If it hasn't, do you see a "Malwarebytes Service Installer" listed as a background process in Task Manager? When you open Task Manager, be sure to click the arrow next to More details and look under the Background processes section. You can also find it listed as MBAMInstallerService.exe in the Details tab. Please generate a memory dump using the previously provided instructions if the machine hasn't been shut down.
  5. Okay, no problem. Please proceed with the instructions in post #2 to run the Malwarebytes Support Tool and gather logs.
  6. Hi @BillH99999, Thanks for the report. We should have a fix for this (along with what was reported by @throkr) in the next release.
  7. Hi @wheeler47, Thanks for reporting this. Before doing anything else, please carry out the steps below: Open Task Manager. In the list of processes, look for "MBAMInstallerService". If you find it, right-click the process and click Create dump file. A file named mbaminstallerservice.exe.dmp will be created in your %temp% folder. Press the Windows Key + R on your keyboard, enter %temp% and click OK. Right-click mbaminstallerservice.exe.dmp and click Send to -> Compressed (zipped) folder. Upload the newly created zip file to a file hosting service of your choice and provide a download link. Afterwards, please carry out the "technical issue" instructions in the post above.
  8. Thanks again for the report, @boombastik. We have a defect filed for the issue in Malwarebytes version 4 and hope to address it at some point in the future.
  9. The MBSetup version released to the MB3 beta channel (version 97) contains the fix for this issue. The installer can be downloaded from here: https://malwarebytes.box.com/s/j5v0tn737r3ay1qsc0ggos3tqm2qeq2c
  10. Hi @boombastik, Thanks for reporting this. We'll be looking into this further with internal IPv6 tests. To help troubleshoot: If you restart the machine (as opposed to shutting down/powering on), does the issue still occur? If Fast Startup is disabled and you shutdown/power on, does the issue still occur? Could you verify that if Web Protection is disabled in Malwarebytes prior to the shutdown, the issue does not occur when the machine is next powered on. What happens if you disable RSS? https://www.intel.com/content/www/us/en/support/articles/000006703/network-and-i-o/ethernet-products.html If you perform a clean boot (ensuring Malwarebytes Service is left checked/enabled), does the issue still occur? https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows
  11. Thanks for the update! Yes, please try out the new version.
  12. Hello, With the latest beta version and DNSCrypt, we haven't experienced any connectivity issues with Web Protection enabled on Windows 7 or Windows 10. Are you able to provide some additional data on the issue? Enabling enhanced event log data in the latest beta version, reproducing the issue and then gathering logs with the Malwarebytes Support Tool would be useful. Could you also try the following: 1. Disable DNSCrypt completely (detach the network card by unchecking it and remove service using the option above) 2. Set your DNS setting in Windows to "Obtain automatically". 3. Enable DNSCrypt and attach to the network card by checking it. 4. Enable Web Protection in Malwarebytes version 4.
  13. Hello, This is a false-positive. Did you run the file directly from your browser? Please try opening your Downloads folder (press the Windows Key + E on your keyboard and click Downloads) and running the file from there.
  14. Thanks for the update! You should have no issues with re-enabling Self-Protection if you wish to have this enabled.
  15. Thanks for carrying out the instructions, @scooterwoot. Yes, feel free to. The reason we don't recommend leaving the setting enabled is that it will result in additional disk space being consumed by the more verbose logging. The maximum size of the logging for a public Malwarebytes version is ~110MB. ----- It looks like SetupAPI is taking too long to respond and thus the driver is not being installed. This is not unexpected on slow/old systems, which may apply to your computer (especially based on the logging below). Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz Percentage of memory in use: 95% Total physical RAM: 3934.36 MB Available physical RAM: 174.91 MB You have a corrupt/partial installation of AVG, which I would suggest removing. AVG's removal tool can be used: https://www.avg.com/en-gb/avg-remover I would also suggest uninstalling other programs you no longer use or have need for (e.g. Wise Care 365 is not a program I would suggest keeping installed. See here). ----- Afterwards, do the following: Press the Windows Key + R on your keyboard. Type services.msc and click OK. Look for Malwarebytes Service. Right-click the service and click Properties. Set the Startup Type to "Automatic (Delayed Start)". Click OK. Once done, restart the computer and let me know if Malware Protection is enabled or not.
  16. Hi @prombamuser, Thanks for trying out the beta. Could you run the Malwarebytes Support Tool please and gather logs with it so we can take a closer look at your installation issue. https://support.malwarebytes.com/docs/DOC-2396 Thanks!
  17. Excellent, thanks for the update! Yes, we will have an update available for the user guide in the future once Malwarebytes version 4 is fully released.
  18. Hi @1PW, Thanks for the information. No need to rerun the tool. Please let us know if you see any other issues.
  19. Hi @rickmb, I've split your post into a separate topic. Could you start by gathering logs with the Malwarebytes Support Tool and attaching the generated file. https://support.malwarebytes.com/docs/DOC-2396
  20. Thanks for the information. Please start by getting the latest beta version installed: https://forums.malwarebytes.com/topic/252170-a-new-malwarebytes-4-beta-is-now-available/ I suggest uninstalling your existing Malwarebytes installation first and then installing the latest beta version. After installation, you should have version installed with component package 1.0.690. You can confirm this by checking Settings -> About. Once installed, please confirm if the issue still persists or not.
  21. Thanks for the information. Please do the following Please download collect_mbst_logs.bat using the link below. → https://malwarebytes.box.com/s/xpz34itvz4kqekayhoplqalehqh9eqnd Open your Downloads folder. Double-click collect_mbst_logs.bat to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. Upon completion, a file named mbst-logs.zip will be saved to your Desktop. Please attach the file in your next reply. Could you also export the following event logs please: Press the Windows Key + R on your keyboard at the same time. Type eventvwr.msc and click OK. Expand Windows Logs. Right-click Application and click Save All Events As.... Name the file application and click OK. Repeat for Security and System. Navigate to the location of the files. Highlight the three files, right-click one and click Send to followed by Compressed (zipped) folder. Name the Zip file EventLogs.zip and attach the file in your next reply.
  22. Hi @WolfT, Your Word document appears to be corrupt. Please start by updating to the latest beta version: https://forums.malwarebytes.com/topic/252170-a-new-malwarebytes-4-beta-is-now-available/ We recommend uninstalling your current beta installation and then installing the newest version. After version is installed, please let us know which issues still persist.
  23. Hi @NcF111, Thanks for testing the beta. After you make changes (or add a new scheduled scan), close the user interface and then reopen it, do you see the changes? If this is the case, we have a fix for this in an upcoming release.
  24. Hi @1PW, Thanks for the report. We have a defect filed for the issue and hope to have it fixed soon. Please could you confirm if the following files exist or not: %temp%\mbsetup.log C:\Windows\temp\mbamiservice.log
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