prombamuser

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About prombamuser

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  1. Possible mouse problem

    Never Mind...it is working now. It seems to have fixed itself. It might have been a bug in an update or something. Oh well...case closed.
  2. Possible mouse problem

    I am not sure if this is a Malwarebytes problem. I am running Premium 3.2.2.2018; component package version 1.0.212 on Windows 10 Pro 64 bit version 1709 (Fall Creator's Update. I am not sure how long I have had his problem, but I believe it started sometime after the Fall update was installed. The problem is I cannot scroll down on Microsoft Edge Menu. I also cannot scroll down on the Defender Security Center Virus &Threat Protection Settings window. If I click outside the window (make it inactive) and use the scroll wheel, I can move down; but as soon as I click on something, it jumps back to the top. The problem goes away on Edge in Safe Mode. Defender is turned off in safe mode, so I cannot test it. Also, Malwarebytes does not load in safe mode. Since the problem only seem to appears in normal boot mode, it has to be a problem with a startup program and since it also affects Defender Security Center, I am thinking so sort of conflict with Malwarebytes. Has anyone else seen this problem?
  3. Malwarebytes account

    @dcollinsThank you. The information now shows up. This is resolved.
  4. Malwarebytes account

    @dcollins Have you heard from the escalation team?
  5. Malwarebytes account

    @dcollins I sent you a PM with the info you requested. Thanks.
  6. Malwarebytes account

    Here is the latest response from Cleverbridge. Although we have updated your information on our end, you may need to contact malwarebytes directly in order to change it in their system as well.
  7. Malwarebytes account

    The reason for the account is that I can deactivate it without having program. If I forget to deactivate it before reinstalling or moving it to a new pc, I can use the account.
  8. Malwarebytes account

    I contacted them and told them the problem. They told me to contact Malwarebytes. I sent them another email and told them that you guys told me to contact them (Cleverbridege). That is where I am at now. I guess we are at the stage where no one knows who can resolved the problem. The only reason I want to create the account is just in case I to deactivate my lifetime license. I know I can do this in the program, but what if I don't have access; due to crash or reformat.
  9. Malwarebytes account

    okay...I contacted Cleverbridge and they changed my contact info (email address). I logged into my malwarebytes account. It shows no orders or subscriptions. I purchased the Lifetime license in 2011. Is there a way to add this order and subscription to the account? The reason for this is so that if I need reinstall Malwarebytes and forget to deactivate, I can do it here. Thanks.
  10. Malwarebytes account

    I decided to setup an account to manage my subscription, just in case I ever need it. I could not remember the email I used when I purchased it six years ago. I don't believe I still have that email address. I still have the original receipt from Cleverbridge. It make no mention of the email address. Is there a way I can add my subscription to account I just created?
  11. MBAM3 prevented upgrade to CCleaner

    Is the portable version affected?
  12. AdwCleaner & Malwarebytes 3.0

    Thanks for the reply. I will continue to use Malwarebytes 3.0 and Adwcleaner for the time-being. I also use HitmanPro and Zemana Portable once a month.
  13. AdwCleaner & Malwarebytes 3.0

    I am currently running Malwarebytes 3.0 Premium. I also have AdwCleaner and I run it about once a month. I know that AdwCleaner is owned by Malwarebyles. Is AdwCleaner included in Malwarebyles 3.0? Is it redundant to use both? In other words, will AdwCleaner detect threats that Malwarebytes won't or missed?
  14. Scheduled Scan (3.1.2)

    I downloaded v3.1.2.1733 and installed over-the-top v3.1.1716. I now noticed that I do not get a notification when a scheduled scan has completed and no threats found. Is this deliberate? It is fine with me; I just want to make sure this is not a bug. If this is on purpose. will I be notified if there is a threat found? No other problems that I can see. Thanks.
  15. MalwareBytes & Windows 10 Creator's Update

    Things are really improved. I got the latest component update 1.0.103 using the Install Application Update. I rebooted just in case. I now have the Recommended setting for Windows Action Center and Defender seems to be running as well. I have the latest version 3.0.6.1469 and protection problems seem to be fixed. The only issue is the Exclusions, Sometimes entering the site names does not work; I have to enter the ip address. I know this is a known issue and are working on it. I also hope they add back the option to exclude from the pop up message. Also would like a backup/restore feature for settings, exclusions, protected applications, etc. This will make it easier to reinstall without having to configure again.