LiquidTension

Hi @Pop2572, The logs indicate the install is failing due to a network issue. Could you provide additional details on the purpose of the 127.0.0.1:1080 proxy you have set? Any other details on your network configuration would also be appreciated. Are you experiencing network issues with other applications? If you want to get Malwarebytes version 4 installed now, you can try the offline installer: https://malwarebytes.app.box.com/s/cymqa8o7sxj9zrj22n643ujt8rqoozkm However, this won't help with explaining exactly why the online install is failing.

Yes, the update is currently being metered out, so not all Malwarebytes users will receive the update at the same time. If you wait, you will eventually receive the update prompt without any manual action required. If you'd like to install the update now, open Malwarebytes, click Settings and click the Install Application Updates button. If you would like to downgrade, I can provide a link to the Malwarebytes version 3 installer. You will need to uninstall Malwarebytes version 4, install Malwarebytes version 3 and disable installer updates within the Settings to prevent you from being notified about Malwarebytes version 4. We haven't made a download URL for Malwarebytes version 3 publicly available yet, but this is something we'll look into.

The scan scheduler can be found within the Scanner card. Open Malwarebytes and click anywhere in the "Scanner" card whitespace. You'll notice that the border of the card/box turns blue, indicating that a click will open up a new page. Once clicked, select the Scan Scheduler tab. If you would like to downgrade, I can provide a link to the Malwarebytes version 3 installer. You will need to uninstall Malwarebytes version 4, install Malwarebytes version 3 and disable installer updates within the Settings to prevent you from being notified about Malwarebytes version 4.

Thank you both for the feedback. I've passed this onto the content team. We decided to keep the Check for updates button on the General page for familiarity reasons. The additional update link was added to the About page to provide a convenient method of both checking for and reviewing the various product version numbers. This was predominately done in mind for Support working with users who are less familiar with the product or tend not to explore the user interface. Yes, this is something we're looking into further. We do appreciate all the feedback on the user interface and are certainly open to making changes.

Thanks for the feedback. This is one area we're definitely still looking into. We decided to keep the Check for updates button on the General page for familiarity reasons. The additional update link was added to the About page to provide a convenient method of both checking for and reviewing the various product version numbers. This was predominately done in mind for Support working with users who are less familiar with the product or tend not to explore the user interface. We do appreciate all the feedback on the user interface and are certainly open to making changes.

Good spot, @Firefox. XP x64 is not officially supported. @MGG Ultimately, your best option is to consider upgrading to a supported Operating System (regardless of the product being supported or not).

Thanks for feedback. If you do find the issue occurs again with Malwarebytes version 4, please let us know. Note that the full version is now available. Details can be found here: https://forums.malwarebytes.com/topic/253227-announcing-malwarebytes-40-for-windows/

Excellent, thanks @BillH99999. We appreciate all the feedback and help you've provided throughout the beta!

Hi Bill, Both update buttons will check for all update types (Malwarebytes version, component package and database package). Located in Settings -> General. Located in Settings -> About.

Hi @Tyrinne, The Malwarebytes 4 behaviour is not strictly based on your Malwarebytes version 3 configuration, but rather the result of the configuration. If your Malwarebytes version 3 configuration currently results in Malwarebytes not registering with Windows Security Centre, then Malwarebytes version 4 will not register. If your Malwarebytes version 3 configuration does result in Malwarebytes registering, then Malwarebytes version 4 will register. Given Windows Defender is enabled, it means your Malwarebytes version 3 configuration has resulted in Malwarebytes not registering. Therefore, when you upgrade, Malwarebytes version 4 will also not register (thus allowing Windows Defender to remain enabled).

Hi @Help911, There are a few different places where you can review the application's history. If you're only looking for past scan reports, open Malwarebytes and click anywhere in the "Scanner" card whitespace. You'll notice that the border of the card/box turns blue, indicating that a click will open up a new page. From here, click the Reports tab to view reports from past scans. Malwarebytes also provides a history of all detection events, which you can access by opening Malwarebytes, clicking Detection History card and finally the History tab. Here you will find a record of all detection events from both scans and Real-Time Protection. If you're looking for a breakdown of Real-Time Protection events and want to know what Malwarebytes Premium is doing for you (and all global Malwarebytes users), open Malwarebytes and click the Real-Time Protection card. Clicking any of the 4 bullet points will also open a page with a history of all events for that type of Real-Protection category.

Hello, Both update buttons will check for all update types (Malwarebytes version, component package and database package). Located in Settings -> General. Located in Settings -> About.

Hi @KatZund, If the above suggestions do not have any impact, please carry out the "technical issue" instructions in post #2 and attach the generated log file. Prior to installing Malwarebytes version 4, did you have version 3 installed? Did you have a similar issue with that version installed?

Hi @Nazareno, The part you've underlined is related to the detection engine associated with the detection.

Hi @Kiwinoel, Please carry out the "technical issue" instructions in post #2 and attach the generated log file. Are you right-clicking the page contents and clicking Save As? Or clicking elsewhere? Where are you attempting to create a new folder? When did this issue first start occurring? Did it coincide with any significant changes to the computer?

Thanks for the feedback, @Yitzi613. This has been forwarded to the user interface team. We welcome all feedback on the changes to the user interface.

Hello, The version of Malwarebytes you are trying to install is not compatible with your Operating System. Please refer to the following post: https://forums.malwarebytes.com/topic/253227-announcing-malwarebytes-40-for-windows/?do=findComment&comment=1342874 You may download the latest available version for XP and Vista by clicking here. This is Malwarebytes version 3.5.

Excellent, thanks for letting us know!

Hi @prombamuser, We should have a fix for this issue in the next Malwarebytes version 4 release. Once this is released, please let us know if you continue to experience an issue or not.

No problem. I've sent you a private message (accessible in the top right corner of the forum) with instructions on how to provide the file.

Thanks! Were you also able to generate the dump file using Task Manager? If not, could you try running the Malwarebytes Support Tool again and see if the hang still occurs? If it does, please carry out the initial set of steps in my post above to generate the dump.

We appreciate all the feedback provided on the UI and are definitely taking it on board. For example, one of the main talking points has been the inclusion of "Zero" (the robot) in various places throughout the UI. In the full release version, this will no longer be present. Please do keep feedback on the UI coming.

Thank you for the feedback!

Hi @Leweez, Thanks for reporting this. What you're experiencing isn't normal. We'll need to collect some additional information to determine exactly what has caused this. If the tool is still stuck in that state, please do the following: Press Ctrl+Shift+Delete on your keyboard at the same time to open Task Manager. Click the arrow in the bottom left corner if "More details" is next to it. In the list of processes, you should see "mb-support". Right-click mb-support and click Create dump file. A file named mb-support.exe.dmp will be saved to your %temp% folder. Press the Windows Key + R on your keyboard at the same time, type %temp% and click OK. Right-click the mb-support.exe.dmp file inside the opened folder and click Send to > Compressed (zipped) folder. Please attach the generated zip file to a post or upload it to a file hosting service of your choice. Afterwards, please do the following: Please download collect_mbst_logs.bat using the link below. → https://malwarebytes.box.com/s/xpz34itvz4kqekayhoplqalehqh9eqnd Open your Downloads folder. Double-click collect_mbst_logs.bat to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. Upon completion, a file named mbst-logs.zip will be saved to your Desktop. Please attach the file in your next reply.

Thanks for the file. Unfortunately, as expected, there's not enough information in the logs to determine what caused this. If you encounter the issue again, please rerun the Malwarebytes Support Tool whilst in the issue state.