Jump to content

LiquidTension

Honorary Members
  • Posts

    4,182
  • Joined

  • Last visited

Everything posted by LiquidTension

  1. Thanks for the update. We haven't been able to reproduce this error and have not seen it on any other machines, so are having a difficult time making any progress with this. Could you do the following please: Ensure enhanced event log data is enabled in the Malwarebytes settings. Quit Malwarebytes using the notification area icon and wait ~30 seconds. Rerun the Malwarebytes Support Tool -> Advanced -> Gather Logs and attach the generated mbst-grab-results.zip. Download Handle: https://docs.microsoft.com/en-us/sysinternals/downloads/handle Extract the contents. Open an elevated Command Prompt and change directory to where you extracted the Handle files. Run the following and attach the generated file. handle64.exe >> "%userprofile%\desktop\handle_output.txt" --------- I know you've already tried a clean boot, but would be willing to temporarily uninstall Kaspersky, reboot and check if the issue is still exhibited? Quite often, AVs either aren't fully disabled with a clean boot or re-enable themselves.
  2. Thanks for providing the file and information. Unfortunately, some of the logs are missing from the generated zip file. Could you also carry out the following instructions please: https://support.malwarebytes.com/docs/DOC-1318
  3. Hi Rich, This won't have any impact on your Malwarebytes subscription. You ran into an issue with upgrading from Malwarebytes version 3 to Malwarebytes version 4 (beta). We have a defect filed for the issue and hope to have it fixed in the next release. You will need to carry out the instructions above to perform a clean uninstallation with the Malwarebytes Support Tool (refer to the steps labelled as "B"). Afterwards, you should have no issues reinstalling Malwarebytes version 4 using the download link provided.
  4. Hello, Thanks for the update. If you quit Malwarebytes (right-click the Malwarebytes icon in the system tray/notification area and click Quit Malwarebytes), does your McAfee product still require a reboot? What types of files are you shredding and where are these files located? ----- Please do the following: Open Malwarebytes. Click Settings. Enable the Event log data setting. Download Handle to your Downloads folder: https://docs.microsoft.com/en-us/sysinternals/downloads/handle Extract the contents of the Zip file to your Downloads folder. You should have a file named Handle64.exe in your Downloads folder. Reproduce the issue where you're prompted to reboot, but do not perform the reboot. Click the Windows start button, type CMD, right-click Command Prompt and click Run as administrator. Enter the following command: "%userprofile%\downloads\handle64.exe" >> "%userprofile%\desktop\handle_output.txt" Gather logs with the Malwarebytes Support Tool and attach the generated mbst-grab-results.zip: https://support.malwarebytes.com/docs/DOC-2396 Attach the generated handle_output.txt (found on your Desktop).
  5. Hello, Thank you for reporting the issue. We haven't encountered any behaviour like this during testing. Please could you provide troubleshooting logs so we can take a closer look: https://support.malwarebytes.com/docs/DOC-2396
  6. Thank you for trying out the beta and providing feedback, @Phxflyer!
  7. Hi @unknownguy, Thanks for the report. A defect has been filed for this issue.
  8. Hello, Thanks for the report. Could you carry out the steps below and provide the generated file so we can take a closer look at the issue please: https://support.malwarebytes.com/docs/DOC-2396 Could you provide more information on exactly what you're seeing. What steps are you taking to replicate/experience this issue? Could you provide screenshots as well. Are ads no longer being blocked within browsers? Does this occur with all browsers you use or just one in particular?
  9. Okay, no problem. Thanks for the information you provided.
  10. Thanks very much! We're reviewing the data and will provide an update shortly.
  11. Hi Rich, No problem - thanks for the update. Is Malwarebytes version 4 now installed? The installer service will have run again when the machine was powered back on and should have installed version 4 without issue. Are you experiencing any current issues with your Malwarebytes installation?
  12. Thanks very much for the information! Would you be willing to reinstall the Malwarebytes version 4 beta and perform some additional troubleshooting? It's not a problem if you'd prefer to stick with Malwarebytes version 3 for the time being.
  13. Thank you for trying out the beta and providing feedback!
  14. Thanks for the file. We've seen this issue before and have a defect filed for it. Since providing the logs, has the machine been shut down? If it hasn't, do you see a "Malwarebytes Service Installer" listed as a background process in Task Manager? When you open Task Manager, be sure to click the arrow next to More details and look under the Background processes section. You can also find it listed as MBAMInstallerService.exe in the Details tab. Please generate a memory dump using the previously provided instructions if the machine hasn't been shut down.
  15. Okay, no problem. Please proceed with the instructions in post #2 to run the Malwarebytes Support Tool and gather logs.
  16. Hi @BillH99999, Thanks for the report. We should have a fix for this (along with what was reported by @throkr) in the next release.
  17. Hi @wheeler47, Thanks for reporting this. Before doing anything else, please carry out the steps below: Open Task Manager. In the list of processes, look for "MBAMInstallerService". If you find it, right-click the process and click Create dump file. A file named mbaminstallerservice.exe.dmp will be created in your %temp% folder. Press the Windows Key + R on your keyboard, enter %temp% and click OK. Right-click mbaminstallerservice.exe.dmp and click Send to -> Compressed (zipped) folder. Upload the newly created zip file to a file hosting service of your choice and provide a download link. Afterwards, please carry out the "technical issue" instructions in the post above.
  18. Thanks again for the report, @boombastik. We have a defect filed for the issue in Malwarebytes version 4 and hope to address it at some point in the future.
  19. The MBSetup version released to the MB3 beta channel (version 97) contains the fix for this issue. The installer can be downloaded from here: https://malwarebytes.box.com/s/j5v0tn737r3ay1qsc0ggos3tqm2qeq2c
  20. Hi @boombastik, Thanks for reporting this. We'll be looking into this further with internal IPv6 tests. To help troubleshoot: If you restart the machine (as opposed to shutting down/powering on), does the issue still occur? If Fast Startup is disabled and you shutdown/power on, does the issue still occur? Could you verify that if Web Protection is disabled in Malwarebytes prior to the shutdown, the issue does not occur when the machine is next powered on. What happens if you disable RSS? https://www.intel.com/content/www/us/en/support/articles/000006703/network-and-i-o/ethernet-products.html If you perform a clean boot (ensuring Malwarebytes Service is left checked/enabled), does the issue still occur? https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows
  21. Thanks for the update! Yes, please try out the new version.
  22. Hello, With the latest beta version and DNSCrypt, we haven't experienced any connectivity issues with Web Protection enabled on Windows 7 or Windows 10. Are you able to provide some additional data on the issue? Enabling enhanced event log data in the latest beta version, reproducing the issue and then gathering logs with the Malwarebytes Support Tool would be useful. Could you also try the following: 1. Disable DNSCrypt completely (detach the network card by unchecking it and remove service using the option above) 2. Set your DNS setting in Windows to "Obtain automatically". 3. Enable DNSCrypt and attach to the network card by checking it. 4. Enable Web Protection in Malwarebytes version 4.
  23. Hello, This is a false-positive. Did you run the file directly from your browser? Please try opening your Downloads folder (press the Windows Key + E on your keyboard and click Downloads) and running the file from there.
  24. Thanks for the update! You should have no issues with re-enabling Self-Protection if you wish to have this enabled.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.